user
MSI Edison
45 Brunswick Ave, Edison, NJ 08817, United States
Appearance
MSI Edison
Comments
Li
Review №1

After spending more time than she should have with me Ereny with her patients and knowledge helped me pick out the perfect slab of granite for my new kitchen!! This is an overwhelming place but worth looking into!! There selection of stones is optimum! Service amazing! Very well organized and more than helpful!!Can’t wait to see it in my space!!!

Pa
Review №2

I recently worked with Marvin from MSI Edison, NJ. and he went out of his way to help me with my quartz selection. This particular location is a 4 hour drive for me, one way, and just not possible to do at this time. Marvin was kind enough to call me after I sent an email, and he FaceTimed with me in the warehouse so I could see/choose the quartz I was interested in. I don’t think there are too many people that would take the time out of their day to do that. Don’t hesitate to work with this company… and don’t forget to ask for Marvin

Mi
Review №3

We love working with MSI they have a great selection of materials and quick turnaround times. Our REP Suzanne Desalvo is just a phone call away and is very knowledgeable and helpful. She has helped me on many occasions to solve any issues I have had. Thank you for your dedication and hard work.

Th
Review №4

Although it is a pretty showroom, it is limited in selection, and since it is a wholesaler, it is not welcoming to individual customers. I visited recently and had a curt hello at the door. They make you sign in and collect your information. Then you are left on your own. There is no pricing or grading levels on the stone! They will not guide you on price or quality levels. You must select your stone and have your contractor price it for you. This is a waste of time, since I consistently gravitate to the most expensive stone lol! It would be so helpful if stones were at least somewhat marked by levels. They have a decent quartz selection but granite is much more limited than other places I visited. They do have samples you can take, but several were not available. They were not able/ willing to answer questions. My advice: visit with your contractor installer so they can guide you, or go somewhere else entirely that marks the price levels of their stone.

vi
Review №5

Placed an order almost a month ago,cant get the material which the company confirmed is in stock. Promising delivery every day,so far no delivery. No one knows what is going on

Sc
Review №6

I’ve been through this process before many years ago when building a custom home. This place far surpasses my experience from the past and Disha was amazing!

Ca
Review №7

Came to MSI not knowing anything about getting some granite. Eriny was terrific. She explained everything. She showed me the slabs and she helped me find the one I really wanted excellent customer service.Excellent facilities. So kind and friendly. No need to go anywhere else

Ke
Review №8

I had a wonderful experience at MSI in Edison today. Ereny was like my personal concierge. I was overwhelmed choosing my granite counter tops. She took away all of the stress and made it easy for me. Because of her, I will be coming back to order my tile back splash and flooring. I highly recommend MSI Edison.

No
Review №9

Good showroom - nicely laid out. However, customer service is poor. One of the three ladies behind the counter could get up and offer some customer support. Also, they were not very knowledgeable and you feel as if you are bothering them.

E
Review №10

Came here because we ordered granite at Home Depot and we needed to pick our slab. We are very glad we did because the colors were completely off. We chose white spring and in Home Depot it had a nice slightly rust color, but in person and seeing the slab it was very red and didnt match what we were doing. So we were here 3 times. Some things to know before you come here 1 dont automatically go to the desk with the girls there even though you may figure thats first...no...go to your right and sign in your personal information on the computer kiosks. 2 now you can go to the desk with the girls. We explained we went to home depot and had to pick out our slab. This leads them to taking 2 papers and clipping them to a clipboard w a pencil so you can look at other slabs and it lets you know which ones are with home depot and if they are in the category A,B,C,D,E for those prices you need to take a picture of the board at Home Depot. 3 You will then go through the showroom which is beautiful and through a door into the warehouse where the slabs of marble, quartz, and granite are displayed. Two things to know: children under 13 are not permitted in here and its very cold in the winter. 3 slabs can be cut from the same lot and they will look the same or similar, others can be very different if from a different lot so check carefully. 4 you are only allowed to have one slab moved and is a fascinating process and Mikey was great.Im detailing this because there are rules you dont know coming in and if you dont follow them it causes the girls at the desk to become abrupt.It all worked out and we are happy with our selection we settled with new caledonia but showing a picture of white wave which is just spectacular.

