Started the process at 11:30 am the grey haired man working told us we had Apple care and needed to go to Best Buy for a replacement, we asked him if we needed an appointment or any information to take there there and he said no just show up. We got to Best Buy and they told us we needed an appointment so we waited 40 minutes and then they told us we in fact did not have Apple care. Best Buy then told us we had to be signed out of Apple care so my friend used my phone to sign out of all his things. So we bought a phone outright and they told us they were keeping our phone even though we weren’t doing a trade in. They told us we needed to go back to T-mobile. Got back to T-Mobile and they told us to come back 45 minutes later which puts us at 2:20. Get there and the man that had told us to come back is no longer there and our name isn’t on any list. Finally get helped at 3:30 and the sales girl we had was great. She informed us that we should have never been sent over to Best Buy in the first place and that when they had him sign out of everything it messed up the transferring process so now his information will not load correctly. Overall a terrible experience, very incompetent staff all around with the exception of the sales girl at the end. Wasted 5 hours.

Very helpful employees and helped my friend be blessed with a free phone after starting service. Boost Mobile did not allow the previous phone to be unlocked and used with T-mobile. ⁷

Absolutely worse customer service ever received . I recently broke my phone (that was completely paid off and bought from a different tmobile store . Upon going into this store on a Saturday morning . With money in hand to buy a new phone was told they do not sell phones outright without a 2-3 year contract (mind you I currently have service with them ). Feeling very irritated and discouraged I drove to another tmbile store where a gentlemen was very kind and helpful and assisted me with buy a new phone all within 15 minutes of me walking into the store . I then asked the tmobile rep what difference or guidelines are regarding buying phones outright. He stated you are always allowed to buy phones, but ofcourse they do get commission on certain phone sales. DO NOT GO TO THIS LOCATION, THE EMPLOYEES ARE JUST ABOUT MONEY IN THEIR POCKETS AND DO NOT PROVIDE CUSTOMER SERVICE !!

Employees at this location dont wanna help you if they dont get commission off of you . Went to go a new phone and they told me they couldnt sell me a phone without being in a contract . Mind you I got service with them right now . Went to another store and got another phone in 15 minutes. TERRIBLE SERVICE !! WISH I COULD PUT NEGATIVE STARS !

Terrible customer service, Bobby was expecially rude. I would expect more from a manager. I was told by T-Mobile customer service to go to the store to pick up a replacement watch and he acted like I was making everything up and didnt want to assist me. Their goal is only to sell new phones, not current customers.

By far the worst experience I have ever had with any phone store. Very unprofessional. I usually don’t take my time to write reviews as this is the first review on google but it had to be done. This is not the first awful experience I received from this store. The other day I went to get my free SIM card that was given to me by T mobile which they refused to give me. Mind you, it’s not about the $15 dollar charge they wanted to charge me. It’s the fact that I was supposed to get it for free which they denied me. There was a note on my account from t mobile stating I can go to the nearest store and pick it up but they insisted I pay for it. I left the store not surprised by their lack of customer service. I only went there because I was in a hurry to get to work and it’s so close to my house. I usually make a 15 minute drive to go to a different t mobile store for better service but I thought let me go to this close by store for a simple service that was not done. Do not waste your time. Avoid this place.

The best store ever

Very good customer service and abundance of good

I had an awesome experience there. The guys in this store were very helpful. They helped me resolved an issue that I have been trying to fix for a while. I’ve been to several T-Mobile stores trying to fix the issue but they kept giving me excuses; however, I finally was able to get the issue fixed with the help of those guys. I highly recommend anyone to go there for any issue related to T-Mobile.

Very awesome staff. Jamil is my favorite worker there. I was having problems with my phone and he helped me with everything and was very patient. He is also a very kind and sweet-hearted person. I highly recommend you come to this t-mobile. Unbelievably amazing staff.

If there is one person at t-mobile I could count on it would be mike. Mike never failed to walk me through everything and help me resolve all my problems. Excellent customer service, great communication and always goes above and beyond to give you the best experience.

Great customer service!! Very knowledgeable and friendly. I highly recommend this location. If you want this type of service, come here. I know Im not going anywhere else. And I love Sam!! 👍👍

Ramy delivered excellent customer service! He not only solidified my purchase, but thoroughly asked me what I was looking for in a new phone! Helped set up my new phone free of charge and answered all and every question I had! He was of great help and so happy he was there to assist my purchase!

