I am very pleased with the quality of service at this shop. They are very courteous whenever I come into the store and their turnaround time and quality of work is excellent. For example, I brought in my new road bike that was having issues with the hydraulic disc brakes, and they were able to evaluate it and determine that it was eligible for a warranty replacement. I had purchased the bike at a different store but these guys were still happy to help me out. There was a labor fee but it was very reasonable and well worth it, given that I had read they do excellent work. When the replacement parts came in, they fixed my bike right away and its currently functioning perfectly. Now I get to enjoy my new road bike and its thanks to this shop for taking the time to thoroughly diagnose the issue and provide quality repair work. I also want to mention that this shop has worked on my backup road bike. The bike was making some noise in the bottom bracket area, and the shop determined that it was due to some roughness in the drive-side bearing. They replaced the bottom bracket and now the bike is quiet again. The turnaround time was very prompt, too. I now have two bikes that are dialed in and am very confident that this shop will help me ensure that each bike stays that way. I highly recommend this place for anyone looking for efficient, quality bicycle repair and maintenance service.

Taylor, Matt, and Eddie were fantastic.It was a wonderful experience picking up my new Trek Domane bike and seeing them configure it live in the workshop area. Great experience and great crew. Thank you!

Rep there was very friendly and never once pressured us into buying the bike of interest, answering all the questions junior had. He is also very knowledgeable and explained to us what it takes to maintain. Having an in-house service shop makes it very convenient for maintenance. All in all it was an excellent buying experience.

Dublin Trek bikes has great service and awesome bikes. When my daughter was needing a new bike, they helped fit and pick out an appropriate bike for her. We had a lot of questions with the bike models and accessories. They answered all of them and put options and pricing together for us to decide.

Great customer service from Taylor from the beginning to end. He was very knowledgeable on what to ask. Through his recommendations, we were able to purchase a bike that our daughter is so ecstatic over. He answered all of our questions which made us feel confident about our decision. Our daughter absolutely loves her bike!

Good experience at Trek. Highly recommended.Mike and team know what they are doing.

I guess its the times, they didnt have what I was looking for but the salesperson was more than helpful in giving us options and checking on when the stocks may be available. Nice and clean location.

Great experience came in looking for new 20” tires for my sons bike. They were very quick and helpful. Price in store was even better then some online retailers.

Very informative repair shop. Kind staff and not taking advantage of less price sensitive customer base who purchases their products. Any additional work I get or future products in their lineup will be direct from them!

The very friendly staff at Dublin Trek. They were amazing. The time they spent with us and going the extra mile to finish up my bike rack build was really above and beyond. I will go back for all my future bike needs just because I know this shop cares about their customers! Thank you to the team at Dublin trek!

I was in dire need of some shock fluid, they would not sell it to me as they stated it was only for their service department use??? I pleaded with them to just sell me a few ounces that I needed to complete my fork service to be able to ride and was told flat out no! Really poor service, I will not spend a dime in your shop!

This place has some awesome customer service,I took my bike in to put some accessories on it,They did a nice job putting them on, and when I got home and rode it i decided to make some changesI took it back and they said no problem and madethe changes right away at no charge, what companytreats you like that anymore..It is a great place totake your bike or buy a bike. Thank you trek 👍

Great customer service! The people that work here know bikes and they do great repair work as well.

Very knowledgeable and friendly staff. Took two different bikes by this store for a free assessment prior to buying them (used). They went above and beyond in making sure the bike was fundamentally sound and in altogether good shape.

The staff are very helpful, knowledgeable, and thorough with their work task.

You did quality work promptly and at a fair price. Also, all the workers in the store were friendly, informative and helpful

They are very helpful, knowledgeable, and friendly. They go out of their way to make sure you get the right bicycle and will call around to find one if they don’t have the one you want. Great people!

Was Livermore cyclery before. Now under new ownership. its a very high end bike shop now with high falutin fancy Trek bikes. that being said service was excellent . Matt the service guy was great. Not judgy about fixing up my 30 year old Bridgestone at all. Get that guy a new computer though!

By far, the best bike store I’ve ever been to. Amazing service, helpful workers, and overall great environment. I needed help finding a bike that was out of stock across all Trek stores and one of the employers, David, was able to track one down and called me the minute they got it shipped to them. I had my bike a few short days after my initial inquiry. Great store, great people.

Great customer service, knowledgeable staff.

