We came into Jared from a bad experience at Shane Co. The staff were so welcoming and personable. We even saw another couple that was at Shane Co. at Jared that had the same negative experience. The staff did not rush us and let us browse at our own pace. We found a beautiful wedding ring at a better price, and had a great experience with knowledgeable and down to earth people. Jared you have our business from now on!

Run from this store if you don’t want to regret your single most important investment in your life. Brandon, Queenesa and the supervisors are all in on their nefarious activities at this Jared store location on Pleasant Hill Road in Duluth. They try to force a sale of a Rolex wrist watch on me and refused to exchange it for the one I really liked and wanted by enforcing all kinds of tricks in the books to run down the clock on 30-days return policy.

TIKA WAS GREAT. She was patient, kind, and very knowledgeable about diamonds and jewelery. She will make you feel as though youve known her for years and that is a gift that can not be taught. She had an answer for every question and didnt mind being patient as I made my decision. She was even willing to go above and beyond to make sure I felt comfortable and I left with alot more than a ring. GIVE THAT LADY A PROMOTION. The entire staff was great as well. The other staff members greeted me and asked if they could help in any way. -Avian

Do not take your jewelry to Jareds for any reason. I did not purchase my ring from Jareds, but I took it there in April 2018 for an appraisal. Upon leaving the store and returning home I immediately noticed that one of my stones was missing. The ring was perfectly in tact during the inspection process. I returned to the store within the hour to voice my complaint. The appraiser agreed that the ring was not missing any stones and each stone was tight during the appraisal process. Jareds agreed to make the repair at no charge (afterall it was their fault) stating that the cleaning machine most likely shook the stone loose. I left the store that day with a repaired ring.Skip ahead to yesterday August 23, 2021. I dropped my ring on the floor and when I picked it up I noticed the exact stone that was replaced by Jareds in 2018 had come out AGAIN. I know this because I took photos in April 2018 and yesterday. No other stones came out which means that the replacement stone which was DUE TO THEIR ERROR was not set properly. I reached out to Jareds and was informed that I would be charged to replace my stone because there is a 6 month warranty on repairs and I had not purchased my ring from them. My question was why should I be held accountable for something that was caused by Jareds initially. If other stones had fallen out of my ring as well I would say that I should pay for the repairs, but, the only stone that came out for a 2nd time is the one that they repaired due to their error. But, this is their fault.Prior to today and despite the fact that they created the original issue I have only had good things to say about the store, the employees and their customer service. After today, I highly recommend that no one does business with them when it comes to diamonds.My items are insured, but to save myself the grief I will pay for it out of pocket to be repaired.....anywhere except Jareds Duluth!Update:Jared’s responded via email (see photo below) and I responded Hello,I appreciate your response however, the point is that the ONLY stone that had ever been displaced is the one that Jared’s replaced due to YOUR equipment. IF my my ring had been dropped the extent of damage to the stones multiple stones would have been displaced, therefore it is a direct result of your work. I am extremely disappointed in your customer service. For this reason I will advise everyone possible not to bring their items to Jared’s for any reason.Nicole Heard as follows:

Very delayed post- StoreManager, Nikki, is extremely unprofessional. One piece of my ten items was apparently entered in to Jared’s system wrong, by a Jared employee. We purchased all of our items when they still did yellow receipts and tracked inspections on paper. It’s a hard pill to swallow when a piece of jewelry has been recorded wrong for 14 years. You obviously become upset to learn this at such a late date, but then to be disrespected and talked to in an inappropriate manner by the store manager? That’s unacceptable. Again, it was the stores responsibility to input the information. I didn’t spend a lot of money to be spoken to for the stores error or to be questioned about my receipts which thankfully I kept

I would like to take the time to thank Ms. Mum for assisting me with my purchase today. If you are anything like me, looking for something to actually commit to, is a bit hard. Especially when you are spending your hard earned money. Ms. Mum was very positive and helped me think of a long term investment. Thank you Ms. Mum for your patience and working with me. I love my purchase. Diamonds will never leave you. Diamonds are forever. 💚 💎

I purchased two items, paid for the expedited shipping and they had over 4 days delay. Contacted customer service and they’re of not use. You’re better off going someplace else.

