I’ve been coming here for 3+ years for mine and my children’s optical needs. The staff has always been polite, professional, and make sure to go above and beyond to give excellent customer service. Their children’s warranty plan on frames has been a lifesaver for me, my young son goes through frames like socks 🙈🙈. Recently he broke his frames so I called ahead and per the usual they made sure to have them ready when I got there. I actually forgot to bring the old pair with me to switch out the lenses - it was a few mins before closing time and if I didn’t get them fixed my son wouldn’t have his glasses for school the next day- the manager and staff were kind enough to stay open for me beyond closing time so I could have the lenses brought to the store and it could be taken care of. I’m a mom of 3 and work full time so that meant everything to me !! I definitely recommend coming here, you will not be let down !!

They don’t honor their warranties. It’s a waste of money to invest in with them. They will keep telling you options that pretty much benefit them. By the time you realize you pass the warranty time from them promising you they will still honor it cause they get more money when you do your exam as well it’s them telling you pretty much they lied to you. A slap in the face. Their word is not bond. I just want my glasses from this very last appointment that yes I paid for outta pocket when it was suppose to be discounted as a replacement under a warranty. They worst. If I could give 0 stars I would.

I was early for my appointment and the check in person Suzanne was extremely polite and assured me it wasnt a problem. She was quick to get me entered in for my appointment and was very professional. My wait in the waiting area was less than 4 minutes. The friendly staff came out to greet me and started my exam.The eye doctor was great and patient with me. The person Kate who helped me order my glasses was friendly and knowledgeable. I am very impressed with the service at this location. Great team work!

Kate with the Red Glasses was super great at assisting with my selection of glasses. So patient and accommodating with her services. Will be back for that second pair.

All staff members were very professional, pleasant and timely. I highly recommend Optimeyes for eye exam and/ or new glasses. Excellent service! Thank you!

I had a difficult time getting an appointment because of insurance. It took 2 months. I was frustrated. Marguerite Moore saw my frustration and personally assisted me with my insurance company and doctors office issues. When I let the second canceled appointment, she reassured me that it was dealt with. She gave me her name and directions to help whomever was at the desk when I came in.I saw Optometrist Zaineb Alhachami. She was great from the start as far as being friendly and ensuring to explain everything to me but what got me is she probably saved my eye sight. She discovered a retina tear in my eye. She informed me I needed immediate surgery then consulted with the hospital to arrange everything. That saved my independence and my vision. I am blessed to have had these women be so professional and compassionate towards me.

I was very satisfied with the service provided Kay Jay was very thorough, professional and kind as was Dr Nathan Harris. The experience was pleasant from the greeter, who kindly directed me to the right location to sign in, to the optician who kindly walked me through my insurance options and frames. It’s a real joy to be treated so kindly. Thank you so much.

Dr. N. Harris was kind enough to escort me to the optician station where he introduced me to the extraordinarily competent Dani and Kirsten. They selected comfortable and affordable frames. I can only characterize the visit as a positive one.

The service is hands down the best! I have never had to wait longer than 5min for my appointment! The have wonderful options for frames from top of the line to very affordable. Ive always been treated with respect. They are very clean too!

It’s pretty okay. I miss how much one was able to browse before the pandemic. The glasses seem very limited now. But it’s not a bad location, they move pretty fast and are very attentive. The doctors are cool too. I’ve gotten so many pairs from them it’s crazy. They’ve always been really nice people. Everyone is really nice.

First time at this Eye glass center place felt very welcomed. Doctors were great, staff was great the optician Nader I think that was his name was great he was very patient and made sure I was satisfied with my choice of frames. I cant wait to pick them up👌

I went into get new eyeglasses all the staff were extremely friendly and courteous. However, Jade made me feel special. Jade went over and beyond helping me find the perfect pair of glasses in my price range. She had me smiling and laughing as I was trying on frames. She is truly a gem, I will definitely be back because of her amazing customer service. Thank you Jade!!!

Took my 9yr old daughter in for an appointment for the first time and everyone was friendly. The facility is absolutely gorgeous and the staff is amazing. It was a pleasure meeting Duana during pickup. I’ll definitely be making this my Families new Eye Doctor Home.

