Trotters was recommended to me by a friend who told me they were great, and he was right--they are! The service rep Tyrone was accommodating, knowledgeable, friendly, and not at all put out with me when it turned out hed made a trip for nothing because my garage door was actually working. Instead, he schooled me on the necessity of surge protectors and oiled the coils and track, which I very much appreciated. Thank you, Tyrone and Trotters!
Excellent work at a fair price. I knew going in exactly what it was going to cost me, no hidden fees. We are extremely happy with our new garage door opener!
Prompt Service. Technician came to house on a stuck door carrier. Asked me to try the door again and it worked. Explained to me that this happens sometimes. Greased the door carrier. No charge. Will definitely use Trotter again.
Got a quote. Scheduled work start date. They called on the work day to send Josh to look at the job again. Josh said employee shortage due to Covid. Also no torsion spring available for single garage door. He will come next day to repair double door & order parts for single door to do later. Next day double door fixed. I called 5 days later to ask if part in for single door. No idea who I am or what I am talking about. He will research - call back. Still waiting.
Very quick installation. Tyrone took time to make sure I understood how to run everything before leaving. Will definitely use again and recommend to others.
Pedro came out today and went above and beyond my expectations. He inspected both doors, showed me how one was in good shape and one wasnt, explained exactly what he proposed to do to fix it, and then got right to work. He even took the time to adjust each door and make sure they were in perfect working order. When he finished, he showed me exactly what he did, had me test the doors to make sure I was happy with them, and cleaned up. Overall, a great experience with Pedro and Trotter today!
Easy, no pressure sale. Superb product. Competent installers. Couldn’t be happier. We shopped several OKC Metro Garage Door Companies. The Haas brand doors we selected from Trotter are as good looking as they are functional. With such a great price we upgraded from single layer pressed steel doors (3 car garage, 1 double-16 ft, and 1 single-8 ft door) to double steel clad, fully insulated, with ½ in thick, tempered/insulated glass windows, and decorative hardware. The before and after is stunning and having ambient light in the garage is amazing.
We went with Trotter because of the good service we experienced on our old door. They installed the new door today and did not disappoint! You get what you pay for! May be more expensive but is well worth it.
I just had Tyrone & Lonnie out to my house. Friendly and professional. All 3 garage doors sounded terrible and some times would not open. They tightened the springs and lubed. The doors are opening so much better and sound great. Also very happy with the price.
We had Trotter install a new garage door opener at our house. They did an excellent job. The technician Nick was just the best. He took time to explain any issue and give his solution to them. He also made sure we had a complete understanding of how the new opener was set up and that everything was working before leaving. He even got our cars tuned into the opener. Excellent service and we would highly recommend Trotter Overhead Door.
Excellent trustworthy company. We just relocated to OK and called for an inspection and remote. The folks here were so helpful and knowledgeable. I am so grateful to have found them.
This is the third time we have used Trotter, at 3 different addresses since they have a lifetime guarantee on their work. The service staff is professional, knowledgeable, and efficient. The prices are reasonable, and service is very timely. Our garage door broke during the recent ice storm and they were still able to schedule service the next day. Impressive.
The guys at Trotter Overhead Door are amazing. We own auto repair shops in Edmond and OKC. One of our bay doors was damaged at our OKC shop to the point we could not open it. This bay was where our alignment machine is located. So we could not perform alignments until the door was repaired. Once we explained our situation to Jesse and Sam they made arrangements for a tech to come to our shop right away. The tech was able to repair our door very quickly which allowed us to be back in business for alignments. Thank you Trotter Overhead Door. I would highly recommend these guys.
Quick service. No upsell pressure.
I was Not able to use Trotter initially as I wanted as my Home warranty guided me elsewheres. The installation was not good. Finally I called Trotter, explained and to my Amazement said they would make a Courtesy call. Trotter did so here in Edmond, fixed the other firms mis-install .... and Charged me NOTHING. How Rare is that such service!
I would love to support a small business and I am usually okay with paying a bit extra for it but Trotters was trying to charge me $55+ tax for an opener I can get on Amazon 2 for $15. I’m not even paying for a service. Just the opener. This is a little more then frustrating. Seems like a scam almost.
Really good experience with Trotter. My only issue was the communication with the install date. I had to call several times to find the install date. The installer was beyond helpful and did an amazing job. He talked through things with me throughout the installation process. He asked my input of different options. The door ended up being amazing.