I visited this Jared to get my rings inspected since they were not conducting inspections in 2020 due to COVID. I was informed that they did not do inspections on Sundays and I would need an appointment. I did not have an issue with receiving this information, but it was how it was given. The staff was very disengaged and unfriendly. In the words of the late great Maya Angelou, “people will forget what you said and people will forget what you did, but they will never forget how you made them feel.” This quote sums up my experience at this location. I drove to another Jared on the same day I visited this location and they cheerfully greeted me and conducted my inspection on a Sunday. Needless to say, I will not return to the Pleasant Hill location.

We didnt buy anything there. I brought my wife there on Valentines day so she could pick her own gift. We were greeted at the door and informed we must wear a mask. We turned around and left. I wont patronize stores that buy into the Covid fear and hype that allows tyranny to flourish.I am a trained bio- warfare specialist. Masks are ineffective against a virus, at least the kind that is so popular these days.We went to a different jeweler that greated us with a smile and sold us a nice gold necklace.

Went in for jewelry inspection and cleaning, as I have done for the past 9 years every 6 months. Employees were beyond Rude upon greeting and after waiting 20 minutes to be addressed with a “Hello, we’ll be with you shortly,” I was informed they couldn’t help me since I didn’t have an appointment. There was no one waiting after me. Just no. One of the employees then pulled out a clipboard and said they couldn’t schedule me in for another week. Again, there was no one waiting behind me and they would not help me. I’d drive to another Jared before I ever step in here again.

This Jared is the best of the best. All of the people who work there are absolutely amazing. Especially the store manager! She sets the example and the rest of the staff follows. Niki the store manager uses her unique managerial skills to accommodate the shoppers and to exceed their expectations by helping them with their jewelry request and needs. Due to COVID there has been many items I purchased online and needed either a different size or item and Niki and the rest of the staff were very helpful. Keep doing great work you all and thank you for all your help.

They are seeing customer by appointment only. It would be nice if the website said as much. Drove 30 minutes to be told I need an appointment.

Originally I called the Mall of Georgia Jared to schedule an appointment for jewelry cleaning. But I was advised it’s best to come in February 2021. I called Gwinnett Place and they were beyond nice - asking if I wanted to come in the same day. Purvi shined my bracelets up like new. Even though I live 5 miles from mall of Georgia, I’ll drive the distance for service. Thank you Purvi

It is always a positive experience when I visit this location. Tiki is the best, her customer service skills are just wonderful. In general everybody in that store are very kind.

Staff is very friendly and helpful yet not pushy and they have a fabulous selection.

Anthony was great. Knowledgeable and patient. I asked the price of 10 diff rings. My budget was 1500 and I was really happy with the purchase. I got approved on two diff credit lines. Anthony gently guided me to the better option which saved me major cash in the long run.

Great customer service clean store adhering strongly to covid 19 precautions. Beautiful jewelry

Was in the area so stopped by to have rings cleaned. They require an appointment but Anthony did clean them for me. Thanks Anthony!!!

The people here were friendly, attentive and knowledgeable. Would definitely go back there.Khai Hutchins

I had an amazing time at this place. The representative Michelle was more than extremely helpful. She was able to assist me with everything that I needed. I walked in, she greeted me very well and was very enthusiastic. I told her I was looking for an engagement ring and she helped me pick out the best ring possible for the love of my life. She made the process easy and smooth, I definitely recommend seeing Michelle at this location.

My fiancé Lee had an awesome experience with Michelle. He stated she was patient and kind. Answered every question thoroughly and was creative and thoughtful. He did not feel rushed, and she helped him make a great decision! They both did well together and I was EXTREMELY pleased! He proposed with the most beautiful ring. He stated that she made a most stressful situation very enjoyable!

I have been looking at Omega watches online and wanted to see some in person. They had a great selection of models from which to choose. Ted and Tiki were fantastic and helped me figure out exactly what I wanted. Great experience and would recommend to anyone in the market for an Omega.

Michelle was awesome. She was very attentive. Michelle exceeded my Jared experience and expectations. I will definitely return in the future and request Michelle as my customer service representative while I am in the store.

Ask for Michelle I love her she’s very patient and knows a lot about jewelry. She always displays great customer service skills.. She’s the sweetest...

