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Verizon Authorized Retailer - TCC
11 E High St, East Hampton, CT 06424, United States
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Verizon Authorized Retailer - TCC
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Al
Review №1

Wow. Amazing service here with Steve. Unbelievable knowledge on devices. I already love my new phone. Steve and staff is the best. ONLY COME TO THIS STORE FOR ALL YOUR VERIZON NEEDS. I live 30 minutes away and will gladly make the drive to visit this store.

Ch
Review №2

Kyle at this store was most helpful in my quest to choose a quality phone. He was really kind and patient with me while I struggled to decide and he made me feel like a valued customer . 10/10 would recommend you going to him for all your Verizon needs. Thanks Kyle!

Mi
Review №3

After untold HOURS on website, in chat & on phone w Verizon trying to get my phone reconnected to service, took it in to TCC and Dillon was able to immediately diagnose issue & resolve. Dillon is professional, patient & personable. And a sharp technician to boot. Superior service from Dillon & TCC. Highly recommended for any Verizon/phone issues. Thanks!!

Ma
Review №4

Kyle was awesome helping me set up my new phone & line. Super professional & I love a good clean store!!

Pa
Review №5

During my recent purchase of two phones, I worked with Tim, Steven, and Kyle. All three were knowledgeable, patient, friendly, and respectful.

Lo
Review №6

Dylan was so helpful! My husband and I transferred our numbers from another provider and it was a bit tricky but Dylan was patient and was able to get everything straightened out for us. He answered all of our questions. Highly recommend!!

Ki
Review №7

Kyle is the most knowledgeable and helpful Verizon employee we have ever come into contact with!!! What a great guy! Go see him if you have any issues with your phone…excellent!!

Ra
Review №8

Kyle at this store is very knowledgeable. He takes time with each of his customers. Highly recommend you see him with all Verizon needs including both new and existing customers. The store is always neat and clean.

Mi
Review №9

The young man who helped me with my phone was patient and kind.

Ro
Review №10

I had issues activating my new 12promax phone so i brought it here for help. Kyle was able to capture all of the info from my old phone and he went above and beyond as I had issues with some of my existing apps which he also was able to (with great patience) fix all my issues. When I left the store my phone was totally actives and all my issues were taken care of. Kyle is professional and a very easy person to deal with.Robin Rolfe

Ca
Review №11

What a wonderful store and experience I had at TCC! Kyle is knowledgeable, professional and knows his stuff. Hooked me up with a new phone and accessories and even got me approved for the Verizon Visa card to save monthly on my bill. Come see him for all your phone needs! Thank you Kyle!

Ma
Review №12

Dylan helped me find the right device for me and get settled in to it. Content transfered and case installed. Very professional and patient.

Ca
Review №13

Wish I could give negative stars for this business. Absolutely terrible customer service! Only one nasty guy working, waited 25 minutes to get absolutely no assistance whatsoever. We went up to Marlborough Verizon store and Keith provided spectacular customer service, solving all our issues and saved us money by changing our service Plan. Avoid TCC Verizon East Hampton store

Ca
Review №14

Kyle at TCC East Hampton was incredibly helpful, friendly and proactive for my account. Very happy with his help! Ps loved the sense of humor. Thanks Kyle!

Ti
Review №15

My experience with Verizon in East Hampton, Ct. was exceptional and I was very satisfied with the Sales Rep, Kyle . He explained the new program in detail and also I learned many things that will help me in the future..

Jo
Review №16

Fantastic customer service. Kyle is the best. Come see him.

Sa
Review №17

Kyle was an awesome help! My husband is very particular about his phones and did not want anything that the store had in stock. Kyle said not problem! He special ordered the phone my husband did hours of research on, and got it in in two days. When we came in he was helpful and answered our one hundred questions without complaint. He set up the phone for us, made sure all the information was transferred, and reassured us that this phone was exactly what he needed. I wish I could give ten stars. I live all the way in Ellington and I will ONLY come to this verizon to see Kyle for the amazing customer service.

Tr
Review №18

Steve was great. Best deals, best store filled with knowledge, gave me best deal and offers. Only shop here!!!

Fr
Review №19

This place is awesome and Kyle is awesome. Great customer service.

Ch
Review №20

Dylan helped me get my new phone set up and ready to go. He was patient and very professional. Great store, great employees!