We had a great experience with Trotter overheard Doors. Our springs broke on our garage door and they came out the next day and had it fixed very quickly. Their technicians were professional, informative, and did a great job. I would definitely recommend Trotter.
Trotter Overhead Door installed a new 17 door for us earlier this year. The door looks great and coordinates nicely with our home. About 18 months ago we had a new garage door opener installed by another company, but it had been installed poorly. So we had Trotter reinstall the opener. Trotter technicians are expert at what they do. And they have a great selection of quality garage doors.
The crew at Trotter got our shop door back functional and us operational quickly. Highly recommend them for your repair needs.
Prompt service. The problem was diagnosed and solved in an efficient manner. Technicians were honest and open about possible solutions. The professionalism and service of Tyrone and Lonnie are much appreciated.
Really prompt with getting someone out to the house do the repair. Cost was affordable. I have used them in the past at another home and they have always done a great job! Highly recommend them.
The quality of their work and professionalism of their technicians are top-notch. Every technician Ive had come out is great- they even came out to evaluate my door free of charge. The only reason I have deducted one star is because of the lack of communication by the office staff with the technicians. Let me explain: a few weeks ago I noticed my opener was not functioning correctly. Trotter had a couple of technicians come out and they gave me some options: either replace the sprocket in my opener or get a new opener. They verbally quoted me prices to have the sprocket replaced, or the opener replaced, along with springs for both my doors. Very knowledgeable, very professional. I said I would think about my options and call them. A couple days later I decided to just replace the opener, so I called them. I explained to the girl who answered the phone (who is generally not very helpful) what I wanted done, and she transferred me to a guy, to whom I explained the same thing, and specified what work I wanted done, and what model of opener I wanted. He assured me that the techs would have everything on their truck that they needed. I called them the later (I think the day before they were supposed to come out), once again, just to confirm they were aware of what I wanted done, and was given the same assurance. The day they were supposed to come out I took off work, waited for them to come, and finally when the techs arrived they didnt have a clue what they were out there to do. No one had communicated it to them! Also discovered that the model of opener I wanted was out of stock. So I took a morning off for nothing. I ended up going with another model of opener a couple weeks later, and the tech came out and did great work. The work was done in just a couple of hours for the price quoted, and couldnt be happier with the end result. This may appear to be a lot of negativity for a 4-star review, but I wanted to adequately explain why I would deduct a star from what should be a 5-star review. I would and will use them again, I just hope they give some….guidance…on communication to their office staff.
We are repeat customers and will continue to use them when we have problems with our garage doors. When opening one of our doors yesterday, I heard a loud noise as the door went up. Called them and a technician was here the same day! Diagnosed the problem quickly and we needed a new unit after 17 years. The technician installed it, programmed new remotes, and keypad. Great and courteous service! Very reasonable prices for the quality work that was done.
Called Trotter and they came out within the hour due to a cancellation. They replaced both springs on the large door and replaced the bracket with a more durable one. Jacob was very knowledgeable and professional. He adjusted and lubed the doors and went above and beyond. We had used Trotter in the years past at another residence and was very pleased with them again this morning. Trotter is the only call to make! Thanks Jacob.
Great service. On time and even fixed a couple of things that I did not call on. Second time I have used them. Once for my house and once for my business. Highly recommend.
Fantastic, first class, and awesome. I am super satisfied with the high quality products and workmanship from Trotter. Firstly, they came out and made at-cost repairs while I waited for my new door. My new garage door system is super quiet and looks amazing. I highly suggest this company if you need any assistance with your garage door.
Asked Trotter to come out and check if my garage door was working okay since I started hearing strange sounds and awkward movements by the door after we painted it. Sure enough, the paint on the door was sticking to the weather gasket. They offered a simple solution - I should rub candle wax on the gasket. No charge for coming out; no attempt to sell me a new $%#@$%. Thats why Trotter is the who Ive called for the past 25 years.
Our 14-year-old garage door opener quit working, and a new circuit board was unavailable because of the Coronavirus pandemic. No problem! We were able to get a new LiftMaster opener to replace the old one, and received a good deal as well. Trotter Overhead Door has been our reliable source for garage door equipment and service for a long time. I highly recommend them.
Excellent service from planning through execution. On time, courteous and efficient. Fixed old door to last at no charge until new doors arrived. Door adjustment done on time, well, and professionally
Trotter has a fantastic track record. Id recommend them for any garage door needs or sales. They are always friendly and professional.
