Although there was a delay in shipping. It was worth the wait for our interior doors. The laser measurements helped to make their installation trouble free. We were pleased with the service and the pricing. Our home now looks so much brighter and modern.

I called HomeStory Doors of Chicago to inquire about getting 9 doors replaced in my home. Jane gave me a detailed description of all my options as we surveyed the companys website, and she patiently explained the benefits of some styles over others according to my needs. She quoted a very fair price which I immediately accepted. A team arrived to take careful measurements, and a date was set for installation. The same team returned to install the doors. They were very friendly, knowledgeable, and professional. All the work was performed within a few hours with very little noise or mess. I chose this company because of the video on their website. It shows the high-tech process by which these doors are made. All doors are custom built to precise measurements and professionally painted by machines.The entire process was as simple as expressed on the website. My design expert, Jane, in California, and my coordinator, Nancy, in Chicago, ensured that everything went smoothly from start to finish. Thomas and James installed my doors perfectly, which may not be easy in an older home like mine. Total satisfaction and unparalleled beauty are what I received. Thanks, HomeStory Chicago! I will recommend you highly.

HomeStory was very quick and efficient with both the measurements of my old doors and the installation of the new doors. It took less time than they had told me (always a plus). The technicians were professional and the installers cleaned up all the little shavings of wood from the installation - which I appreciated (less vacuuming for me). It was Home Depot that referred me to HomeStory and I am glad they did. If I ever needed to replace interior doors again, I would use HomeStory. The doors are a much needed improvement to my condo - they are more my style (more contemporary and less traditional) and they added levers instead of knobs at my request. In addition, some of my doors could not be replaced (louvered doors) since they would have to be the same style as my old ones. However, I had brass knobs and I was switching to brushed nickel. For a slightly additional charge I was able to order additional knobs for those doors and they even changed them for me. Overall this was a great experience and I am very pleased with the look and feel of my new doors - thank you!

Excellent service and great staff to work with. My doors look incredible and the install was flawless! Truly a great company to work with! Definitely recommend

DO NOT ORDER ANY DOORS FROM HERE! We paid a deposit for all doors and we have now waited over 6 months, with no update on where the doors are or when they can be installed. The worst customer service!!Update: Still have not received the doors and being told they are not created yet. STAY AWAY

The doors are absolutely gorgeous. And everyone, from the measurer, to the office staff, to the installers, were great to work with! True professionals.

So very satisfied with the experience of replacing existing doors from a 2002 addition done to our home. The doors which the contractor provided to us was your basic builder grade doors with nothing appealing about them, just basic door. We had been going round and round about replacing them with something that was better quality and more visually appealing. As most of us do now a days, I searched the internet and came open HomeStory. After reading about the doors, watching the videos, we decided to make an appointment. Obviously, due to COVID, I chose to have a phone appointment. I cant lie, I was a bit nervous as I was curious how this was all going to pan out. I am happy to say the entire experience was outstanding. Mark Thune, the representative who I spoke to could not have been nicer and provided me all the information about the doors and hardware choices. Nancy Johnson was also very professional in dealing with payment and scheduling when the doors were received. I cant say enough positive things about the installers, John, Chris and James. Boy oh boy, they were on a mission and all doors even a double swing closet door that use to be a bi-fold door came out beautifully. These guys were professional, pleasant and did a fantastic job. No debris or mess left at all. I would highly recommend HomeStory Doors of Chicago if you are in the market to replace existing doors in your home. WHAT A DIFFERENCE A DOOR MAKES.

Very professional, really know what they are doing. We are very pleased with the price and the doors look great!

The Home Story door crew did a fantastic job from the initial measuring to the door install. I would highly recommend them!!

Professional. On time. Doors look beautiful!

WOW, 5 Stars, 10 out of 10!A quality product, clean and precise installation, 15 doors, and only half a day! Everything that they promised and better.From Nancy, who took our call, efficiently managed the whole process and always got back to us with the right answer, to Val, our Sales Specialist, who patiently helped us articulate our vision, to Andrew, our Measure Tech, who ensured precision and even came back out to meet with our carpenter, to Ray and Frank, the skilled and professional installers, the process could not have been better.I had promised to post this earlier this year but when my wife fractured her pelvis just three weeks after moving in to our new home., you can only imagine how painful our move has been! While I was skeptical, at first, this experience was painless and we love what our friends have said about the doors.Thank you, HomeStory Doors of Chicago!