BB
Review №21

I have been to tons of Verizon stores over the years.. East Hampton store is by far the best! Specifically Steve, this guy will stay late if he has to in order to resolve an issue. He is dedicated to top-notch customer service. I highly recommend East Hampton Verizon if you need any assistants with your devices. Ask for Steve, he is patient kind and willing to help!

Li
Review №22

Very helpful in getting two new phones & finding best available deals for us. Very knowledgeable regarding data usage, etc & extremely patient!

De
Review №23

Kyle is the best. He knows his stuff. Go see him for all your needs.

ja
Review №24

Excellent service! Kyle is always so friendly and helpful when I stop in.

Jo
Review №25

On Thursday January 21, I went to the Verizon store with a problem. Dylan, went above and beyond to correct the problem I had with my phone. Thank you for your great service. Dylan is definitely an asset to your company. Keep up the good work

Ro
Review №26

Kyle is the best. Go see him for all your wireless needs

sh
Review №27

Go see Kyle! He hooked me up with a new iPhone 12 Pro Max and gave me $700 for my old phone! Such an insane deal! Everyone needs to take advantage of this!

Ad
Review №28

There is a employee there, by the name of Kyle Slingo, who provided an amazing shopping experience. He deserves a raise.

Re
Review №29

I always have a great experience with this Verizon Wireless. The staff is always ready to help, and super friendly. I have contacted Kyle a number of times with questions & he is always happy to help! I even referred my cousin to him, when she had a question about her account.Shop here, and get support here knowing that their customer service is primo!

Li
Review №30

Ive used Verizon since I got my first cell phone about 20+ years ago. I have always been happy with the service I received which is why I continue to use Verizon as my cell phone carrier as well as purchase new phones and accessories from them.

Th
Review №31

Ask for Kyle, he is very patient and knows his stuff. He will find the perfect solution for you. The store was clean and well organized. You wont be disappointed when you visit.

Ce
Review №32

Got my new phone two weeks ago. The representative was terrific. Very helpful and knowledgeable about the products.

Ma
Review №33

Love coming to this store, have been coming here for years. They always have they right answer and know how to treat there customers. Come here for excellent customer service.

Lo
Review №34

Best customer service Ive experienced at a cell phone store. Chris took care of me in a very tamely manner, and made sure I was making an informed decision on my purchase.

Co
Review №35

I had an iPhone crisis recently...unable to send or receive text messages...definitely a crisis during this pandemic. Upon calling in for help, Dylan suggested I come into the store if that was possible and he would try to assist me.I was able to visit the store the next day and Dylan calmly worked with me to try to resolve this issue. He patiently and skillfully saved what he could but it was necessary to upgrade to a newer phone. Dylan helped me through this process step by step.I am very grateful for Dylan’s kindness and patience in dealing with my issues and concerns. He definitely earned 5 stars on the rating scale...I would give him more stars if I could!!!Thank you!!!

An
Review №36

Kyle was the best. Spilled coffee on my phone and he was able to revive it and get all my information. Go see him!

St
Review №37

Ive never had any issues, been going here for YEARS.Kyle S. Is a FANTASTIC worker, EXTREMELY efficient and VERY, VERY helpful, especially with me, who isnt the best with Tech.Hes an amazing worker, as well as all the others!NOTHING but positive praise!!!!

sa
Review №38

Chris and Dylan were great very helpful when it came to the purchase of my new phoneBy far some of the best customer service i’ve ever had and this store sets up your phone and transfers your information not like some other phone stores

Ch
Review №39

Store was great, products were available and very friendly associates. When you go Ask for Kyle, you will be very happy you did.

Ja
Review №40

Thank goodness I went here.. I was traveling and I had issues with my phone.. so much better than my home base location

Ma
Review №41

Happy with prompt service. Felt safe being in there during a pandemic. Will be going to this store going forward.

Ke
Review №42

Stopped in to upgrade my iPhone and change our plan, and Johnna was so helpful! She made it so easy to have what I needed and transfer everything over to my new phone. Great local Verizon store!

Ly
Review №43

Tyler was very helpful in finding a good phone for me. He took care of the transfer from my old phone and offered help anytime in the future if I need it. My only complaint is that the high chairs are excruciatingly uncomfortable for older people to try to sit on!

Gr
Review №44

Kyle was very professional and was kind enough to take the time to get my phone going again when it died. Top notch service. Will not shop for phones or phone accessories anywhere else.

