I do Roadie (same day delivery with them and I never once had a problem with them or there customers. I honestly belive they have a great team there and are great people to work with

Customer service reps are all amazing and helpful. Ordering online and picking up something is easy and quick. Ordering on Instacart has very limited options. Only major issue is if you try to get a job there. One of the people interviewing was too busy doing things on his smartwatch to pay attention to the interview.

Put product on a family members new watch.. quickly and professionally

Great customer service from Doug Draper, very professional, knows his craft and very friendly... Made for a high quality experience. 🙏🏽😊🖥️

Great store. Friendly staff!

I went to look into getting a new 2 in 1 Laptop. The gentleman that helped me was very knowledgeable and I did not feel any pressure to buy.

Not great on this purchase. A cell phone purchase should not take 2 hours over 2 days. And the sales person was arrogant. He should not be working with the public. We finally got everything transferred on day 2 from a different person. And do you thing the initial sales person would say any thing to us the next day, nothing, not even sorry about this taking so long. He, Jon, just looked away when we came in the 2nd day.

Great staff. Very knowledgeable and super friendly! 💯

It all depended upon which person waited on me. The 1st person literally mocked me for wanting a chromebook, was unkind and was dismissive. The second person was supportive and super knowledgeable about the products I wanted. Person #2 made a $600 sale.

Well the website free for electronic recycling... so I went I and they had me pay $30.00 to recycle the tv. The only comment they came up with its a New York law. They dont see the money. It goes to the state. So why is that not posted on website...

The service was exceptional. The staff was friendly and took their time answering all my questions.

Excellent help from Anthony! Very friendly and knowledgeable!

I ordered a freezer and got setup 4 different appointments but and i took time off on the 4 occasions but failed to arrive. The General manager - Bryan Cruz just said that the trucks lift mechanism was broken and there was nothing he could do. I gave him my contact and info and nothing happened. Waited 1 month. He could not care less. poor service from Best Buy. I will not do business with Best buy again. Customer service 1800-bestbuy was useless. The Store is useless. Everything is broken, so sad and frustrating. There is no communication between the store and online support. I was a previously loyal supporter of Best Buy, now no more...

If you are any sort of PC enthusiasts dont bother going to any bestbuy store these days. Overpriced, limited options and even no options. Im not going to order anything online when I can just order from Newegg who has nearly every option available.

The employees were nice and helpful. I found what l needed.Thanks!

Hard to find products are easy to get either in store or online with Best Buy.

Its Best Buy, just like all the rest. Helpful staff, good prices.

My favorite place to buy my upgraded phone on my credit card to avoid Verizons control and extra charges to my phone bill. I also love the Bluetooth speakers, smart home supplies and all the gadgets they have to offer - my favorite store!

Great knowledgeable staff, I hadnt even walked5 feet in the door and was greeted and asked if I could be helped . I was at some point acknowledge by most of the staff on the floor . For as busy as this location was there staff is well trained and interactive.

Salesman was helpful but they did not have what we wanted in stock.

So friendly and they have everything that you need

I would put a better rating on this but the one thing that turned me off was when you walk in you are stopped at a gate and are asked what you are here for. Ive been to many other places and I have never been stopped at a door and asked What are you here for. I like looking around at whats for sale and buying as I need and learning whats new on the market by doing that. Its a both. I understand that they are doing it because of Covid but no one else in my area of shopping ever has done this where I shop.

This review is on reaching any best buy on earth by way of a phone call. Absolutely hands down always terrible. I live an hour from any best buy. Ive been told by a few associates that they cant confirm in-stock quantities and to check online. I cant tell you how many times Ive done this and there stock online was incorrect thus wasting 2+ hours of driving for nothing. Its absolutely infuriating dealing with this. Answer your phones for the love of God.

Fast customer service and issue resolved in under 5 minutes.

Pickup online order. Should have done curbside.

