Noah was great! He helped me get my husband’s and my daughter’s phones completely set up. He answered all of my questions, and made sure I was comfortable with everything before I left the store. Very pleased with the service!

The service that I received today was an awesome experience. My technician name was ( T )’ he was very knowledgeable and professional and did a trouble shoot on my I IPhone and corrected my issue in 10 minutes. He was very very friendly and I really appreciated everything he did for me. The entire staff was very courteous as well!! Thanks again ( T )’ keep doing what you’re doing!!!Tommy

After being with Sprint ( T-Mobile) for 20 years I decided to make the switch. I purchased 5 new lines. I walked in as Rodney the Sales Associate was suppose to be getting off. He was very professional, patient attentive despite the fact he suppose to be leaving shortly after I walked in. Erin the Assistant Manager was also very professional and kind. If you are considering making the switch don’t hesitate to go see Rodney and Erin at the Etown location. Thanks again.

Emily did a great job! She was very helpful and professional. We had great experience!

Emily was a fantastic service rep when assisting me with calling and filing a claim with insurance for a new telephone. I was there for 11/2 hours!!! Not her fault, but the AT&T service rep on the telephone was very difficult. Received my new phone and, likewise, the manager at same store was Dartayna, who was equally fantastic while converting everything from old phone to new phone. Elizabethtown AT&T is THE BEST!!!

Louis was amazing and was able to get my family and I the new iPhone 13 pro’s. Plus all the cases and other stuff we needed. He was fast, courteous and very helpful. He made our experience the best ever! We love him!

Rodney was amazing at fixing my Apple Watch Cellular connection, also helped me save money on my bill.

Jon S was attentive and efficient. Great customer service! Second time in and again was lucky enough to have him take care of me! Thanks Jon for taking great care of me !

Ginger helped me and did an EXCELLENT job!! Thank you!! She got me exactly what I needed. She is friendly and professional. I am so thankful for ALL of her help! May God bless you abundantly as you have been a blessing to others!Great service all around in the store.

Noah was extremely helpful and professional and took care of everything I need ty very much

Rodney is always there for me and my family through the years to help us purchase phones, iPads etc. Today he helped with an insurance claim and relieved so much of my stress!! He makes coming to AT&T a pleasurable experience, and I always trust his judgment. He is very a valuable employee.

Rodney was awesome. He was very thorough. He explained everything to me about my new phone. He explained the billing process to me. I really appreciate his patience and kindness.

John helped me today at the etown location and he did an amazing job

Within less than 20 minutes, Mr T had my problem fixed! He truly was amazing and such a great person to work with! Thank you again Sir and wish there were more folks like you in the customer service world!

Emily did a good job on everything. Thank you all

Absolutely amazing on the spot service by Magile. Installed my Liquid Glass screen protector perfectly in no time at all.Aaron, who spent over two hours completing my phone transfer.

Chad was very helpful and got us in out out as quickly and easily as possible!

Noah was a great associate to work with. Got us in and out and even helped us save on our bill.

Very helpful and made sure l received the best options and pricing.Very nice visit.

Noah was very helpful & deserves a pay raise!

T did an amazing job helping me today at the Etown store! Thank you so much!

Kyle was awesome. Very knowledgeable and super helpful and nice! Very enjoyable experience.

Jon helped me to the fullest extent. He went above and beyond to help me save money and get the best plan. Come talk to him if you want great customer satisfaction!!!

Kyle was very informative and versed in knowledge for updating what I need for lifestyle. Very happy with my visit today. Would recommend for assistance.

Noah was the rep that helped us, he was extremely helpful and made it a very pleasant visit

Dana is the most friendly AT&T employee I have come across in the last 10 years. I felt comfortable asking any questions even if I felt it was stupid.Brandon as the manager was checking on his employees making sure they were taking good care of their customers. He also was acting as a runner which you don’t see managers do that because they believe they are above that.

Came into AT&T and Kyle was a great help with adding a new phone for our daughter! Thanks for your patience.

Great experience and well taken care of by the rep, Mr. Dartanya at the Elizabethtown, Ky store!!! Everything went great, very knowledgeable of your systems and I know with this kind of training given to all associates that AT&T will continue to grow!

Ginger with AT&T in Elizabethtown KY is amazing. She made the process of upgrading my phone a simple, relaxing and fun experience. We shared great conversation and I would highly recommend asking for her. Thank you Ginger, and I hope to see you at Fry Ridge Farm to repay the friendly service at our pop-up dining and entertainment venue later this year. God bless 🤗

Amazing experience. Took care of everything quickly.

The service at AT&T has always been superb. Regardless the issue I encounter, the team always works diligently for a solution. I have had the pleasure of working with Rodney on multiple occasions. He is an extremely pleasant individual who works very hard for patient satisfaction. At the end of the day, that is the most important thing!

