I’d like to thank Carlos for restoring my faith in AT &T. He helped me prepare & submit my phone for a rebate today. Carlos was much more knowledgeable and helpful than ANY person I spoke to at AT&T (I tried about 8 different people). If you are interested in new products & want correct & clear information, you will be pleased with Carlos at the Deerfield AT&T store.

Excellent customer service. Sarah is very professional

Always fast service and a knowledgeable staff, Ryan who helped me this last time was even readily available by phone when I had a separate issue after I left the store and helped me out.

Terrible experience. I came into the store in hopes of setting up my new device that I ordered online. The representative immediately scoffed and said she couldn’t help me. After back and forth between I and the rep named Sheila she began to offer me new services for my home address. She was completely incompetent on the subject though. She had no product knowledge and even lacked the proper pricing to offer. She went back and forth to the manager however he wouldn’t leave the computer to assist her. Although interested in the new Fiber product I ended up leaving without purchasing anything. And my phone was set up by myself at home. I’d rather shop online to be honest. If I could give 0 stars I would.

This store is amazing! I originally came in angry and wanting to leave the company but with the help of the store reps it instantly changed my mind. Im here to stay thanks to this store in Deerfield. Exceptional customer service no store will top it. This is my new home store.

Terry is the best. Highly recommend seeing him at this store. Awesome service

I’m not quite sure why you haven’t been able to adjust yet to the issues that we all faced and facing this year and the last. But to have two employees in your store to help your customers, is crazy too us. A store your size has room for 2 more areas for staff while still keeping a safe distance. You might look Around at some of the businesses to see how they do it because they’re successful at it

The people who work here are incredible! Sara provided the best customer service

The employee Soon was amazing. Seriously the most patient man ever. I had my family (4) people asking questions at the same time and he answered each question and made sure we all left happy

I came to this location today to upgrade to the iPhone 12. I was very nervous because I have had my phone for 6 years and my iCloud was tied to an email address I no longer use. Carla helped me set up my phone and she did all the things I had no idea how to do! I am very happy with my new phone and I’m so happy Carla was able to make this painless for me!

Really nice team. They helped to set my business account .Friendly and lovely lady named Carla. Manager Baha is knowledgeable and very helpful.

Awesome service. Good people to work with. Will come back for all cell phone needs. Management is easy to communicate with.Five stars plus.

Terrible customer service! We came in there today just to get a quote for internet and phone services. This African-American guy was courteous at the beginning, but since another lady was explaining the plans to my wife in Spanish, he seemed impatient and was constantly asking her if my wife wanted to get the plan or not. He was was displeased at the end when he heard we were not buying anything at that moment and he kept telling his colleague if he has a business why doesnt he want the highest plan?. Apparently he forgot his manners, or he just thought we dont speak English and he just left.Dont come here, dont waste your time.

I have had the great opportunity to meet Carla. She is very patient and gave me the best of her knowledge.

Melissa has been the best representative i have encountered in any at&t store.. thanks Melissa for being patient and helpful on activating my iPhone!!

Always a pleasure coming into this location. Ashanti is amazing as well as the rest of the staff being extremely helpful and answering all of my questions. I would highly recommend this location if you are looking for great customer service and friendly staff :)

Soon was very cordial and a great help to us. We were able to solve all our issues!👍

Angelo is great thank you for helping me

Fabulous service and very professional it whose a pleasure have Ashantie. I was upset and was going to return my device but she took the time to educate me and make me understand it takes Patience when you get a new device. The best I ever had!!!! I am so lucky to have her. From start to finish A+++++++. Thank you AShantie

I just move my service with Att, their prepaid plans are better prices from other carriers, for me was very importat for my phone to work in Mexico with out romming charges. Sheila was very profesional and very helpful and made the transfer of my number smooth.

Unfortunately the staff who assisted both me and my wife was very rude and didnt treated us professionally in any part of the process. Sadly we had to deal with the situation to avoid any conflict. Be aware you wont find a friendly environment there!

Ashantie is one of the customer services managers i have every experienced in a AT&T store she was great 5 +5 stars.

Had Carla, she is the best. Thanks much.

One of the friendliest at&t stores the staff is extremely helpful.

Went into store at 2PM to upgrade service plan and upgrade phone .... left at 6:30 after they were not able to get the new phone to work. After trying to then just skip the upgraded phone I had to wait another 2 hrs to get my old phone working again.... it’s either a lack of training of staff as to what they are able to do or really poor system/network. I’ve been a loyal ATT wireless customer since 1998 ...... now I hear the upgrade/change/transfer cannot be changed /cancelled for 60 days ..... store manager and employee said sorry and I agree it was very sorry service and I after trying to remain an att customer I cannot wait to change to a carrier that values customer experience

This is the most amazing experience I ever had in this location. Carla, Ashante and Dylan. This is my home store moving forward. I am so amazed of the kindness and compassion that they have provided today. If I had my own business these are 3 representatives would be part of business I highly recommend that publicize this location so others know about this location.

