My car drives like a dream now and I am happy that it has been serviced. I know I had knowledgeable BMW service technicians which I like. My service person, Annie, was very kind and explained everything. She was great! My only disappointment was that my car was not washed or vacuumed as it usually is after service appointments. I was told it was washed, but it wasn’t. I was looking forward to a clean car, as it is hard for me to wash it myself. Thank you.

Bmw of Gwinnett place not only fixed the brake pads but also did a thought check of my vehicle. It was all done within 2 hours. Service executive was fantastic to deal with, very courteous and good service overall .

This was a fairly good experience. They did get to me and to the service in a reasonable timeframe. It was completed in a reasonable timeframe as well. The service was done well and the free car wash afterwords was appreciated. I do have to say that the price was high for this kind of service. And they did want me to also do the spark plugs which I felt was excessive, unnecessary, and very expensive. I did declined that. So it was a good experience in general but the price was high.

Rudy and team went way above and beyond. They helped to resolve two other issues for me besides my scheduled maintenance. I am thrilled beyond belief! They were professional, accommodating, and extremely knowledgeable. Thank you BMW of Gwinnett Place!

I arrived at 7:55 and had a comprehensive servicing. I was done before 10am. There’s nothing like great service that’s quick.

Tire prices here are the best in Atlanta for my expensive, hard to find ROF tires.I did not have an appointment and they took me as a walk in.Goodyear, Discount Tire and many others could not match the price. My experience was good.I love the waiting area in the new car sales area, this is where I hang out for Awesome snacks, coffee and complimentary water and soda.Staff is professional and courteous.I recommend this location.

I always get great service at BMW of Gwinnett Place. This was the first time Joe Martin was my service advisor and he did a great job. He was thorough in making sure what services I needed and communicated what was involved very clearly. I told him I needed to be out by a certain time and he made sure that services were completed on time. All in all a very good experience thanks to Joe and the great technicians at the dealership.

Jennifer was my service coordinator and did an amazing job. She was professional, knowledgeable and kind.

From Jennifer to the service department & sharing a video with me on the problem with one of my tires, my experience was great! Everything ran according to schedule. A great team!

BMW of Gwinnett has been fantastic from day one. Mike O in sales, John F in finance and now Piper in service has been the epitome of what you would expect from BMW...Excellent! We have purchased two cars from them this year. Will be looking forward to doing more business with them!

I’ve been a client of BMW since 2002. LOVE the service department! Adrianna, Annie and Rosemary are top notch service advisors and have been with Gwinnett BMW Service as long as I have been a customer! They know these cars like the back of their hands!! Even in the event of an unexpected repair, Adrianna has made sure I had a car to drive. Even if they are out of loaners, they will rent a car for you! Keep up the great work Adrianna, Annie and Rosemary!!!!

Tony did a great job explaining the services provided and the suggested recommendations from the mechanic. He even offered the service coupon which saved me over $100!!! Great service!

I typically shy away from the dealership and opt for local, independently owned service facilities. Im thankful my local was booked and I made the decision to come to United BMW(where I purchased the car) for brakes, oil change, replace a headlight bulb, and check on a washer fluid leak. The superb customer service started when I booked the appointment. The lovely woman that helped me informed me of specials and service plans for my car. I was immediately surprised to find that the oil change plan will end up being less than my local guy! My brake replacement fell under a special and saved there too. When I showed up for the appt, the check in process was easy and quick. The service rep assigned to my car kept me informed every step of the way. While waiting, I was offered breakfast by a delightful woman that made a great cinnamon waffle. The rep told me promptly that the headlight bulb replacement was a warranty issue, just as the washer fluid leak. Only a $50 deductible! He was up front about the time to repair, stating they didnt have loaner cars and offered a shuttle to anywhere Id like to go to pass the time. I opted to stay in the waiting room and work from laptop. Soon another employee dropped by to offer the waiting customers lunch from Jim and Nicks BBQ. Delicious! I was at the dealership longer than I anticipated, but the entire experience was made so pleasant by the staff and customer service perks in place by United BMW. This is the second car Ive purchased from them, first time using their service department, and I will be a customer for life now that I know how they show customers we are appreciated.

I couldn’t be happier with the service I received from Brent and Tony. They made sure I was taken care of and satisfied. I will gladly drive an hour just to get the exceptional customer service these guys give. The overall service department is clean and comfortable. I love how you get constant updates while you wait. I also like how there wasn’t any surprises throughout my visit. I’ve been to dealerships where they make up a problem just so you can spend more money. Not these guys in Gwinnett though. Totally awesome experience and I won’t be going to any other BMW because of the exceptional service I received. Thank you.