Stood outside the humid heat for almost an hour and a half after my appointment time and still didn’t get my problem fixedUpdate: I was on the phone for over an hour my card was declined 3 times when I had plenty of money to pay the bill over the phone. They tried taking the same amount 3 times the next day. Then I made a payment and I received a confirmation then called because the system said my bill wasn’t paid and they had to record of the confirmation number I gave them from the text they sent me. After almost a week and a half I was able to get my payment made, but still have no idea where the money I initially paid is. My bank said it went through but att said it didn’t. I’m pretty sure I’ll be going to Verizon once my contract is up.

Rodney was absolutely wonderful about answering all of our MANY questions. He was so patient and knowledgeable about what we needed. Definitely recommend!

Had to visit the Elizabethtown, KY store to get my old phone info to my new phone. Mags was the customer rep that helped me and was very helpful with all he had to do and answer any questions I asked. It seemed like it took forever but he made the visit pleasant by just talking about things in general. Great employee!!

Rodney was extremely helpful. Spent quite amount ofime with me and was very informative. Two thumbs up!

Louis was the BEST person Ive ever dealt with. He is very kind and caring and went WAYYYY above and beyond for me. He is a superstar and should be recognized to the fullest! As a manager of a business I definitely appreciate all the support I got from him today...again THANK YOU LOUIS AND AT&T

Came into AT&T today for many reasonsSuper pleased and satisfied. Kyle was the best. He was very helpful,kind and knowledgeable about all our needs. Thank u and good job

Jon was patient and gave me good advice and knowledge. I appreciate his time and service. Calvin

Emily was amazing. She did fantastic. We had a great day at at&t. Got everything we needed n for a great deal. Thanks so much 🙂😍☺️😁😄

Pack a lunch and clear your schedule; it may take a while. In addition to being slow; its a 50/50 shot with getting a sales rep that truly understands the product and isnt completely rude. I really do not look forward to going to this place.

Came in and saw Mr Kyle and had a great experience. He fixed all my issues with no problems! Great customer service!!!

Went in today and upgraded my phone. Jon and Chase were both excellent. Very knowledgeable and patient with all my questions. I definitely recommend!

Quick and painless. Emily is a true professional and made me feel like I was getting amazing service from a friend. She worked the numbers multiple times to make sure that I was getting the best deal. Amazing young lady and very kind.

I visited this store for a phone upgrade. I ended up leaving with a JBL Charge 5 speaker Id been wanting, an Otter Box phone case and a free wireless charger (promotional buy 2 accessories get 1 free). I also left with AT&T TV because I found out it was cheaper than the current cable plan Im subscribed too. Didnt expect to come in and leave with so many great items and so many ways to save money! KUDOS to associate Kyle K. at the Elizabethtown store #4309!! He just sat with you and had a conversation. No sales pitches or gimmicks.

Came in and saw kyle. had an issue with my xs max. now i’m happy moving into 12pro and a secondary line. great salesman

Ginger was so helpful today! She worked through my whole plan to help figure out what worked best for our family! Thank you again!

Ginger was absolutely wonderful and extremely helpful..I am so pleased that I made the decision to swap providers!!

Rodney is wonderful, he answered every question that I had regarding my phone service and helping me to save on my phone plan

I had Rodney as a helper today he was very helpful in helping with all my questions. Defiantly a great personality

Ginger Shively is awesome ! Very helpful! She has helped me in so many ways! I am so pleased with her knowledge of technology! She does a very good job of explaining things!

We worked with Michael this afternoon- he was such a pleasure to work with. He saved us so much money, set up a new account, and made sure that we left with every detail taken care of. We couldn’t have had better service!

I came in to change service providers from bluegrass to AT&T, Emily done a fantastic job at helping us get our new phones set up and answering any questions we had.

Emily provided us great care! She was very easy to work with and answered all our questions.

My man, Aaron, really helped me out. Changed my plan to one that gave me more at a discounted rate, essentially the same I was paying. There was a wait to get helped but it’s what you can expect when showing up at noon on a Saturday.Good service and helpful 👍

Amazing people! Louis was great and Chase went all the to Lousiville to get the products we needed. We always come here for the best customer service and they never disappoint!

Ginger is amazing. Took care of us. Would definitely recommend her. Got us the best of everything.

I worked with Rodney and enjoyed excellent customer service and a friendly experience. Rodney is expert and knowledgeable and answered all of my questions and was able to direct me to the iPhone 12, accessories and plan that best suits me. Highly recommend!!

Ginger did an outstanding job get me set up with a new iPhone12! She is a great representative for your operation.

I came in at&t today to purchase my daughter a new phone. And after waiting forever John S. Got me all the way together he was very friendly with me and made sure I got the best deal! He’s awesome go see him! :)

Great experience, quick visit. Thanks for making it easy, Rodney!

The AT&T store on Dixie in E-town does it very well and easy to find .

Very helpful and pleasant! We originally went to Radcliff location, but they didnt have any phones displayed and were busy, so we went a few extra miles to the Etown store and was very happy that we did! Very friendly and helpful people there and they had plenty of phones on display for us to browse! Thank you so much! Next time we need to go to an AT&T store, I think we will just go a few extra miles to the Etown store!

