I knew exactly what I needed going in, and the gentleman was able to quickly find it and help me with the details. He kindly asked if I needed info on any other products and shared some deals that were going on, but it was more of a “for your knowledge/convenience” type of convo, not pushy at all. I understand this is a sales business but I love when the sales representative can identify what a customer wants and needs and leaves it at that. I also really appreciate the quick turn around for pick up or delivery options. This was probably the quickest purchase I’ve made in a while! Definitely would go back!

I called the Eagan store with a mattress in mind but Bobby recommended that I come in to actually test out the mattress before buying. Im so glad I did because after trying out a few other mattresses, I decided on a different one. Love their 120 day trial period also, they really want you to be happy with your purchase!

I needed a mattress same day, but was stuck at work until late afternoon. I didn’t think this would be possible, but Abdi heard my needs and offered solutions! He was so wonderful and efficient in helping me purchase a mattress and coordinate pick up from the warehouse. I really appreciate his help!

I ordered a pre-owned box spring from the Burnsville location to replace my broken one. When they delivered it, I noticed it was cracked AFTER I signed the papers. I thought this was going to be an issue since there are no returns on pre-owned items. I assumed they would say it was my fault because I had signed off that it was fine. I called the store and they fixed the issue, they set up a delivery for a new box spring to be delivered and were very polite. Definitely thought I was stuck with another broken box spring b ur the guys at Mattress Firm were amazing!

Drove about 3 hours to get our bed and adjustable frame. So we could get it same day! Slept on it last night and I feel amazing! Better than I have in a long time with my other mattress! Will go back!

Came in to look at a complete bed setup for our son who has had back surgery and has not been sleeping well. Worked with salesman to find the right combination for our son . Found a great bed setup with the adjustable base and my son loves it. Looking forward to many restful nights in the future !

Purchased a mattress from Michael Neuman at the Mattress Firm store in Eagan Minnesota. He couldn’t have been nicer to us. He spent over an hour with us explaining the different types of mattresses and listening to all of our questions. He was very knowledgeable, personable and informative. His willingness to go above and beyond to answer all of our questions was outstanding. He really went the extra mile for us and I would recommend him to anybody who wants to buy a mattress.

The salesman was very helpful in finding something in my price range. I would definitely go back!!

Great store! Very helpful! We actually were at two different stores. Both were great.We were at the Apple Valley, Mn store & Eugene was super knowledgeable which helped our decision much easier, but wanted to think about it before making a purchase. When we were in the Cities again a couple weeks later, we stopped into the Eagan, MN store to reaffirm our decision. Michael helped us, figured out some additional features, so we, decided to buy.

The man helping us pick out our mattress was very nice and informational

I had a limited budget which Mike took into consideration. He was pleasant, courteous, and accommodating.

Michael N. Spent a ton of time with me going through all of the mattresses and adjustable bases one by one. He helped me compare them and over analyze and then got me a really good deal when we decided on the perfect pair. I’m very satisfied and can’t wait until Wednesday when I receive my order.

My wife and I chose our mattress from here because of the great price and the outstanding customer service from Brian Dobbs. He was very friendly, knowledgeable, and patient with us in helping find our ideal mattress.

Abdi was a pleasure to work with.He knew which type of bed to recommend for ergonomics and style of sleep.Thank you.

Joe was super nice and even helped bring the box to my vehicle.God Bless!

Great customer service product was in stock

Brian was very patient with us and answered all our questions. He explained things very clearly. He also was very generous with the discount and free delivery and set-up. We would highly recommend this store to anyone.

We encountered a problem with our order and received a prompt and courteous assistance from Mike Neumann. He was able to resolve our issue and in just a few hours we got the mattress that we want. Mike was very pleasant and accommodating the entire time and made a follow up call to make sure we are satisfied with our purchase. I highly recommend the Eagan branch if you are looking for a new mattress. Thank you, Mike!

Brian was very knowledgeable and informative. I could tell he knew the information about the mattresses from personal experience.

I highly recommend Joe at the Eagan Mattress Firm for any mattress needs. He helped me out with decisions regarding my elderly parent and what would be best. He is so helpful and easy to work with. Thank you, Joe!

I loved my experience choosing a Mattress and adjustable base at mattress firm. I am a first time customer and very happy with the options available, but mostly appreciative of Brian Dobbs who helped me and my husband select the perfect mattress for us! Thanks so much Brian!

Mike Neuman is an asset to your company. I came in with my wife to look at beds. Mike showed us different styles that would be best for my condition. I have had back and neck surgeries and torn rotator cuff in both shoulders. We finally settled on a Tempur-pedic adapt with the cooling gel. We will be needing another mattress in our spare bedroom and I will not hesitate to go to Mike again.