Je
Review №45

The best experience I’ve ever had buying a phone. All of the employees there were friendly and cared about my experience and me getting the best deal. They also were friendly when explaining things and were happy to answer the many questions I had, even if I asked the same thing more than once. I wish every store and every experience was like the one I had.

Je
Review №46

I just left the East Hampton, CT store. Keith was extremely helpful in helping me to understand what plans were out there for me and offered good alternatives to what I currently have and also included my wife as a potential new customer. It’s people like Keith who keep Verizon ahead of the competition.

Jo
Review №47

Awesome service, the best. No other Verizon stores compare. Kyle & Dylan always there for me. COME HERE!!!

Ca
Review №48

Ian, Charles and Devon are fabulous Verizon people. Their customer service is outstanding and they were very patient helping us with our purchases, set up, and answering all of our questions. I will definitely seek them out for more questions as I felt very comfortable with their experience.

jo
Review №49

When into the store with a simple question about my account. After talking with Davon Padilla he was able to save me alot of money while upgrading my phone, my tablet, and my plan. Thanks again for the great service.

Ma
Review №50

Rude & Lack of knowledge about ANYTHING! The store manager is USELESS. The only useful employee is Chris.

Ca
Review №51

As soon as I walked in the East Hampton store a friendly salesman greeted me, asked how he could help me . I was taking very good care of by Dylan, I am quite clueless when it comes to Phones & electronics . Dylan was extremely patient with me explaining everything about the iPhone 11 Pro so I could understand . When I got home I had a few questions and called the store, again Dylan nicely talked me through it. I plan on buying a Apple Watch online but after the great experience with Dylan I am going to the store to buy it from him, thank you Dylan C.Holmes

Ja
Review №52

I have no idea about anything when it comes to “new” technology. Over this past weekend I worked with Jim and his customer service was amazing! He was so kind, helpful, and patient with me! I’ve never dealt with someone like him in customer service! Definitely need more reps like Jim!

GA
Review №53

Very helpful and knowledgeable staff. Great location.

Be
Review №54

Devon was fabulous helping us buy a new phone, very helpful and knowledgeable! (And fun!) We appreciated the help!

St
Review №55

My visit was great. I was given the help I needed and the associate was very friendly and inviting. It was a very pleasant experience.

El
Review №56

Dylan, was extremely patient, helpful and knowledable. I would definitely recommend going to this location. Thank you! Ellen

Co
Review №57

Excellent patient Dylan helped me a ton. I needed a lot of help & he was awesome!!!!

Je
Review №58

Great customer service!! Only place I’ll do business for my family.

Do
Review №59

The associate was very pleasant and helpful. He was very patient and answered all my questions knowledgeablely.

Ke
Review №60

My visit was fantastic! Very personal staff! They will take care of you!

MP
Review №61

Devon was the best! Treated me nice and got me in and out with my new phone! If you want great service, go see Devon!

Di
Review №62

Steve was fantastic and patient. Helped set up my new phone 100%! Come here!

Sh
Review №63

Charles at the East Hampton store is amazing! Knowledgeable, courteous and helped me get the most for my money!

Al
Review №64

My experience was great. Jim gave me exceptional service even though I had a lot of questions. I would recommend this store to all my friends.

Pa
Review №65

Steve is awesome, very helpful and knows his job well

Er
Review №66

Sam and Kyle were so helpful last night! Had to switch careers and my phone took 4 hours to update and transfer to a new phone and they stayed after to make sure i could Have a phone that night! Thanks again to them!

Ja
Review №67

I came in with some tech questions and Devon helped me out tremendously. He listened to me and my old man needs and helped me out. I love this store and Devon was awesome.

Pa
Review №68

The sign outside is inappropriate, but the folks who work inside are very good.

Kr
Review №69

Great visit to this store. Friendly and knowledgeable sales people. I’ll def be back!

Je
Review №70

The gentleman I was with was fantastic. Not pushy and he was very understanding. This location has great management and they are very down to earth! Thank you for the fantastic service!

Ka
Review №71

My son and I each traded our Samsung J7s and purchased Pixel 3s. Jim at the East Hampton store spent nearly 2 hours with us, giving advice& then transferring our data from old to new phones and making sure everything was in perfect working order. He was super knowledgeable about products, services and incredibly patient. This was the second purchase weve made from him and will not go anywhere else!