Ar
Review №11

Great organization. Showroom is beautifulStaff is very attentive. Our host was “Irene”She knew everything about all the products and was helpful in guiding us along the processBravo to your company for having a gem like IreneThanksArt B

Sa
Review №12

Bought stone for my last kitchen. Very good company and service. Am using again for my upcoming Kitchen Project.

Ch
Review №13

Ereny was very helpful assisting and getting us the slab we needed! The one we picked was not available in the Home Depot group but she assisted me with how to get it custom priced. Very happy with the easy walk in experience!

De
Review №14

Worth the trip if you are remodeling and want to view a wide variety of tiles and slabs in a well organized, large showroom. Samples are available for most products and you can browse the collections at your leisure.

Il
Review №15

Jadira was such a huge help in choosing our countertop! She was kind, patient and did everything she could to help us make the best decision possible! Highly recommend.

An
Review №16

Came up here to pick out the slab of granite I ordered at Colonial Marble & Granite. Ereny helped me work through the multiple bundles they had and was able to show me exactly what I was looking for! So glad I made the trip up from Delaware.

Mi
Review №17

Janai Shepard was extremely helpful. Tremendous customer service at the Edison location

Ro
Review №18

The showroom, although undergoing renovations, was extremely user-friendly, with a wide assortment of samples. Irini, especially, was so helpful. MSI is highly recommended for anyone remodeling their home.

An
Review №19

Ereny was fabulous. Thank you so much for your help

Jo
Review №20

Jagart was so nice, he walk with us around and. Show and explain and was very helpful. Definitely will recommend thank you

Ca
Review №21

Super service and superb product. With Noelias personable and knowledgeable assistance, I found perfect slabs for my new kitchen. I highly recommend!

Jo
Review №22

Waited a long time to offload my delivery 4 hours

Jo
Review №23

This was a wonderful FREE showroom to see the large variety of Quartz, Tiles, Marble and other Surfaces for Countertops and Backsplashes. After you walk though the initial rooms, you can walk through the area where they have the large slabs, so you can really envision how each will look as a countertop. The tiles for backsplashes were just beautiful too, with a wide variety of choices.You can also take home samples, to see how the colors would work in your own home.Highly recommended !

Ra
Review №24

Hands down. Best stone supplier. Don’t waist your time elsewhere. No appointment needed, QR code check in and great selection. Ereny provided excellent service. Even the guys got the machine and moved the slabs behind for our viewing. Great experience all around...

La
Review №25

The showroom is amazing! The selection of granite was excellent. Browsing all the beautiful slabs was fun. The staff was helpful and friendly. I love my new granite!!!!

Gr
Review №26

Jagrat greeted us upon arrival and escorted us throughout the very large indoor warehouse full of granite, marble and quartz slabs. Large selection of granite with samples to take if you want. I was very impressed at how quickly they were able to move the slabs so I could fully see the exact piece of granite that I was picking. Jagrat emailed my selection to my fabricator while we were still there and I feel that this is by far the best of anywhere I looked at slabs. I liked that all the granite was grouped together, (marble & quartz in their own sections as well.). I also like the fact that every thing about the place was designed to help enable me to make a fully informed decision and that we could see the actual pieces that we were purchasing. Also appreciate the way Jagrat followed through with my fabricator immediately. I highly recommend MSI Granite in Edison!!!

St
Review №27

The service there is not that great. The women behind the counter do not acknowledge when you walk in unless you ask for attention. They are either on their phone or staring at a computer. A simple “I’ll be with you in a minute” would go a long way.

Ro
Review №28

It has everything very organized and very good customer service

Ni
Review №29

We like their slabs selection. Excellent stone supplier.

