I love AutoZone but was unhappy with the service I received yesterday. I entered the store and stood there for a good 5 minutes while the four employees behind the counter failed to acknowledge me and ask if there was anything they could help me with. While I was waiting for their assistance, the employees seemed to be more interested in their personal conversations then in helping me while they yelled jokes from across the room.

Pretty decent for an Autuzone. Its clean, and you usually dont have to wait too long for help.

Im amazed by the service I got today. if it wasnt for AutoZone I would not be driving my vehicle at the moment. I got to use their diagnostic machine which they let me use for free and in 15 minutes I had my vehicle running and on the road and off to work. Oh and also I got 12$ credit towards my purchase Thank you.

I love this place because of the polite way I was treated when I came to return an item I purchased online.I ordered this part for my husbands car. Of course, I didnt get exactly the right one. Let that be a lesson that men order the parts Themselves, next time!Anyway, while cleaning the garage about 2 months later, I find this part, still unwrapped & not needed.When I went to return it, I was very pleased to be treated so politely. The usual time to return an item is 30 days, I think. This item was purchased well over 60 days ago. There were no questions or hesitations on this return, like there may have been at other part stores. Auto zone won my loyalty with their low prices on quality products, but especially for their respect & excellent customer service.

I was helped by ERIC !! He is a excellent salesperson. He personally took a look at my car and told me what to do and what not to do. He saved me so much time and money. It seemed like other workers were just there to do a transaction and recommended me different product that I didnt even needed but Eric came along helped me.

Friendly services very help all the right loaner tools ect I recommend every go to autozone for all your cars needs

Disrespectful employees. But just this location, all the other lactations are great with customers!

I have been going here for years and have actually worked at this store. Managers there are fairly well versed with mechanic work and diagnosing issues with cars. Always been a friendly place to buy parts from and ask questions

I googled an issue I was experiencing with my A/C not blowing cold.Found out it most likely my problem be the cars A/C relay switch needed to be replaced. Went online at 2pm and my order was ready for curb side pick up 2 hrs last.Walked in, signed for it, and walked out with my partDoesnt get much easier then that!

Nice clean store. Well stocked. Cashier very personable, helpful, gave hints to bulb install.

Well I ordered struts and tire pressure sensors on hold and sway bar link. They called me not knowing it was the store on Calvin and elk grove rd well I was at this store having the lady help me and she said it was there I said I ordered and autozone called me to pick up well she was frustrated and had an attitude pushing computer screens back and fourt I said I would like to talk with mgt didnt want to put up with her attitude so Brandon the store manager came out and we talk and then she tells from the back and said parts were at another location Calvin and elk grove florin, now why couldnt she said in the beginning let me check my other store no she chose to have a bad attitude with me all I was trying to get my parts I hope Brandon has a talk with her should not be treated this way she should have done her job to help me if not ask someone who could

Fast, friendly service. Missy is awesome. Give her a raise

Return my items very easily. They were just about ready to close they were kind they were helpful I had no problems.

AutoZone very helpful very good place knowledgeable

Cant complaint about this location. Called in, picked up in store no more than 3 minutes

Maybe I was there at the wrong time. One guy was at the counter helping a customer, and one guy was walking around doing who knows what. Both didnt even acknowledge the customers standing in line, and they seem grumpy for whatever reasons I dont know. Like I said, maybe I was there at the wrong time.

Very helpful staff...

Commercial sales is the BEST !

Fair pricing and they will test a battery for free

The kid (says the old guy) was a great help and I appreciated him and Autozone does a great job for me. Thanks!

Amazing store with the most thoughtful, helpful staff, peaceful atmosphere

Went to buy a new battery...and as soon as I walked in the female clerk was ready to help me. She found the right battery for my car, and gave me great customer service.

Nice place how to get a starter from my car

I have been going to this Auto Zone for years and am especially impressed with “Missy” as she has been wonderful to work with. I have had part issues in the past and never had any fuss from her, or anyone else, for that matter. I specifically go to this Auto Zone because the staff are super helpful and have a fair level of automotive knowlege. It is nice to see Missy has been working there for years as that gives me a little more confidence in Autozone as compared to other parts stores.A++++++

Great customer service.

I had the pleasure of meeting Mr. Justin Johnson today. He went above and beyond to help me today. I love this place. They are always very helpful. Thank you so much Mr. Johnson!

Hey! HEY! If youre reading this then you know who you are and what youve done. Everyone knows by the way.

Customer service not good.

I would like to personally thank Justin Johnson store #2842 for his Wonderful customer service. I over the years I have had several reasons for having to visit your #2842 store and he has been the main reason I have found myself visiting it time after time he is a great asset to your company and should be commended or rewarded for his great efforts thank you so much Justin and may God greatly bless you for your great customer service.

While struggling to put in a battery a very friendly employee named Marcus stopped to help me and made the process go so much faster. He was much help and made the experience that much better.

Returned old starter for core charge.Staff was quick and courteous.

Good customer Service, and staff are helpful.

Justin was an extremely helpful and man the guy knows his mechandise well and was honest and was lookin out for my best interest, instead of just trying to get a high sale. Was probably the best help Ive had at one of these type of stores.