Re
Review №72

Verry verry verry AWESOME HELP WITH new phone and Perfect services !!!!!!!

Do
Review №73

Never left there happy. Always a problem. Hopefully Marlborough is a lot better. They have quite the turnover in East Hampton. Someone always different.

Ki
Review №74

Dont go to this branch. Not only were they uninformed about current products but they also were very rude to my wife. If you want Verizon- bypass them and go on up to the Marlborough store. Much friendlier people and they know how to deal with people.

Jo
Review №75

The people that work at this store are SAINTS

Da
Review №76

We got two new phones and save a load of money on our bill as well! Great service!

Su
Review №77

Love TCC east hampton ct great staff knowledgeable friendly

j
Review №78

Great service! in a timely manner.

Ma
Review №79

The Verizon store in Marlborough, CT. Was a great experience . The ppl.working there were super nice . The gentleman that assisted me took the time w/out an attitude, to activate my new phone and switch things over from my old fone to this1

An
Review №80

James B was awesome. Stop in you wont regret it!

Ja
Review №81

I had excellent service in the Verizon store and everything I wanted to get accomplish was done.

Ra
Review №82

The young man who waited on us was very polite and the ice cream was good, but I was not happy that my money was going to support the killing of babies. Planned Parenthoods main business is abortion. This is not health care. They also sell organs of the babies they kill. Please check out the facts. I will not be returning and will share this information with my pro life friends.

Ju
Review №83

Ive never had access to My Verizon because the staff at this store never used the PIN, password, or security answers I provided when I ported my number in. This problem has given me years of difficulty every time I need to change/update something like a credit card, or add additional data, I cant do it with ease and I cant do anything by calling the Verizon 888-number. I always have to wait on one of the people from this store to get things going again. When they go out of business, Im screwed out of my Verizon account, sooo not happy with this setup

St
Review №84

Was planning an evening visit to the store which was worried about as thought would be busy & would have issues. Prepared all day as did not want to not have what was needed to port over 2 numbers & get 2 new iPhones. Kyle the associate, Kyle the Manager& Tim were very helpful & knowledgable about the products & process. Also worked on finding the best package to suit my needs. They also stayed until all was completed -which one had day off and other was to have already left for the day. Went pretty much seemlessly & would highly recommend! Thank you again

Ph
Review №85

Great location! New manager Jim is awesome! He made sure I left with a smile :)

je
Review №86

Jim was terrific . Answered all questions . They did a great job

Hu
Review №87

Amazing patient staff that seems to genuinely care about its customers. Got my new phones here.

Co
Review №88

Derek was awesome. In and out and taken care of.

Tr
Review №89

Paid my bill in cash and got a receipt to reflect the date I paid it. However Verizons system shows they received the payment almost a week later. Now I have a late fee and a complaint filed against them for the time lapse. I will never trust these people with my money again!

Si
Review №90

Great! Verizon is my store!!! I love going in there

Re
Review №91

Always helpful in person or by phone. Been a Verizon user 15 years never go any place else

Su
Review №92

Very dissapointed. No one seems to know what they are doing. Waited a week for a phone other stores have in stock. Staff is very unfriendly and not helpful. Not the same level of service use to getting from this store. Dont know what happened.

Je
Review №93

Awesome store. Very professional and accommodating staff.

Br
Review №94

Steve was fantastic

Ar
Review №95

Ok service long wait times semi knowledgeable staff

PE
Review №96

Great service, convenient and fast

Ja
Review №97

Steve rocks

He
Review №98

Ridiculous wait time. Stood in line for an hour just to return a defective phone. This store location SUCKS

Lo
Review №99

So helpful. Thank you.

Ni
Review №100

Awful management and very poor service....I will not be going back here again.

Information
10 Photos
100 Comments
4.5 Rating
  • Address:11 E High St, East Hampton, CT 06424, United States
  • Site:https://locations.tccrocks.com/ct/east-hampton/11-east-high-street.html?y_source=1_MjczNTAxNy03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
  • Phone:+1 860-267-6169
Categories
  • Cell phone store
  • Electronics store
  • Internet service provider
Working hours
  • Monday:11AM–6PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–7PM
  • Friday:Closed
  • Saturday:8AM–8PM
  • Sunday:10AM–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
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