Always great experience walking into a bike shop rather than looking online. Trek had the bike I wanted to see in one color. I decided on another color, but was still curious to see it in person.The staff was excellent, cautious (covid days) and respectful.I cant wait to get my gravel bike!

Technician was awesome! Took the time to diagnose a mystery and had me back out and riding same day!

This was our first time at the shop. The entire experience was great. Friendly and knowledgeable staff. This is our new home bike shop!

Great place. Staff was friendly, helpful, and answered ally my questions. They end up having the bike Ive been looking for. Due to Covid most places I went said that they wont receive the same model and color until next year.

Good selection of products. Everything from my wife will kill me if I buy it to I can come home without fear. The staff was friendly, knowledgeable, and got me squared away. I purchase two bikes, one for me and one for my wife. The only slight issues, and its very slight, is that I was supposed to get a call back to let me know if my bikes would be ready before Tuesday as I purchased them on Saturday. Ill assume the sales dude had a brain fart and forgot. Im not loosing any sleep over it.

Best experience I’ve had at a bike shop during this pandemic. Extremely helpful and took their time explaining the different bikes. We ended up buying 2 bikes.

KnowledgeableGreat serviceFriendlyI’ve bought two bikes from them and had some service on an old Trek bike.Very professional. I’m always satisfied. Great bike shop.

This shop has great Customer Service

Nice and friendly staff. Repair shop didn’t try to sell me anything I didn’t need. Very reasonable price. Bike works great now. Very happy. Highly recommended.

Friendly staff provided all services at a reasonable price.

I have to agree with Hope below... best best bike store ever, and I’ve lived in NY, Chicago, South Korea, and Philly! I don’t know why I’m only posting a review now...I met David this spring when I started looking for a TREK after having ridden only specialized for many years. He was super helpful when I started calling around, so I decided to visit. I had called and visited Local shops in Pleasanton, Dublin, and Livermore... even San Ramon and Danville. Nothing....Everything was sold out, difficult to locate any bike that I wanted during COVID, but he answered my questions and as soon as my size came in, he called, remembered my name and my size/needs, and also for my daughters... he gives me a one hour time window to show up and purchase... he has this “little black book” that he writes notes in and really goes back and follows up. Haha. We’ve purchased two Marlin 5s here, multiple accessories and have had only the best experience here. The store is smaller than the Livermore shop, but parking is better and the location feels safe and bright.

The staff were really nice

What you would expect from Trek plus more!

Miguel was awesome with helping me with suggestions and tips on getting the most out of my tubeless tire set up and pump I purchased with them. Always great experiences whenever i come here for tune ups or purchases.

Staff was friendly and knowledgeable. They took the time to search local stock to find a solution that would work for me.

Super friendly service! Went in to just get a tire fixed - in and out in 15 mins!

Great selection of accessories and exactly what I needed.

Everyone at Livermore Cyclery is excellent at what they do. Repairs have always been well thought out, fairly priced, and quick. My new bike was a perfect match! Sporting Goods stores are for your kids soccer cleats and tennis rackets, not bikes! Buy from the professionals at Livermore Cyclery!

Didnt find a bike I liked but Mike J was very helpful, knowledgeable and patient in answering all my questions. Now just waiting for the bike I want to be in stock.

Bike needed derailleur adjustment before a long training ride. Chuck quickly assessed that the hanger was bent and that my cable and chain were very worn (which I already knew). In no time I was all fixed up and my bike runs great! This shop works on all levels of bikes including electric bikes.

What an incredible store, could not believe the selection and great service (Thanks Cole) in and out back on the bike

Very knowledgeable staff, very patient with answering all my questions as I am new to the bicycle world, gave me great tips and addressed all of my bike problems. Very satisfied!Thanks,D

Excellent bike shop, if not the best in the area! Great customer service and expertise in the biking world. Highly recommended! Your one stop shop for bike needs

David held a bike for me until I got off work, even when someone else tried to buy it. Thanks! The wife loves her new Townie 7D!

Large bike shop with a good selection of bikes. Very nice layout. People are nice. I just stopped by to get a bike lock and the guy who helped me was helpful.

Im from out of town and was just wanting to gather info on the different bikes available because Im a complete novice. They were very informative and helpful even though I was not a potential buyer.

