Went in yesterday for a phone upgrade and although we had to wait an hour until we were assisted (which is why I put 4 stars), Isaiah was very polite and made the process of transferring all the info over to my new phone a breeze. He had thorough explanations to my questions and I have to say that despite the wait, this was probably the best experience I have had at Verizon and I have been a loyal customer for over 10 years.

Joshua is absolutely amazing with Customer Service. We have never had such a positive experience! He is extremely friendly, knowledgeable, patient and helpful! Highly recommend Joshua!!

Isaiah Dorn is awesome.Solved lots of puzzles, and it was a great customer experience.Ask for him!

BREE WAS VERY HELPFULL AND VERY KNOWLEDGABLE. I WOULD HIGHLY RECOMEND BREE THAT WAS CONSIDERING DOING BUSINESS AT THIS LOCATION.

Bree helped me - she explained everything in detail, was very thorough and patient.

The sales person sold me BOGO iPhones on 6/9/2021 in exchange for adding two new lines. However, we are not receiving this discount. I am now being told that I need to upgrade to a premium plan (not the unlimited plan we were sold) in order to get the deal. When I contacted customer service, they told me they are not responsible for what their sales reps say or do, and they do not need to honor what they sell. They said I am stuck in the contract that is different than what I agreed to.

Really friendly and very knowledgeable. I received much better service here than a different big box store. Thank you

I purchased a new iPhone for the first time in over 7 years. And I have been so frustrated since I have been unable to get text messages on the phone. This evening I stopped at the Verizon store and a very capable representative named Josh was able to help me. He spent one hour with me trying everything he could to find the problem. He called the tech line and they verified that it was the issue Josh thought it was. He was patient and personable throughout the whole process even though he was not the person that sold me the phone and the plan. My husband arrived during this time and Josh attempted to solve his problem as well. Josh saved this sale for Verizon as I was ready to return the phone and move back to my prior carrier. Thanks Josh!

He was helpful took the time to help and answer all our questions.

Charged me tax 2x. had to order a phone they didn’t have in stock, waited 2 weeks to find out they had it in 2 days but never told me. Sign in to pick it up and waited over 30min before leaving after nobody bothered to acknowledge me.

I came in to get my elderly mother a new phone that will be easy to use and Michael Lefler was extremely patient and helpful to get me a user friendly device. My mom is a long time Verizon customer and we love the support that we received today

Had my SIM/SD card tray break on my S8+, went in and Dylan helped me out. He was very honest, did an excellent job. Picked out a new phone that was the best option for me. Spent a little over 2 hours but time went by quickly, thanks to some fun conversation between the 3 of us. The other lady that was there, Angelica, was great too. They both stayed after the store closed and Dylan made sure everything was transferred from my old phone before I left. Will definitely be back in the future, and recommend seeing either one of them. They were both great people.

Let me preface this review by saying that I absolutely HATE going to cell phone stores. I once kept a phone for 5 years just to avoid having to go to a cell store. A situation arose when it was mandatory to switch our service to Verizon and we had to go to the stores to purchase and switch over our phones. We chose this store because due to COVID 19, it was one of the few open. It couldn’t have been a better experience. Dylan is a genius, and one of the BEST sales employees I have ever encountered ( PERIOD... not just cell phone service) with impeccable customer service commitment. He had to switch not only one, but four phones over that were on 2 different services in 3 states. We were probably the worst case scenario, but Dylan handle it with such patience and professionalism. He went above and beyond multiple times during the transaction. If you ask me, Dylan should be in corporate teaching everyone else how to handle customers! I’d like to give him a 100 star review but it’s not available so I’ll leave it as the highest 5 I can rate! Thanks Dylan for everything you did for us!

Angelica and Dylan are very friendly customer service Representatives. However nice that is to have they are also highly intelligent when it comes to phone needs and Tech information. I have no idea what theyre getting paid but I can tell you its probably a few dollars short of what they deserve per hour

I came into this store in a tizzy, with a new phone given to me by my son. I had no idea what I was doing trying to get the phone set up. Dylan Becker sat me down, set up my phone transferred all my information and was so kind and understanding. Kudos to Verizon for employing such a superb young man! Thank you, Dylan and thank you Verizon!

As always Dylan is there to satisfy our needs . Whether it’s a new phone or just a charger he always goes the extra mile !! Go see Dylan for your phone needs ..

Dylan was a great help. He was patient and helpful as I am technically challenged! The transfer from the old phone to the new one went much more smoothly than expected. Very happy customer. Note: if you switch from galaxy to Note10 you will need new charging cables! Pun intended!

Great service and customer service. Everyone I have dealt with there have been more than professional and are very knowledgeable too. There are Verizon office closer to where I live but dont mind the extra drive time and traffic to do business with them.