De
Review №30

Wow I wish I could give 0 stars for customer service. Not sure why they pay 3 girls behind the counter to just sit there and chitchat all day instead of helping customers. I asked for help 2 times and no one got off they’re seat to help me or anyone on the floor. I left very frustrated and disappointed. Even though everything looked nice, I will definitely not be returning.

Mi
Review №31

Dont come with a flatbed, all day to get loaded. 4 to 5 hours every time I come in.

Da
Review №32

Nice place with a nice selection of tile, flooring and countertops. Not open to the public though.

Sa
Review №33

Ereny was so helpful with choosing my slab and also showed me some other d signs that looked similar and may have been less expensive.We ended up sticking with the cararra white marble but our slabs look perfect!!

Le
Review №34

Simone was the only staff member who helped me and my (Black) family members after being in the store from open until about close (Saturday 9 - 12:30 pm). We were selecting tile for multiple rooms, but no store associate offered help until we approached Simone. Its a shame that shes not a regular store associate.

Li
Review №35

Angel was very nice and helpful. We did have to wait a while for the slabs to be brought down even though we had an appointment. The p loom place incredible !

Th
Review №36

Awesome showroom. Staff is friendly and extremely helpful.

Kr
Review №37

Came here after a disappointing experience at several other tile stores, I will probably never shop anywhere else again. The staff was welcoming our sales rep Joanna was extremely helpful, answered emails and made sure we got the best product for the job. The selection is unbeatable. The quality of all products are top of the line. Don’t shop anywhere else.

La
Review №38

I was so excited to pick our stone but the experience I had picking it at MSI was more than I expected. My customer service rep Veronica was awesome. The professionalism we experienced made this process fun yet satisfying. I felt confident about my pick after Veronica answered my questions and eliminated my doubts. Looking for someone to give you outstanding service while purchasing at MSI ask for VERONICA. Thanks MSI you are who you hire.

Da
Review №39

Service is great beautiful showroom!

Ch
Review №40

An easy to navigate warehouse with very helpful associates

Ma
Review №41

Already paid for a slab and came to pick one out. Three women sat behind desk and pretended to be very hard at work and not helping. The slab that we selected did not look anything as the one that was on the floor. Selection was pretty poor. After waiting for an hour and not being helped, we left and promptly cancelled our order. Went with different stone place that had better selection and amazing customer service.

Va
Review №42

Visited the MSI showroom in Edison today and Veronica made the experience worthwhile. Her customer service is definitely remarkable. She was eager to help and made the shopping experience pleasant!

pa
Review №43

Best selection anywhere. Always new and fresh design

Li
Review №44

So glad we went to MSI. Mike and Ana were amazing! Very patient and helpful while we were choosing our granite countertops. They made the experience fun.

Jo
Review №45

Wonderful experience. Great selection and information provided.

De
Review №46

Great experience. Very helpful front desk and customer service staff. Well-lit, beautiful showroom. Clearly labeled and layed out warehouse. Clean play room for kids with video monitor in Warehouse so you can observe and choose the slabs without worrying. Looking forward to seeing the finished product.

VI
Review №47

Nice collection

Ra
Review №48

Great place to find the perfect granite. Very well laid out, easy to follow and find what you’re looking for. They have a very large selection and the employees are very helpful. They moved 3 slabs of granite so I could pick the two I wanted. Will definitely be coming back for future needs!

La
Review №49

We had a nice experience at the showroom. Large, beautiful selection. The only drawback was we couldn’t bring the kids in slab warehouse so we had to split up and go separately. Wish we knew that before coming. We would have left the kids home.

JE
Review №50

I went to MSI today and really want to appreciate the assistance of Sima Amin, she went thru all available possibilities for our needs,Thank you so much for your help.

Su
Review №51

The Edison showroom is fantastic! After checking in with the friendly receptionist and receiving a clipboard and notes sheet, my husband and I wandered throughout the huge selection of floor and wall tiles to solidify our decisions for our kitchen remodel. The staff is very helpful - supplied samples and answered all questions. No pushy salespeople - we approached the staff if we needed help. My advice is to make sure you have a pretty good idea of what you are looking for it will be overwhelming! Great experience overall. We left with some concrete plans.

