Super friendly staff. As soon as I walked in someone came up to assist me.

Misty and Clint helped me out. They were very nice and knowledgeable. Unfortunately, the offers available online differ from those in-store. Thus, I wasnt able to set-up a new service agreement during my store visit.

Didnt have the phones we wanted @ the Dearborn mi. store. A big waste of time driving out there for nothing basically

Sales person is No Help Dont Know S## and I Think She Was Lying

Amazing customer service, I was helped by a representative called Misty, herself and the entire staff were extremely helpful, Ive had a little problem and they were very happy to help me fix it and within a matter of no more than 20 minutes I was on my way with my brand new router. I could not be happier with the service i received from this store. Extremely professional staff, followed health regulations to ensure the safety of both their customers and themselves. No attitudes or anything like that just genuinely nice people. Keep it up yall Ill be giving you my business 👍👍

As you can see......... Dont use comcast

This is a very nice newly constructed business. The staff was able to help me in about 10 min. Lisa was very nice.

I have always received great customer service at the store as well as via phone. I love the internet service too.

The service rep Lena was wonderful she did her best to take care of me I really appreciate it her

I would give the young lady Lisa a five star. She was so helpful and didnt have a problem with answering any questions I had.

Great our agent was very helpful

That place was great. Walked in and the lady asked what I need I explained and said someone will be with u shortly then the other lady called me up and I explained and she was very pleasant and help me with everything every one was so helpful.

Its a new spot, nice and clean, service was fast.

The worse place ever the customer service really bad

I wanted to return a device. An employee told me your all set. I told them I need a return proof, they told me no need this will be processed tomorrow at the distribution center. I insisted on a proof then they scanned it in a second and gave me the receipt. There was 4 employees, no other customers!

LOVED the customer service I received today. My rep was VERY COURTEOUS and KNOWLEDGEABLE!!! The wait time and transaction time was extremely fast or try saying no wait time. 🤗

I Loved the new location inside the Fairlane Mall as opposed to the old one. However, I drove around for 20 minutes trying to find 18900 Michigan Ave. The store should read at Fairlane Mall in the name. XFINITY @ Fairlane Mall..The service was excellent, I was in and out in less than 10 minutes.

Great service! Good prices... And crew is simply nice!

Love those employees

Answered all my questions

I am technically challenged and I went into this location asking for major help setting up a new mobile account and a new phone. Christian was an absolute Godsend. He answered all my questions, set up my new phone, transferred my account from Sprint,showed me how to work the new phone,transferred all info from my old phone and was extremely patient and professionally helpful. I couldn’t have found a better person to help me. When I found that my car did not recognize my new phone, I went back into the store and Clint immediately offered to come out and set up the phone, Christian was already with another customer. I couldn’t be more pleased with the service I received‼️

The associated I spoke with (Kevin) was very helpfulI will be giving them my business

Cut my phone and internet bill and half. Shout out to my man Clint for looking out for me, really appreciated the quality customer service!

People give reviews when they upset or very happy at specific locations and i want to express myself how Lisa at comcast took care of my issue and been so understanding and not just that, her great friendly customer service she provided me and her 😃...... 5 STARS!❤ Happy Customer!

I have been incredibly disappointed with the customer service from xfinity. Their new customer service is great, but once you are signed up, you simply have no way of contacting them except through a robot chat that does not actually answer any questions. They also refuse to apply the student discount to my account.

The store has an outside entrance next to AMC movie theater at Fairlane Mall!

My husband and I were met at the door when entering the building. I was very impressed with the service we received. Gabriel is exceptional!! I would highly recommend.

Very helpful 👌

If you want good internet, DO NOT go to comcast. The internet is terrible for gaming.

I Spend more than half hour to get with representatives

Very bad service didn’t give me the products they advertised, take your business elsewhere before you come to this place

Very nice staff very friendly and helpful wonderful service

They could not do what I wanted to do, I wanted to start mobile service and could not. I am disappointed.

Excellent customer service by Lisa.

Thanks for great service

Super nice people and very helpful

Very unprofessional and very horrible customer service. Apparently they don’t care about their customers, all they care about is lie to you to sell you bad services. If you got an issue, call the customer service, they are better help.

Cancelled services months ago and still being billed for it.Will be in touch with attorney about this matter.Will never recommend this cable service to anyone!!!

Location is horrible. Right next door to AMC movie theatres. Getting a parking space was horrible to begin with. Not to mention limited handicapped parking. Definitely missed the mark on this one. Next time you ship equipment without asking, include a postage free box for returns.

STAY AWAY AT ALL COST!!! My experience horrible! They boast faster internet speeds with unrivaled download speeds; however, its simply not the case. My Xfinity Advantage as they ironically called it would in fact hit download speeds of 290 MBPS WHEN IT WORKED!!! Service is shared over two cities and drops connection multiple times each day(7-10) each drop lasts for 30 seconds or more. This is an extreme issue if you do anything that requires a stable internet service. They sent technicians out to my house on two different occasions over the span of a month to try to solve the problem. This resulted in them drilling two separate holes in my brick home to run their cable because they claimed it was an RF(radio frequency) issue. Never once were they able to fix their service, stretching technicians appointment out over a span long enough to keep me locked in a contract that would charge me an early disconnection fee for discontinuing services. If you have any other options for internet in your area I would highly suggest perusing those options.

Fairly green staff. Couldn’t execute a trade-in. Otherwise friendly and helpful

Very bad experience

Great customer service

Worst customer service ever.They don care about anything but $.

They dont tell you the deals that they have, they only try to sell you services that you dont need, also each time I go there its a different price for the same service, save your money and run away like I did.

Bad service run and save your money

Always a good time at this location

If you are coming to the Dearborn office put AMC movie theater at fairlane in your GPS. Otherwise the GPS will route you to a lake when putting18900 Michigan AveDearborn, MI 48126United States.

Ya moved like you hidding from your customers. Theres no sign anywhere and hard to contact someone. Bad move horrible. Waisted my time. Then after 40 minutes searching this place they tell me they dont get cash for refills? Really? .... DONT BUY EQUIPMENT FROM COMCAST FROM DAY 1 IS BEEN THE WORST SERVICE. THEY ARE SO LOST AND THEY TREAT YOU LIME THIS IS A HASSLE.

Fast friendly service

Bad service

Jus here for the payment machine I dont have no ideas about nothn else

Absolutely horrible customer service! They wanted to charge me an installation fee for an issue at the pole... thats what the almost hundred dollars/month is for. Stay away, they will try to get you to agree to pay for equipment that is their responsibility.

Gabriel is the man . Best location !

The original address pointed by google is in middle of Michigan avenue.In turn, please go to the store which is actually located in mall next amc21

Christian is the Man best customer service period

Great people

Great

Tried to played me out 1300

Great service from Christian

Unprofessional stuff

Pleasant