We worked w/ Dylan Becker & he is 5 star!

Dylan and Bree could not have been more helpful as I purchased a new phone and added to my family plan. Went far above and beyond what I would’ve expected and I highly recommend them!

Tim helped me today without being pushy. It was refreshing. Thank you for solving my phones dilemma. It definitely seemed possessed. Will come back to this location without a doubt.

Dealing with Dylan Becker was an absolute pleasure in a complex world of technology and offers available. I made an appt with him prior, he was waiting for me with paperwork prepared, and really put me in the right programs that were perfect for my business (iPhone & iPad Pro). Dylan is a true asset to this firm, and I would highly recommend him to ANYONE who wishes to navigate the waters of getting a plan, a new plan or working towards figuring out what needs suit you and/or your business the best. I will NEVER go anywhere else. Thank you again for tremendous and above and beyond service!

Dylan was awesome. He manned the store all by himself while the other guy had a flat tire. His time management balance with multiple customers in the store was impeccable. He gave us honest advice, which created a sense of trust between us, making it feel like he wasn’t trying to just push a sale from us. He’s a spiffy dude with an awesome tude. Honestly he’s probably God’s gift to earth. Bless his soul. Thanks again, Dylan!

Sales people (Dylan and trainee Anthony) could not have been nicer, more patient or helpful. They were attentive and very concerned about my comfort level w the new phone. I’d come back to this store because of the personal service!!

This store was very efficient and friendly. Space the service rep Dylan Becker was very good and helped me with all of my questions. Keep doing that he explained everything that I need it to get my new phone and tablet operational. I would recommend the store to my friends and family.

The rep was not welcoming ever since I entered in store.. barely any information was provided . He absolutely didn’t want to speak .. i would never return to this location ..

EXCELLENT SERVICE provided by Dylan and Tim! Researched all options for me and explained everything with patience! Both went above and beyond! I would use and recommend their services to all my clients! Thank you again Dylan and Tim!

A special thanks to Tim for extraordinary customer service. He worked hard to diagnosis my cell phone problems. He stayed after closing time for almost an hour to resolve my issues. I am very skeptical when it comes to sales folks and I would like to tell you that I trust Tim and Dylan. They went the extra mile. I will switch my phone business to this store on Clarkson and I recommend them highly. Thanks, Tim and Dylan!

Anthony was extremely professional. He was helpful in explaining all my options and I left knowing that he was available anytime for additional questions. Thank you for the great service !

Dylan went beyond the call of duty to make me comfortable and got me all set up when my phone was dying! I’m grateful! Good job!

I had a great experience at Verizon Ellisville! They answered all my questions, didnt push me to buy and were fine with me going home to think about it. I came back a week later and Dylan remembered me and I got my new phone quickly.

Gentlemen were very helpful. Three years ago I purchased a new 6 iPhone and had so many issues I wanted to leave the store without a phone or service. I was NOT happy with that experience. Today was Easy to buy and they set both phones up very quickly with no problem. Chris and Dillon were extremely helpful.

I had a great experience. The manager was able to efficiently take care of my needs in getting a new phone. He was even able to train his new employee and pass along knowledge quickly and effecently.

This is Eula S. Harris and I was in you store in Manchester and Ellisville. Dylan was very professional and was very knowledgeable; yet he was kind and encouraging that he could take care of my problem, and he did. I usually can do it myself, but this time I just got frustrated; however, Dylan recognized it and he put my mind at ease. He was the first tech that I have ever had from your company.Thank you for hiring him.Eula S. Harris

My visit today was great! Dylan was very helpful and knowledgeable with helping me on getting a new phone! I will recommend him to family and friends!

Dylan was very helpful today with us. My son was having issues with his I phone 7 that had manufacturing issues. We were originally going to go to the Apple store but decided to stay at store. He was very helpful and we are extremely pleased. Highly recommend Dylan and this store.

My Phone was losing charge fast. nick was nice enough to try to fix the old phone before immediately trying to sell me the most expensive phone. He promised me he would follow up with me and make sure I like my new phone. So far so good.

The young men Christian and Dylan were amazing and there customer service was above and beyond ..kind and very knowledgeable..they were both very well groomed and respectful..I have been to other Verizons with not quite the same ..excellent service I received today. Im walking away a very satisfied customers.

Great customer service and Dylan helped me out and was very nice and sold me on everything I wanted!! Gave me the best deals! More than satisfied with my purchase!

Great experience in this store. The employees really helped with picking out what I need for my new phone. Recommend this location to anyone

I just wanted to express my appreciation for Dylan and his team. Professional intelligent and fully fully committed to a good experience for the end-user

I was very impressed with the customer service from Dylan. He was very professional, helpful, and efficient. Made a great impression.