Ashanti is amazing, super friendly, and knows what she is talking about. Had a great experience and phenomenal customer service :)

Ashantie was AWESOME!!!! Been a customer for over 20 years. First time Ive written a review for AT&T store.

Awesome customer service.Nice store.Neat. Clean.

Great store and staff.

I always look for customer service when ever I frequent a store and this AT&T store in particular was nothing short of exceptional. As soon as I walked in I was greeted with a warm welcome by an associate by the name of Robert F. He was very attentive, super knowledgeable and explained everything down to detail. He made it very easy for me to make my choice. He exemplified what a store manager should be like not just a sales associate. Will be coming here for future purchases if need be.

Sarah did her thing

Deandre was awesome ! Customer service on point !

I had an absolute amazing experience at the Deerfield beach location. Ashantie and Chris were a delight to work with and made everything very easy and I will always be a customer at that store. I will also recommend everyone to go to At&t. Customer for life.Thanks, Danny H

Sarah is the best

Luis has helped me with different products I bought from AT&T. This is the second time he has helped me and he is great. He is very patient, knowledgeable, and friendly. I appreciate customer service/ sales people like him.

Excellent store, Joe was extraordinary in his knowledge, his technical ability and his demeanor. A+++.

Outstanding employees, switched my account over to a new plan the other day. Had an issue with my new SIM card and the employees went through every channel they had to correct the issue, in the end they resolved it. Loving my new phone and plan.

Wow!! Unbelievable. Just had the most FRUSTRATING experience I’ve ever had with AT&T! We have 14 phones with our business account with AT&T. I tried calling the store here at the Deerfield location. The phone looped and never allowed me to talk with a human being. So we drove 10 minutes there only to learn that they did not have pop sockets. We just upgraded 2 weeks ago and got an iPhone 10 with cases, screen protector and pop sockets. The pop sockets however did not stick. So since they did not have any to replace I asked for my money back. It took about an hour to log into our account only to learn that there is only an invoice, not a receipt for some reason. I then called The store two hours away where I purchased the pop socket to prove that we purchased it. Another 1520 minutes went by. Eventually we were told that we were at a corporate store but needed to be at a authorized store so are now in the car driving another 15 minutes to our third store actually to try to resolve this issue.We will be leaving AT&T and switching to Verizon. too many issues like this!Their customer service just sucks. Joseph was amazing today but his boss, Ashanti, was a total witch. Don’t go here!!

What a great experience Dylan knows how to put customer experience back into walking into a ATT store. I had honestly given up on ATT it was frustrating. No one cares you are just a number well not just over the boarder in Deerfield.At this store you are treated like they want to keep you as a customer vs they don’t give a damn “NEXT”Thank You Dylan

The service was perfect, I had all my doubts answered, as well as I was answered very quickly.

Dylan was beyond helpful, friendly and efficient By far the best customer service I have ever received in person at any AT&T store in all the years that I’ve been a customer.

Harassed and Physically Threatened! Worse experience in a retail store in my life.I will file corporate complaints and legal resolution against the employee (Carlos Montenegro) and the store management. The employee is a arrogant and incompetent person. I suggest everyone to choose another store location. This employee sneakily tried to open a new account for me when I told him multiple times that I did not want a new account. I know he gets a better commission by doing so, but that was not my wish since the beginning. And then came up to my face with all his arrogance and said that I had a language barrier and did not understand him. I’m sure my articulation and English skills are much better than his unprofessional and low labor skill values. This employee should be immediately fired. The manager at this store location has no integrity and no management skills to deal with his employees. Harassment and physical threats are serious lawsuits nowadays by the way.

Not knowledgeable people

I used to work relatively close to this store and went here any time I needed anything. The last time I went was as a favor to my boss to get her a charger. The staff was incredibly sales driven. I did have AT&T at the time and was waiting to upgrade my phone but it seemed like the staff wasnt having it. It was so annoying. They kept asking me if I wanted to upgrade to the new iPhone and I told them Im an android girl. I just found it to be really sad that I couldnt walk in and buy my boss a charger and a case without getting chased for an upgrade. I probably wont be back here and havent been since.

Hi great time employees were very nice and knowledgeable I got out I a new iPhone and one free and sign up a two-year contract place is nice and clean lots of parking and again the people were very helpful

Horrible customer service. Talked discourteous and stopped talking and simply walked away. Didnt ask if I was finished with my questions or anything.(Marcus)

Carla did a great job switching my plan to bisiness

Customer service was amazing at Deerfield. They helped me with my problems and fixed my bill. Robert was very polite and full of information regarding my plans

Outstanding customer service I received from your sales rep Javier. He made my porting experience from boost mobile as smooth as it could be and I’m happy with my new iPhone 6s! Great guy!

