Poor communication skills. Unprofessional.They didn’t show up at the specified time they gave & I had to call them to see if & when they were coming but no answer. Then rich nonchalantly texts a hour or more after they were supposed to have arrived “we’re coming”. After texting back & forth & a confusing phone conversation I asked for my deposit back. Also, they’re pricey, the entry & security doors with install was over $400- $500 MORE than the few other companies that I contacted after receiving a refund of my deposit from them. Which made me wonder was it their normal rate or was I easy prey. However, The refund process went smooth.
If you need your door fixed, installed, etc.. You need contact to R&R door. I was absolutely please with work the two guys did on my doors. The work performed was awesome and the price very reasonable. I would highly recommend R&R door, they provided top notch service all the way around..
They came out quickly and did a good job but they quoted me one price and then change the price when the job is finished. I find this very unprofessional.
It truly was a pleasure working with these guys! Consultation, quote and work were completed within a few short days. I would recommend R & R any day of the week!
Great service!! They replaced my entry door/storm door and painted my front awning rails. They came out as soon as possible and did an awesome job. They were very professional and great to work with. I would definitely recommend them!
They were able to come out the same day, within a couple hours of calling. The work they performed was exceptional. The two men were very professional and easy to work with. The price was reasonable, especially considering the work that was completed. They took their time and the results showed. I will definitely be using them in the future and would recommend them to anyone who needs reliable work done.
Very professional and happy with my security door for my business. Thank you would highly recommend!!!
Awesome job, love the work, professional people and friendly . Did the door today wonderful job, will recommend anyone to have them do their door. very pleased with the work. Great price . From ron and tiff, thank you.
Happy with their quality and prompt service. Price is reasonable. Thank you.
These guys are absolutely amazing!!!!! Extremely professional, quality work and most of all honesty. I look forward to do business with R&R doors again in the future. It is very refreshing to work with people who still work with integrity and understand customer service.Thanks for the great work guys!!
I would highly recommend this company, they installed a garage door for my son and worked well into the evening to complete. The workmanship was awesome and the cost was very reasonable.
Just got my door installed today. excellent work. Richard is most kindest and trust person I ever seen for business. Highly recommend.
It says the serve Detroit and surrounding areas but only the surrounding areas they provide services to when i called and ask to get a door replaced the man told me we dont serve Detroit but it clearly says under their page that they serve Detroit prejudice
Rich installed my secure hollow metal door on the back of my business to meet ADA code. Professional service. Reasonable prices. Very reliable. If I could give 6 stars, I would!!!Highly recommend.
Had a ruined door jam and looked online to find repair after seeing his reviews I gave him a call and he immediately responded, setup a time to come out and give an estimate and was able to do the repair in an hour! This was one of the best home repair experiences I have ever had!!!
We had a fantastic experience with Rich when he changed the locks at our home. He was punctual, friendly, knowledgeable, and it was obvious that he truly cared about the quality of his work. Rich took the time to understand our needs and found the best and most convenient way to secure our home. I had a couple of questions when the job was done, and Rich was very responsive and helpful. I highly recommend Rich and would not hesitate to call him in the future!
Our 25+ yr old door was on its last leg so I started researching companies in the area to do the replacement. I found R&R and was impressed with the feedback so I called Rich for a quote. He came out, inspected, measured and gave me a very reasonable quote. I gave them the job and watched a quick, professional installation. Rich and his partner went right to work and in a few hours I had a beautiful, new door on my garage. They took away all the old parts and even vacuumed when they were done. They made sure that I was happy with the install and took the time to explain all the features and guaranteed the parts and their work. Im very happy with the price, installation and quality. Call them for a quote, you wont be disappointed.
Highly recommend. The main entrance to my business would not close properly and I needed help by the end of the business day. Even though Rich had a full schedule he made it to my location in time to fix the door and was very courteous to my customers as they were coming and going past him.
Great job ! Accommodated my project on a Sunday. Installed a steel commercial door. Next will be a replacement roll top door and a few more projects
Let me tell you what. Still cant believe the service! Professional, honest and efficient. Rick does quality work at a great price. Couldnt find a better deal or more reliable company. I highly suggest you call R&R if you are in need of a new door. You will not regret it one bit bubba!
My mans came through, ON TIME, quoted me for my problem and nothing more, did the work in 30-45 minutes and beat the first company that gave me an estimate by $280 dollars. To top it all of off he was personable and I enjoyed talking with him. He will get my business at my next home as well . . .
Wow! Thank you Rich! I am just amazed at the speed and quality of the work done. I was searching online for someone to install a couple of storm doors and came across R&R Doors. The reviews are real lol. I couldnt believe 5 stars across the board but now I am a believer. Rich believes in letting the work speak for itself. I am in love with my doors! Fyi - I purchased my own doors and he installed them ... so I was a little hesitant but it worked out perfectly. The prices were reasonable and the service fast! Rich is awesome! Thank you again!!
I couldnt have asked for a more efficient and timely job. I called them on Thursday afternoon and they were at my house Friday afternoon. They are very reasonably priced and do what they say they will do. Would not hesitate to contact them again should the need arise.
Nice guys! Came to my place of business and was professional, very knowledgeable and reliable!
Fast, honest, and fair pricing. My garage door torsion springs snapped. I called Rich and he was out later that day. Springs were replaced in an hr, garage hinges, springs, and chain were freshly lubricated and everything was working perfectly. His pricing is very fair and he takes the time to explain your options to you. If I have any door needs in the future I will have rich take care of them.
Great service!! I needed my entry door replaced, they came out as soon as possible and did a wonderful job. Very professional, polite and accommodating. I would definitely recommend them!