Ive been shopping at Jareds on Pleasant Hill for the last 2 1/2 years. They listen to my needs and make suggestions based on those needs. Additionally, the Pandora selection is kept up-to-date, and if I want something theyve run out of or dont have, they make every effort to locate and/or secure what I want (thanks Anna)!

My husband and I just had the best customer service experience at Jared. Ms. Michelle H. and Mr. Anthony B. were absolutely wonderful. Thank you for making our evening.

Excellent customer service, all the staff is friendly and very knowledgeable. The store had a great selection, found exactly what I was looking for. I will be back!

Great place and great people. They helped me make a special occasion perfect. Thank you to Evelina in the Duluth, GA store specifically. Awesome job!

I was in Jared today for repair service. Michelle served me today. I feel Michelle provided outstanding customer service. If I was going to start a company today she would one of the first person I would hire...great job Michelle😊

Went in while on vacation to show my husband what I wanted and to have 2 items cleaned.. Michelle was super helpful...Had items cleaned no issue and got my husband to buy me a set not just a charm... plus for me.. thank u Michelle..A+ service!!

I needed A bracelet from Pandora for my sisters birthday. I was greeted by Anna she was wonderful and then Michelle came over and helped. It was such a Pleasant experience working with MICHELLE her energy was awesome And she help me pick out something even more beautiful than I had in mind I left there super super happy. And my sister loved her gift. Great customer service I will definitely be back

Ms. Michelle is awesome!!!. Great customer service. Highly recommended to ALL NEW CUSTOMERS

I had a great experience doing my xmas shopping with Michelle! She was amazing! Definitely going back!

Great service, we have shopped there several times.

I bought a Michele watch from Michele website, which is not available at this authorized dealer. After i received the watch for my wife her watch bracelet needed to be adjusted to her wrist and we called Michele customer service and they mentioned we can take them to any authorized Michele dealer and they will do it for no charge. We took the watch at this location and they want to charge 35/ dollars to fix the bracelet. As an authorized dealer they are not suppose to charge. They mentioned they will do at no charge only if we buy the watch from them. Customer service is slow.

Always come here. Great service from Michelle and Anthony they made the impossible happen. Very thankful ask for them they are the best!

Pretty good Jewelry store. They have a large selection of nice jewels, rings, bracelets, and watches. Customer service is usually great. Their personel take care of you. Prices are decent especially for a big box store.

Service was great and respectful, not pushy. Our needs were met.

This is my favorite jewelry store at this location. My favorite jeweler is Anna. Shes fun, smart, funny, very knowledgeable about the product, and can make you buy anything lol. Everyone else is very warm and welcoming as well. I have not 1 complaint. I will continue to do my service with your company.Thank you Jared

Very courteous and efficient.

This was my first time in Jared and my experience was nothing short of GRAND. Two beautiful ladies assisted me and hipped me to the Pandora game. I ended up buying 5 charms and 2 other pieces. Ill definitely be back.

Drove 30 mins to the this jewelry store got to the store at 6 pulled up and they had a sign that said last walk in is at 6 due to coivd 19 but the store does not colse until 7. This was very upsetting because on the website it said 7 pm store closed. They need to update their website.

Michelle was very professional and friendly while helping my aunt picking out great Christmas gifts. I will definitely return when visiting my aunt next time.

Great customer service from everyone in the store especially from our Rep Michelle Hyde. Thank you so much for helping us find our jewelry.

Michelle was great. Has a lot of patience and worked with me will.

Go see Anna...shes the best. So friendly and helpful, you wont be disappointed. Thanks for making this a great experience for us!

Walked in and was greeted warmly by the top notch staff at this location. In particular Tiki and Nikki who have helped me with my jeweling needs over the years out did themselves get again and provided my excellent service perusing for a future purchase and servicing an existing purchase. Thank you!!!

Excellent service knowledgeable and trustworthy. Repair and appraisal done quickly and competently.

The guys at Jared are AMAZING! And I dont use that word lightly. I had worked out with my engagement ring on and knocked the diamond loose. I was on my way to an event and didnt want to go ring-less, so the people at Jared expedited my repair and had my ring fixed and polished right before my eyes. They were so helpful and understanding. Now I come to them for all my jewelry repair needs because they get it done fast and right. Fantastic staff, especially Anthony, Shana, and Carlos!

Great people especially during a tough time with virus.