My parents garage door broke in the late afternoon, and they were over there and got it fixed that same evening. Very reasonable price as well. Highly recommend.
Professional, polite, and quality service. They worked on old garage door opener that was hit by a lightening strike. When that failed they installed a new one for a fair price and outstanding service that’s hard to find these days.
Representatives were polite, knowledgeable, and efficient. Experience could not have been better. Thank you, Ron H. Whitlock
All went very well. Installation was exactly what we needed. I appreciate being able to get the work done today since the materials just arrived on Tuesday. I understand the supplier was shut down because of the virus which resulted in a delay in getting the door out of their facility. We are very happy with the appearance of the door. I am glad to be done with the heavy lifting on the old cedar door anytime Sharon wanted out of the prison.
Very nice and straightforward customer service. Responsive staff, quick accommodations. Calls and texts keep you informed about specialist visit. No pressure visit with practical advice on what to look for until final decision on need for repair is made. Please, keep doing good job!
The guys who did the install were outstanding. Would highly recommend
Trotter Repairman explained to me what had happened, in terms that I could understand and repaired the door in timely fashion. He was extremely professional and courteous.
I had occasion to call Trotter GD for service to repair a broken bracket on my garage door. A young man named Nick came out in a couple hrs on the same day I called. He was very polite looked at the problem, and gave me an estimate to repair explaining in detail. I approved his estimate and he swiftly went to work.I watched as he went about his job, and I have to tell you he made every step and every movement count. He wasted no time, including when I ask a question, he would answer without missing a move.Of course, everyone thinks repairs are too costly, but by the time he finished, I felt I got my moneys worth.After fixing the initial problem, he proceeded to fine tune and lube both doors. I used to manage a fleet of 60 tv and appliance repair techs, and Nick was the standard I tried to reach in all. Trotter can be proud he represents your business. Great job Nick, it was a pleasure. ( if he hasnt had a raise lately he deserves one)
We were called within the quoted timeframe when the repairman was on his way. Nick did a great job, he quickly diagnosed and fixed the problem! The cost of the repairs was very reasonable.I would recommend Trotter to all. Michael
Excellent service. Do miss Nathan but I understand he is happy in Florida.
The gentlemen who came to fix our garage door were wonderful. Friendly and respectful, and fixed the garage door quickly.
Response time was great. The crew that did the work were great. Communication is good. I would recommend them.
This company came highly recommended by several friends, and I can see why. I called about my broken garage door first thing in the morning, and the repairman came out within a couple of hours and was done quickly and professionally. Literally took about an hour to see what the problem was, give me a quote for 2 different options, and then do all the work. Will definitely use them again!
Since weve been doing business with Trotter Door they have demonstrated excellence and integrity. Theyre service in my opinion, is the utmost in quality. In a single word, supreme.
Trotter came out to our home the very next day after I called them and fixed the probably in less then an hour. Very personable young man did the work and was very tidy clean up.
Very helpful and friendly. The price was fair, and they didnt pressure us to buy a new motor.
Best garage service in OKC.Tremendous tech.Arrived as scheduled and fixed issue without problem.Would recommend to anyone in town.Dwight VonFeldt
Quick and easy installation - friendly service - competitive pricing!
Installation looks perfect the door is a definite up grade and it functions like a charm, so quiet I dont even know if it is opening The automatic light is a great feature I will definitely recommend this company. ...Kelly
Very helpful, in a quick manner. Offered multiple solutions with no pressure to upgrade. Thanks!
Great job. Tech arrived on time, masked, and had the issue resolved in no time.
Two Trotter Techs, Tyrone and Lonnie, showed up on time and went right to work. They repaired our garage door, replaced two bent brackets, applied silicone to the system and tested the door several times to be sure it was working properly. All for the minimum service call. When its time to repair or replace the garage doors we will definitely call Trotters.
I am so happy with my garage door and the excellent service from Trotter Overhead Door. From sales to installation, the team was extremely professional, quick to respond, and so polite. I would recommend them to everyone.
Excellent and prompt customer service! We have known and worked with them for years and have never been disappointed. Recommended them time and time again to friends and family who have had the same impeccable experience.Family owned local business with values to match. I will continue to offer their name to anyone in need of garage door assistance, repair or installation.