Service was exceptional! The entire staff from the greeter performing the covid check to the front desk personal were friendly and polite. The tech who started my exam to the doctor who performed the exam were extremely professional and kind. Everything was explained and I was given the option of having my eyes dilated. I was even offer the opportunity to purchase contacts, something that has never been done before. Finally the young lady Jade, who fitted me for my glasses was a joy. She provided some of the best customer service that I have experienced in years. She is certainly an asset to the staff. I have been a client at Dearborn Super Center for over ten years and I would not consider going anywhere else! Keep up the good work.

Their automated system called and was silent. I attended the appointment as scheduled and was turned away . They claimed I canceled.The new appointment was another month wait. At that time I was told it wasnt covered by insurance due to a time stipulation.I was NOT told in office replacement glasses WERE covered before the one year mark.(The reason appointment was made to begin with)After I called the insurance company myself THEY informed me of the replacement coverage.In the end henry.ford did order the glasses and didnt contact me of the approval.I found out after calling them to inquire of the status. The glasses came, were NOT the same frame or tinted.And are absolutely to large.There answer was, a blank look.

Ive been going here since I was a teenager because I love the quality of the glasses and service provided to me as a client! I recently lost my glasses but Jade helped me find the perfect pair to replace them! I talked to her about what I like in my glasses from lenses to style to colors and she knew exactly what to recommend. She was honest and shared her thoughts about the options I had which really helped me out because I get so nervous with decisions sometimes. She inspired me to try something out of my comfort zone and I now I have some pretty cool and great quality Gucci glasses! Never thought I would be so excited to own glasses like the ones I chose! Talk to Jade- shell get you together!

I have bad experiences at other eye clinics but this place goes above and beyond being a eye clinic. They are Amazing at customer service, attention to detail and everything else. Everytime I come they are patient and they listen to me and make me feel valued. I love my glasses 🕶️ and contacts from them. If you want great customer service and attention to detail. Please do yourself a favor and Make an Appointment, you wont be disappointed.

This Was My First Time Going To Get My Eyes Examined At This Location I Was Very Pleased With The Staff They Were Very Welcoming And Professional. Alyssa The Tech Was Very Sweet And Professional. Jade Was Amazing Felt Like Ive Known Her All My Life She Help Me Pick Out Some Beautiful Glasses She Made Me Feel Comfortable And Kept Me Laughing Her Personality Is Definitely A 5 Star. I Highly Recommend This Location.

Suzanne at the front desk, who was in training was amazing she was professional and helpful. My questions were answered and she resolved my issue quickly. Great employee!

I showed up on time for my appointment but at the wrong place. The Dearborn Optim was great in making an opening for me, so didnt have to travel out of way to the Southfield location .

They were very professional and courteous. I had a very good experience. I thank them all.

I have been a customer at this location for many years and the service here is Outstanding ! Everyone that I have come in contact with here is friendly and helpful. Frankly, I wouldnt go anywhere else for my optical needs.

I arrived to my appointment on time and I was assisted with my exam within 5 minutes of my arriving (awesome!). After completing my exam the representative whom assisted with picking out frames was patient and helpful. I really enjoyed my experience which is why I go to this location. It has always been a positive experience.

I received great customer care there was training going on. That was a new employee that was getting great customer service tips and instructions on how to perform her job to the best of our abilities which I feel she will be excellent employee because of the instructions and Leadership that was provide it to her the young man Steve was very thorough and gave great insight

Clean office, friendly, courteous and efficient staff. Dr. Harris, his assistant Page, and Anita LeFlore the optician that helped me in selecting my frames and lenses, were all very nice, and made me feel valued as a patient/customer. Thanks to you all! Sincerely!

Without a doubt Great customer service. Very gentle and patient, i would 100% recommend anyone here such a friendly welcoming establishment.You guys should give Dienna ( forgot how to spell it im sorry) a raise she was so nice and helpful with my rushing dad yesterday as well as helping me find glasses that actually fit my face. Thank you so much

My optician Kate and her trainee Kirsten were very helpful, offering a variety of frames within my price range and style preference. They were friendly and thorough and I appreciated their friendly professionalism!