This location is great! The staff is also good too. Thanks Miki & Michelle for making my visit pleasant.

We went in looking for wedding bands on 3/28. An older man greeted us. I told him our price range and I also said how I found some sale prices on the website. He said they absolutely had no sales because they had low prices already. He argued with me about it. He wouldnt show me rings in our price range. He didnt even pull out any ring. Its not like we had a cheap price range either. He immediately told us to get a credit card. Then he asked when our wedding was and said if we didnt get a ring now the gold prices would go up. Still not showing us any rings. He wanted us to pick something at a higher price. Meanwhile, I look over and a woman working there was full out dancing in the middle of the aisle. Doing the running man and everything with arms up in the air. I have no clue what was going on there. After trying to get the salesman to stop hassling us and to show me some rings and he just wouldnt ...we said were leaving and he yelled at us while we were walking out of the door. He seemed like a car salesman and was nothing that I want to experience again. I really wanted to look at the selection and it would have been some easy sales because we wanted to get wedding bands, but his nasty attitude lost that for us and we gave our business to someone that actually gave us great customer service and showed us rings! Imagine that! A jeweler that showed us jewelry. Lol between the dancing lady and him you might want to go somewhere else... just my opinion.

We bought my engagement ring at this location and intially had a good experience. We got a 2 toned white and rose gold ring. I took my ring in to be rhodium plated because my white gold was fading. They rhodium plated over my rose gold and when I told them did not seem to really care and scratched it off. Since then my rose gold has not looked the same at all. They also did not mention their engraving machine was not working until after I pointed out my engraving was gone. I will not be returning to this location needless to say.

Mera continued to support us with exceptional service although we had issues with the ring itself, the manager was able to switch our rings for a brand new one. We are very happy with the service and will be back soon to buy gifts for freinds and family!

I went to this location a couple days ago and from the very moment I walked in people were not friendly or helpful at all. The staff was not knowledgable at all. I also told to wait and fifteen minutes later I was helped. I will never be going to this location ever again. Do not waste your time and energy in coming here.

I would definitely recommend going to This Jared store they were very Hands-On! The customer service was great! There was one sales associate in particular that really amaze me. Her name was Anna Briscoe. And she was so precise, professional, and friendly that I would go there anytime and also recommend my friends and family. If you are looking for an engagement ring a necklace or just a custom design I would definitely recommend going there Anna Briscoe design my wedding rings from scratch and made me feel like I was a very important person at their store!

Friendly staffs, great selections, beautiful design, no hassle, easy to purchase. Ask for the girl Quenessa! She’s super nice, friendly and knowledgeable . I’m very pleased with my purchase.

Anna was fantastic! So helpful and nice. Prompt service.

Visited this Store and 2 others while shopping for my Cupcakes ring. I had no idea what to expect or what to do. I met Chris Hartley and Anthony Brown while I was looking. They were way more personable than the other places I went. They educated me about the process and helped me get all my questions answered. I picked a ring but was nervous about making a mistake. I wanted to leave and think.They gave me everything I needed, info and numbers. They did not pressure or hassle me. I returned after a LONG lunchbreak and got my Cupcakes ring. We are both very happy. I will be back in the future. Thank you Chris and Anthony

Love the service at jarred in Duluth ga Michelle Hyde took care of all my jewelry

Ive been coming here for years and each time I come I am welcomed with the most pleasant smiles and greetings at the door. I am always taken care of by this elegant and professional staff. I cherish and love every piece that I have acquired. Whether its my Diamond rings or my Timepiece, I find the perfect accessories that speaks to me. This is a place where you find your signature look and style well crafted by the most patient people in the buisness. Thank you Tiki for always knowing exactly what I like as well as what I dont and making this process easy and fun. Thank you Michelle for always giving me great advice that helps each and everytime. Thank you Quenessa for your brutal honesty and always keeping it real with me. Thank you Mehra for always making sure my jewelry is clean and looking fabulous dahling. Thank you Cam for your patience and understanding of my eclectic taste in jewelry. An Thank you Nikki for running an amazing store and working hard to ensure every step of the process runs smoothly and efficiently. From the time I walk into the door to the time I get back in my car I feel welcomed and respected by the whole staff. Thank you, I look forward to continue our buisness relationship.