Replaced all of my old orange wooden doors and closets with new white contemporary ones thanks to HomeStory. Andrew made sure the measurements were correct and Ray ensured that they were installed and fit correctly. Their new manager Kate even came out to check the install and make sure everything was to my satisfaction. I couldnt be happier with their work. The new doors and closets are very high quality and definitely worth the investment!

We selected Home Story of Chicago to install 8 new doors in our home starting July 2015. It is now July 2016 and the work is almost complete. By almost I mean, they still have to come back and repair/fix. A new residential building 4 East Elm which is several stories has opened faster then they were able to complete the new door installation.Original estimate I received was for work being completed within 3 months. It will have been a complete 12 month cycle. After every month or trip to my residence, there was always some excuse as to why they could not do the work that day, or why the doors did would not fit into the frames. Even though they came several times for measurements.Aside from that, they have asked for payment before the work has even completed. Trust me, if I could provide 0 stars I would.

After seeing our daughters new doors installed by HomeStory we contracted them to install interior and closet doors. From the beginning where an estimate was made to the actual installation the whole process was very thorough and professional. The final product was immaculate. I highly recommend HomeStory as a company who delivers the product they advertise with 100% satisfaction

I cannot tell you how happy we are with our doors and the service that was provided throughout the whole door replacement process.I had been doing research for almost 18 months on how to replace the original 1960’s doors in our home. From looking at the box stores to try replacing all 13 of them ourselves, to contacting our go-to contractor and getting recommendations on where to get them and planning out a time to replace them (deliver and store 13 doors, replace them to ensure they git, remove them and paint them, put them back in …), to reaching out to referrals to others who have done this project before. Needless to say, I did my homework in order to find the most timely and COST effective way to do this, all while having 2 small children in our home. A year ago I made an appointment with Home Story to get an estimate and looked at some of the reviews and got scared and cancelled the appointment- I can honestly say that I regret doing that because my amazing doors could have been replaced sooner than they were!After realizing the hassle (weeks at least), the mess, and the cost it was going to be I had pretty much given up! Then a neighbor said first hand that they used Home Story to replace their upstairs doors and that they were very happy with them. I figured it worth a shot to get a quote. They were able to schedule a meeting for a quote that weekend.Val came to our home, showed us our options and explained the whole process. She was able to work with us, listen to what we were looking for and went above and beyond to contact corporate to help work with meeting our needs. After getting a quote and realizing how easy they were going to make everything- it really was a no brainer.Andrew came to measure on February 5, 2019 and all 13 of our custom doors were installed on March 1, 2019 in TWO HOURS. The whole team was beyond professional, helpful and we are beyond happy with the end result. The only thing I regret is that I did not have them come sooner!Thank you to everyone from Home Story! You completely changed the look of our home and we really could not be happier!I would highly recommend Home Story to anyone and look forward to contacting you again when we decide to replace any other doors that we weren’t able to do this time around!

Great customer service starting with the phones to the technicians they all are very polite and nice and concern and follow up

All the company representatives and installers were professional and performed their jobs very well. The entire process of ordering, measurement and installation were efficient and were completed more quickly than anticipated. The doors look beautiful and are a welcome update to our home.

Awful experience. They guaranteed the doors would be installed in 4-6 weeks. Its been over 4 MONTHS and they still do not have my doors. $4k worth of doors for a 2 bedroom townhouse. They can never provide me updates, do not return phone calls and refuse to allow me to cancel. This is preventing me from selling my home and I told the sales rep I wanted to have the house on the market by May 1st. Here it is the end of July and still no doors. And the sales rep, Jason, also refuses to return my calls. DO NOT DO BUSINESS WITH THIS COMPANY. I filed a complaint with the BBB and after replying with lies stating the issue was resolved they ignored further correspondence and the case is now closed with a negative outcome. I still have no doors. For your own sanity please find another vendor.

The company was fast to install our beautiful doors. The installers were very efficient and extremely courteous . We had one glitch which they took care of within 3 days. I thought it would drag out but to my surprise was corrected in only 3 days. I cant tell you how very happy are.

Homestory has problems with just about every aspect of their business. We were told our doors would take 4-5 weeks. I think we are currently on week 13. No one ever called us to let us know there were production problems and when I reached out to them the answer was always by the end of the week. They told me by the end of the week at least 3 times. When Homestory finally scheduled an install the crew they sent was so threatening and aggressive that my General Contractor had to send them away. This has been a complete nightmare. Homestory has production problems, customer service problems AND installation problems. Ive heard numerous times that they are working to resolve these issues - they have a new supplier, they have new management, they have a new dedication to customer service - do NOT believe them. Homestory currently has a D rating with the Better Business Bureau. Based on my experience, I do not see this improving anytime soon.

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