I was very impressed with the service. Everyone was very professional and great attitudes. Eye glass techs were very helpful with helping pick out frames. The service at where they fix and pick up glasses were very quick and professional. Highly recommend

The whole appointment went with ease and quickness dr Lee the pediatrics dr that is doing my baby’s surgery was very informative and quick the nurse was kind and did a great job with my 5 year old, but Aseel who did Syria’s (my baby) glasses prescription went above and beyond to help us in every way including pricing! I was having a stressful day and he noticed it and actually took the time to help me calm down and said just relax and breathe....things of that nature...he did not have to even care, aseel aldalali was awesome and I must thank him. Would recommend this location to everyone I know even if you have to drive a little further it’s worth the care they provide!

I arrived 5 min b/4 my appointment and had to wait a good 20 min b/4 I was taken in for my eye exam. The exam with technician & Dr. went wellThan the bad part really started. At eye glass selection counter, the person waiting on me seemed very inexperienced and did not seem to have a clue what he was doing. Spent over 30 minutes looking at glasses that were hideous and unflattering. Finally settled on one pair and after pricing up the chosen pair found out he forgot to include the non-glare feature. After the correction, THE PRICE OF GLASSES WAS OUTRAGEOUSI ended up purchasing a lesser priced pair but still $663.50 for an eye exam and glasses is still bad. I don’t think OptimEyes has a clue on how to approach retirees on limited budget and this many be my last visit to Henry Ford OptimEyes

I’ve been going here for about 4-5 years now and my visits are always quick and thorough. I can honestly say I love it here. Nader was also very helpful and a pleasure to work with.

Dr Harris was wonderful, very thorough and took his time. Liz was great with my contact fitting. Nader was patient and very helpful while helping me choose my glasses. Great first experience!

Dr Hussein Mouzaihem and his assistant were absolutely amazing.I had not been to the eye Dr since I was a child. I am 55 now and thought I had been experiencing unusual eye problems for the past year. So I was nervous going into the appointment. I had a zillion questions. Although they explained everything they were doing during the examination, they were patient with me and answered every one of my questions without making me feel rushed or as if I was wasting their time. Dr Mouzaihem made sure I understood everything he was doing, how he came up with his diagnosis and every answer to all of my questions. Turns out Im farsighted and need glasses for reading, nothing major. Oh and they are very efficient. I spent about 20-25 min max at the hospital. (Thats including sitting in the waiting room)

My daughter accidentally broke a piece off her glasses and we came in to get it repaired. It only took them 2 minutes to fix them free of charge! Great job and great customer service!!!

Large store. Pleasant and patient team members as you select eyewear, and knowledgeable. My gal was Shirley W. Ask for her!

I was hesitant about whether the new process to pick frames during covid was going to be satisfactory. Dani was brilliant! She listened to my preferences, knew the products available, was extremely pleasant and efficient. Thank you Dani.

I took my 6 year old son to his very first eyeglass exam at Henry Ford Optim Eyes, the doctors assistant Rima was such an amazing help, she made him feel really comfortable and was super patient with my son. Dr Khan was a great doctor. He explained everything throughly and it was overall an outstanding experience for my child and I. I will definitely be back here for my own exam!!!

The young man who assisted me with selected a frame was the epitome of customer service. Iam totally committed totally committed to usiOptimeyes for my vision needs.

Went to OptimEyes! I had a great experience with Dani, Kate, and Aseel! Very friendly staff! Took their time to help me and showed me all options! Would recommend this place to anybody! I will definitely be coming back!

The optometrist was friendly and the glasses technician customer service was good (Nadar A). I feel like they were helping me get the most stylist glasses but also being cost conscious.