Dylan Becker @ Clarkson road store on Ellisville is awesome!! He remembered us & we havent been in this store for a year. My phone would not turn on & I was dreading having to make the decision on a new phone (had this one 5 yrs & hate changes)Dylan made the decision easy AND economically to our benefit. He wad able to rescue my life information from my inaccessible phone.He is an AWESOME ASSET to Verizon!!!Thank you Dylan!!

Awesome service. Dylan and Matt were very helpful in assisting me setting up my mom’s new phone and my new tablet. I got a great deal and plan on coming back :)

Came in with iPhone 7 not working. Nick did a awesome job helping me pick out the iPhone SE. thanks for being my Verizon Guy Nick

I always come to this store and meet with Dillon he has helped us for years. My husband passed recently and I needed help with all my phones he pointed me in the right direction and always so curtious and kind along with his co-workers the best store by far thank you so much.5 stars

Dylan did an amazing job! He helped talk me through getting a new phone and finding the best plan. He was very good at explaining everything and answering all my questions.

TJ Henry was very thorough and worked patiently with us to take care of a new phone transfer! Wonderful service! We will return for any questions regarding our phones!!

Dylan was great! After several tries to get a phone fixed by other representatives with no luck Dylan upgraded our phone, found us a good price, and set up the new phone to make sure it worked. He even applied the new screen protector to make sure our experience with smoothly. Highly recommend him!

Dylan and Christian were fantastic! Helped me with my purchase of two phones and returning the old ones for my discount. They went above and beyond to make my day much easier. Highly recommend!

Tj Henry gave great service. And I will be sending more people his way.

Brian and Dylan gave me wonderful service when my old phone died 400miles from home. They were able to restore my contact list, my photos and give me great peace of mind for the rest of my trip. For all this it was worth not waiting the time it would have taken to get a replacement phone through the insurance. THANK YOU!!

Anthony and Brian were great. Very helpful and easy to work with. Great experience overall.

Dylan and Christan both welcomed my father and I to the store, ready to make sure our needs were met ! They handled our questions with ease. They deserve a raise! Dylan was exceptional!

The store was very clean and Dylan was very helpful! He transferred me from AT&T and activated my phone and showed me how to work it. I highly recommend this store very nice staff!

If you want the BEST SERVICE youll ever have, see Dylan in Ellisville. Painless, Professional, Knowledgeable and I could go on. Youll be happy you took my advice!

Today I visited our Verizon store and was helped by an awesome employee, Dylan. He was very patient explaining the workings of my new phone. Did not feel rushed. Very helpful. Will return always!

Great account manager. Patient, good information, new phone good deal for me.Happy customer.

Everything is fantastic here. But do not buy the pure-gear screen protectors that they try to sell. The pure-gear company is way overpriced and make it darn near impossible to replace your lifetime warranty screen protector. Just a heads up for all locations.

This is the first time I can say that purchasing a new phone was an enjoyable experience. The staff was so helpful and fast. I came in with dead phone and both the young men helping me were so knowlegeble. I came into the store in a terrible mood and left in a great one! This store puts Costco & the Apple Store to shame.

Dylan is AWESOME. I was not a happy camper when first I walked thru the Verizon door. When now Im leaving, I have nothing but praise and admiration for him and his patient attitude toward me. Thank you, Dylan.

Dylan was so knowledgeable and helped us get everything we asked set up perfectly and the phones came in when he promised. He went way out of his way to help us and we had a great experience.

Great customer service. Very helpful, full of great information.Thank you very much

Going to the phone store was finally a good & enjoyable experience thanks to Dylan Becker! He was extremely knowledgeable & great to work with! A 5 star employee....

Went to Clarkson store for the first time today! Dylan Becker helped me! He was great! Helped me over and above the call of duty! I really appreciate all of his knowledge! Thank you Dylan! Also I did not have to wait!

Dylan was great. Store was closing early on a holiday but he stayed longer to help us get a new phone and switch some numbers. I was very pleased.

Dylan is extremely knowledgeable and helped us make changing phones very easy. Very personable.

Dylan was very friendly and professional. He was not pushy at all, and was extremely knowledgeable about a new iPhone I wanted to purchase. Dylan also helped me purchase a new bluetooth speaker, which works very well! I was extremely happy with my experience and would absolutely recommend him and this store to anyone.

My family had a great experience setting up our new phones and accounts with Verizon! Dillan was very professional and helped each of us set up our new phones, watches and iPads. He is our Verizon man!! Great experience!!! Thanks!!

Dylan was a wonderful help at this Verizon location. He was able to answer all my questions and connect me with exactly what I needed for my hotspot. I will definitely return to this location for future purchases!