I needed a new hard case for my phone. When I arrived at Best Buy in the late afternoon, there were three other customers in the store and eleven employees in blue vests. I walked in with my cane and found the racks of phone cases. I looked for one for my older (Galaxy S8) but couldnt find one. As I am not particularly mobile, I remained in the two aisles of phone cases for nearly 40 minutes and no one came to help me. Two employees were occupied with customers, the others were idly involved with conversation among themselves. I hobbled to the center desk where two young men were deep in conversation. I went so far as to clear my throat but it failed to interrupt their discussion. Disgusted, I headed towards the exit. 10 feet from the door one young man asked if he might be of service. I told him what I needed and his response was Oh, we probably dont carry anything for a phone that old. You should really consider updating your phone.My phone is only 4 years old and works just fine. It appeared to me that the employees had been coached to sell new rather than help with previous sales (yes, I bought the phone at that very store) or perhaps they work on commission.Either way, I decided that I spent way too much time in that store as it was, so I left, vowing never to return. Ill be giving my business to Mr. Bezos in the future. Its true Amazon doesnt offer much in the way of customer service, but apparently neither does Best Buy.

We travelled here twice today. We walked in to purchase 2-items, and ended up purchasing much more. The single reason this store only got 4-stars is because it seemed understaffed. May not be their fault. This may have been because of COVID. They had a nice selection, as well as had some items in stock that were, otherwise, fairly difficult to find. Store was clean, staff was friendly, and they had A LOT in stock.

Very helpful staff. Clean store

Lovely shop, very huge.Big variety of brands and products.Prices are not so cheap....But....you can find there almost everything

The worst service I ever experienced... I went to replace a phone that wasnt working, and instead of helping the salesman kept trying to get me to start a plan with another phone company... I already had a plan and I just wanted my phone replaced with my number transferred to my new phone. The salesman wouldnt take no for an answer and berated me in the process.

Very helpful staff. Even chatted with kids while we waited.

Great team members that share knowledge and helpful information. Lots of options.

Knowledgeable staff. All my questions were answered. I felt comfortable spending nearly thousand dollars.

Awful place to shop. Went in recently to buy a TV. There were no less than 7 salesmen standing talking to each other. When I asked for help, no one approached and asked if we wanted help, I was told Id be entered into the wait list for a salesman! I checked the store floor and there were 11 sales folks and two customers on the entire floor. 10 minutes later someone approached to help, only he didnt! All he seemed interested in doing was upselling a maintenance package, and getting all of our contact data, when all I wanted was an installation price. Needless to say we left the store without a TV and bought one from Sams club for a fraction of the price. No attempt at all to meet our needs or requirements, he just wanted to talk and not listen!

You have to ask for help finding what you need. Not to knowledgeable about products. Stereo department..

In-store service wasnt good at all

Customer service pointed me in the right direction for what I wanted but really didnt explain pros and cons of choices.

Curbside service fast and friendly. Justin is the best!

Young Man helping me was full of knowledge

Best Buy has all your electronic needs if they dont have it in store they can order it and have it shipped to you. They are computer illiterate they want to sell you new Ive actually trained them on computers tablets etc.otherwise excellent experience

Plenty of parking, well lit, very clean, well stocked AND well staffed! Also excellent communication via email and text on your order. They were extremely helpful and knowledgeable. Even carried my order to my car!!

Zerooooooooo customer service... had a in home appoint scheduled for a time frame of 07am to 1 pm. no one showed up until 215 when no one was home, when i called in they told me they were running late.. I tried to reschedule but could not get anyone the phone for a new appointment or a refund.. you wasted my time and my families time. This needs to be fixed an email will be sent to Mr. Mohan.

Friendly helpful staff most days. This visit seemed a bit hurt for associates. Still recommend going though!

Sale person was not a kind person at all.i will not do business at all.

I love curbside pick up.