What a great experience.I would like this information to be known and share my amazing experience at this location and specifically my experience with Michelle B.I went into Henry ford thinking I would just need a new pair glasses. After reviewing my file I was informed by the representative that I was due for an annual eye exam. I went to my scheduled my exam and realized that my vision has gotten worse. The young lady named Michelle B. Helped me out pick my pair of lenses.I am thankful that I was able to interact with her and be given so many choices and options in regards to lens’s, protection plans, frame style and many more. Michelle asked me a few questions about when and where I use my glasses (office, outside/yard work, etc) which narrowed down my options. Michelle was so patient with me as I tried on numerous frames. I found out that during this time we were sheltered due to COVID-19 staff at Henry Ford optomieyes have been there for us in helping us obtain our needed prescriptions and I thank you Michelle for being our front line worker during these times. I informed Michelle that I would be back for another pair of glasses in the near future and that I am so happy with my experience at this location.

A bit of a wait, but they were crowed that dayStaff very friendly and helpful👍🏼

Helpful employees. Fast service!

Visited Dearborn’s location and received the best service ever from Danny! She guided me in the right direction to picking the perfect glasses for my face. I highly recommend this location!

Jaylen and Luis helped me when I was recently there they are amazing there and very helpful and knowledgeable on their jobs. I truly appreciate them!!!

Recommend this place. The entire staff and doctors are excellent. The best place to go. They are professional and very nice. Thank you for your great service.

Great service. Good selection on frames. A very friendly staff.

Love its near my home staff is ver_ friendly & helpful especially Anita my sisters name was very helpful ) & named after my brother Dr Nathan Harris .I felt like I was amongst family.Im returning to pick out my frames soon.Thanks Jeanette Dobbyn

I didnt know how a simple eye exam would go in 2020. I needed to get new everyday and computer glasses and worked with Belinda. She was absolutely brilliant at her job. Because of Covid-19 restrictions, she has to personal shop for my perfect frames. She nailed it!!! I just want to thank her and the whole team at the Dearborn OptimEyes. What a great experience!

I’ve been wearing glasses and contacts for 20 years and this is the first eye exam that I finally felt like my prescription was correct! Dr Alhachemy is amazing! A++++ highly recommend

I have a pair of LAMB frames and a VERY thick lens. After my lens came out a third time a few weeks ago I took my glasses to Dee, the eyeglass guru. She did an EPIC job and made me feel so much better about having such a strong prescription for my frame. She could’ve been anything but helpful. But I walked out feeling extremely confident and happy. Thank you!

Wonderful staff, very proficient, polite and knowledgeable. Love the doctors at this location and Dearborn optimeyes!

Nader was Amazing, was very helpful positive A** attitude, he really helped me out with the frame selection, I’ll always come back to him!😄

I was helped by Kate, she was very very helpful! Super passionate about her job, knows her products very well! Overall, amazing customer service! Would recommend anyone looking for glasses to come to this place and ask for Kate!

Loving my new Kate Spade glasses. My optician Nader (I believe that was his name) was amazing. I showed him my old glasses style and told him that I was thinking about changing styles. He showed me several pairs in both styles. He was very attentive, and made the process a breeze. Will be back for another pair soon.

Very good customer service. You guys never disappointed me in all the years Ive come to get my eyes checked. When picking up my glasses the wait was no longer than 10 minutes.

I love this place everyone is always so pleasant every time I go there, but my recent visit I came across this really cool, laid back, VERY HELPFUL optician NADER he’s the absolute BEST. so if you ever find yourself there ask for Nader tell him Bj sent you 😀

The staff here and always so nice and polite. I have been going here for over 10 years and I would highly recommend them to anyone.

Dr. Khan was extremely nice, thorough, and patient. He is very knowledgeable, listened and took time to answer questions. The staff working there were very nice and professional too.

From the Front desk to the nurse to the doctor all of them they were so nice they listen they take care of me I recommend this place to everybody I had very good experience with them God bless🌷

I absolutely love the Dearborn office.. jade was the lady who helped my husband and I.. dr conn was a nice guy as well.. friendly staff, a nice selection of frames to chose from

Thanks for taking care of me at Henry Ford Optimize Super Vision center. I was a little late (forgive me) but they still took care of me. 😷👍🤗👌

I love comingTo this location. But lady at the front door is Awful And rude I was told i couldnt look (just look) at the glasses in the case without a team member. Not to try on just looking i was told to go Sit downIn the waiting area

My visit was exceptional! My optometrist Dr. Browski took very good care of me and the specialist Nader took care of me as well with glasses selection and making sure I had the proper measurements! I highly recommend this location to anyone, and I come here knowing that I get everything that I need!

