Hands down the worst experience at a hair salon I’ve ever had. I felt it was very unprofessional to pretty much ignore me as the client while my stylist, Kaitlin, chatted and laughed with her and another stylists friends who were hanging out in the salon. At one point while talking with them, she dropped the brush she was using to color my hair with on the floor, said “oh sh*t”, picked it up, and continued to use it. She had asked her fellow stylist to do her a favor, which I thought would be to grab her another brush, but instead, she asked her to pull up her pants a few times. She got the color (black) ALL OVER my forehead, side of my face, and ears.. it’s like she didn’t even try to be careful. Once the color sat, she took me back to wash it out, and really only focused on the top of my head. When she was done washing, I sat up, and she said she needed to get the back some more (the part where my neck / head rests on the sink). I could tell she didn’t get it all out back there, so I was relieved that she wanted me to sit back down. I sat back down for nearly 30 seconds so she could splash some water, and then plopped a towel on top of my head and told me to go sit back down at her chair. She blow dried my hair and straightened it, and while I was on my way home about 30 min away from the salon, I ran my fingers through my hair and realized that from one ear, all the way behind my head to the other ear, still had color in it! It was sticky and all gross stuck together, and I had to open the windows because I could smell the chemicals or whatever the color is that they use. I called the salon and asked for a refund, and Kaitlin told me she’s going to call her boss and that she will get back to me. I never heard from her or her boss, and will be trying to call again, but I panicked the whole way home wondering if the coloring left in, would ruin my hair for being in there for so long. I got home and immediately rewashed my hair and blow dried / straightened all over again.Either Kaitlin doesn’t want to call her boss, and doesn’t plan to, or Kaitlin’s boss doesn’t care about how her employees treat their clients. Truly unacceptable. I will not be back, and I’ve told all my girl friends in the area never to visit tangles.

I came home to a nightmare. I think her name is Kristine or Kirsten I am not sure, all I know is her name starts with a k. She does not know how to cut hair. I told her I wanted my hair cut to my shoulders. My hair is thick and heavy, she didnt even spent 10 minutes on it and she was done and than she did my eyebrows and chin. I came home and I had a big long piece to my elbows that she missed. And I had to clean up my eyebrows and chin were she missed hair. My eyebrows werent even either. I personally think she shouldnt be a hairdresser if she doesnt take the time and do her best when someone new comes in.I went to another hairdresser and she was shocked how messed up my hair was. She said one side was longer than the other. And I had so many long pieces that she had to even out. And I mean I had several pieces of hair that were way longer then the rest. And I’m not talking just a little bit longer they were longpieces that there’s no way she could have missed during her cross check.I usually like going to tangles to get my eyebrows done because I like the chairs. But it was my first time back since the pandemic started. Now I kinda know what her name was to avoid her if I ever go back there again.

Very nice place and very nice people make you feel right to home would highly recommend

I was very pleased with my stylist.

The staff is awesome 😊.

Let me do a walk-in when no other salon in this town would 👍👍👍

Great haircut and company with Emile. My favorite salon in the North Country

I have used this salon for 6 years and never been disappointed. Their stylists are acknowledge and helpful

Maddie is wonderful with our granddaughters, she always give us the best service and haircuts

Experienced very unfriendly/rude service today when I brought my 11 yr old son in for a cut. We felt like a bother. I usually buzz him at home & was intending this special cut to be a fun experience for him. Very disappointed

Great haircut/color, Friendly stylist, Relaxing atmosphere, nice selection of products

Dale does an excellent job, every time! I wont go anywhere else!

I love this place. Kara is always so good to me!

I see dale there and I absolutely love him hes great at what he does and is affordable

She did an amazing job.

Love those girls. Always do a great job!💜

Great salon and spa. Very nicely renovated old home and very good service.

Kelly did a beautiful job...and stayed extra long on a Saturday! Thank you!

Great team at Tangles and the space is very pretty and welcoming.

Kelly is the best, my daughters will only go to her

Emile does a great job!

Emile did my hair and its perfect, love it!!!

Great service.Wonderful people! Great prices!

Great staff and beautiful salon!

Madi was awesome