I was the last oil change of the day. They could have been rushy and just want me out. Every one was kind and took their time.

Brought my car in for a recall repair and oil change. From drop off to pick up everyone was friendly and helpful!

Jason Mann worked very hard to help my family purchase our 2021 Rogue. He was very forthcoming and honest every step of the way. The value and purchase price of the vehicle was much better than other area dealers and those in neighboring counties. I especially appreciate the integrity of Jason Mann as well as his colleagues in the dealership. This is my first Nissan purchase and I believe will be a Nissan girl forever. Thank you to the staff at Matt Castrucci.

Pleasant - very easy to deal with. Understanding and patient! One the most pleasurable experiences purchasing a truck!!Thanks Phil

I was able to drop my car off early (and had some help navigating that by someone who was working late). My car repair was completed sooner than I expected and they even detailed it for me for when I picked it up! It was like a got a brand new car!

I was there for my daughter wasnt planning on getting a vehicle yet. The interaction with Phil was so good I decided to go ahead and purchase that day. Phil was doing double duty with both sales but treated both of us as individuals. The interaction did not stop when I left the lot. There was follow up and making sure that I had everything I needed. The keeping their word is what made this experience great. Time is very limited for me. Phil ordered my books and hand delivered them to my door step. Incredible service.

Fixed my bluetooth issue and even put my car through the car wash. Amazing! I am a recent college grad, so getting a car can be tough.... but they made it so easy and eliminated so much of my anxiety. They are awesome.

Rob Thomas is still best customer service person even thought he is out of direct Service area.Bring Penny L back!!! Shes the best

Had 3 recalls taken care of and a free oil change. Done very quickly. Thank you.

Brought it in for an airbag recall (still not done). Asked them to look at the rear lift door which the handle is broken, the door opens by itself and the top hinge is broken. None of these were done or even looked at. Also asked them to look at air conditioning which they did not even start to look at for three days and only after I called and asked how my truck was doing. Took another week to get the air conditioning fixed. The service guy said he did not know about the rear door and I specifically talked to the scheduling lady about it. So my truck was there for 10 days and the recall is still not done. Being without a car for 10 days sucks especially when only one thing you brought it in for was taken care of.

John Allen was a great guy. He got me a good deal on 2021 nissian sentra RS. Love the car.

Curt was my salesman. As always he takes care of what I need without additional hassle like you get at other dealerships. Most of the leg work was done over the phone. The car was for my daughter and he took extra time with her to show her all of the features and how to use them. I even met Matt Castrucci! I will always return to this dealership and will recommend it to others!Thanks again Mike Boone, Curt Thomas, and Matt Castrucci.

Phil was friendly and knowledgeable of the vehicle, no pressure.GM could have made better deal I feel, but was friendly and courteous

I scheduled an appointment to see 4 different vehicles. Upon my arrival, They had all 4 ready for my review, quickly and professionally assembled the requested information then followed through exceptionally well to close the deal... they definitely meet my relatively high (by normal standards) expectations. No nonsense... I would highly recommend Castrucci Nissan... great teamwork so far...

I always have a great experience with the team at Matt Castrucci. The staff is always friendly and knowledgeable. Thank you!

Ive been working with the same sales man ever since I first came to Matt Castrucci Nissan just over 2 years ago. Because of different circumstances, Ive needed get a new vehicle 3 times in just over 2 years & everyone at Matt Castrucci has always treated me like one of the family. If its vehicle sales, financing, maintenance or repairs, everyone there is really great & helpful. I will return there whenever Im in need & highly recommend them to others!

First I called and gentleman was very helpful on phone answer questions and very polite then I meet Jason he was awsome treated me with such respect

I shopped around for all small SUVs & crossovers within the Dayton area and none of the sales staff came close the amazing customer service I received from Phil Bailey. He was patient, knowledgeable, and helpful with all of my requests and questions. He was willing to present me with the actual value for my trade and all of my purchasing options knowing that I was still shopping around and without pressuring me to purchase. We’ve bought 6 new cars in the past and this experience was by far the best. Phil, his sales manager, and the finance team were kind and efficient! Thanks!

