Expected. Oldie but goodie. Ive had pretty awful experiences with quite a few fed ex drop boxes. This place is awesome. Considering its fedex owned

EVERY SINGLE TIME I make orders online and they’re coming from Edison some how some way all my packages seem to disappear or they’ll say “departed” and I get a delivery date but they never show up but some how some way as soon as I call and investigate and yes sadly complain. It magically appears and it’s delivered. This has happened not just to me but to several other people when it comes to the tracking list saying from Edison. If I could give it 0 stars I would cause 1 star is too nice

Somehow a large heavy package of router bits entered this facility And disappeared FedEx has cost me a lot of money and time and I have called them multiple times to search for the package that went missing May 13 And they have done nothing and every single time I call nobody knows anything and then at the beginning they gave me confirmation number that went to nothing. I’m pretty sure they are complicit with somebody stealing packages there plain and simple many people have been missing packages at this facility FedEx is doing nothing about it and it’s costing people money.

Wow I was impressed after reading negative reviews about this office. The lady working at the counter, I think her name is Helen was super friendly, helpful and very fast. She welcomed everybody the same way. This was my first time here and I was prepared to get a not too good service but it was totally the opposite.

Great customer service on my visit. Covid-19 precautions in place.

Good service 👍 Always

Only one person working during lunch hour, should have more than one person working.

Location has everything you need from the shop but it’s just connected to the warehouse. Quick, helpful service. Found my new fedex spot.

Waiting inside by the door for package to find a sorry we missed you note on the screen door. No knocks or anything and now i cant even pick it up and need to wait till the next business day. With a there is nothing we can do reply to my complaints. This is why people talk bad about delivery services.

Great service. Friendly agents

Have gone here few times, pickup and droppff experience is usually smooth. Sometimes the manager was not onsite so I had to wait 10+ mins for them to arrive at the counter

I didn’t like my experience at all. For 5 min of work I almost spend 20 min and still my work was not completed. Again I have to make one more trip. Not friendly.

Other than a text saying my pick up was ready before they opened it was quick and workers were friendly

Service was quick & friendly. Thank you.

Stuff is very friendly and always helpful

Come here often, hardly ever a line staff is super friendly & helpful

Courteous service, no line

Service was good. Cost a bit expensive.

Good place to work and Good job .

The young lady that helped me was so understanding. She went beyond what she really had to do i would drive here again in the rain if the package needed to make overnight delivery.

I have fantastic experience. Employees are super helpful and very friendly.

Quick and easy pick up center.

Too out of the way....Nasty driver at ups wouldnt take my FedEx pkgs so had to drive the distance

STOP STEALING PACKAGES...MY PACKAGE MYSTERIOUSLY STOPPED MOVEMENT AFTER LANDING IN YOUR FACILITY!!! FEDEX, UPS, USPS ALL SUCK! GET IT TOGETHER!

Well what can I say, the worst customer service

👌 Employees are the best, they really take care of you.

One counter person.... 10 customers in line. And to top it all off... I couldnt mail my boxes because FedEx doesnt recognize certain USPS standardized addresses. How can you not recognize and service valid USPS standardized addresses?? Im not talking a PO box... Just a regular street address. Waste of time. Youre better off driving your packages where they need to go. UPDATE: 5 days and FedEx still has my money ($162.17) on hold, they wont release it.... Had to contact Wells Fargo and open a case as to why they wont release the funds. Do yourself a favor... Dont use FedEx. And if you must, dont come here, youre better off using one of those FedEx shipping centers like Mailboxes, etc. If they charge a small convenience fee, it is totally worth it to not have to come here.

I accidentally sent my package to the wrong address and it was on its way back to sender. Someone from here was kind enough to call me to let me know they had it and I was able to pick it up.

Very slow for drop off

Delivery Exception because customer not available - As with other reviewers this is a complete lie. We are working from home!!! No delivery note and clearly no attempt to deliver. Ive had issues with FedEx before and after contacting customer service, I then got angry phone calls from someone purporting to be the Edison Manager who was very aggressive and wouldnt comply with Customer Services request to deliver the package. Why?!

