They work fast and the sales crew is responsive

The service attendant was cordial and was patient in attending to my questions besides knowing I had come in for a yearly inspection purpose...additional services were presented that were unknown to me.

I called in regards to replacing an under warranty battery that was purchased at Basil. I spoke with a service member and the guy was rude as well as didnt listen to what I was saying. Ill never go there again.

Very Good . Nice customer service an the job was done just as fast as they said

Free oil change was great and a comp free car wash.

Safe & clean business. Explained services and wait was not long.Received a car wash coupon to use at my convenience.

Its always a long process but Ricardo and Colton were good to us!

Quick oil change.

Had a flat. They were able to repair it quickly

I have Drone Mobile on a vehicle and I see when the engines on, doors are open, Alarm is armed and vehicle voltage on the battery. Everything they said contradicted what I saw. Especially after two conversations on the second day of the second time in 2 weeks they had the truck. They told me they dont know whats wrong with it multiple times. magically an hour later on my 3rd call of the fourth day its all set, when the vehicle was armed the night before and never touched again. Keep in mind this was the second week I had to bring it back to them. They had it for 2 days the week before. Im not a mechanic but I have the engine code reader from Harbor Freight. The $12 device told me what was wrong with the vehicle. It took them 2 weeks, two separate trips for them to figure it out. And what my Harbor Freight vehicle reader told me was exactly what was wrong with the vehicle. NOTHING MAKES ME MORE UPSET THEN BEING LIED TOO.

Tried to sell me a $160 rear differential oil change on my 34k miles front wheel drive 2018 equinox i said yes to see what they would do and the guy did come back and say it is not serviceable

Excellent deal in under 30 minutes! Highly recommend Andy!

The wait was so long and the cost is way too much and having to pay for tire rotation is wrong. That should be part of the inspection or service.

The experience I had today was very inconsiderate and unprofessional. I arrived to see a used jeep liberty at 5pm after making my appointment at 1130 am with custiner service rep Alisha, only to be greeted by Sales man Cory with an awkward smirk on his face only to say yeah we just sold that jeep a few hours ago. Didnt someone call you? I told him I received no call at all which was odd because Alisha had been in communication with me so frequently the past week or so. I was really upset that I rushed there from work with my children. Took 45mins to get there in the traffic from the westside of buffalo just to be brushed off. No one bothered to call me in Hopes to stick me with some quick sale to boost their sales goals for the month. I guess everything is just numbers and sales to the Basil company. Very disappointing and frustrating experience to say the least. But the worst part was getting an email at 8:38 pm from the same customer service representative Alisha asking me how did I like the jeep, with photos of the jeep and if there was anything she could do for me. Like seriously? There is zero communication and consideration skills at this establishment.

I paid 78 dollars for a oil change is that right? This is not a place for women. The crook tried to up sell everything he could. I wont be back!

No drinks or snacks as you wait

Good service

Great service, and fast