Brought my truck in for diagnosis and left it for more than a day only to be told there was nothing wrong with it. Im now currently working with another dealership trying to resolve my problem.

Professional and efficient. On time with my appointment and completed in the time quoted.

Loved John who helped us! Definitely made a great impression and am very pleased with how everything went on getting my new car!!

John Allen, our sales agent, was very knowledgeable and very friendly. I was very impressed. He made the whole process easy. Everyone else was also very helpful and friendly. Very satisfied with the service.

Up front on all aspects of the purchase. No hidden agendas. The price quoted for purchasing the vehicle was the price paid. Other dealers in the area were going to adjust the price depending on how the car was purchased - through Nissan, through per approved financing at another financial institution, or cash. Castrucci didn’t do that. The price quoted was the price paid.

Collin was professional and energetic. He is very good at what he does.

Dani was very helpful and upfront that she was new. She didnt pretend to know things she didnt and we appreciated her honesty and helpfulness.

My daughter got exactly what she wanted and was treated great.

I have never had a problem with my service over the 3.5 years until now. My service was completed on Monday and according to the paperwork my battery was “good” and no report was attached to the checklist as stated. However on Thursday, my car wouldn’t start and needed jumped. When hooked up, the battery was very low. The corrosion on top of the battery may have been the problem considering it needed cleaned off before we could even get it to connect. It would have been nice if this was brought to my attention. I drive a little in Tuesday and didn’t even drive the car on Wednesday. So there is no way it tested “good” on Monday. Normally they tell me way in advance when I need brakes or tires...but not my battery?! Very discouraged since it was visibly a concern.

Was told it would take about an hour for oil change, check ir in tires and new wipers. Was quoted a lower price and it took around 1 hour 40 minutes.

Our sales rep is John Allen. John is a solid salesperson and does everything possible to assist you with finding the right vehicle to meet your expectations. We have enjoyed working with John over many years. You can find John at the Nisson dealership.

John is always a pleasure to work with and is super helpful. I look forward to working with him again.

Went in to check out the available leases and came out with a Nissan Kicks SR. I received a fair trade in value for my car and overall Im satisfied with the entire deal.

Great care and service, Curt in sales is the only guy for me.

Drew was extremely helpful, efficient, kind, and knowledgeable.

I was there for an oil change for my 2014 Nissan Frontier. I have been in the Dayton area almost a year and I took my other vehicle to a dealership for an oil change and the first visit took almost 3 hrs and the 2nd visit I had to have the shuttle take me home since I couldnt pick it up until the next day. My expectations were fairly low coming to your facility. My appointment was at 10am and I was driving out of the parking area by 10:28am. I could not believe it - I will be singing your praises from the rooftop. Penny was the CS tech and she was wonderful: friendly, helpful, and efficient. 2 thumbs up - (if I had more thumbs, they would also be up.)

Curt is the best salesman! Thanks Curt!

I was able to make an appointment for the next week. My appointment was quick and efficient.

Great service! I had the best customer service from everyone that I encountered. All my questions were answered and they went over and beyond my expectations!!! For this reason, I wouldn’t take my vehicle any other place.

Phil, our salesman, was great! Even though he was super busy, he took the time we needed to show us multiple cars, discuss options, and provide amazing customer care! Brian in the finance area was efficient and fast, along with being personable. Overall a great experience. This is our second car we’ve purchased through Matt Castrucci and I have no doubt it’s not our last!

Very helpful and pleasant salesman.