Not professional.

Helping staff

Nice human beings working there but they need to be far better trained and managed. This location has fallen way off from the operation there a few years ago. Sad.

Great customer service, friendly and helpful staff! I drop off packages for my company often and occasionally ship personal packages at this location.They’re open until 8:30 pm during the week. I’ve dropped off items at 8:25 pm with overnight sipping and the packages still get delivered the next day by 10:30 am!I’ve seen people come to try to pickup packages either without a proper ID or “for a friend”. They get turned away and are angry or disappointed. This is the customer’s fault, not Fed Ex’s. If you arrive properly prepared, things typically go very smoothly.

My package is being delivered to a different location, and noone is willing to assist me with a problem they caused?

The worst!!!!! Never doing business with them ever again. I was supposed to receive a package yesterday evening. When it hadnt been delivered, I tracked it. It stated that it was going to be returned to the shipper due to the address not being valid. I received no notifications at all. When I called, the address was correct ( Ive never have issues with UPS or USPS everything always get to my house). Then they stated that it was already returned to shipper and that there is nothing else they can do. The representatives did not try to help me one bit. This was the worse experience Ive ever had. (Note: This item was time sensitive, it wasnt just a tube of toothpaste. Which is why I am livid.)

Fake status updates, Worst express service ever, expecting a Express shipment today morning and awaiting at the door, but the status changed to delivery attempt made without an actual attempt. No attempt notice left on the door either, fake updates. Never expected from FedEx. Dont waste your money on express shipment, not worth it. This is my second such experience.On top of it they dont have a way to call the driver / FedEx location where the package was out for delivery - Waste of time to call the customer service. USELESS!!!!.

I had a package shipped via next day to Edison and the tracking said it would be delivered by 3pm. 3pm came and went and it didnt end up coming until almost 330p!!!! This is unacceptable and someone needs to be fired for this incompetence.

Terrible staff, management and service. Walked out after standing there waiting for 10 minutes and drove to the Iselin location. AVOID THIS CENTER AT ALL COSTS!!!

Excellent service, especially Ron!

FedEx is the worst company EVER!!!! I have a note on my front door with instructions to place ALL packages inside my back patio. Every other company UPS, USPS etc follows those instructions, yet Fed EX Never does! I called the 800# several times to complain. I was told they would send info to the Edison location, I was also advised to update delivery instructions on the website. I have done that & they still never follow those instructions. Save your money & Use another company!

I was a little worried picking up my package based off the reviews I read. But I received friendly fast service! I have ZERO complaints. 🙂

Great, 😁😁😁

One of the worst customer care support, i missed the package and i called 15mins after that to ask for the driver to come back. The package is super critical and i lost the entire day and also the outcome of that was bad. I will never send or ask any of my friends/family to send it through FedEX

Crowded

Just called and they answered my call an than hung up immediately because it gave the ring tone right before they answer there was a small second of silence an than BAM straight to the customer service survey which you get AFTER your talk with the representative that NEVER happened for me.. just wow.. GREAT customer service! (EXTREME SARCASM)

Great customer service

Quick and courteous service. A dolly was provided by FedEx so I could wheel my heavy package into the facility right up to the counter.

Multiple very bad experiences. Terrible plan. Terrible staff. Huge waste of time.They actually refused to let me pickup a package for my wife even though my ID clearly shows the same address. On other occasions,. I went 1 your before closure well into the time frame they stated package would be there. A big passive aggressive worked was too lazy to get package from truck. 1 hr driving time wastedI went all the way up management who tried so hard to get the package to me. However, she was ultimately not empowered to fix the problem. This whole corporation sucks,. This specific center particularly stands out