Great job! Instead of selling me a new garage door, Rich was able to repair the old one. He tested it, adjusted it, etc. several times until it was perfect. Thanks again.Update: Above review was a couple years ago. I had Rich come back yesterday to put in a door that I purchased, that wasnt the exact size I needed. But Rich retrofitted it, and saw to it that it functioned exactly as designed! I highly recommend R & R to everyone!
Rich came to save our broken garage door, Thanksgiving weekend. He was kind, honest, and had a great price for the repairs he made. Id recommend him to anyone in the area looking for a great, honest guy who does garage repair and replacement. Super nice, honest guy. I called another local company, and their price to just come out, was more than Rich charged to come out, do the repairs, and the pieces needed. Thanks Rich!
Quality products, i get compliments on my door all the time. I like R & R so much Im having another door put in by them, cant wait!! I also had a garage door opener installed by them which is awesome, no issues. I would recommend R & R to anyone who wants and needs a quality product and service.
I recently had R&R door come and change a set of springs for me on my garage door and install a new side entry door,I couldnt be happier with the price and the service! Will definitely be calling again when Im ready to have my front entry and storm door replaced
Rich was able to repair our garage door quickly! Very professional and called a few days later to make sure garage door was still working well! Rich provided tips to help keep our door working without problems!
Rick did a great job on installing 3 steel entry doors for me to replace older wooden doors. His quote was the lowest I received when pricing the job and his company worked quickly and efficiently. There were a couple minor issues after the job was done and Rick came back and resolved them quickly at no additional cost. Would use these guys again.
Very reliable and professional friendly service. My garage door opener is like brand new thanks to R & R door.
Does amazing work, hanging my commercial and residential doors.Everything came out perfect at wasnt too expensive like the other Guys I called.Couldnt be happier
R&R Door installed a garage door opener and a side entry door for my home. I was very pleased with the outcome. Very professional and competitive pricing. Will use for future and definitely will refer to friends and family.
They are greatExcellent pricingI recommend R&R DoorRich is the best
Before calling Rich from R&R doors, I had a huge problem with cold air drafts seeping through 2 very old entry doors at my home. Rich and his brother came by to assess my problem and provided me with a solution and the cheapest quote out there. They were very professional and courteous. They installed 2 new entry and storm doors...they worked through a snow storm for me and the work they did is amazing. The new doors look great and more importantly theres NO MORE AIR DRAFTS...I highly recommend R&R for any door problems you may have - they wont let you down. Ive already given out a referral to my friend.
Very professional, prompt service, great prices for the excellent quality rich provides. Great customer service with reasonable warranty on service
My spring broke on a Saturday when I returned from vacation. I called R&R that day and left a message for a return call Monday morning as my car was stuck in garage. Rich called me back my 11am and said he would be out that afternoon. Even though he was tied up at a job, he texted me updates on his ETA. He was sweet, polite and very thorough. He finished the job and charged me an extremely fair price. I would definitely use R&R again and recommend to friends.
Needed help putting a door in for a customer in Allen parkRich came out and did a fabulous job
I would highly recommend.great price,great quality.nice to see someone taking pride in their work.
Did great work and arrived promptly. One of our cables snapped on the garage door, and instead of replacing just the broken one he replaced both without charging extra. I recommend R&R.
Our garage door wont open. Rich came out and identified the problem and had the springs and rollers to fix it in his van. Within an hour, we were able to get our trapped car out of the garage.
There was a problem with the garage door on my rental house, I called Rich. He came out the next day and like another reviewer, instead of trying to sell me a whole new door, he repaired the old one.Very friendly, helpful and most importantly - HONEST!
When one spring broke on my door, I literally cold NOT lift it, even after I put it in Manual mode-my car was Trapped! Needless to say, I panicked (because it was already evening time), wondering how I was going to get to work the next day. And after a little bit of research, I called a couple of places, leaving messages on voicemails, praying that they would b diligent in checking and returning calls first thing in the morning. Shockingly, someone did return my call and that someone was Rich with R&R Door--That Night. I was sooo grateful! He was very knowledgeable about his craft (doors, motors, springs, etc) and took the time to explain what happened and what was going to happen. Being in an emergency situation, he could have gone way up on cost. But Instead, He gave me some options and was very honest about their potential consequences (New vs Used vs Total Removal, etc). Regardless of which one I was going to choose, His remedies and quotes were definitely plausible and fair (based on the cost from other installers)!! The next day, as promised, he came prepared to fulfill whichever choice I had made and did not try to pressure me into accepting the higher repair (even though that is what I went with ;-) ). I cant express enough how Rich turned my ordeal into Ideal-and I just want to say how much I appreciate his prices, professionalism, promptness, politeness and attention to detail!! Thank You Mr. Rich
Very personable, serious and caring company. I rate these guys 10 stars if I could.
R&R Door has done mant jobs for me at two different homes. Garag door fixes, entry doors, locks. They have done a fantastic job for me and will be my door compamy to call for all my door needs. 👍🏻👍🏻
Fast response friendly workers would call them any day over big companies like Jan Doors that price gouge.
Richard installed a new cable on my garage door. He stayed late into a Friday night, working through a nasty thunderstorm. Even when I suggested he go check on his own house because of the high winds going through the area he opted to continue and finish the project. You dont get service like that from corporate America.
Fast response time and very affordable pricing . Work was done very professionally . I totally recommend R&R Door VERY fair pricing . Thank you from Little Caesars in Dearborn.
Great service and very satisfied with their service. Great prices and easy to deal with.
Fast, affordable, dependable pand efficient service as always - wouksnt hesitate to recommend
Amazing work flawless door fit.