Great customer service the variety of jewelry selection is unbelievable shout to Anna and tiki they are very knowledgeable of Jareds inventory and was very helpful I recommend this store highly for your jewelry needs

My finance and I received excellent care and service from Michelle Hyde. She is very knowledgeable, professional, and knows her craft very well!

Product: Jared definitely gives you the best quality for your money. My engagement ring is gorgeous and people literally breathe in when they see it! Service: at this location it is so-so. Sometimes amazing sometimes not - depending on who helps us. At the location by I-85, which we have only gone to once, the service was horrible. We asked the lady that helped us to clean and check our rings because we purchased their warranty plan and instead of looking to see what our warranty says she just said... no pretty much. We had to keep asking to get her to look and then she did as we requested. She more or less seemed annoyed that we were not buying anything.

Excellent Customer Service and Sales Associates! I had the pleasure of being assisted by Tiki! She was very welcoming, and extremely helpful from start to finish! I came in looking for a Pandora charm and once I expressed to Tiki what I was looking for, I ended up leaving with FIVE and a much needed cleaning kit. She cleaned my bracelet and placed all of my charms in the perfect order which made my Pandora bracelet tell my story. I will definitely be back and asking for her! Its very rare that I leave reviews but I have to give credit where its due. Thanks, Tiki for being so awesome and making my day with your smile and warm spirit!

Ive been going for years and always amazing service and nice people!

Lewis and Percy made sure I was comfortable, everything was explained and were very polite. The customer service was great; when I was hesitant at the cost they were sure not to pressure me. They know how to treat their customers. As others have mentioned, the prices are where they are because they dont have cheap merchandise and everything is guaranteed.

Went into the store with my fiancé in search of a wedding band. Because my fiancé and I decided to get married without too much time for planning, I wished to skip on the engagement ring (I also personally have issues with paying for a diamond ring that’s sole purpose is for a proposal and cannot be worn daily, ridiculously expensive, and advertised as ‘it will be a once in a lifetime experience). We went in the store and were looking at wedding bands, and the sales rep continued to ask why I wasn’t looking at an engagement ring. I explained to her my reasons and simply wished to look for a wedding band that I could cherish for a lifetime. She brought over another sales woman who asked why I wouldn’t want an engagement ring when my fiancé is willing to pay. She also made me feel like opting out of an engagement ring somehow devalued my character and marriage. I left the store upset and went to Shane Co, where I was treated with respect and grace. When mentioning I didn’t wish for an engagement ring, the sales rep made me feel comfortable with my decision and insisted that engagement rings are necessary only for proposals and if I didn’t see myself wearing it often, it will be best to opt out. She helped me choose a beautiful vintage ring that I could see myself appreciate for long time to come.All in all, I was disappointed with the way sales rep in Jared for the way they only desired to make a sale rather than respecting their customer’s opinion and desires.

I had a amazing time today with this wonderful young lady named Michelle

I had a wonderful experience with Anna. She’s the absolute BEST. KNOWLEGEABLE, friendly and helpful!

Bought my wife’s ring at a different store and also bought a “protection plan” with it. Every time I come to have my ring inspected (which is required to satisfy the warranty) they can never find my currect records and always make me go through hell to verify the inspection.In contrast I bought the wedding bands in a different store (not jared ) and every time I go to service them there it’s like a breeze.

Beyond rude....asked me if I was looking for something and I told her...she pointed at the display, she was with a customer, said they didnt have what I was looking for and then reminded me that they were closing early! Bad move....we have spent thousands of dollars with your company over the years. We will NOT return to your store and will continue to go to the one in Buford. BTW....you work in retail so dont get pissy if some walks in 5 minutes before you close....you cant have a sour attitude or you will continue to loose customers. I would have been a sale if you had what I was looking for but thanks to your attitude, not now, not ever!

Im a repeating client, but my recent visits and purchases were a pleasant experience.

Disappointed. Not how customers should be treated.

The personnel who work here are amazing. They helped guide my decision for diamonds and all are professional and personable. When my husband and I are in the market for jewelry, Jareds is the first choice.