I would rank the service from this dealer no star if I could. My friend, Ping Han, had a Nissan Sentra with problem in transmission as well as the airbag (the airbag light on the dashboard was on). I brought it to Brandon of the Nissan service front desk for checking up. Later He told me that their technician had checked the car and the only problem was the transmission. The cost will be over $3000.00. I asked him about the airbag light, with the concerns that more money would have to be spent on it if there was a problem, he lied to me saying that they didnt see any code stored related to defective airbag. The light was on because of the bad transmission. During the next 5 to 6 week-time while we were struggling about if we should spend this much of money to fix the transmission, he repeatedly (at least 5 or 6 times) told me not to worry about the airbag and everything would be fine once the transmission was fixed (I had already told him that I wouldnt fix the transmission if the airbag was bad too since this car has high mileage and didnt worth me to spend over $6000 to fix it). So I believed in him and had this transmission repaired for almost $3400. Before I went to dealer to pick it up, I specifically asked him again if the airbag lights was fixed, he told me yes it was. I drove one hour to the dealer and made payment. When I started the car I found the airbag light was still on. I spoke to Brandon again he said I need another $3500 for fixing the airbags, what a liar. This dealer has been cheating on me all the way since beginning. Why didnt he tell me that the airbag was bad after they first checked it up? Apparently they knew that I wouldnt spend anything on the car if they told me that both parts were bad. Now I spoke several times with Brandon to come up with a solution because of his wrong information or diagnoses on the airbag, he simply refuse to do anything and didnt even care when I said that I will file a claim to my credit card issuer for bad service and cheating on customers. What a lair this dealer has been. So dont ever trust the whatever the Matt Castrucci service center told you about your car.

I just bought my second car from Matt Castrucci. The great experience I had from 4 yrs ago, was the reason I came back !Our salesman, Tom Perchun was wonderful (Both times)Answered all our questions, he was so knowledgeable about both vehicles. And the great value you get for your money from the Kia brand....well that tells you everything !!

Their sales team is fantastic but when it comes to maintenance, avoid this dealership like the plague. Theyre clueless and some of their customer service reps have a problem admitting theyre wrong. My sister and I bought a 2016 Maxima Platinum and 2016 Altima SR in 2017. I took my Altima back for the malfunctioning ambient light. The guy I spoke to told me I dont have ambient lighting because he had a base model Altima without it. He literally compared his base model to a higher trim. A tech eventually figured I had the ambient lighting and wrote me an estimate for it. I was going to be charged 1.5 hours for labor and $10 for parts on a manufacturing defect. About $80 in total. Insane. I told them to keep their estimate and left for a better dealership - Jeff Schmidt Nissan, where I got it done for FREE!

Excellent service

Awesome service all around no place better five star service

Phil was very accommodating and sincere. He was there with me every step of the way. William was great to deal with as well.

They fixed my O2 sensor

The dealership staff are always pleasant and easy to work with. I dropped my car off using the night drop and they had my car ready earlier than originally promised. Overall, great job!

Repair to my vehicle took 2 weeks longer than expected. I will never purchase another Nissan (terrible service and worse transmissions)

The service department was excellent they was quick and it was all good

Fast, friendly and done right the fist time!

Curt was FANTASTIC to work with! I will recommend Castrucci to all of my friends and family. Thank you for making the process so simple!

Great service. Waiting area was clean and had plenty of room to work while I waited. I liked that the WiFi was pass worded. As least some minimal security

I always like coming in and talking to Phil. Hes a very down to earth guy and extremely knowledgeable about cars. My wife and I feel comfortable talking to him about our car buying decisions.F.E.S.

William is a great asset and I am so happy the decision is being made to carry 2019 new vehicles for a great price on a new vehicle.

The work is fast. Make sure that you find time within office hours. Also expect a little higher than outside rates. But rest assured that your vehicle is in good hands!

Matt Castrucci Nissan could NOT have done anything better. They were incredibly responsive, fair, and professional at all times. I cannot recommend them highly enough. It made the car experience, which I do not enjoy, painless.

I had an appointment at 9 am friday the 31st of july. Got there 5mins early. i was t told there was only 1 tech at that time. Since I was in Ohio visiting, I had no other place to go while they worked on my car. No option to take me to the local mall, or anywhere while I waited the 2 hrs it would take to inspect my car. I had them change my oil at the time, too. As I waited in the lobby, everyone one else that came in after me came and went. One person was even offered a free car wash. I was not offered that or anything even resembling courtesy. After waiting 3 hours, my car was finally done. The writer said the issue might have been my steering shaft bushing or my all weather mats. Hmmmm. Weird. He said its not a safety issue, though, so go ahead and drive back to Calif (3000 miles) and have it checked there. I have been in the car business, even working at the CVAM for 2 dealers in Calif over 30 years!!!. I have NEVER been subjected to this behavior. I have family in Ohio so I come here often. I will tell everyone in my family and friends to never come to your facility.