Dylan and Carlos provided excellent service but was limited in the help they could provide by AT&T

I came in to buy a new iphone....Robert waited on me...he is so knowledgeable, great customer relations, good eye contact, a real asset to AT&T. I would recommend coming to see him at this store.

Nice location, easy parking. I only waited about 2 min until someone named Marcus helped me. He was very helpful and lowered my bill. Even called me the next day to make sure I knew how to use my new Android. Would recommend and will be going back soon.

Great service at this store. Staff is very helpful. I am an existing customer that needed new screen protection for my iPhones. Since I have such trouble placing properly on the mobile they were happy to assist and do for me. Robert Friedrich did not make me feel rushed as my purchase was obviously not of big value for his sales. He patiently helped me and put 2 screens on my iPhones. He also explained the new ATT TV service as he worked on my phones.I have been in this store several times and everyone has been as helpful as Robert.

The staff was very helpful and nice. The wait time was long without an appointment but the staff would walk around and check to see how things were going. Overall really good store and service.

Hit and miss. Some great employees some lazy. I had to return a phone and the guy wanted me to mail it because he does not get credit for it. Called AT&T and they wanted me to return to store.Other times it was a great experience with no wait.

LOVE LOVE LOVE !!!This store was amazing, greeted right away not much people so that was great for me,I seen employee cleaning my first time seeming this, thank you ashnte and Carla for amazing experience. Ashnte helped me decide on iPhone since I had a dinosaur phone that didn’t work, I had to leave to back up and grab my husband phone, during my visit there was an upset customer that was very very nasty to ashnte and the other employee, that lady lie in her review I seen everything and heard just because you when to a non corporate store that’s Shouldn’t give you the right to mistreat these amazing employees. Again thank you to these amazing employees.

Absolutely excellentCarla and Baha awesome patience for a very angry customer who is now COMPLETElY satisfiedCustomer approximately 20 years as well as my partner

I went to the Deerfield location because I was in the area running errands. The reps there were awesome! They helped me get into a new phone and set everything up for me! They were also very patient with me learning my phone! I will deff be back to them for any further needs!!

I love this location! They were ALL very helpful and made sure I was assisted, and walked out with a big smile on my face! Daniel is awesome! And employees are very warming.

So if I was able to put no stars I would. The manager Ashanti has the worst customer service skills you can imagine she is nasty and disrespectful. I purchased a phone and I needed to return it for another phone, they had computer problems so it was a one hour ordeal not.one apology to me or any other customer. She said sir Im letting you know this is a one shot deal and you will not be able to do this again. Like they didnt charge me a $ 45.00 penalty to do the exchange. She also said I am letting you know there will be a $ 30.00 upgrade fee for this which will appear on your bill as well. When I did an upgrade one week prior they never informed me of an upgrade fee at that time. Watch what you do with this woman because she is cold, she talks to customers as if they did something wrong, she doesnt act as if your a customer she treats you as if you need her for something.

Ok so i switched my service from Verizon to AT&T .... The guy was very nice however my husband already had switched over so i was just adding a line to his plan and i already had my phone so just needed a SIM card and my number ported. Easy right... Well it was however this shady guy ported my number in and made my # primary on the account.. Which means he switched my husbands # to the second line... And just got the bill over $300 because he switched our whole plan in middle of billing cycle instead of just adding my # as secondary line on existing plan... So to all of those looking to buy phones or wanting good service.... My advice stay away they are shady here... Not helpful .....

Hubby & I upgraded our internet & direct TV over the phone. The sales person told us about a special w cell phones. We both have Samsung so. When we received phones the sales people @ store were awesome. Hello pi ed is active, transfer

Carla was the BEST. Exceptional service. Product knowledge impressive. Ask about the NEW Direct TV.

Robert Friedrich!!! Unbelievable knowledge a true asset to att organization.

One amazing store i was greeted right away from Manager Ashane and Christopher very pleasent, when for a upgrade and he explain about the promotions they had and all the device that will benefit me, ashane came by to check on us, she was very sweet and kind love her hair so beautiful and long. I left very happy got an upgrade and at&t tv ill give it try, this store i highly recommand i will be back thank you guys!

They just dont care all they care about is commission and you can tell I would never go there again even a manager they dont care

Sarah is the goat

The best store

Very helpful and friendly staff.

Went to this store for the first time & it was a great experience. I will go back there again for all of my cellular needs. Marcus was a great help. He was quick, efficent & cared to resolve the problem I was having. Everyone in the store were very professional & eager to help. I even had the pleasure of meeting the store manager Stacy. She made sure I had the optimal expierence at her store. I will send my family & friends to this store.

