Dropped truck off last Monday afternoon took until Friday to get them to run a diagnostic report on it and that was only after I made the statement that I may have to pick the truck up and go somewhere else... Yesterday Monday morning I was told I was next in line for next open mechanic. Today is Tuesday and after being told that the mechanic would be pulling it in the shop in a few minutes 2 1/2 hours later it just get pulled In... I was hoping to be able to make this my go to shop for everything when home for off time but right now Im not sure.. Go by the shop they tell me that they had to reorder new bolts for the fender because they stripped the ones on the fenders . Decided that they could take the new fenders off and put my old ones back on Im done with Truckworxs.Today is Monday 10/18/21 been in shop 2 full weeks today, was told it Would be ready Friday evening or by noon Saturday at the latest, told again Saturday at 11 am that they would be ready before they close the shop at 3 pm Saturday? It is now Monday morning the 18th 11:30 and Truck is still not ready they have now cost me another load. I wish I hadnt purchased the fenders that they cant seem to get put on.

Pulled checked in at service and Tammy was friendly and knowledgeable pulled codes and got my truck in for repair. Very helpful and knowledgeable people and techs. Explanation of the problem and what was needed for repair. Great place run by great people

Real help full,the part i need they didnt care but they found who carried and M had it dealer to there facility.

This dealership was nothing short of amazing. Although it took a while to get parts (due to the crazy storms and such) they made you feel welcome, recommended places to stay, and even offered to shuttle you to the hotel. They had great laundry facilities as well as an awesome drivers lounge. While nobody hopes to break down, I sure do hope that next time it’s in the same area.

These folks are amazing. Lost a/c belt and tensioner and these folks got one made up and went to two different places to get me the right size belt they went way above and beyond. I even tipped the service manager and the mechanic that worked on it when do you ever hear of somebody tipping your mechanic.

Great place to get your fleet repaired great technicians they get the job done everytime

Great group of people who always do the best possible job of getting the problem resolved and the unit back on the road

Great service great friendly people

Great place staff were super helpful and nice

Dont know much a friend semi broke down They had it fixed in several days.

I have to hand it to the crew here. They have been nothing but amazing to work with. From Tammy and Kim who takes care of the customers needs to Dave telling the customer in detail on what the truck needs to get back on the road. Thank you guys and gals!!!!!

Awesome place for Service, very neat and clean, staff made you feel welcomed.

Nobody is working when I showed up here the facility was closed So nobody is here to tell me anything or two Advise me or they couldnt even tell me where the truck is I had to walk around the entire facility until I finally found it

This is the best kenworth in the country....

After almost $4400 and a week and half for a radiator, metal coolant pipes, wheel seal, and NoX sensor, now I have loose hose clamps which cost me another $100 this week. If they work on your truck be prepared to take it somewhere else and have their work checked. Better yet, just take it somewhere else...

Seems to be good folks.

Our truck was in the area, broke down and these folks too extra good care of us. Knights towing done the touring work extremely reasonable and Tammy took care of us at the dealership. Great experience. Thanks again.

Friendly staff. Quick service. I had a minor electrical problem. Got fixed less than an hour. My mechanic Dave did outstanding job. BTW prices are reasonable.

Good place to go for that part you cant find anywhere else,but costly

Very helpfulAlex in service was friendly and organized. Shaun in shop was helpfull also gave me great advice for things to look out for. Also the shop paid attention smaller issues that saved me time and instead of taking advantage and over charging me. good work and good price for my experience!

The staff is great there. They make you feel right at home. But they stay backed up tho, so you will have a wait period

Incredible parts and service department!!! Have been to 5 other states and their Kenworth dealerships and have never seen customer (driver) service that excels on this level!! They provide a drivers lounge that has a bedroom, washer/dryer, shower, and shuttle service to any location you need! Thank You Alex and Your staff for a very professional yet warm hospitality all in one!!!

As promised was seen before lunch after figuring it out they was really fast on getting me out of there and not only that but they was really professional on the job they done no complaints here at all excellent people excellent service surprised with how busy they stay

Sure wish I had gone the extra miles and went here instead of Mobile, Alabama Kenworth/Truckworx. Im being told a 9-10 day wait on some fault codes that have to do with sensors. No major parts or repairs are needed. But now its there and theres nothing I can do about it.

Great job. Very nice an knowledgeableOn the trucks. To Care of me. Even washed it so I can roll in style. Thanks truckworx. An a special Thank to Dave in service

Awesome Team service was prompt and rate was perfect Thanks team Truckworx

Always fast friendly and professional service. There are other Kenworth dealerships and very few have these qualities. As a driver I highly recommend Kenworth of Dothan Alabama.

Visiting old co-worker great people

Very professional and courteous experience. Highly recommended.

They are really good people that are extremely dedicated to helping you with whatever problem you have.Fast, and Friendly.

Great folks and excellent job!! friendly staff!!thanks,Tammy!!!

Service department wont answer phone calls, does shotty work to include shorting us 3 gal of oil when they did a PM, ordering the wrong part three times causing a two week downtime, doing a visual inspection for a leaking seal (can clearly be seen) and an audible air leak test on non audible air leak that occurs when vehicle is in motion. Then they want to charge us 106.00 for the privilege of telling us yes you have a leaking seal and we cant find an audible air leak....then (I have a CDL and drive 320 days a year so I kinda know what an air compressor sounds like...duh its part of daily inspections) he lets the compressor fill up and when it shuts off he says now thats what it sounds like when it goes off. Wow...seriously just have no words.

Easy to deal with and they almost always have everything I need in stock

Great Place. Nice people. Cut grass here.

Need to work on customer relations

Returned an item. Excellent customer service.

In and out at reasonable time no complaints.

To the guys in the service department and the mechanics.....a huge thank you. Made my day, I changed out the part and saved some bacon. You guys are one of the few left out there that will help people. You get my business when Ill down that way and the truck needs service.

Good people to deal with.

Nice Place, Friendly People!

Very good service in all areas.all areas

Excellent service and support

After four days of truck in shop, things requested were not repaired. Poor job.

I would not come here at all,, wait forever even with a appointment, rude and with a rock star attitude

Nice people very helpful

Awesome place to be and work.

Ok shop, but wait time is extremely long

Fast service an very nice

Fixed our DEF system after taking truck to another Kenworth dealer.

Terrible service

Excellent ataff

Nice place to visit

Great service

Very Friendly!

Curtious

Nice place

Wait time was unreal for service

Slow very slow