Worst experience I have ever had with any phone storeThey should close this location for good,Dont waste your time there

I get Tmobile to send me a replacement phone to this store and my phone had a very tiny scratch on the screen and she refused to give me the new phone and canceled my order. So i had to cell tmobile again and do the whole process again. I told her since is not a crack it shoukd be fine ir i will pay the full price for the phone. She still didnt want to do it.

Great experience, very helpful, great customer service. Ramy was very welcoming and greeted me with respect he didn’t have any problem helping me install And back up my phone. I will definitely come back to this store.

Excellent customer service! Ramy went above and beyond. I am grateful for all the help in getting set up with my new phone. I will definitely refer more customers to this location. Thank you

I came into the store to upgrade to a new iPhone and I couldn’t be more pleased with the service. Michael and Ramy both assisted me throughout the entire process and made sure that I was satisfied with my purchase. You can really tell they go above and beyond for their customers!

Ramy showed me the best customer service along with Mike. Helped me move my information, add a line, and get a new phone. Mike also gave me a lot of helpful info about the promotions and Tried his best to show great customer service. This store is highly recommended!!

Service is great! Got a phone from here a couple months ago and every time I’ve had an issue with my account or transferring something, the associates at this location would always be helpful... especially Dana and Ramy. They answered every one of my questions and actually had proof to back up theirs answers. I’ve been doing business with this location for years now and I’ve never regretted it since !

Best T-Mobile store around! Excellent and friendly service. Michael husseini was the biggest help ever. You’re in good hands when he’s helping you out

Walk in and Ask for Mike or Ramy!! Great people and know about all the deals. Mike makes it the best T-Mobile store to do transactions with. Highly Recommended

Ramy is absolutely amazing! He is one of the best reps I have ever dealt with in my life. I don’t know nothing about purchasing a phone or how to go about it. Ramy helped me through the whole process and made me feel so comfortable! Thank you so much for all your amazing help. You honestly are the best!

The salesmen Mike and Sam were very nice and understanding. I went into the store to have my screen on my iPhone 5c fixed just before they closed, and even though they could have turned me away they greeted me a with a smile and was glad to help. Thanks guys keep up the great work.

Good store. Cool people. Helpful staff. A T-Mobile customer for years but this store is by far the best. I recommended it if you have T-Mobile.

Great staff, bought my Samsung note 8 from Mike today and was pleased with the customer service he provided. Also helped me transfer my info from my previous phone successfully. Had no problems at all. Highly recommended T-mobile location for anyone who is looking for great service.

Mike and Ramy Switched me over from sprint, got me new phones, and Provides excellent customer service. This store always knows about the promotions and Everything that revolves around T-Mobile. Great Job!

Ramy is very professional and provided me excellent customer service. God bless this young man. Makes my life so easy

Mike and ramy Showed me what good customer service is! I love my new phone and the service they apllied onto my account. This is what A1 Service is and i left a very happy Customer :))))

Michael, the new guy, was over the top. Came in interested in a samsung Galaxy. Unbeknownst to me, the S10 was right around the corner. Im currently using an iPhone but have been debating the switch for a while. He helped introduce me to Android and how to customize it to my liking. Needless to say, Ill be making the switch thanks to Michael.

Ramy and mike have been extremely helpful during the whole process of getting my new phone. Will definitely recommend

Great service! Walked in and they took care of me right away with a warm heart and great assistance:).

Whenever i come to this store, i wait for Mike because i know he is going to be honest with me about all the promotions and deals. Came in with a bill issue and he was more than happy to help me out

I am new with T-Mobile and I am so happy i decided to come to this location, absolutely wonderful customer service.. Habib the store manager was very detailed in explaining what i needed to know and answered all of my questions, he was very patient and helped me out tremendously, I look forward to my future with T-Mobile !

Mike gave me the best tmobile experience ever. He was patient with me and answered all my questions!! THANKS MIKE!!

Great customer service!! I highly recommend going there .. Ghina can help you solve any problem go to her. best store in town

Mike was very helpful and knowledgeable about all the promotions. Great customer service. Rami was great as well and was very helpful throughout the process. Great staff- go and ask for these two great guys and you will be highly satasified !

Best customer service. Sam is great and very professional with customers. He made me switch from At&t to T-mobile and offered me great plans and a lot of discounts. Thank you for the great service.