Emily did a fantastic job and great service

Emily was very friendly, made me feel welcomed to be here, kept us laughing, enjoyed my visit!

Today my husband and I had the pleasure of working with Rodney at AT&T in Elizabethtown, KY. We had been having reoccurring billing issues and he was able to get that squared away for us! Rodney worked with us for quite some time in the store and was very driven to finding a solution to our issues! We appreciate the amazing service he was able to provide us, Thank You Rodney!

Noah was amazing! Thanks for helping me out!!!

So we had ginger and she was AMAZING she helped us with any problems we had and she was very polite and there was no problems so yea she was great

T fixed my phone, he was awesome.

Luis was very helpful with everything that we needed answered. Very professional, I will definitely be coming back to this location for any future assistance.

I went to AT&T, the store was packed full of people, so many I thought I would be waiting a long time. Surprise to me, I was approached by a clerk in maybe three minutes. 5 minutes later I was on my way to my next errand. I was so impressed by the considerate way I was treated by the employee. During my time there I saw no less than 6 people come in and at least 6 more leave.

Huge thanks to Kyle at the store for all the help and taking the time to help get what I needed accomplished. He was extremely helpful in making sure I left with everything working and in order as to what I needed and required. Awesome team here at this store!!!!

Ginger is really amazing! Took really good care of it! Highly recommended

Emily did an awesome job explaining all my options. I upgraded to iPhone 12 and trying AT&T TV today! She was a pleasure to work with!

Great team of guys and gals and made sure I had everything I needed before leaving store. Awesome to see sincerity like that in a business these days . Thank you for the great experience of purchasing a new iphone

Brandon and Dama were awesome. The best customer service experience I’ve ever had.

Emily helped me and my daughter today. She was very nice, helpful and saved me some money. Very good experience in this store!

Noah was awesome!! Such a great help!

Dama was super patient and helpful, and my experience couldn’t have been better. Will definitely request her next time.

Jon did a great job of hooking up my daughter with a new phone after hers died. Pretty in purpleiPhone 11, great price, happy girl, happy mom!Thanks Jon!

Rodney was great! Very professional and helped with everything I needed going in today. Jesse was great too but could not work the remote for the TV like Rodney..lol Great team all around! Thanks guys!!

Rodney was excellent and knowledgeable. He took great care of me and is very professional. Great experience.

Louis and Chase went above and beyond to make sure we were able to get the products we wanted! Very thankful for their awesome customer service!!!

Louis did a great job - highly recommend him!

Michael was amazing. He patiently answered all of our questions and reorganized all of our accounts. He then saved us money! Warm personable young man that really put us at ease.

Josh treated me like a human who had an big issue with att. Still do but with Josh and how he treats his customers your phone service needs to learn from him. He is a exceptional employee and his manager did everything in his power and and gave me info to be treated the way a human needs to be treated. Have you phone customer service learn from this store. As the customer service on the phone will cripple att if they are treating customers the way they treated me. So Josh and his manager are the star employees of att they both deserve raises and need advances.

Words cannot express how awesome Ginger at the Elizabethtown, Ky. store is! From the initial purchase two weeks ago, a lengthy visit with lots explanation and decision on best products for us and step-by-step instructions on how to transfer phones myself (in effort to surprise my kids at Christmas)! Then I set a follow-up appointment with her for the day after Christmas to return old phones and show her one issue with the transfer of a phone She gladly resolved the issue and did the returns and smiled throughout. During this visit the store manager would randomly check in to see if we needed help and assist. She is easy going and fantastic, easy to work with and never hesitates to go above and beyond for her customers! Thank you, Ginger!

Aaron is great and very informative. I would recommend speaking with him when you are in the market for a new phone!

Kyle was a tremendous help in adding a line and getting my daughter a new iPad. 10/10 would recommend.

Ginger was excellent on helping me setup and change what had to be done.

Emily was wonderful to work with today. She made upgrading and changing my services easy. Highly recommend

AT&T Ginger was very helpful, knowledgeable and kind. She gave me the best option for me to get the best out of upgrading a phone. If and when I go back to AT&T,I will definitely ask for Ginger.

Rodneys customer service skills were superb!

Rodney is fantastic! He really took the time to help me and my family. Would give more than 5 stars if I could.

Very great service. Knowledgeable and polite. Made the whole process as simple for me as she could. Thank you, Ginger. Youve been a wonderful help today.

Rodney was so helpful and got us great deals and phones and was very informative and knows what he is doing!!!

Emily was AWESOME!!! She was very thorough and patient. Explained details all the way through and made sure I had the best deals and discounts as possible to lower my bill. Definitely a good hire :)

Ginger was as helpful as possible and it was the fastest interaction I have had with ATT

Came in to see Kyle, he was very helpful and knowledgeable. This made the process go much faster.

Came in late on a Friday evening. Mags was super helpful in getting us taken care of and making sure we left satisfied!

Awesome service, knowledgeable staff, love my new max pros. 5 stars plus!!