I visited this FedEx location on a Tuesday afternoon. Absolutely terrible service ! This is the worst FedEx location Ive ever visited ! There was only one FedEx person working behind the counter with a very long, slow-moving customer line ! She was a short, chubby black woman with a short-cut, blond-colored Afro. Although it isnt her fault that no one else was assisting her behind the counter, this same black woman attempted to charge me for tape to seal my shipping box. I deemed her request to be quite ridiculous, especially because I was shipping a small box with a prepaid FedEx label ! However, she still attempted to make me pay for tape to seal the box ! Consequently, I politely told her No Thanks and then I traveled to the other Fedex location on Route 27 in Edison, NJ located at 1789 Route 27. The service there was FAR SUPERIOR and the gentleman at the Route 27 Fedex in Edison, NJ location never attempted to charge me for tape to seal my shipping box. Needless to say, I will never go back to the Fedex location at 399 NJ-28, Raritan, NJ 08869 ! I will also advise any and everyone I know, along with whomever I encounter, to not do business with the Raritan FedEx !

Could use more people on the front line. Those working were nice.

Good people and good service. There are legit no lines unless theres a holiday around the corner

This a great location. They have good hours and a Dropbox out front

Great guys. Fast and efficient. Much better than other branches.

First of all whoever came to my house for delivery is an IDIOT.He left a door tag saying my package had to be signed when i went on the site the day before and signed through there. i was home and he did not RING my doorbell or even knock so because of that i missed an important package i was supposed to fly out of the country with. Thanks for nothing FEDEX ill make sure its the last time i use your services.

Great service. I was in and out in a few minutes.

Brought a box in to ship, but it needed to be taped. They dont do that. Instead theyll sell you the tape.

Horrible service. I can’t beliebe their policy are this strick, I can’t let anyone pick up a package. I have to go and do it myself. Knowing that I work all the time and no one is home. Called FedEx twice for them to tell me someone has to be home either someone with my last name or a spouse. No one is literally home...

Didnt bother to knock or ring the doorbell so they left a door tag to deliver the next day. Glad I payed for expedited shipping because I needed my work laptop back ASAP and now I need to wait another day.

Don’t come here on a Saturday. Only 1 person works the counter and it it takes absolutely forever, even with just a few people in line.

Just amazing service waited 30 mins just to drop off a package....unreal !!!! One person working with 10 guest inline

I cant say Iloved it simply because it was so professional and sometimes a bunch of people pile up at the line because only one person is there. Ikind of wish they had a better way of displaying our options rather than assume we will just look it up. They should have hada warning about bringing ID for certain packages...

Went just before closing time and there seemed no sence of hurrying me up. Had to wait for a talkative customer to finish talking about his diet plan but forthe most part Got in and out in a few minutes and will def go back anytime Im needing fed ex services.

No comments, just doing routine work

Very quick service. I was in and out in 5 minutes.

Helpful staff who are consummate professionals.

Pick up fast

Driver to my route constantly delivers my packages to other homes.This time the driver reports house member declined for signature and checked my package as delivered. According to the sender they required a signature for delivery. My home camera never has this driver recorded at the time he says the package was deleivered.Then when I call customer service that tell me to go around my area to ask if it was delivered to them by mistake. Seriously Fedex, let me knock on doors to find my package that you are paid for to deliver. Happy I have a home camera to show I did not decline to refuse and the drive lied about refusal to sign. And that the driver never delivered to my house.I get once or twice but last week I had severak packages, again delivered to the wrong address. And that time my husband went all over the neighborhood knocking on doors looking for it.My husband should have gotten paid for the lack of job Fedex did.

OK so i dont exactly live there. But here is a story for you, i currently as of 12/2/17 have had a package get missorted at this facility 3 times, all i want them to do i send it NYC. I man once it was sent to TX and currently they missorted it and sent it to Indiana. Where to next ? Is it that hard plz to NEW YORK NOT ANYWHERE ELSE, JUST READ THE ADDRESS.