Collin despite being a Nissan salesman for less than 2 weeks was more knowledgeable about the car than most sales man I have worked with when buying a car (and this is my 16th car I have owned). He was very responsive, polite, honest and up front. Would recommend him to friends looking to buying a new car!

Curt was very courteous and pleasent to work with. We have either leased and bought the last 2 cars from Curt. Has has always been there for us. Even helping us out on our transmission issues that we had from Nissan and that is why we turned to him to buy our recent SUV. Curt is a valuable asset to the Matt Castrucci dealership. I can’t thank him enough for what he has done for us.

The service tech drew was efficient and quick to get us in and out... they then went washed by armada for me! My car must’ve really needed that oil change because it sounds a hundred times better.. we will be back for our vehicle needs!

Always greet the customer with great service and pleasant attitude.

The service writer was really on the ball and made the arrangements and drop-off very simple and straightforward. She also was able to answer my question about my interest in leasing my next car from Matt Castrucci Nissan and told whom to see about this option.

Quick friendly service!

I had my car in for service. Penny was my service advisor and she was very professional in assisting me with my issues. She kept me informed with the progress of my vehicles service, since it had to be kept for a few days.

I took my 2013 Nissan Altima SL V6 in for service for a recall alert. They handled my service call very professionally. My service tech, Brandon, made sure I had a ride home and when service was done, I was picked up to get my car. It was a very good experience and I will definitely use them again!

This is the 4th Nissan I have purchased or leased through Castrucci and I have always had a great experience here. The customer service is phenomenal and my sales guy Curt Thomas always comes through for me. I will continue to get my vehicles here and refer my friends and family here as well.

We had a punctured tire I sent a text to Phil Bailey he told me exactly who to get in contact with in service which was Drew. I called Drew he took me in that day ordered the tire and the next day it arrived, he called I went and had it put on.Just really appreciate the great service from both guys thanks.

Curt Thomas is the most honest, best car salesman I have ever had the pleasure to deal with. We purchased our NINETH new vehicle from him tonight. He went out of his way to make sure we got exactly what we wanted.Thank you Curt (and William) for all your hard work! Ben and I truly appreciate it.

Castrucci is the worst customer service you can ever get almost every person I dealt with at this place is rude and disrespectful they do need lots lots of training to service the public

Stopped by to look at several cars with no intention of buying today. But worked with a sales men named Dave who help me find exactly what I was looking for at a fair price. So went ahead and took the deal. Very happy.

Good service and pricing

I originally wanted to use my credit union for my auto loan but after waiting for several hours my sales rep asked me try Nissan and I was approved and out of there in an hour. Everyone was so hospitable and made me feel like feeling.

I called on Friday June 7 after noon to schedule service and got a Voice recording from Drew telling me to leave a message. I left a message and expected a return call. I didnt get one. I stopped by Monday June 10 on my way home from work and spoke to Penny and explained my issues (Brake Light Switch/Vehicle Stability Control Warning Light). She scheduled a service appointment for Wednesday (June 12). I dropped the car off on Tuesday evening and met Drew. I told him that I left him a message, but did not hear from him. He said he didnt get the message. I re-explained the problem and told him I thought it was the brake light switch that was causing the problem. He said they would check it out. It was fixed in about 2 hours. Other than not getting a return call from my message, everything was good.

I called Todd and he immediately called me back and had me bring my car right up. He gave me a car and they fixed the issue the very next day. EXCEPTIONAL CUSTOMER SERVICE!!

Only complaint, they forgot to apply my coupon. Other than that Brandon was great, friendly and knowledgeable.

Todd Whittamore did a fantastic job in all steps leading up to the decision to purchase the vehicle. He was very thorough with all aspects of finalizing the sale and getting me familiar with all of the vehicles features. My overall experience was very favorable.