I had a very good experience when I went in for my vision screening. Dr. Hazime was very personable. Kate the optician was fantastic! She explained all my glasses options while looking for the best price! I would recommend Optimeyes!

Every-time we come to optim eyes dearborn, it’s a horrible experience. If you have the option to go anywhere else do it. The doctors will rush your prescription just to get you out faster and then will charge you for an exam that you didn’t take. My sister went to go get her glasses and contact exams done. There was a slight difference in her glasses prescription so they kept the same prescription for her contacts even though it was significantly worse. Then she got charged for the contact exam she didn’t take.Edit: Someone reached out and clarified the situation as well as offered a new appointment to check out everything. We appreciated them reaching out.

I came to get glasses I got glasses I got my glasses on my face fixed they were clean I was giving extra cleaning pads the young man was great his name is Nardin I hope I’m saying that right he need test***as it’s not enough he was excellent customer service he gave me everything I ask for anymore so I just wanted someone to know he’s great he needs a raise in the something I have a great day

Nader did an excellent job helping me choose my new frames, he was very helpful, courteous and a pleasure to work with!!

I been going here for Years. The staff is all professional and the doctors are great. They are very helpful with answering questions. Michelle B is awesome. She took her time helping my daughter and I pick out our glasses. She was so patient with me and made sure I understood everything. She explained my costs and insurance benefits. Friendly and polite Thank you!

Everyone was very friendly and efficient. Dr. Khan is the best. Also the lady that helped me in my prescreening I believe her name is Kaykay she was nice and professional. Definitely recommend for anyone looking to get an eye exam.

Everyone was very helpful. I felt the Dr. Was very good and the helpI received with the insurance was great.

The office has up-to-date equipment. I felt Coronavirus safe. The staff was personable professional, knowledgeable, let me know beforehand what a procedure was going to feel like, and practiced universal precautions in addition to adhering to COVID-19 suggestions for safety. I would definitely recommend this location

Dr. Khan has been so helpful in treating my recurring corneal abrasion. He always accommodates emergency appointments when my eye is in pain and fits me into his schedule. He is a very experienced and exceptional optometrist. The HF OptimEyes staff have also been very helpful throughout this experience.

My daughters glasses broke. Ms D was able to put them back together for the time being. I appreciate her outstanding customer service and willingness to help.

Nadear was amazing to me and my mother gave us water helped me pick out my glasses and everything!!! Literally had me in and out and he’s great with picking out women’s glasses☺️

Staff was very friendly and helpful! I’m fact she was so helpful i would recommend her to anyone!

I went in for an emergency eye injury without having an appointment. The front desk people were super nice and took me in right away . Dr khan came in and checked out my injury . He took his time and took good care of my eye . He is very kind hearted and has humanity ! After I went home he called me in the afternoon to check on me if I was doing better . Thank you for the good service!

Amazing doctor’s, and staff team :)

I had broken the arm off my glasses & brought another frame (identical) in to see if they could switch the lenses to the other frame. Dee Dee was so pleasant & helpful....not only could she do this while I waited, there was also no charge!! Way to go OptimEyes!! You employ great people, especially at the Dearborn location where my family & I have been coming for years. DeeDee rocks at her job & has excellent customer service skills😊. Thank you, Dee Dee!!!!

Optimeye staff was great will come in for all of my eyewear

My daughters glasses were broken while being taken to the lab this week. We spoke with the client advocate Fatima who was so kind and helpful, and got my daughter new glasses within the same hour we came in. So grateful for her working with us!

Nader was very resourceful and patient to help me choose a frame. He listened closely and took very nice pictures that brought out the color of the frames.

I needed an appointment ASAP to get some contacts before travel. Although they were booked months away NICOLE helped me out finding me an appointment that someone canceled. Thank you Nicole, Dr.Khan and the whole team at Optim eyes Dearborn for their amazing care and concern for their patients. THANK YOU NICOLE!