To
Review №52

The warehouse is bright clean and well organized. Thestaff are professional patient and knowledgeable. The selection is tremendous. Get ready to change your mind! Payal our AR rep was terrific!

Ji
Review №53

I have been to many stone warehouses over the years and MSI is by far the most organized and stocked facility I have ever seen. This is a top shelf facility with a tremendous selection of stone, marble, granite, and display.

VM
Review №54

Wonderful experience. Very helpful staff. Able to view all the beautiful material without any pressure. Huge selection. Excellent quality. Took my time and found the perfect pieces which will be the highlight of my home for years to come.

Th
Review №55

Beautiful showroom and an extensive inventory.

Jo
Review №56

Very helpful and professional

J
Review №57

Huge Selection of Granite and Marble Slabs for your new kitchen. The Sales Rep Venus; was very helpful and helped us find the perfect Granite Slab for our kitchen. I would definitely recommend this place to everyone; its well worth the hour and half drive from New York City.

Ja
Review №58

They have such a huge selection of marble granite etc. Ingrid was really helpful, professional and gave information on things I didnt even think of. She made shopping there even easier. Ill definitely be back to make my final decisions with her. Thanks Ingrid & MSI

V
Review №59

My experience was wonderful. The staff was very helpful. The selections are amazing. Went to a few other places and this was my top choice to visit again. The supervisor Tony was exceptionally helpful and accommodated my needs for a certain type of color.

Ra
Review №60

Decent quartz selection but the employees have been extremely rude and unhelpful both times Ive visited. During today’s visit, they shut the lights off at 1 on the dot— without letting anyone know they were closing. We had our slab samples spread across a table as we were finalizing decisions and at first thought the power went out until we saw the employees just start leaving. We packed up in the pitch black (we were at the back of the showroom, with no natural light coming in). The whole thing was so rude and unprofessional. Hoping to find our quartz elsewhere.

Lo
Review №61

My experience at MSI was fantastic! The showroom is beautiful, and the materials are well-presented for easy viewing. The staff was polite, patient, and helpful; they were experts about the products. In particular, Maria was extraordinarily helpful and knowledgeable. She assisted me in making my final selection with confidence. She had great ideas and was wonderful to work with!

ed
Review №62

Shanice approached us if we needed help. She was very informative and very detailed oriented. She was very helpful all the way to assist us in picking our slab. The crane operator, Marcel, that assisted us was very helpful and cooperative as well.

De
Review №63

Referred to this warehouse by Flemington Granite. So glad we took the time to visit. Electronic sign in made you realize this business is cutting edge (excuse the pun!) Welcoming front desk group. Lots to choose from. Will be going back. Found something we like.

Ag
Review №64

Amazing customer service. Ask for Ruchika she is amazing. Helped me narrow my selection and was a huge help! Beautiful showroom- has everything your looking for. Highly recommend.

Da
Review №65

Very nice store. It has many choices and variation of Color.Ask for Abel great person . He is Always happy and willing to help.While everyone told me that the slob that I wanted was sold and I had to pick the one left .Abel went to the back and found the slab that my client was looking for.Thank Abel you save the day.

Ne
Review №66

This is a great place for countertop and tile shopping. They have a ton of selection and very friendly and kind staff. The countertop slabs we wanted to look at wasn’t available in the main showroom and Veronica, one of the sales reps took us to their other warehouse across the street and showed us what we were looking for. They had to move slabs around to get to the ones we wanted and they were very accommodating.Definitely recommend this business.