My service advisor, Adriana is always courteous and helpful. She provides consistent updates on the status and ensures that it is completed in a timely manner. Having the option of scheduling service on-line is also convenient and seamless. This is my third purchase at BMW Gwinnett and the service department has always been reliable.

They were absolutely amazing! I came in, they had the part in stock. They offered to install it and gave me a great price for the installation. While i waited they checked on me periodically, and provided snacks and coffee. Once the service was complete they had even detailed my car! I highly recommend going to this location. Outstanding service!

Had an overall great experience ..Joe Martin was very pleasant to work with...Very helpful and professional.Only down side is car wash they promised but never done .Had to take my car to Volvo car services to have it washed and vacuum .

First appointment of the day. Everyone was professional, friendly and efficient. Jennifer explained services, costs and other issues taht could wait for later. They were not pushy with trying to sell me services I wasn’t prepared for. It seemed like everyone in the service center genuinely enjoyed their job. I felt valued as a customer. Would definitely recommend BMW Gwinnett Place for service, and will shop there for my next BMW as well.

My service advisor Syed is very attentive to the needs of the customer. He has been accessible for various different service visits and I really appreciate the care he has for his work. I’m truly satisfied with all he has done.

My assigned representative Ms. Rosemary provided the best customer service ever! I appreciated the way she was attentive to my needs and provided timely updates. My experience with her was so much better than what I experienced at Nally BMW of Decatur! This is where I will get my vehicle serviced from now on. The shuttle service was also a nice accommodation. As for the service to my vehicle, it was completed and I am fully satisfied.

Service rep immediately pinpointed my problem based only on my description.Confirmed in inspection and repaired while I waited

The oil change was fine and service good. They said they washed my car but when I got out to leave the car was wet and dirtier than before I got there. The finer details are important when paying a premium price.

My service advisor Annie is outstanding, and the performance advisor, John is also locked in.I would recommend a bit more attention to detail on “the ask”. Just track each nuance and you’ll be 100%!I enjoy doing business here and trust the team. Glad I bought from here!

I was in a difficult circumstance when my car broke down while I was far from home. They were VERY accommodating, rushed my job, helped with transportation to hotels, etc. And their prices for the repairs were very reasonable when I checked them later.

Annie and her crew always take care of me and my “antique” car. Hope to keep it running another 20 years

I was able to drop off my car the night before. The service was quick and efficient!!

Annie is the most professional service consultant in the business second to none, hands down. The best in kindness, courtesy, patience and professionalism.

Adriana Gillman was very helpful and very professional and done an outstanding job to make sure my car was taken car and also updated me on additional needed services.

I’ve been a customer with BMW for 25 years .For the first time my experience was not good .My 2021 5 series BWM required a service with 6000 miles . The wait was 2hours and 45 minutes. My schedule appointment 8:40 am .The sales representative was not relatable.It wasn’t until I spoke to one of the service technician who had been with BMW for 24 yearsWho came to my aid with a concern I had, regarding a signal appearing on my dashboard.After speaking with him I felt a whole lot better.I wish I could remember his name.I Supposedly Received a complimentary car wash, water spots, my car looked worst . The customer service has changed a lot at Gwinnett place BMW.

Annie my advisor was very helpful in helping me with everything that concerned me and my car. The technician she assigned to my car was very knowledgeable and helpful in resolving the issue.

Greg thanks for taking great care of my car and me as well. I would recommend you guys to everyone hands down! Exceptional service and the quality is amazing. I always feel very satisfied when I leave this BMW location and plan to always remain a customer whether it’s with my next new purchase or for ongoing maintenance and service. Great customer service.

Annie is always right on point with handling my service needs. She is always polite & profession, with a great sense of humor. Annie has been my advisor for 6 years.

Started out bad. They made it good.They wanted us happy

I have a great experience. The people that work at this location was so friendly. They worked on my car in a timely matter. They was able to fix the problem and give me the car back the same day.

“Oil change required” shown in the car and I made an appointment with Gwinnett BMW. They not only changed engine oil also checked other parts which need to be replaced. Great job! and I appreciate their shuttle service which saved me a lot of time.

Told my advisor Rosemary I had to be at work for 10:30 and asked if I needed to secure a ride to work. She assured me they would be able to take care of tire change in time. They kept their word. Saved me a huge headache.