Ramy and Mike those 2 guys are awesome, amazing, friendly and very professional. I walked in today, Ramy gave me a warm welcome and asked me how he can be of help. I upgraded a line on my account he was very fast very smooth and a great guy. Definitely recommend asking for him or Mike when you stop by

Great store and great staff. Sam was able to save me $180 on my bill by transferring my 5 lines to T-Mobile from ATT and the service has been great. Their great knowledge of the market and the plans offered by all carriers, they were able to explain the difference between the most common ones and help me make the best decision regarding my plan,I wish I had done this much sooner. Thanks guys, YOU ROCK!

Great customer service. Ramy helped with everything I needed, made it quick and easy and gave us great deals.

Best t-mobile store Ive ever been to. So helpful and knowlegeable. Ramy is the best one here and highly i would highly recommend. Would give higher rating if i could.

Great customer service, friendly people and great place around Dearborn area. Every time I walk in for whatever reason and everyone is smiling and greet you with a smile. What more do you need. You come in with a problem and walk out with a smile. #Ramy and #Moe

I came in to upgrade from my Note edge to the Note 5. Sam gave me the best option and saved me lots of money he also moved all my information the new phone and setup my new phone. The best customer service and THE best Tmobile store I have ever been to.

Excellent customer service. Habib was awesome! Couldnt have asked for better help and patience as I had my 2 yr old with me also.

Michael the new guy helped me out so much and answered all my questions thoroughly

Mike and Ramy are the toooo good. Know everything, gave me a new upgrade, and great customer service. Always welcome you with a smile and make you leave satisfied!

I highly recommend this T-mobile store. I always come here and they always provide my family and I with the best customer service, thanks to Mike.

Great staff and phenomenal service been coming to this T-Mobile store for over 2 years they always have me in an out in less then 5 minute Dana’s the best and ramy

This is my First time at this location. It Was helped by Rami, by far best the best sales rep Ive ever had at any tmobile location! Very knowledgeable and resolved all issues I had! If you ever have issues come see Rami at this location! You wouldnt be disappointed, youd leave the store a happy customer!!!

Very good customer service. The team really goes above and beyond to make sure you get what you need. My favorite sales consultaant, would have to be Sam. He knows what hes doing and tries his best to make his customers satisfied.

Rant and Mike are the best. Thanks so much for your help

Ramy is the absolutely the Greatest sales expert I’ve dealt with since I’ve became a customer with T-mobile ‼️ He helped me out when I thought I would have had to switch my phone provider all over again.

Mike showed me the best customer service. He was plenty of help. Helped me switch my stuff, and switched me over from sprint!

Really good friendly and respectful people great service thank you Mike and ramy 😊

Very very poor customer service . The first time I am hearing t mobile Tuesday stuff is one per family if they are in a group plan . I always go to the T-Mobile store in fairlane mall where I always get exceptional customer service . Have never had problems with them . ThIs is the first time I visited this store on the way from work . Never will visit them again . The lady was very rough . Please don’t make your own rules .

Definitely a good experience, I would go there again and again and again. Sam took care of me like a friend. I would recommend everyone to go there for their T-Mobile needs.

Best T-Mobile Ive ever been too. Excellent customer service.

Best customer service travel out of my way to go to this store

Great place fast and friendly service awesome staff Donna is the best

I had a wonderful experience, Ramy was very helpful and informative!!!! And I love my phone 🥳

Ask for Ramy, great customer service and always gives the best deals and advice in the store!

I have to say that this has been the best customer service i have ever came across at a phone shop, with a really great and special thanks to Ramy hamdar.

Great customer service and very clean store. Very professional. Ask For Mike!!! Hes the best

I ask for Mike everytime I come to this store. He provides the best customer service!!!

Great customer service. Ask For mike!!! Hell know whats right for you and will get you going.

I highly recommend this place if you are looking for the best service in town. Sam is the guy to ask for, he is very proffesional and will definetely do whats right for you. He upgraded my service and put in the best plan that fits my needs

I recommend you get your phone fixed here. Ask for Sam number 1 in costumer service, fast service and the best quality you save money and you get what you pay for. I also sent serval people to him and he took care of them. Sam discounted all other services I needed and discounted who I refered I was 100% satisfied and I guarantee you will be to.

Mike Is the best Rep. he knows all the promotions and how to get you the best Deal. Best Store in the area!!

Meet people that are there to provide you sulotions and not sell you. Have issues? just ask.