Ro
Review №67

Amazing operation - the warehouse is massive, well organized and the staff was wonderful and friendly. While it was a busy day and we waited to have a few Granite slabs tagged the MS International team was a pleasure to deal with. We have been going all over the NYNJ area looking for granite for our kitchen remodel and MS International has by far the best selection, the most well lit warehouse and friendly staff to help us find the right slabs for our kitchen. They even had sample pieces of granite we could bring home as we now try to figure out paint choices. Cannot recommend the MS International team any higher. Our experience was bar raising.

Ba
Review №68

Large well lit show room displaying lots of products for any project. I was looking for Porcelain Tiles for the patio and the staff was extremely helpful in explaining the products. Great place.

Be
Review №69

I really enjoyed looking at all of my renovation options. The floor staff were friendly and helpful. I only have good things to share.

Es
Review №70

Front desk staff was very rude and did not have accurate information about the availability of a specific slab I was looking for. Argued with me, gave me attitude. Once the manager got involved, things ran smoothly from there.

To
Review №71

What an amazing place! A very large selection of beautiful granite, and then even more of a selection of each slab type. Very friendly staff and helpful warehouse staff. Loved the experience!!!

La
Review №72

I came to MSI for a third time to pick out my slab for my kitchen. After 3 months of dealing with problems of my installation of my counter, I had Maria Vargas assist me in choosing the correct slab for me. She walked me through every step and was fantastic in listening to my needs and delivering on what exactly I needed. She was so pleasant to work with and was EXTREMELY efficient with walking me through the paperwork. I really enjoyed my experience working with Maria!

Ch
Review №73

Lousy service. rude staff.dont care about customers. office staff are especially rude and obnoxious. I hated coming here and eventually just got so fed up I went and found better suppliers

Am
Review №74

Brought my children not knowing you couldnt bring them into the slab area but Maria at the front desk watched them for me, which was a tremendous help as I live almost 2 hours away! Selection was handled quickly and professionally. Would definitely recommend!

Ja
Review №75

We visited so many other warehouses with countertops, floor tiles, backsplashes. liked MS International the most because of the show room, choices, service, display.Would definitely recommend it to a friend.

El
Review №76

M S International, Inc. is a gorgeous showroom and warehouse facility. It is beautifully designed, and a wonderful resource for abundant tile, granite & quartz options. The staff is very professional and helpful as well.

Ja
Review №77

This was a fantastic experience. Noelia was amazing and really took the time to make this feel like such a personal adventure. She helped me pick the perfect slabs for my new counter tops. Cant wait to do business here again!

Je
Review №78

We came to see the granite slabs for countertops. Just make sure you call ahead to ensure the ones you want to see are pulled ahead of time. The staff were very accommodating! We are very happy with the one we chose and the level of involvement we had in picking the exact slab that will be put in our home!

Ne
Review №79

I had a wonderful experience at MSI Stone in Edison NJ. They have a great selection and many varieties of stones. The show room is super clean, very well managed and organized. I had the pleasure working with Noelia, she was knowledgeable, sweet, patient, pleasant and very helpful. I am very pleased with the quality of service I received and highly recommend MSI Stone for any of your stone needs.

Ma
Review №80

We came here last minute. They were nice to accommodate us even if there only ten minutes left in the work day. Ruchika was nice and friendly. She helped us pick our kitchen counter slab very quick. We spent very little time here and we got a lot done. Very productive trip. Thank you.

De
Review №81

I traveled down 3hrs and wasnt disappointed. What a great selection of granite! Only thing better was the treatment by the friendly front desk staff and kind, patient and VERY knowledgeable Shanice who showed me samples and answered my many questions. Recommend to anyone.

Fu
Review №82

Pleasant to work with. Sweety is the best. Whenever I have a question an/or request she is always there to help me. She is very kind understanding and hard working. Many thanks..

Cr
Review №83

Alisha was our representative and she was extremely helpful and patient. Her great attitude completely made the day stress free and smooth. Will definitely return to her for future projects as well.

Ro
Review №84

The showroom is beautiful and super organized. It is very well staffed and the staff is professional, very friendly and extremely helpful. It was a wonderful experience!