I originally had went for an interview. the prices that they had advertised for payment per hour on the signs located all around Rahway were kind of inaccurate and that was a little disappointing

Worst god damn Fedex I’ve ever dealt with. They can go F*** themselves. All of the staff are pieces of you know what! This Fedex deserves a negative 5000 star rating. F*** Fedex, everyone in this whole company is a loser and a C**T. Maybe if Fedex actually paid more and actually cared about their female employees, they would have a good company. I hope that you go bankrupt, Fedex. F*** you and the f***ing horse you rode in on. Get off your high horse, get a grip, and eat S**t.

Nice and convenient for me to get to.

Clean but personal touch is missing

Most unreliable delivery and falsified information. Without trying to deliver the travel history created stating Customer not available or business closed interestingly you wont find missed delivery tag on your door or the delivery vehicle will not even anywhere near the delivery address.... ! . Timelines shown in travel history is highly impossible considering distance from dispatch center to reaching the delivery address.

Friendly staff and speedy service

Great customer service. Quick and easy.

Good place to use when pressed for time

They lost package and always find some reason to escape package delivery..go with USPS or UPS

It has been a week now that someone has tampered our package and we have sent the inquiry and they said that have tracked the package but since then it has not been shipped and we are still waiting .

Talk about poor service is just horrble they just dont care!!! the package supposed arrived on Wednesday now comes on Thursday but it gets better now comes on Monday !!! W.T.F!!!They say they can not communicate with drivers thats a LIE !!! I used to work for ups and know thats bullshit she just dont want to call him!!thats why I never use fedex service if you can call it so is HORRIBLE !!!UPS, DHL and even amazon logistics makes way much better job and started recently.

Had to wait over 5 mimutes for someone to come to the counter.

Always easy to ship packages here. Quick in and out.

53’ fedex trailer just came speeding through a 25 mph zone on Woodbridge Ave in Highland Park. Our building has cameras. Tell your drivers to slow down or the next call is to the police department.

Excellent service and very efficient

Fast and easy shipping.

Easy to pick up packages, less than 5 minutes.

My parcel pickup was a pleasure. Nice counter person, quick service, clean attractive facility...

The Service of the staff could be better

Fedex has a business... The drivers will say they have delivered your Cell Phone and then steal it. They then will blame you or if you catch them they will claim it was an Unknown address and say your phone was sent back. The phone will then get lost on the way back to the cell phone company. . the Caucasian manager is very nice but very nieve. He doesnt get whats going on. This has happened 3 times now. twice from the Edison office.. And talk about mad... the ones who are part of the scheme at the Fed ex location were defensive and angry!!!

I cant believe they dont train their drivers on something as simple as ringing the doorbell and waiting a minute... I cringe every time I see FedEx is going to deliver my package, even more so when I have to be there to sign for it. I was even home one day to wait for the package and blatantly wrote up a sign to ring the doorbell, but I guess they hire people who are illiterate. Such a tedious process that I now need to contact the seller from Amazon to tell them I want to pick it up from this location thats over half an hour away from me. I hope I never have the displeasure of your terrible service again.

I live in Woodbridge Center Plaza Apartments and I work from home. The driver who delivers my priority packages is LAZY! he wont attempt to deliver my package he doesnt even leave a door tag! I chase my packages for days. He should be fired!

Very helpful guy at the counter

Fast service, no delay and answer all my questions

Opend till 8 make it works for me.

I left my iphone 4 there while handing in a package.. i know for sure i did .. went back there a couple hours later and they said they didnt have it ????? suspicous

IT WAS HORRIBLE!! NOT ONLY DID THEY LOSE MY PACKAGE THEY HAD THE NERVE TO DENY MY CLAIM FOR NON PAYMENT OF THE PACKAGE AND SENT ME A LETTER STATING THAT THEY FOUND NO EVIDENCE THAT THE PACKAGE WAS MISHANDLED.!!!PATHETIC

Fast service 👍

My fedex drop off hot spot

Great facility with very helpful staff

This place always seems to be understaffed, but the workers are friendly and nice.