I have purchased quite a few cars in my time, and I honestly have to say the time my wife and I spent with Todd Whittamore was truly an unexpected pleasure. His product knowledge and overall attention to detail was something you just dont find in any kind of service, not just the auto-dealership business. I not only will refer any of my friends to Matt Castrucci Nissan, but exclusively to Todd. Sincerely, The Rileys

Great service and loaner car was issued so I could get right back to work. Very much appreciated!!

They done an outstanding job!John Andrasik (service director) was so nice. He went out of his way to make sure everything got fix.Thank youChris Arway

Great customer service from Phil Bailey and the Matt Castrucci group. Enjoying driving my new Armada!

Service was completed much faster than anticipated and even faster than they estimated. Very pleased.

Service representative met me within 1 minute after I arrived and explained what would be done and the cost. She gave me an estimated time for completion and called me two hours ahead of time telling me the service had been completed.

Thank you Todd Whittamore for continuing giving an excellent customer service. I will always buy my next vehicle from you!Great customer service at the service shop as well. Thank you “ Lucas “ for your professionalism.

Curtis is AMAZING, is great to our whole family, even got my boss a car through him. will definitely continue going through him and highly recommend him

I visited both the new and used Matt Castrucci Nissan dealers yesterday and while the new dealer was helpful the used dealer was absolutely awful. If I had decided to buy a used Nissan I definitely wouldnt have bought it there. We walked in and all of the staff was sitting around watching TV. None of them bothered to so much as greet us. I had to ask for the manager, Spencer, to which they responded by literally pointing to his office, thats it. I walk into Spencers office and he doesnt bother to look up from his cell phone. When he finally does I have tell him I want to drive a car to which he kind of blankly stares at me. I tell him exactly what I want to drive to which he finally starts to shuffle around and start to do some semblance of work. He tells me I need to fill out a form for a test drive and then leaves me with no pen. He brings the car up and gives me the keys and goes back inside. So we go for the drive and come back to pretty much the same thing. So I walk straight into his office and put the keys in his desk. Again he doesnt even look at me so I have to ask him if he needs anything else from me before I leave and he just says nope. Worst customer service I have ever had. If this was my dealership I would have fired everyone in there on the spot.

The staff were awesome in and out in just over an hour.

I couldn’t ask for better service. Service with professionalism and excellent.

Phil is the best! We love love our new Rogue! Thank you, Thank you, thank you

We had great service, and we bought a car!

Ivan was very helpful and charming. He helped me get the best deal possible for the car I wanted. I enjoyed purchasing my car from him. Chris was also very quick and helpful.They did a great job!

Todd Whitamore set up my maintenance appointment for my 10,000 miles at the service shop. I have to say they did an outstanding job with my car service. I will definitely come back for my maintenance in the future.

Not overly happy with the service department policy right now. Less than a year ago, I brought my 2017 Murano in for an issue with the lift gate. I was told that it had lost its memory and needed to be reprogrammed. I was told, Yeah, that happens sometimes. It was out of warranty, so I ponied up the money to get it done. Im not sure why a lift gate would lose its memory, but it is what it is. I mentioned that I wasnt too interested in having to do this again. I was told, this is covered by 12 month warranty...fast forward to today.The issue popped up again, I made the appointment and was just told that in addition to the 12 months, the warranty included a 12,000 mile limitation. Now help me understand how a non-powertrain issue is limited by 12,000 miles? This just reeks of a dealership negating their responsibility and commitment to quality. I would hold Nissan up to the same comment. Something so simple, that should just work has failed twice in less than two years.To be clear, its not about the money. Its about a policy that doesnt make sense and a service writer that didnt offer the whole truth.

This is my 2nd lease from Matt Castrucci.Curt Thomas went above and beyond to make my lease transition as smooth as possible. Wonderful experience.

Great service department. Very friendly and so helpful.

It was a pleasure the entire experience, all information that I needed to know was presented in an easy to digest way, our agent was really helpful for us and took the time to show us all details of the vehicle.

Fast courteous and expedited service. Salesman was extremely accommodating.

My service was great as usual

Curt was great. Very pleasant and knowledgeable.

Met with John Allen and he worked with us to get us a great deal on a great car.

The service was exceptional as well as the people that work there