Best store ever

Went in store for 5/8 radiator heater hoseThe employee informed me they dont carry anything that largeUpon asking again two other employees looked up and never corrected the first employeeAlso I have been waiting on a couple of radiator hosesI ordered day before yesterday Called today and no record of ordering could be found by the store, so they ordered them again and was imformed they would call me in the afternoon when they arrivedIts 7pm as I write this and still no call

Very helpful and courteous.

Super helpful, I didnt even have to carry in my old batteries, or carry out my new ones.

Better than Oreillys

Great service. Knowledgeable staff. Parts quality is inconsistent. But they always stand behind their products and do their best to make things right.

Bad service

Helpful associate when Im trying to get a coolant for my car explaining to me what is best

That always need to order my parts

Their employee is very stand offish and rude not very helpful

Never really shop at these type of places but because of your night manager and Ryan...my fiance and I will always go to this spot ....I need to know that manager name she amazing

AutoZone on Bruceville is the only auto zone I will shop at. The staff is absolutely amazing, Mercedes and Bert who seem to run the place make sure that everything is correct and that you are treated right.

I love this place service is number 1.

Auto Zone Laguna you need faster service for someone just in to get something simple off the shelf like gorilla tape or turtle wax. I waited in line for damn near 25 minutes with my wife in the car waiting too. Thoroughly disappointed in your evening service.

If you are in a crunch and trying to get a part last minute don’t go to the one in Elk Grove. They say they close at 9 but 10 till 9 they lock their doors and nobody will come to the door. Repost you actual times you are open or fire the person for closing early. Either way there where 3 customers at your doors at 10 till 9. Check your cameras on June 30.

Awesome experience ask for Jesus he knows his products. And helped install some taillights after I got a fix it ticket

The man that “helped” me on the phone was completely useless!!! His name is Kyle, now I admittedly do not know that much about car but I do know figuring out what kind of oil and filter ur car takes is not a hard task. This man couldn’t help me with finding out that information and also was very rude.

Everytime I come in here I am not able to find what I need

Greeted upon entering, the store is always clean and well stocked. Misty is my favorite, too bad shes not here today. The check out girl missed it by a long shot. First an unwillingness to be courteous or helpful. After running my ATM card and it was complete she boldly stated take out your card. Okay, sure as you command. But why oh why didnt this go on my rewards? Oh because she didnt ask if I was on it nor given the option. That is a minimum requirement for the resister. So she kinda just cheated me or off some money and provided lackluster service.

K is the best. Makes the extra effort to find what you need.

Justin was extremely helpful, friendly and professional!! Highly recommend this Store!!

Great service

Great service! Brian is super knowledgeable and an automotive ninja. He helped me with my 76 Subaru and was familiar with my rare project.. also the loaner tools = life saver!

Quick, easy, and affordable. The employee that helped me was great.

Staff is super friendly and knowledge

The staff is always helpful. Associate Avneet was thorough and she knows her products well.

I bought some wind shield wipers and one of the workers came out and helped me put them on even though it was closing. YOU KNOW WHO YOU ARE AND YOURE A GODDESS!

Quick in and out everytime. Not packed with customers like other stores ...Its like a secret store

Friendly and helpful staff. Easy and polite when returning an item. Clean store.

They always have what I need and the knowledge Im missing. Forget online.

Great help for locating me some points and condenser thank you

Akash impressed my wife so much that she made me write this review for his service. Thank you Akash for the brake light help.

Knowledgeable people

They always take good care of me at this location!

Helpful and had everything I needed.

Staff is not fast. The employee was not a big help at all. It is not like it used to be. Not customer helpful at all. Even though my husband purchase a battery any way..

My husband and i went to Autozone on Elk Grove florin. Twice they gave us the wrong parts. When we went the 2nd time to exchange the part, a female emplyee was extremely rude . She seemed very frustrated. She should find a job that makes her happy. Overall experience was bad. No knowledge of any parts and a very bad customer service.

Staff is always friendly but way overpriced

Great employees

They checked my battery and charged it and I found out on January 10th 2018 that my gear shift cable broke at the end and I got it fixed on January 24th 2018 at Elk Grove Muffier and Transmission and to replace the gear shift cable with the backet cost the total of $ 355.79

Best place to go for all of your auto needs. Good friendly service and they know what their talking about.

Worker was very rude didnt help in what I was wanting to buy

Slow service. Convenient location

Friendly staff. Very helpful and quick service.

Good customer service. quick and easy

Staff is fast with service, and very helpful.

Always helpful people, nice store.

Out of batteries

Great people good prices

Jacob was super helpful!!!

Knowledgeable staff... which is very rare these days

Very helpful staff

Always have or can get parts and accessories I am looking for my vehicle.

Fast and easy

Very helpful friendly staff

Great parts good service

Friendly and helpful staff.

Great customer service!

Very impressive service.

Great place to buy parts

Great customer service

Missy and her crew are AWESOME!!!

Theres always only two people working. Which means you have to wait forever if theres more than two people in the store

Very friendly and helpful!!!

Great customer service!

Come here for all my auto needs.

If you need it to fix your car...they can guide you in your repairs...