Matt and Dylan were a great help to us in getting our dtr a phone replacement. Great patience and help with transferring old pics and video off old devices.They answered all our questions and informed us with all our options. Their Customer service surpassed our experiences with big box stores! Highly recommend this location!

I had a great salesman named Dylan who helped me find the perfect phone for what I needed. The store was also in excellent condition with a very friendly vibe. I couldn’t be more pleased with my experience!

Anthony was great showing me how to use my new phone. He was very patient with me as well .great service

We switched to Verizon after too many years with Sprint, who treated us terribly. Long story, we bought out our contract. We went to THIS Verizon store we didnt even know was this close to us. The personnel were lovely. Helpful. And more than willing to hear our sob story about Sprint. I recommend this location store. I wont give 5 stars yet. I want to hold back in case Verizon pulls a Sprint on us, and then I will change stars to 1.

Had a very successful visit at the Verizon store in ellisville. was able to get help with the operation of my new Moto Z4 and was able to retrieve contacts. I am an extremely satisfied customer at this time.

Great service. Friendly staff. Would definitely recommend this store had a positive experience at the store

Dylan gave us exceptional customer service. Highly recommend this Verizon store. We appreciate all the extra service he has offered.

Great service.

Dylan is a great guy, very helpful. Knowledgeable about not just phones, but most technology in the store. Best Verizon store Ive been to ever.

The BEST experience with getting my new phone! Dylan Becker was very knowledgeable and helpful with everything I needed to know about the new phone. An excellent experience all the way around!

Great experience!!! Needed new phone and Brandon D. helped with service call and got things moving quickly. He even let me borrow a phone since my new phone was going to take 3 days to arrive!! What a wonderful thing to not be without a phone for days!! Also, returned to have new phone restored and Landon helped get my new phone activated and ready to go!! Thanks guys for a fabulous experience!!

Tim and Dylan were the best version is very lucky to have guys like them thanks again Tim and dylan

I came in to the Clarkson MO office today for new phones. Dylan and Matt were great. I was easily able to select new phones and accessories.

Had a good Experience with helping me set up my new phone and setting all the proper settings and change your passwords very pleased with his performance thanks

Both Dylan & Matt were professional, helpful, & expert. Excellent experience....Actually our best Verizon experience Ever!! Thanks so much!!

Dylan is the best cell phone sales guy in our area. Extremely knowledgable when it comes to his trade. Very helpful and made transferring from AT&T a breeze. What a guy.

Process of getting a new phone was excellent no problems everything worked great recommend the store anytime specially Dylan the sales rep thank you

Dylan was really informative and fun to work with. He helped us get my daughters new phone all setup. He helped make a tedious task fly by. Dustin also was quite helpful with getting my other daughters phone replaced through our insurance on another day.

Great service and people. Successfully and easily upgraded my phone

Dylan Becker in your Ellisville store provided excellent customer service. He listened and quickly fixed my problem with my I Phone 20R. I highly recommend this store and its associates

Dylan, was extremely helpful making a very smooth upgrade. We called up ahead of time and when we got there he had done extensive preprep. He showed us all the different options we had available to us and helped us get the most for our money as well as saving us lots of time from a typical upgrade. Highly recommend!!!

I was very impressed with how easy Christian made the set up process for my new iPad.Also he assisted me with adding a google app for storage of my photos. He answered all of my questions. It was a very pleasant non stressful experience.

Ive been a Boost customer for 6 years. I came to Verizon and spoke with several people who were absolutely wonderful. Dylan Becker was exceptional. I switched over to Verizon, bought new phones, had some problems, and got locked out of my phone. I came to the Verizon store on Clarkson in Ellisville and Dylan Becker saved the day. I know that sounds dramatic, but its very frustrating when you dont know what youre doing. I am over 55 and not technologically savvy. Dylan was the best!

Excellent service!!! Dylan was extremely knowledgeable and helpful. Could not be more pleased

Dylan Becker at Verizon helped my daughter and I transfer our phones from ATT to Verizon today. He was an awesome sales rep. Helped us pick out our phones and all the accessories. Very professional and patient. Found my new Verizon store for sure!!!

Dylan was exceptionally helpful and professional. All our questions were answered and explained very well. I highly recommend this Verizon store.

Best customer service I’ve had at any technology store. Dylan at the Ellisville store answered every single question I had with confidence and cut to the chase and got it done very quickly in a professional way!

The reps were very knowledgeable they were clean cut they did not wast my time. I enjoyed my time there. Would defeinily come back and then again. I did buy a new phone

Great great service!Explained everything to be able to understand easily!Would connect to him again for any help!

My experience was great. The sales guys were knowledgeable and fast and worked hard to get me the best deal.