It was a simple in and out with me buying a mattress,frame, and delivery for the price that I loved. Will go to this location in the future.

Brian Dobbs is warm and friendly and so very informative. He really listens! He found what I needed at a price I could handle. He was kind and helpful at a time when a stressful family situation is making my life rather difficult.

Our salesman was very nice and very knowledgeable and it was a great experience!

Brian is very helpful and doesnt put any sales pressure on you. Clean store and lots of floor models to test.

The guy was very nice and understood what I was looking for and didn’t push me to get things I didn’t want.

Brian was very helpful and attentive even though he was there dealing with multiple people by himself. Such a great help with everything. It was a really nice experience!

I would rate it lower if I could . I ordered a bed and platform was to receive delivery instead they did not load my order si no delivery deliver next week this is how they treat a veteran, sleep on the floor

Wonderful experience, Brian was AMAZING. So nice, personable, answered all of our questions.

Brian made buying a new mattress effortless and a very stress free process, we were in and out within 15 minutes and that was with financing and everything else.

Quick and simple very easy process

Very friendly, no pressure sales. Compared what we wanted with what we needed. We were in and out within 30 minutes!

Diane at the Mattress Firm was very knowledgeable and perfectly paced. She helped when we needed help and left us alone when we needed to discuss. She helped other customers at the same time but thanked us for our patience by way of discount. We received a free box spring as part of a promotion but Diane personally waived the delivery fee as well as reduced the price by 400 some dollars right away. Really nice experience.

A friend recommended that we check out Mattress Firm. We were greeted by David in the Eagan store. He was helpful, honest, knowledgeable and extremely professional. He helped us purchase 4 beds for our new home in AZ. We could not have been more pleased with our overall experience. It was so nice to do business locally, even though the beds are being delivered in another state. I would highly recommend Mattress Firm and will be returning.

No pressure, knowledgeable sales approach. Great, easy experience.

An amazing experience! After a ridiculously uncomfortable, awkward Slumberland, I work on commission here is a $3000 start. Scooter at Mattress Firm in Eagan simply could not have made us more comfortable, educated and satisfied. One of the BEST retail experiences I have had in YEARS! Strongly recommend to all!

Couldn’t have asked for a better expierence. Sam talked us through all the details clearly and matched our mattress to our specific bed frame. Sam made sure we got the same or better price than anywhere online, tailoring the various offers to match our requirements. Delivery was scheduled to suit us. Highly recommend.

Jodi was great! Listened to our needs and made the perfect recommendation. Was very friendly and informative. Made the credit process easy and got us delivery in only 3 days! Great experience!

Diane was very helpful and knowledgeable when picking out my mattress and keeping it in my price range. When I went to pick it up, there was an error and my mattress was no longer in stock. She completley rectified the situation while I was at the warehouse with very little delay! Very happy customer! Ill be back in 10 years.

Uninformed sales staff. The savings from sales are offset by additional items tacked onto your bill. They asked me to review them before they even delivered the mattress to me... so this is what they get. This review is solely based on my experience in the store and has nothing to do with the mattress that should be delivered in the next few days.P.S. When they say It could be delivered as early as tomorrow. Dont believe it.1 Month Later: Mattress is very comfortable and good. But I am removing one more star for the continued bad service. I kept getting emails to review them that only recently stopped, even though I reviewed them right away... and again after each time they emailed me. Never once did someone from the store try to contact me...

I stopped in with my boyfriend to buy a new mattress for the first time anywhere. Jodi was very personable and made finding our perfect mattress super easy! Once we decided, financing was a breeze and Jodi saved me about $500 on the original price! :D Our iSerra mattress is just what we needed to get a better nights rest.

Man was very helpful. Didnt pressure me. Found bed I liked for a decent price.

Diane Godfrey at the promenade location in Eagan made my shopping experience go so smoothly and pain free. She was very insightful and her attention to detail and compassion for my situation with having a pregnant wife who just needs to sleep comfortably while taking into account my budget as well. She is a true professional that I will refer people to. Thanks Diane from the Yancey clan!

We had a great experience at this Mattress Firm location. Bought our two-year-old her first mattress for her big girl bed. Sales woman, Jodi,was very nice and treated the kids like royalty! Our daughter loved trying out different mattresses during our visit.

Sam was very helpful and welcoming! Great customer service and we walked out with a wonderful mattress! Without him none of it would have been possible.

David was extremely helpful and very knowledgeable, he truly understood what I was looking for and helped me out.

