I felt like I was in a pawn shop, begging to sell an item. So horrible experience. Ill never visit this store again. Unprofessional and disrespectful customer service. Ill still formally complain about my experience at this store. T-mobile needs to address it if theyre serious about their customers.

Two girls who works there have no idea even about basic. I asked about using sim card on tablet and both of them tried to convince me that Tmobile dont have that service. I called T mobile support and got total opposite answers and solutions.

ZERO STARS!!I went to the El Cerrito T-Mobile store to find a new phone. I was comparing the available phones with mine; screen size, overall size by actually holding my current phone up to the models on display. After several minute I was about to ask one of your employees about the phones features when an employee came over and locked the phone cable down to the display. It was on its cable but could no longer be moved. I am not used to being treated as a potential thief, and I will never patronize you El Cerrito Plaza store again. I have purchased a new phone directly from the manufacturer, and though I will not be able to use WiFi calling I am happy not to buy my phone from T-Mobile. My experience there was zero stars and I will share this conversation on Yelp and Google.3030 El Cerrito Dr, El Cerrito, CA 94530While you’re waiting for a rep to respond, download the T-Mobile App to continue this conversation on-the-go. Don’t forget to enable notifications. You can also use the app to add features and shop.An agent will respond shortly(10 minutes)Hello?(10 minutes)Again, Hello?I GUESS THAT’S IT. THANKS T-MOBILEIf you want help from immature jerk-offs this is your spot.

Overall I liked the service I received here.Shout out to MVP matt, he gave great customer service multiple times when I visited/called.Check when its a good time to visit, because you might have to wait a while to be helped.Usually its worth the wait.

The employee was really rude and doesnt try to explain well. She acts like she is in real rush. I went there to buy 2 iPhone 7 plus in plan and she explained me nothing just tapping on the calculator and saying its almost around $350 each phone. Then I went to AT&T and get the best deal with discounts and ended up buying 2 iPhone 7 plus as I thought.

Very friendly and helpful staff. They take time for their customers and made me feel important.

Went into T Mobile of El Cerrito having some tech issues with my android, and the Staff provided excellent customer service and was very friendly.

A girl who works here doesnt have any idea of what she s doing. Took us an hours for simple payments. And very rude.

Staff extremely helpful. They took their time with us. Gave us a great deal too.

I always come to this store to take care of my business account. Bought couple phones and change service from time to time. I really satisfying my experiences here.

Im somewhat disappointed in tmobile because i always see great promotions for leaving current provider.....i didnt receive anything in fact i had to least a low cost device my brother who is also on my account has not been able to use his phone since i made the network change, tmobile never even offered to pay the fee have the device unlocked eventhough id left metro for tmobile

This place has constantly swindled my mom into getting new phones when her old one worked just fine... Sales team only cares about what most sales people care about and thats SELLING! Go to the Berkeley store, better staff.

While we appreciated the help, the sales reps here are not as good other T-Mobile. Much pushier and far less knowledgeable (they told us something that I knew was incorrect, clearly to try and make a sale on a certain phone).

This is my store and they know me well and give me what i really wanted....they are so nice and polite very friendly all the staff here...

Best store great employees escially two Matt and William always very helpful and awesome . not that the other ones arent but its easier with them 😀

Unwelcoming staff, I had message on my phone saying that I should call my carrier to deactivate my SIM card because of some random person is receiving my msgs. they made me wait for an hour for my turn then they said we dont know how to solve your problem we dont have experience in it, which it was very simple, and the worker told me Do you want me to open the door for you to leave, they made me feel like they wants me out of the store. They are very rude. Not recommending this store location it is a NO NO...., not helpful at all,Even I was gonna add 2phone lines to my plan but I changed my mind.

The service is generally quick and the staff seem friendly and eager to please.

I just needed to swap out a sim card, but everyone here was polite and helpful.

These guys have helped me out with various phone related issues over the past couple years, and always do a good job.

Love going to this place. Felicia is the best.

Manager, Shelby, needs to be promoted to regional manager!

They have very rude employees at this location and they argue with their customers...very unprofessional! I witnessed a black male employee arguing with an older Asian man in front of other customers. The customer was not being rude in any way, but the employee kept yelling at him because he didnt understand the paperwork that had been given to him. I should have called corporate!I will make sure I never go to this location again! To top it off, no one acknowledged us when we walked in the door. We sat there through the whole argument with the Asian customer & employee before anyone even said anything to us. They didnt even apologize after we had sat there for 20mins being ignored and having the employee get gangster with the customer!

Activate a new Sim took 40 mins. Seriosuly..???

Mediocre. Stupid Hip Hop music blasting and youngsters who have to do everything with some type of iPad that takes forever to pull up information instead of just using a damn cash register and getting me in and out.

Very unprofessional customer service

Good Customer service

Unlike the other store, we were well served by Manuel! Note 10 for patience and availability in, kindly clarify all doubts, thats why I love Hispanics! They are patient, smiling, excited! The word is wonderful! Congratulations on your professionalism.