I’ve always had good experiences at United BMW Gwinnett. This is the only place I take my car.

BMW Gwinnett Place Mall is very informative with what they have to offer along with keeping the customer’s future in their best interest, the prices are always affordable quality is great we’ve grown closer during our lifetime partnership that I look forward to experiencing, many customers as well as myself thank BMW Gwinnett Place Mall for conducting great business practices that make you feel right at home.

Scheduled appointment for Monday morning took about an hour of wait time to be checked in and ready to leave car for servicing.Mechanics video cut out after 10 seconds. On the positive, the actual repair was completed satisfactorily.

Got everything done in a timely manner and helped fine the best options for my needs.

Everybody was very nice and accommodating. It was very clean. They had free snacks and sodas while you wait. 70 minutes out the door!

The car always seems to ride so much smoother after any service. This time it was a brake light malfunction. It did take a little too long this time for this type of service (10:45 - 1:44)

Tony was efficient and helpful! Also provided transportation for me to get home and then to come back and get the car. That was smoothly handled! All in all you all did a good job!

Rose was my Service Rep and she is very polite and professional. She kept me informed of the entire process that my vehicle was getting through the end. There are not many people like Rose!

Gwinnett BMW has my loyalty forever. I’ll never drive a different brand and I’ll never use a different dealership. The service department is super responsive and Syed is like family. They help me proactively maintain my car, and when I need service they are fast and reliable. They invest in their customers like I’ve never experienced before. Highly recommend!

Had a 8am appointment and took them 7hrs for an oil change. Kept calling and got the run around. The manager called me and and apologized but if I didnt ask for a comp oil change, thats all I would have got was an apology.The next day I realize, they didnt even reset my service light in the car so I had to go back up there 30min awayCalled and left a vm for the manager again and still havent got a call back. A lot of moving parts there feels like a zoo with 1 manager and no supervisors to take chatter when hes busy.I hope this gets fixed. Im a patron of gwinnett businesses and would never expect bmw to drop the ball like this.

Great service. Very quick. Great service advisor - Rudy!

Rudy Perry was extremely friendly and I felt right at home.Service was quick and easy!

Rudy in the service department is awesome! Excellent customer service, he makes sure I’m taken care of every time. This time I got a new tire and he accommodated an oil change while I was there so I wouldn’t have to be inconvenienced by making a second trip.

Jennifer is the best service associates of the Gwinnett BMW and she knows how to satisfy the customers by the customer-centric mind. Thank you so much!!!

Andrew (Tire Specialist) and Adriana (Svc Advisor) at BMW of Gwinnett were great in helping me get replacement tires for my 330i. I called several dealerships in town as well as BMW NA for advice on a tire issue and none of them were of much help. I called BMW of Gwinnett and put me I touch with Andrew who was very quickly able to assess my situation and come up with a solution that required very little of my time. Adriana was very helpful and communicated well with me during my visit. Highly recommended!

Absolutely excellent service! Shout out to Jennifer Costa, you took such good care of us.#BestServiceRepEver

Adriana is my advisor. With multiple BMW service providers in the area I drive 20 miles out of my way to go to her. She IS the embodiment of the level of service I expect from BMW and no doubt sets the bar high for her colleagues. She is responsive, accommodating and empathetic when dealing with her customers. If you have ever had an underwhelming experience with service for your car switching to Adriana at Gwinette BMW service will be the best choice you can make with servicing your BMW. Aside from the large showroom and inventory, impressive cleanliness and overall positive vibes that make the dealership I can’t express how great it feels to have someone like Adriana on my side. Kudos to Gwinette for hiring and retaining an asset like Adriana. Thank you!

Very friendly service and great at communication. The quality of work is always excellent. Just what you would expect from BMW. Ask for Sayed! Always has a smile and takes care of me!

My experience with BMW Gwinnett Place has been great. There very professional and nice. Syed my advisor is very nice and helpful every time I come get my service. Keep up the great work.

My service advisor, Adriana, is always so helpful and stays on top of letting me know what is going on with my vehicle from intake through to checkout and follow up. I never really have to interact with anyone else because she handles everything, but everyone I do come in contact with is pleasant, polite and professional!!

Great place for parts and services. They have a military discount on parts too.

Grate service. The video is a great idea to make understanding the repair

The customer service here and my service advisor Syed are top notch. Always worth the drive.