Diane was super helpful and insightful! The zero gravity test felt amazing on my back! Love the mattress and base we bought, would definitely buy from again!

If youre a college student looking for a great mattress and deal, then this is the place to go! The lady that helped me was very knowledgeable and patient. I actually went in there twice and felt no pressure to buy buy buy.

I was given great customer service. I was acknowledged as soon as I walked in the door despite there being one employee who was with a customer. Once the sales rep finished with her customer she was very patient and helpful.

Walked in not knowing what I wanted and came out of the store feeling very confident in what I had purchased. Jodi, who helped me, is extremely knowledgeable and did a great job of explaining the different kids of mattresses and their benefits.

Great service and a quick stop when I was shopping for a good bed to have at college. They found me extra deals I didnt know of waking in as well as a free pillow! Would come back!

Jodi was very helpful! Easy and quick process. Very knowledgeable. Great experience. Thank you mattress firm!

Diane was wonderful! She was very knowledgeable on both beds and pillows. A great experience!

I went in a few weeks ago to get my first new mattress in 18 years. Diane was knowledgeable and helped my mom and I look around the store being mindful of our price range. Eventually, I settled on a well-rated Tulo memory foam mattress. It was scheduled for delivery five days later. The night before it was scheduled to be delivered I received a call that the mattress was not in stock and the delivery would need to be moved to the following Thursday. Thankfully I didn’t need the new bed that evening. I had an alternative solution. I waited and waited and the following Wednesday I received a call from the area manager, Aaron, informing me my mattress still wasn’t in stock. I was livid. I had been waiting to move into a new apartment because I didn’t have a bed there. He quickly rectified the situation by offering me an upgrade to a better mattress—something they did have in stock—and instructed me to return to this store to select a new one. Once again Diane was there to help me out. She recommended several options keeping in mind my brand preferences (which she remembered from before) and walked me through the pros/cons of each. Eventually, she upgraded me to a mattress that was significantly more expensive and charged me nothing extra. This experience could have been a truly terrible customer service nightmare, but the level of dedication and care Diane and Aaron put in to fixing the problem made all the difference. They arranged for my bed to be delivered that same Thursday and it was. I love my new bed. If you’re looking for a mattress retailer with integrity and customer-focused service this is the best place to go. Very happy I chose it.

Diane was wonderful. Very knowledgeable and very friendly. Definitely will go back.

Jodi Uhden was our saleswoman today. She was so kind and so helpful. She made this a breeze. My mom and I just came from Slumberland in Eagan before this, and they were so mean we left. Jodi made our lives easy!!!

Diane, the store manager, is super friendly and helpful! Id recommend her and Mattress Firm to everyone looking for a great deal and wonderful service!

Mattress Firm Eagan was so easy to work with and they had great deals. Moving to a new state was easy with their help!

Sam was a great help in the Eagan store!

We had a great experience in choosing and buying the bed that we need. We were given an excellent customer service and will definitely recommend this store to my relatives and friends!

They had what I needed, nice shopping experience.

They made buying a mattress super easy and affordable plus delivered when I needed it!! Awesome!

Had a great experience went into get a bed for our daughter and after Joe showed us all the options, decided to get a bed for ourselves even after shopping around, bed is in the house now and absolutely wonderful.

The fella was real helpful understand what we wanted and took care of us nicely

Comfortable atmosphere to shop. I appreciated the time just to test a mattress without being watched over.

Bought a very nice affordable bed with top brand quality very satisfied with purchase . would recommend to anyone..

Very nice and we got what we wanted!

My mom works there so its great

We were ready to buy a mattress and box spring for a guest room after looking around for a while. Jodi Brandmire was helpful and asked us what price range we were in and showed us the available options. No upselling, no pressure, just helpful comments. It was a very easy transaction and we bought within 20 mins of entering the store. That is my kind of shopping experience! Thank you!

Thank you Josh for all your help! Great service and really took the time to make sure we got what we needed!

He was very unhelpful sat behind his desk then when we asked for help he argued with the sign said it was 100 more than the sign. If you want to be treated with disrespect go here. If you want to be treated like a paying customer, go elsewhere

Nice customer service.

Very friendly and helpful.

Diane was fabulous! I hate shopping for mattresses and she made it as enjoyable as possible.

Thanks Diane for all your help hope to work with you again!!! 💓💓

I dont know how its possible for screwing up the delivery dates, twice! Had to wait for our bed for another week after the initial date! Ugh... not recommended to see the sales lady there... cant seem to follow the prompts on her computer

Prices are way too high.

Good service

Very helpful!!

Great service!

Diane was bomb!

Best deals!!!