Best place to shop they are always so polite as soon as you walk in they take their time in helping you I never feel rushed and if I change my mind and pick something else they never complain 8ts just a great store in my opinion

I am so disappointed with my experience at this store. I took my engagement ring here to have it re sized. The ring was purchased at a different retailer but they said they could re size it with no problem. The sales lady (Ana) spent several mins trying to make additional sales and asking me if I wanted to apply for a Jared credit card. I was only there to resize my ring. The ring that I brought in was a size 7 and I used the ring sizers in their store to measure my finger and the size 9 fit perfectly. So I asked them to re size my ring to a size 9. The entire process took about 2-3 hours which was great but when I came to pick up my ring, I could barely get the ring on my finger. I asked the rep was it a size 9 because it doesnt fit like the ring sizer fit me when measuring my finger. The sales lady (Ana) and the repair guy insisted that my ring is now a size 9, which it isnt. So now I am going to have to go elsewhere to have my ring correctly sized after paying over 140 dollars to Jared. If you are having your ring resized here I suggest you go up a size so that you dont have this issue.

Was under the impression I was getting my chain fixed... welding the metal together is not fixing the links in a chain. Now the pendant cant sit nicely because the chain just has a welded stick of metal.

This rant will be a never ending story for this location. Yes, they have beautiful jewelries along with the top line watches but that will not excuse the sales representatives we had. No names will be thrown out because I have both of their names on the card and I choose to tell the truth unlike them. First and for most, they absolutely tricked and lied to me and my boyfriend. We just went to casually look around for rings. I wasn’t in love with that ring but they insisted on my bf buying it while we were there. Honestly, I, the girlfriend, cannot be there while he buys it!! It’s a surprise, that special moment, of my boyfriend picking what we both like for him to propose. They kept repeating, “I’ll take her for some coffee while you buy it.” Just absurd. I was already annoyed right then and there. Second, the lady stated, “would you like to see if you can be pre approved?” We said no, we don’t want anything on our credit or to have a credit check, or anything of a credit card because we are not sure if Jared is the place for us. She said again, “oh, it won’t go your credit, we won’t send you a credit card. Don’t worry, we’re just going to look.” When she saw whatever his score was, both of the sales reps went to the back to get coffee and water and pulled me away from my boyfriend for me to get my attention off of what the lady and my man were doing. Steering me here and there to MAKE THAT SALE. They were so persistent on a ring I said I was not too sure of. About a week or 2, we had a mail and guess where it was from?! Jared had sent a credit card and had placed a enquiry on my bf’s credit. Called the manager and complained and I’m just baffled by his statement. “You can still use it if you want.” He was still trying to tell us to use it. If within the next 20 days, if it’s not removed off my bf’s credit, I guess we’ll have to take it to a serious matter. Overall, the Duluth location are honestly money hungry. Trying to get their commission and lie to their future costumers. We tried the one in Buford and had a totally different atmosphere. Nice representatives, no pushovers, listened well, and most definitely didn’t trick us into anything we didn’t want.

Ted was very informative and helpful!

Very helpful and accommodating- enjoyed Anthony and Quenessa both!!

This store has the best quality in jewelry and treat there customers well.

I just left the store and I must say this... I WONT BE COMING BACK or referring anyone to this location EVER AGAIN. The manager at this location not only is very RUDE but she clearly was treating me like a child. My husband purchased me a beautiful necklace for Christmas and unfortunately I have the same one, I been out of the country dealing with a family funeral and asked to please return it . It’s brand new in the box. She didn’t want to help me at all and it clearly shows. I have came to this location to exchange, purchase and return stuff for the past four years and have never had any issues what so ever until now . It’s very disappointing that because she’s a manager she thinks she can disrespect customers who’s been here for years. Never did I think I would run into a situation like this with a rude person. If you guys are looking for jewelry and help with professional customer service please go to another Jared location .

Michelle is so awesome!!

This place has the worst service! I have ever had! Rude and arrogant people working there talking to customers as if they are worthless. For the price of there jewelry. They should be treating there customers like royalty!!!! I will be calling corporate office to make sure this doesnt happen to someone else!

I buy a diamond earring at the store at $3000 but the value is $600 The store rob me never go to the store ever again

Very friendly staff and nice variety of jewelry

Excellent

Anna Is outstanding

Everything they worked on for my wife I had to have fixed by another shop dont have them repair anything you want to keep

Anthony is the best!

Awsome

Love them

Love it

Friendly people