This is the friendliest and most helpful bike place in the area. Weve visited multiple times and have brought bikes in for service twice. The second time they were able to repair my bike and give it a tune up the same day I brought it in.They have a good selection, and the prices seem reasonable.

New to cycling and walked in with my preschooler. We were completely ignored by the guy at the counter who appeared like he was having a conversation with an a buddy. Another guy was helping a customer. Walked around for a few minutes and wasnt sure where to look. No acknowledgement from either staff or ask if I needed any help. Walked out of the store, and the guy at the front counter still completely ignored me. Worst customer experience. I was interested in purchasing a bike to go biking with kids but will taking my business elsewhere.

Best LBS in the area. Chris W. & Chuck R. have helped me with my bikes many times and they always go above and beyond expectations. Jeff does great fittings, too!

This is my go to cycle shop. Professional service starts the second you walk thru the door. Great mechanics and top notch customer service. Customer satisfaction is their top priority and it shows in their overall service.

Ive bought quite a few bike at Livermore Cyclery over the years for myself, family and friends. Great customer service, knowledgeable and good deal! Service department is well above average and can be counted on!

Outstanding customer service an excellent technicians!!!

Excellent service experience and sales staff are always helpful. I’ll surely recommend people to stop by Livermore cyclery for their bicycle needs.

Great job getting my bike back to spec under warranty. Thanks guys.

Amazing staff. They have a good selection of bikes and accessories. Any bike that you purchase from them includes a service plan. Their service department is great and very helpful.

Just wanted two department store bikes tuned up and made sure there safe before Santa gave them to my kids for xmas. They wanted 75 bucks for each bike, when they were already built. I could understand 75 for the both, but each for what i know is about an hour of work. They were courteous and friendly, but obviously didnt want to build a relationship with a local consumer. The wife and i will now need bikes...

Guys sold me the wrong size bike I am 506 and they sold me a Small size my knees hurt when I pedal, I called them right before hitting the 30 days and associate told me manager was not in store I finally got a hold of him today and said there was nothing to do, he never let me tried a medium size just straight sold me a small size, now Im stuck with a small size bike it seems like all they care about is money and not safety.

Took my daughters bike there to get the wheel fixed. Chuck was awesome. Full of knowledge and on top charged a fair price for the repair. will be back...

People are very knowledgeable and friendly. Love to work with Brad, Chuck and Wes just to mention a few.

Amazing service. Bought my first road bike after not riding a bike since middle school. Im completely in the dark as far as road biking knowledge. The staff answered all my questions the multiple times I visited. I will definately be buying all my bikes from here.

Great store and the best and most knowledgeable team in the Bay Area.

Stopped by for the service. They fixed my drailer problem quickly and very well. Nice shop to recommend to anyone.

Fair prices, great service, knowledgeable and experienced staff!

Walked in on a Saturday at 3:00PM with damaged cables.Chris Whiteman immediately took the bike in and within 2 hours I had a completely restored and re-tuned bike.I am long time shopper here but not a frequent service customer.Didnt matter to Chris or Livermore Cyclery. I was treated like I had a $10,000 bike in for service.Thanks Chris. Outstanding Service!

Always helpful and have never not been taken care of just walking in.

Great local shop. Knowledgeable staff and great service

This is a great LBS. They take care of you and know their stuff.

Super stoked with this store. Been peddling for years, and this place makes buying equipment easy, they are super helpful, prices are very reasonable. They have a second place in livermore and one other.

Awesome Staff, Awesome Service 🙌

My derailleur has been very finicky lately and despite trips to the LBS not getting any better. Today as I was riding sweep on a group ride, my chain dropped and wedged so deeply in my cassette I couldnt budge it out. I was SO LUCKY because it happened right in front of the Livermore Cyclery. They guys in the shop worked on my bike immediately and had me back out and riding 20minutes. They were very kind, offered degreaser for my hands and adjusted my derrailleur so perfectly that bike is now humming like it was when it was first new.THEY WERE AWESOME and I am so grateful for their service today!(My fellow female riders enjoyed shopping in the clothing section while waiting).

Hands down best bike shop in the Bay Area!

Was good til Trek bought it out

Outstanding staff and support!

I ride Specialized!I am a road cyclist that may ride over 1200 miles per month. Been to this shop twice. Both times the kid at the counter behaved as though it was a bother serving me.Upgrading another Specialized frameset this Winter, be sure i wont be shopping here.

Excellent service, products, and staff!

Great service!!!