First time here. Located on Memorial Drive, next to Wal-mart and across from a U-Haul storage. When I entered there was no one at any checkout. Then 3 young ladies came from the back. Very surprised and proud to see women handling a store. They were all nice, friendly and knowledgeable. I know if I need another part, Ill return. Check out my pics and video for more info.

Napa Store closed where I purchased my alternator with warranty, alternator not working after one month of purchase, so I had to go to another location memorial dr in Georgia, I was told that Napa system aren’t linked together so they can’t see if I purchase the alternator & the other option was to call the store I purchased it from to confirm . I had the alternator with me with all the stickers that came on it and the lady said it missing one and walked off on me with an attitude. I didn’t have the recipe so I pulled up my bank statement and showed them I did purchase the alternator & they said they can’t used it next time have better customer service when people are spending their hard earned money you are there to service people . I will never shop at Napa again/ even Autozone has an email receipt option and all there stores system are connected . So what do I have to do ? Wait until the store I purchased it from reopen ????to confirm my warranty oh they just want me to spend another $162

You can usually get what you need at NAPA! Well made also.✌️🛻🚗🛵🚒🚜🚚🚐🚑🚓

Always helpful, and they seem to always have the part or can get it quickly.

The lady name Marsha was so nice & helpful.. because of her customer service, I will come back.

Won’t answer the phone most of the time…how do I know if you guys have what parts I need in stock -_-

I think it was excellent experience shopping at Napa because they sell the original parts when you need your car.

Good service good prices

The staff were highly skilled and knowledgeable.

Great service. The store is clean and everything is very neat, makes it easy to find things.

Great!! Very knowledgeable assistant extremely helpful & great customer support.

Need to train the employees better you ask them a question about part they tell you they dont have it then call back and speak to a manager thats when the part is there if they cant help you give the phone to someone else

Got the wrong parts n this lady was a tremendous help

The best auto parts in Decatur,Ms Marcia and crew is very knowledgeable and smart,nice

Slow but good

Great Customer Service

They never have what I need.

They didnt have the part I ordered when I came to pick it up

I loved this place! The staff was helpful and kind. They had the part I needed but not the other so they ordered it from the dealer and called me as soon as it came. I was very happy with my experience 😊

Always very helpful. Will find what you need. Prices are reasonable.

Very friendly Customer Service representative. As soon as I walked into the Store, someone asked if I needed any help. I was in the Store for a short period of time and I walked out with my item very quickly. Thank you.

Best auto parts store in Georgia

Mostly have everything I need & theyre very helpful quick service

Young sales counter person was more interested in his phone than selling parts. I got home and had the wrong parts he pulled for my vehicle. OReillys got it right the 1st time.

Ordered my parts online, they were there and correct. The counter man that waited on me was very courteous.

Always great customer service whenever I shop here. Bought a starter today for my refurbished stepvan

Needed to order part from another Napa store. Required an $8 shipping charge, more than the cost of the requested part. Instead went to nearby AutoZone and ordered the exact same part for less and free shipping.

No help at all.

The staff was very friendly and helpful! They had what I needed and though not my home store due to location I would definitely visit again if on the east side of town.

Easily accessible

Poor service when I needed to do a return recently. The woman at the counter helping was no help at all. When I told her the problem I had with a part she didnt say Im so sorry you had trouble. What can we do to make it right?She obviously had no desire to help and even questioned my integrity when I told her what was wrong with the item.These people could take a lesson from Amazons customer service department.Avoid this place if you want to be treated with respect.

Very friendly Customer Service representative. As soon as I walked into the Store, someone asked if I needed any help. I was in the Store for a short period of time and I walked out with my item very quickly. Thank you.

You can do better on customer service and using the restrooms is no restrooms there what it is but they wont let you use it

Good customer service but the store is small with a very small limited selection available.

This store had just what I needed. The store was clean, items were in fresh stock, and the isles were clear.

GREAT PERFORMANCE ON PARTS

The best NAPA auto parts store is on Indian Trail just before Lawrenceville Highway and the transition to Killian Hill. The store on Memorial that I shopped at today does not exhibit the same level of service that the previously mentioned store does. They tried to correct issue, buts its pretty hard to undo a tactic like bait and switch. They told me they sold Phillips HID bulbs, but the NAPA branded ones they have are made in Korea. Should have been straight with me on the phone. I ended up with Flosser, which are either Phillips made seconds or GE made. Flosser bulbs are made in Germany at least, and look exactly like Phillips...seconds due to cosmetic or minor no functional defects, so should be fine. Bottom line, not all NAPA are the same!

Great service was in and out got what I went in there for

Everyone was very helpful and made sure I got what I needed

Have stopped in twice. Each time what I needed was in stock and each time the staff were helpful and pleasant. Store is clean.

She was quick to help, look up the part, as I was out the door with my item. Good quick service.

If they dont have what youre looking for theyll get it pretty quickly.

Convenient location, good selection, and very helpful staff. The customer service here was pretty excellent.

Ok

The lady st the front desk was extremely polite and responsive.

The personal was very informative, they was very helpful they gave me some tips on how much air to put in my tires, and showed me that it tells you on the tire the amount of air to place in the tires. Way to go NAPA!

Generally over priced.

Ive been coming to this location for a very long time and I have to say that the staff is very knowledgable and friendly....stern but friendly. Maresa was very friendly with helping me find a starter for my Honda....you are appreciated!!!!!

Had a rare belt for a scooter, no other parts store can beat NAPA on hard to find parts. Fair prices.

Always helpful, found the parts I needed

From out side it looks like bad hole but inside is nice and big store. Got a lot of stuff.

Quick and very helpful

Excellent service and exceptional parts!

Great place to buy Auto Parts very helpful and very knowledgeable staff

Professional environment

Good parts, but less flexible hours mean it isnt usually where I spend my money on auto repair.

The old man that does deliveries, Welbert or whatever his name starts with a W has a very bad attitude... He is old and needs to be fired, awful dealing with him on commercial accounts... We are running businesses and have to deal with him acting like he doesnt want to be at work... We dont want to deal with him, do not come back to our store.

Almost as good as AutoZone

Easy to work with the people

Que is the BEST Mechanic on earth

Awesome

Asked about the Marta discount read back incorrect

Got what I needed fast

Ask for Sunny when you go, he takes good care of the customers!

Very rude, ratchet and disrespectful asf employees

Great customer service!!

Curtiouse and helpful

Nice place

Very nice

Good parts

Knowledgeable sales staff

Crooks Crooks Crooks

No difference then any other auto store

I will shop there for my parts

They have parts that last

Just go here first.

Ok

Knowledgeable staff and system

Was surprised at how friendly the employees were

Knowledgeable Staff

Nice

Answered all my question

Good customer service!!!!!!

They was ok

Ok place

Awesome

Staff is slow

I am an employee

Bad customer service

My store

Good

Fast

Marsha Marsha Marsha

Genuine Service

Didnt have what I wanted as usual