Very good attention. Quick and nice.

This is my go to store, they are always helpful and ready to answer my questions. When I came here a few months ago I was very upset and the young girl took the time to listen and help me out with my issue. Now any time I need help I just drop right in.

Good location. The manager, Daniel, helped me with everything I needed quickly and efficiently. Great service.

Great service. Wait times are very much improved, no longer takes half a day to accomplish your tasks

I needed a sim card to switch to a new phone. Manager was very helpful; he waved the fee. Very grateful!

Professional, patient and helpful staff. I always leave smiling because my phones technical problems are solved.

So I walk in.... Theres people sitting at tables. Some standing around. 2 workers. Im just standing there... no one says anything. Finally after seeing one guy standing against the wall not even really doing anything for the customer in front of him, I ask is everyone in here waiting for help? A customer women says yes then the employee says yea and starts counting how many ppl are waiting. I left. Wont waste time going back to this location.

Tried to replace my note 7 here due to the recall and the agent had a really nasty attitude. I was merely asking her to elaborate on some of the points regarding the exchange/refund and she began to talk to me in a demeaning manor. This type of service is absolutely shameful and should not be tolerated by the business.Update 10.22 - walked in and tried to find the sign in sheet. The girl at the door who i guess was supposed to be signing people in was having a conversation with some other customers about emojis instead of signing people in.Had no choice but to lower my rating from 2 stars to 1. This store needs new employees badly.

Patient educated and so helpful and I informative. No rushing listened. The best store.

I came in for a sim card issue and the gentleman who assisted me was awesome. He helped me out and talked to me like Ive been his friend for years but Ive known him for all of 5 minutes. 10/10 ign.

Only Att store I will go and purchase it upgrade a phone. Love the rotation there

Very professional and super friendly and fast service, thank you to the store manager Ashant and Luis for an amazing experience with my new business account, devices and Homes services. i will definite make this my main store.

How does this location have 3 stars? They are always understaffed. I have been here many times as it is close to my business. The standards are always sub par and worse, they seemingly dont care or have become immune as you can tell the store staff are happy to help but the upper management cut costs by under-staffing and not holding enough inventory. Always always a nightmare.

A-1 Service as always!

Carla Self was very helpful and accomodating. Internet information indicated my bluetooth devices needed firmware updates to work with new ATT phone. She corrected the problem and is smarter than the internet! Plus she has tremendous character and patience. Great experience with her and her manager! -B.W., Pompano Beach

The staff was wonderful at this location, the staff helped me set everything up and made sure I had everything I needed. I will definitely be back.

Shelia was great very knowledgeable patient and polite 👍🏼👍🏼👍🏼

Sales consultant Carla Self is awesome. Very knowledgeable and broke down options on plans to save $. Im really impressed with her and when my AT&T contract expires, I w go to her to set up a new planThnx Carla

Very helpful sorry no cable connect in my pompano area

Pretty good took about 10 minutes to activate phone.

Ive done business with several AT&T stores in this city and Boca Raton. This store is absolutely one of the worst out of the bunch. I would recommend this store be shut down. Its clear the employees and manager have zero patience with upset customers. They have very little knowledge about the phones they sell and corporate level policies. Bottom line: THEY DONT CARE! WARNING: DO NOT SHOP THERE!!

The sales reps answer the phone then immediately hang up. After getting through on the 3rd call they tell me they have the phone available in multiple colors then put me on Hold and then come back after a few minutes to tell me they dont have any at all. Completely unprofessional, what a joke!

This is the most helpful, courteous AT&T store I have ever been in

Waited for an hour and a half. End up getting frustrated with their service. They said they dont want to help if you act this way... well after waiting and not getting help by incompetent staff. Should just get another job. Dont go to AT&T Bad bad company... so i just switched last month.. goodbye Att...you lost 15 group of families plus their members.. no phones, no home in nternet directv and their businesses phones, internet!RIPPLED EFFECT

First time at this location sales rep was knowledgeable. Will be returning.

They have no clue and cant answer questions about thier own products..then call boca store..they didnt even answer..had to call the north boca store to get help..this is why i wont use att

Tried calling. Phone rang and rang and rang. No answer. So I went in. Employees sitting around doing nothing. No customers in there at all. Not one but me. I asked them why they didn’t answer and the response was oh sorry our phone was on silent. Wrong answer.Then I tried to turn in AT&T equipment. They don’t except equipment returns. Asked me to return at UPS store, but they’re closed on Sunday. Not a customer friendly solution. So why doesn’t an AT&T store accept equipment returns? Doesn’t make any sense.Bad decisions by AT&T.Leaving AT&T ASAP.

Hit or miss service - been to this location several times, with mixed experiences. Convenient location on US 1.

Great Customer Service. They also have apple accessories.