Pa
Review №85

I was pleased with the service I received from MSI. They were very informative. Tony was very helpful in assisting me in finding a slab in my price range and also in finding my slabs. He located the 2 slabs I was interested in across the street in the warehouse. We walked over, and I looked at them to be sure they were what I wanted.

Ma
Review №86

MS International has two beautiful facilities with a large inventory of all types of wall and floor tile, granite,etc. - A real showcase!

RJ
Review №87

The store is exceptional. There was a great selection of Granite and it was amazing to see how helpful all folks were in showing me around and moving slabs. They also have superb lighting. I love that I can pick tile for the backsplash at the same location. All in all great experience!

su
Review №88

What fun choosing a countertop slab. Great selection & very helpful staff.

Mi
Review №89

The reception staff greeted me and offered prompt assistance. Ralph was extremely helpful and professional! Thank you MSI for making my experience a pleasant one. Ralph helped make my nearly 4 hour round trip drive well worth the trip!!

TK
Review №90

I have never seen such a large variety of the nicest current styles. Love this place.

Ri
Review №91

A nice starting point for granite counters, tile, backsplash and many other durable hardscape. Seek out one or more contractors first, since this vendor will not see directly to the general public and therefore doesnt offer pricing to the public as well. Your contractor will provide pricing, you will pick the product.

Ro
Review №92

A very good experience. Very friendly staff. Great selection. Easy and convenient. We knew what we wanted and were shown a couple of slabs to choose from. Highly recommend MS International.

Fr
Review №93

Wow huge place with ample selections. The staff was friendly and helpful! Glad i worked with them.

Li
Review №94

Great experience, customized service and never rushed! We visited MSI twice, once on a Saturday; their busiest day with only an hour left to their day. We viewed rows and rows of granite, marble and man made materials trying to make a counter top decision. We returned on a Friday morning when they opened. We had the best service and took our time really understanding how to make the best decision (design, practicality, affordability). Simone was fantastic! She walked the warehouse with us explaining how to make the decision and what to consider. She really eliminated our doubt and spent time explaining how the granite is found, removed, how the fabricator works with it to customize it to your job. I cannot say enough nice things about the quality of service and the genuine customer interest she expressed :)

Li
Review №95

This place sucks. Very rude and slow people working here.

ip
Review №96

This is an awesome place with a whole range of selections for countertops. My contractor referred me to this place. I love the Quartz and granites. The customer service is also good. They helped me in taking decisions. Definitely a place to look!!!

He
Review №97

Great showroom. Great selection. Helpful staff. Will recommend everyone looking for countertops to visit this place before finalizing your stone. Cheers!!

Sa
Review №98

There is a big lack of attention to the costumeryou have to wait more than 1 hour to get you order from the warehouse No service at all. Everytime I get material from there. Its a nightmare I wish the people who own that place would look at it because its really disappointed. What its going on .

Kr
Review №99

Ralph was fantastic to work with and super helpful. I was able to place my slabs on hold for two weeks so that my husband who is in the Army is able to see the slabs when he comes back home! The staff was also extremely friendly and quick to help!

Pa
Review №100

Nice showroom. But be aware that the staff at this place will not be able to tell you the price or give you a sample to take home, instead they will tell you to write it down on a piece of paper and contact one of their preferred contractors. There are other viable options out there.

Information
100 Photos
100 Comments
4.5 Rating
  • Address:45 Brunswick Ave, Edison, NJ 08817, United States
  • Site:https://msisurfaces.com/edison-nj-new-york-countertop-showroom/
  • Phone:+1 732-650-1815
Categories
  • Countertop store
  • Flooring store
  • Granite supplier
  • Natural stone supplier
  • Tile store
Working hours
  • Monday:9AM–12PM
  • Tuesday:Closed
  • Wednesday:9AM–5PM
  • Thursday:9AM–5PM
  • Friday:9AM–5PM
  • Saturday:9AM–5PM
  • Sunday:9AM–5PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Service guarantee:Yes
Similar organizations