Transfer case replacement. The service department worked with us and knew what was wrong upon talking to my husband and taking it on short drive in the parking lot! Actually did not have to go far! The service was completed on time and so far all seems to be fixed! Thank you Dave, Rudy and all involved in getting my X5 back driving as it should!

Great experience, fast, great work, and friendly. Adriana was amazing, thank you!

I had a great experience as always. Rosemary is the absolute best and sweetest advisor. Thanks again for always taking care of my vehicle!

Excellent service experience. Love the status update via text and the waiting room amenities and WiFi access.

The parts/service department is really unorganized. One employee tells me that someone will come and put the part on as I wait in the break area. A few minutes later, a different employee comes and tells me that I have to make an appointment. I will never recommend anyone to this dealership.

Professional service and nice young man that gave my wife a ride home after she dropped off the car. Problem was fixed which a day longer than expected.

They were extremely busy but they still were able to complete my services in a timely manner! Shed is always so nice, thorough and professional!!!

Responsive to needs and questions and helpful in investigating issues. Really cool new video feature showing you your repair too.

Great experience, could not ask for anything more

It was the best service appointment I have ever experienced... the staff was very professional and my service Advisor was very nice and knowledgeable. The waiting area was very clean. I felt welcome and appreciated.

Had I known such great service and order was in store I’d have bought a BMW long ago.

The service I received this day is what I would expect from bmw. The rep was very nice and was able to get me checked in and out fast.

Adriana was my Advisor and this was some of the best customer service that I’ve ever experienced! I will definitely be back.

My service representative, Brenda, is conscientious, knowledgeable and efficient. The service Department in general seems to have performed the servicing efficiently.

They are always courteous and professional. They finished the work in no time and I was on my way.

Prompt service very professional and extremely clean waiting area.

My setvice advisor was good. He was very professional. He was attentive to the concerns I had.

As always A+ service and amazing customer service from the guys and ladies at Gwinnett Place, especially Annie !!!

Service advisor is very professional when talking care of customer’s vehicles. Good job!!!!

Adriana Gillman was my Advisor. She exudes sheer professionalism in the manner in which she approaches her job. In a Post Pandemic society, Adriana presented a calm soothing voice and attentive ear and to put the cherry on the cake she went further than any Advisor I have delt with in the past. As long as Adriana is there...Ill be back.

I’ve used this place to service my vehicles many times. This last visit was with a different advisor named Greg. He was great.I would recommend

Service performed exactly as intended. Quicker than expected. Always a quality job. And service advisor Rudy Perry is always a pleasure to deal with.

Great service; excellent communication; very pleasant and timely experience; if possible, I would like to work with advisor Jennifer Costa for all of my maintenance visits.

I was able to get an appointment for service with in two days. Dropped my car off in the morning and all routine maintenance and service was completed in the same day.The customer experience is top notch!

Their smile professionalism warm greetings and the free sodas lol and snacks

My service advisor, Jennifer, is professional, courteous and great to work with! It was a very positive experience. I would definitely recommend this place to others!

Nothing but good things to say. Very satisfied with the quality of care provided. Service Technician, Jennifer, was great to work with and very responsive.

Rudy Perry… excellent service advisor

As always, the best service - professional, prompt service

Service provider extremely professional and easy to work with.

Awesome Service Agent. He was extremely kind and patience.

Recall for airbags. Quick in and out. Appreciate the friendly and responsive services.

The call and tell everything that car need very friendly people I give them 10th .

The service was prompt and high quality as I would expect from the brand. I was also able to obtain an appointment on short notice.

Kudos and a million thanks to Service Advisor, Jennifer Costas who goes above and beyond the call of duty to ensure that her clients are 100% satisfied!!! She is for sure an asset to your company and I hope that she stays for a long time. Her impeccable care and honesty makes sure that nothing is overlooked and that your time is indeed valuable says so much about her character. Thanks so much BMW of Gwinnett, job well done.Joy L. Mobley

Great customer service.Provided snacks and a clean and welcoming atmosphere.

Syead was an excellent service representative!! I will be contacting him and him only for my service requests. Very attentive and respectful. Thank you 😊

I cannot say enough good things about Adriana Gilman. She always goes above and beyond. If my BMW is “the ultimate driving machine” then Adriana is “the ultimate service consultant.”

I brought my car for service, The service was great, my service rep was great with a great personality.

Only charged me for what was needed. I wanted a second tire and was told, not needed. Always nice to trust your mechanics.

Technology in the service area is first class. The people who do the service are very good in finding problems.