I had no idea where to begin in choosing new garage doors. The staff at Trotters made it so simple and spent a lot of time answering my questions and explaining my options. My doors turned out great and the price was very reasonable. I would recommend Trotter Overhead Door without hesitation.
Talk about some stand up people! Terry Chancy to be for starters. Called him at 9:20am he had his awesome crew out and installing a door 11:45! Wow, thats awesome! His guys were super nice and professional! Used much higher quality than the last door we had installed!! Wont make that mistake twice. Give Terry a shout he will take care of business!!
Nick did a great job. ! He quickly diagnosed and fixed the problem!Would recommend Trotter to all.
Great company! Awesome Service! I called about 11:30 am to have garage door fixed. A tec was on the way in less than 2 hours. Jeramiah and Zack arrived gave me an estimate and started the work. Those guys went above and beyond to fix my garage door. I needed a part that wasnt on the truck but instead of having to stop working to go get it a manager delivered the part. They saved me alot of money by repairing my door not trying to sell me new equipment i didnt really need. Who does that? Trotter Overhead Door Garage + Home thats who! Thanks again, great job!!
I called trotter for an estimate, a salesman came out named terry. He was exact he explained everything to me he went over my different styles and options and explained the entire process to me so naturally I bought a door from trotter overhead in the end of the day they are the best garage company in town and thanks Terry and trotter!For great presentation and a great door thanks
Had our coils replaced by Trotter a few years ago and door opener sprocket just snapped. Door is extremely out of balance; too heavy. Replaced the sprocket myself and called to get a quote for adding turns to the coils. Not very friendly and min service call quoted was $169. Had another reputable company do the work for $79 to learn that the springs Trotter installed are too small for my door. Trotter is definitely most expensive option and may or may not do the job right.
Called Trotter and they had someone come out same day. Jerry came out to seal up our garage doors and inspected them. They used high quality materials compared to the other company who installed the original doors. Jerry did excellent work and was super knowledgeable, honest and kind. I would use Trotter again and recommend them. Thank you Jerry for doing a wonderful job!
Appreciated tech as he spent the needed time working to resolve the issue. Very professional — quite pleased with the service and Trotter’s Overhead!
They came in and did not find any major issues with my garage door. They didnt even charge us for that! Very honest, professional and ethical company. I will use them in the future in a heartbeat.
Called on New Year’s Eve first thing in the morning and had a tech at my house within 2 hours. He completely resolved the issue and lubed and checked everything in about an hour for $159. Very pleased with the service received.
Ronnie came out and quickly assessed the problem and fixed it immediately!! Greatly appreciated the job he did for us!!
This company cares about their customers.
Great company! Affordable and fast service. They explained everything very thoroughly and the installation team was very professional.
Josh did a great job, very quickly, with in one day of getting all the information. Thanks
Trotter came out and put in a new door for us. There were problems related to our foundation that caused the door to not level. They not only recommended contractors, but they came out multiple times to adjust and follow up. The customer service that comes with Trotter is worth the price of any product!!! We would recommend them for any garage door needs.
Trotter Overhead Door Garage + Home is the best garage door company in the OKC metro area.PERIOD!I had a minor issue that needed a little TLC. Two techs showed up the same day - fixed my problem in a matter of minutes -AND... AT NO CHARGE!!
They were able to get someone out the same day!! Great service!
Had a power surge take out the garage door opener and called Trotter. Jerry H. was here and unit was replaced in less than 24 hours. Old-fashioned customer service - trust and expertise! Had Trotter/Jerry install a shop door opener a year ago and he earned our trust, didnt hesitate to call them again.
Great service and quick response! They were so knowledgeable and I feel so much better knowing that my repairs were done correctly and with quality parts!
I called on a Wednesday morning early to get someone to come check my system which was not working properly. Girl answering phone said her manager would call me to set up a time. The next day Sam called and set up a time for his guys to come out. They came the next afternoon and fixed the problem.
Go here for all your garage door needs fast friendly service
Tech was very helpful and professional in advising on the issue.
After ordering a garage door from Lowes I needed a torsion spring. Lowes will not help you. Trotter was fantastic, they were very nice, understanding and got me the part I needed. Take my advice, buy local and buy from Trotter!
EXCELLENT service!!!! Everyone there is so polite and very helpful I would absolutely do business with them again and HIGHLY reccomend them!!
Ronnie did a fantastic job!!!
Great customer service.
Professional, prompt, and thorough.
Too expensive