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Family Dollar
3915 SW 9th St, Des Moines, IA 50313, United States
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Family Dollar
Comments
Pa
Review №1

Great b u y s. Good staff. Junkie shelves.

Di
Review №2

Clean store with helpful staff.Sometimes it takes some maneuvering to get through the iles. Quite a bit of frozen and refrigerated items that are good.

Jo
Review №3

Nice friendly staff and tons of amazing products and a very affordable price.

Za
Review №4

Dirty store. Aisles messy and packed with boxes. Disheveled and disorganized. Cant say Ill ever be stopping in again. Cant believe this company lets their stores operate in this fashion.

Ha
Review №5

Always stuff in the aisles and not on the shelves. I know its all Family Dollar stores but they need a public bathroom!

Ro
Review №6

I used to work here so I know what all goes into a day at Family Dollar. Im giving it 4 stars because it is so much better than it was after it opened.

Al
Review №7

Great staff great prices whats not to love

Tu
Review №8

People was in the store shopping at 9:27 when I pulled up, I tried the door and the lady that looked like a tweaker had the door locked saying there closed when the door says they close at 10 and the day before i was in there at 9:55

gr
Review №9

Horrible customer service.. Cashier was very rude!! He needs to have more patience when working around people..

Ky
Review №10

Very nice staff and we also found what we were shopping for

Le
Review №11

Great prices. Usually find stuff Im not looking for. They have toilet paper!

MA
Review №12

The sales associate was very helpful, friendly, and accommodating to my needs and questions that I had in regards to certain sale items.

Je
Review №13

Dont buy electronics there cant return them only for same exact item b.s. what if. Not compatible for what you need why do I want another one smh!!

An
Review №14

Good deals but isles always cluddered

C
Review №15

Check out was good. Didnt wait but a few minutes. First time in a long time. Thats before COVID-19. But aisles have too much in the way of customers behind the stocking of the shelves. Other than that.. its ok.

Ki
Review №16

I have never been treated so badly in my life. They posted in store prices and refused to honor them. The corporate site refuses to accept complaints. Employees ( management ) can treat people any way they like and corporate doesnt give a damn. Enter at your own risk. Prices arent everything. Quality sucks. They dont take returns. Check your receipts, it costs more than you think. Management does whatever they want. Not like the other stores. I tried to remove all stars, but it wont let me.

Cr
Review №17

Cashier was very rude and when trying to ask other worker where something was he was to busy listening to music on headphones to even hear me. Had to literally get in his face to have him take them out. Worst store I been in

My
Review №18

If you could push a cart thru the store I would give 5 stars. Please hire some night time stockers!

Mi
Review №19

People there are helpful. The store is kind of compact. They could use a bigger store for as much as they have in it. But you can find pretty much anything there that you may need, with good prices

Ma
Review №20

Its kind of a toss up when you go to this place, I have been there and seen amazing customer service and friendly employers, but at the same time I have been there standing outside waiting for someone to finish shopping and the lady inside at the register stop what she is doing to tell me why dog has to be on a leash. Ummmm...... excuse me but if Im outside the store its none of your business what Im doing outside. And I didnt realize that was under there job description. You would think most people would just call animal control. In any case for the most part this store is awesome.

A
Review №21

The place has really changed. I left the store when it was running great. Not anymore now its dirty, The staff is incompetent, its hard to move around some isles because of the boxes and the products on the ground. Many shelves are empty as well.

Mi
Review №22

This store is fairly new and to see it in this condition was disgusting. It was dirty, disorganized, things in all the isles. I know I will never shop there again. Whoever the management is, is clearly not taking care of that store. At least the kid behind the counter was apologetic. Very bad experience. No stars at all!

ea
Review №23

Im trying to find someone to file a complaint, right now. Ive never seen that store so disheveled, it has always been one of the better ones. Ive also never been treated so aggressively, angrily and Im floored how someone can be in a management position and have customer service behavior like Antoine Taylor did today. I understand everyone has bad days or moments,but I get the feeling this was his normal way to behave and treat people. The store is terrible now. Its condition is so bad and yet its so new. Just disgusting.

Ji
Review №24

Good store, but they cant keep no help & that poor old lady is always in there stocking shelves & trying to run the show on her own. THEY ARE HIRING IF ANYONE IS LOOKING FOR WORK. Cant walk thru the isles due to items always being scattered all over.

AN
Review №25

I shop at this store all the time,and I always am completely happy with my purchases.

L
Review №26

It was very unorganized, there seemed to be no rhyme nor reason to where anything was. Kinda understaffed, too. Having said that, if you can discern a bargain from the not-so-much, then you can save money shopping here.

De
Review №27

I really like the convenience of the Family Dollar stores, as well as, there prices (on most items)

Am
Review №28

Store was a mess. There was clutter everywhere and boxes just stacked up and random parts of the store very hard to get around. But the clerk was very nice and friendly and apologize for all the mess you said that is something they are trying to get under wraps and taking care of due to changing of management.

Bo
Review №29

I found what i needed. Pricing good. The enployees was kind.

Ki
Review №30

The entire store reeked of weed, the cashiers were slow and rude.