Legit never had better customer service than the T-Mobile store on Michigan ave and middlesex. Been to multiple stores in my area before I came here. I was recommended to come here and I don’t regret it. Tried to unlock my Samsung multiple times and it just wouldn’t work. Not even customer service could figure it out. But when I came to the store itself; Ramy and Mike were undenieably patient! Ever run into or have an issue; these are the guys that will literally figure it out.

Recently I bought an iPhone from here and Ramy was very very very nice, helpful and honest. He sincerely adviced me about what I should buy and he was looking out for me . He wasn’t just trying to get money like other business men and sell me products and instead he was genuinely considered with what is best for me and my situation. Few months after I had to go there with my father and we made a payment and we asked Ramy to look at my dad’s phone and he went up and beyond to make sure everything was perfect and my dad really loved him.If you want someone to help you whole heartedly and sincerely please ask for Ramy. May Allah swt bless him . Ameen.

Army Hamdar is the best! He tells you everything you need to now about buying a phone

Mike is the best. Ask for him, he knows about all the deals!!

Beats all the deals @tmobile storeMoe Rayes

Great technical support. Very knowledgeable team. Unique T-Mobile store.

👎🏻👎🏻👎🏻 bad customer service, i said 3 times my phone number for pay my bill, the reason for I said it 3 times cuz he was busy with his personal phone talk with his friend & text too( his name Mike )👎🏻👎🏻👎🏻

Very very helpful answered all my question.

Ask For Mike!! Very Professional and tries his best to help You out. Defenitely my Goto T-mobile Store. Excellent Service

Very organized. Very Helpful. MIKE is my favorite.

Best customer service! Go and ask for Ghina shes the best.

Nice clean store very helpful people displays are nice organised

Went in to upgrade my phone, and they did it without any issues. I was very satisfied with the service and the phone quality.

Amazing experience! Thanks a lot Michael :)

Great service.Answered all my questions with detail, always very helpful the staff & The manger Sam is a great help.Thank you T mobile !!!!!!

Extremely awful customer service, the girl I talked to didnt help one bit and was very rude when I asked questions. Dont call here, youll regret it.

Save yourself the frustration, and do NOT get your phone serviced here.I made the mistake of bringing my phone in for a broken screen. While I got the phone back 3 days later, it was returned to me with issues that were not there before I brought it in.I returned the phone to the shop, and it sat there for 2.5 weeks, only to eventually be told by the owner that he can’t help me, and that I needed to go through the manufacturer.The service tech happens to be the owner, and only he could provide an update regarding the phone. This was extra frustrating, because he only worked a few days a week, and came in late on days he did work. Other employees did not have a status regarding my phone, and my calls for an update were never returned. Overall, a very disappointing and unprofessional experience.No double, there must be more reliable operations out there, not to mention operations that can actually fix your phone!

I ordered the LG v20. Paid for it they had it delivered to the store. I go to pick it up on release day and they claim they cant find the device. Stay away from this store. Still trying to get my money back.

Best salesmen’s Ramy and Mike!!!!

Best T-Mobile store in Dearborn. Mike was great!

Sales person misrepreneted to me that my phone is covered under the T-mobile warranty. when I went to fix they were rude. they have the worst customer service I have met in my life, I will not recommend the store to my worst enemy. Rude, uneducated trash...they dont even know their own products... Ali Abade is the worst and Amal is a liar...DONT GO THERE...

Strongly recommend this place when you have any issue with your phone, guarantee for fast and kind service~~

165 to get an iphone 6s screen fixed and they did a terrible job my screen wasnt all the way on and i couldnt hear through my headset on top of having my phone for 6days then when i took it back to them so they could fix it right they had my phone for another 4days i went to pick my phone back up it still wasnt ready i was very upset and just took my phone w/o them fixing what i payed for they told me no refund

Excellent customer service and the team is very nice and helpful

Mike is my favorite rep at this store. Very Professional. he knows about all the deals

Great customer service and Highly recommend.

Manager was attempting to multitask while assisting me, pretty rude.

Worst service ever, I spoke to Dana, and she sent me in for a warranty exchange and tried to make me pay $400, tthen tried sell me a new phone and make me add a line, when I told her I just wanted a warranty exchange, she kept saying she couldn’t do it because of a scratch that was barely noticeable, and wanted me to rob someone on the street and sell it and bring the money in and buy from their store, horrible experience all around, called T-Mobile and they transferred my phone to a different T-Mobile, T-Mobile is great, this store sucks

Very very poor services I don’t recommend anyone to go to this location. They are very rude and they lie to customers about their phone orders. Bad store to go to.

Fast Excellent Service. Thanks!