From a Loyal Customer! Thank you Henry Ford OptimEyes Super Vision Center - Dearborn for your Wonderful customer service and eye care from start to finish especially during this season of C19. From the C19 check in, to the Eye Tech, to Dr. Siblani, to Nader and some of the other Opticians who made sure I had the best looking frames for my budget...every made sure my experience was great. Stay Super and God Bless Your Staff :)

I had a Great Experience! The Optometrist Dr. Harris was Awesome! Hes very nice and explained my exam results perfectly! All of the employees I came in contact were very professional and caring!

☆KJ WAS ABSOLUTELY AWESOME!!!!☆ SHE WAS FRIENDLY, KNOWLEDGEABLE, AND PROFESSIONAL MADE ME & MY DAUGHTER FEEL WELCOMED. SHE WAS ALSO TRAINING A NEW HIRE WHICH MADE HER MULTI TASK BUT SHE MADE EVERYONE COMFORTABLE WHILE INFORMING US & GIVING MY DAUGHTER THE BEST CARE😀😃

I must have been there on a bad day. The girl that took my temperature was rude and obnoxious. It took forever to get seen by the Dr. and then she was in and out in 2 minutes. The lady that did most of the work was fine, but didnt give me my rx to get my glasses. By the time I finally got it I was so ticked off I just left. Now I have to go back to that retched place. Thank goodness I only have to go back once a year.

I had a wonderful experience here! I was recovering from a concussion and having blurred vision. Dr. Browski was kind, attentive, and thorough. She conducted additional testing for her peace of mind and to ensure I was healing. She encouraged me to update my prescription and I was able to order new glasses that same day. Deinna was my optician. She was patient, knowledgeable and stylish. She selected the perfect pair of Tom Ford glasses for me. I am thrilled and absolutely recommend OptimEyes, specifically Dr. Browski and Deinna!

Very professional and cool.. He was very helpful

Everyone from check in to release very positive and caring. Facility is very clean and sanitized. Was very informed of what procedure was needed and what to expect.

Best service by far the associate that helped Kate. A. was absolutely wonderful she helped me pick out the perfect glasses that look so good on me. She really took her time and gave her honest opinion she was very professional and friendly. I think she is a great example of what makes a great professional employee can you say management material :)

Hands down the best service, the staff was very professional and helpful. I went in to get glasses and contacts, everyone was very friendly. I like how they are taking safety measures and sanitize the glasses after we try them on. The optician Nader Alsumiri was very helpful with bringing me the glasses that i described to him and helping me choose which would be best and why Overall i had a great experience and the prices are great and affordable.

The African American lady near the pick up area, I forgot her name, she was wonderful, she helped me out and actually showed interested. I had a reoccurring problem and she was able to help out, I appreciate it. Thank you guys.

I had ruined my prescription sunglasses frame, it was badly bent . I was ready to buy another frame as I assumed it was not fixable. However, Fatme and Kate proved me wrong ! They spent good 20 mins fixing the frame while constantly testing rhe frame for on my head. Shout out to Fatme for being relentless.

Deinna Saleh is genuinely one of the nicest reps Ive ever met

Belinda was fantastic we had picked my frames by the second pair. She was kind and fun making the experience amazing.

Deinna was excellent!!! Chose the perfect frames for my face. Thank you!

I visited the Dearborn OptimEyes to order new glasses. I did not have my prescription for glasses given at another location. They were able to find my prescription and help me with ordering my new glasses. Diana Long was wonderful in helping me select just the right frame. She also adjusted my current glasses perfectly. I had them adjusted at a private office and they had incorrectly done so and my lens was popping out. Thanks to Diana who was so professional and guided me through the process of selecting new frames and fixing the old as well as the front desk people who trouble shoot finding my new prescription. Everyone was very professional and friendly.

Deanna optician exceptional customer service, patience, sweet, patient-centered! Knowledgeable! Give her a raise or promotion!

Nader was really good at helping me pick the frame that I had in mind, I showed him one picture and he brought over several options. Can’t wait to pick them Up!!