Su
Review №31

Just spent over 350 buks had the wrong size curtains I had a receipt to return the wrong sized items showed I had paid hard cash. They wouldnt return the items I bought less than 24 hours earlier. They were old hens working at this particular location.. I hate this family dollar and recommend go some where that pays the employee to provide customer service . not the customer provide the worker a therapy session

Ka
Review №32

Hard to find some stuff, kind of scattered all over instead of in one place. Cashier was awesome and helped me find a charger that fit my new phone.

Am
Review №33

Great prices and great products however need more staff, who actually like their job.

Kr
Review №34

Store literally always has boxes all over the place and employees who have zero sense of urgency. Their card readers require you to put your pin number in regardless of what method you pay with. Garbage ass place.

Ja
Review №35

Always has great deals and has things i need.

Li
Review №36

Its always has boxes all over the place its hard to shop

Ra
Review №37

Its decent just a bit of a tight fit in the aisles at this location.

Pa
Review №38

I was able to find stuff and get out in a reasonable time

Mi
Review №39

I always feel bad, for this place they need more staff. But the people that work there are nice.

or
Review №40

They have no hair perms and yes messy store

Ma
Review №41

Has alot of good deals on a variety of things

Cr
Review №42

Very inexpensive,they have everything I need, easy to find

Pa
Review №43

Store is a hot mess and all the employees are up at the registers chilling and talking about life... WOW!

Ma
Review №44

Yuck. Store needs organization very bad! Its dirty and chaos.

Ja
Review №45

They do not let customers use the restrooms.

ru
Review №46

Really enjoy shopping there especially for snacks

Je
Review №47

Hire more people to put the boxes away. Or keep the boxes in the back. Store appearance is bad.

Je
Review №48

Have a huge selection and decent deals

Ch
Review №49

You can find good bargain there

Jo
Review №50

This store was a mess but all I hear is compliants ! If any of those people who are not happy with this store.I challenge you to come and do better.

Bu
Review №51

The new employees have turned the store around and cleaned it up...the young lady cashier is always very pleasant and friendly when I come in.

Ti
Review №52

Got what I needed but there a little bit of a walk tough too get there.but I needed the exercise lol.

Ch
Review №53

Its great when the shelves are stocked

Ch
Review №54

Staff can be rude. There is alwats a line and expect to be waiting 10 minutes min to get checked out.

Je
Review №55

Close to home. Needs more employees.

Su
Review №56

Horrible customer service, the manager is worse than the employees.

bo
Review №57

This place is always closed early. Their shelves are never stocked.

Zs
Review №58

Very small no public restroom and very junky

st
Review №59

Love the store but Don t like the employees they r lazy and there merchandise everywhere I cant get through with a cart

kh
Review №60

Great place to buy things

Br
Review №61

Store needs more organization and staff.

An
Review №62

Horribly kept store. Rude staff.

Ri
Review №63

The store is a little messy. The casher needs to be smile more and friendly.

Br
Review №64

Store is a constant mess, boxes sitting in the aisles that you cant get to merchandise. Ask for help and the employees are to busy talking on personal cell phones to help you.

Me
Review №65

The customer service is good but the place is a hot mess

Je
Review №66

What a disaster. No one cares about this store at all.

St
Review №67

Just like the Army Post Family Dollar.... always stocking and out of product... same your time go somewhere else...

Ta
Review №68

Always busy, but you can get pretty much every thing you need.

CJ
Review №69

Disorganized and messy, severely understaffed. Wont be going there again.

Ma
Review №70

Six people in line, almost 20 minutes waiting and only one not so nice cashier.

Ma
Review №71

Great place to shop

Pa
Review №72

Very cluttered as they had a lot of boxes in the store, so it was hard to get around.

So
Review №73

This location is a mess and no one was helpful or moving around at all.

St
Review №74

Not friendly cashier, store dirty

Be
Review №75

Love iz

Jo
Review №76

Going down hill fast

Ju
Review №77

Great sales...

to
Review №78

Very messy, no tact from employee and no selection

br
Review №79

I shopped there all the time

Wa
Review №80

Cheap. You get what you pay for

Mi
Review №81

This store needs help.

Ma
Review №82

Love this store

EL
Review №83

Dirty, disorganized and the staff was overwhelmed.

J
Review №84

Good prices

Sh
Review №85

Can be more nicer

Te
Review №86

Always dirty & messy.

Br
Review №87

Ok

An
Review №88

Great value

Ta
Review №89

Fair prices

Ri
Review №90

They are decent

Mi
Review №91

Great service

Ro
Review №92

Too much product in aisles

Ja
Review №93

Cheap candy and food

KT
Review №94

Open on Christmas!

An
Review №95

Good

Pa
Review №96

Dirty and messy!!!

Jo
Review №97

Like Dollar tree

Je
Review №98

Junk

Na
Review №99

Typical

Am
Review №100

Cheap

Information
18 Photos
100 Comments
3.4 Rating
  • Address:3915 SW 9th St, Des Moines, IA 50313, United States
  • Site:https://familydollar.com/locations/ia/des-moines/30481/
  • Phone:+1 515-706-6089
Categories
  • Clothing store
  • Dollar store
  • Discount store
  • Discount supermarket
  • School supply store
  • Tobacco shop
  • Toy store
Working hours
  • Monday:8AM–10PM
  • Tuesday:8AM–10PM
  • Wednesday:8AM–10PM
  • Thursday:8AM–10PM
  • Friday:8AM–10PM
  • Saturday:8AM–9PM
  • Sunday:8AM–10PM
Service options
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
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