Tried to exchange a pair of shoes for a different size and they claimed we should pay $10 extra. The original purchase had a $10 coupon applied, but they refused to apply the same when exchanging it. All 4 employees argued that it was the store policy to handle it that way. I shouldnt have to pay extra for exchanging a pair of shoes that cost the same, but are just a different size.

Staff was amazing! A gentleman helped me pick out a hoodie for my brother. Will always go back!!

I went in just to look because I didnt think I would be able to afford some shoes that I needed pre surgery...I found the perfect shoes that will also work post op. The salesperson was great and everyones attitude was very positive and uplifting. I even went and looked at other places and came back to Journeys...1st time shopping with them, definitely wont be my last!

It was great. The people there are amazing and super sweet and knowledgeable. They had answers to all my questions and they were super friendly and professional and fun. I cant wait to go back.

Every time I walked around the mall this morning. No employee was in the front where I could see. I walked in the last time I walked the mall, and there was still no one. I even hollard and asked for help, hoping someone would hear me and come back to the front, and no one responded and no one still was seen. I understand if someone is busy in the stockroom, but if check out periodically to see if there are any customers out there.

Excellent service with online order from store.

Love the socks and shoes service with a smile so professional.

Got my vans on but they look like sneakers

Great fun plenty to enjoy

1st times ok

Very good people

This place was amazing! Helped me out and were super friendly. Met a worker named greg and he helped me pick out some shoes/a new backpack and was great. Would recommend over dallas or frisco stores

Staff inattentive one,staff member sitting on the floor behind the register area on her phone. Music playing in the,store not filtered for clean version

Worst customer service ever! In the store for 5+ minutes and not one employee asked if I needed any help or anything

The service was terrible and the people who worked there were EXTREMLY rude, expesially the girl with dark hair covered in tattoos... Didnt get a name.