Went to get a tv ended up with a washer too.lol

I bought a tv from Best Buy just over 1 year ago, with it I purchased a protection plan. After less than 18 months of use, the tv suddenly stopped functioning and we used the website to set up a repair appointment and were happy we had bought the protection plan, we were even ok with waiting over 3 weeks for our appointment even though it was our only tv. We patiently awaited our repair appointment date, only to be called the day of the appointment to be told they didn’t have the part they needed to repair the TV. we understood and were told to wait another two weeks for a second appointment. Then, the night before our second appointment we received a call saying their truck was out of service and they would be unable to make the appointment, we specifically asked if the part needed for our tv was in stock, and we were told yes, they had the part and that they would schedule another appointment for the following week. So, this week when we received a call on the day of our THIRD appointment, they notified us that they had someone lost the part needed to fix our tv. We were frustrated, of course, but were happy to wait until the following day when we were told my the repair tech that a new part would be shipped over night right to our home. The part should have arrived yesterday- it did not. They were supposed to show up at our house today to fix the TV and the tech not only did not show up for this fourth appointment, but also failed to call and notify us. We decided to call Best Buy directly to see what the status was on the part for our TV and after being on hold for over 30 minutes I finally got to a customer sales rep, who made me verify everything I just typed above multiple times, who then put me on hold to call the repair tech and his manager (who failed to answer either of the phone numbers they had listed for work) to then be placed on hold again and then have the call mysteriously “dropped”. I had to call in again, wait on hold for 20 minutes again, only to get to the same sales rep and be told that she would not replace the tv unless it was seen by a technician, (the same ones who had failed to show up time and time again), I asked when the next appointment was available for that and I was told I would need to wait another two days just to be given a new date! I asked to speak to a supervisor because I was understandably frustrated with this run around, I was placed on hold for 20 minutes again and then the call was “dropped” AGAIN. This is absolute nonsense.TL;DR : I spent over $400 on this TV that no longer works and the company who made it and sold me a protection plan for it has continuously failed to provide the repair services they so proudly offer. The customer service has been horrible and I will tell anyone I know not to buy from this company. What a waste of my time and money. If I could give zero stars, I would.

Cashier was great. It took along time to get someone to get my merchandise

Maybe OK for some electronics, but forget ab pi yet calling them!!! Their phone is set to go to Syracuse. No one there to answer either. I had time, so I spent over three hours calling and recalling with no luck. Gotta be a better place.

Love this place. They have everything you would want and add affordable prices. Someone is always around to help you also.

Excellent service, great prices, good stock

They had some nice items, friendly staff. Especially James

Did curbside pickup. They were quick and excellent. Thank you!

They are usually very helpful and overly interested in helping. This visit started off well - greeter at the door pointed me in the right direction - even had a ladder that was in my way moved for me just after I arrived at the described location... But thats where the assistance stopped.... I realized the needed cables werent in stock - moved on to look in other locations after an employee asked me to move so he could put the aforementioned ladder back in my way and leave it there.... Summary A for effort, C for actual results and follow through.

Mitch was very helpful and nice!

Over priced, everything can be found online or else where cheaper. Staff is either ignoring you or way too pushy.

Lots of gadgets. Friendly staff. Follows great safety procedures. Competitive pricing.

I needed my Bluetooth CD player installed. They got the job done in a reasonable amount of time. Thanks. Dan.

Great friendly staff.

Prompt greeting and great sales associate. In and out with a new laptop in just a few minutes.

Always very helpful and explain everything. Always buy my electronics there

Good selection. Not as good as the Victor location - but they cover all the bases well.

Great place to get your electronics

Great service and quality.

People are cool, but... limited stock, and No, Flux capacitors.

Geek squad so helpful!

Terrible service. Nobody answers phone. Poor support in tech department. Lead you around in circles. Im done with best buy!

Store is run well enough. Many items priced at the convenience of get it now as opposed to waiting for shipping at the slightly lower prices of online retailers

Very good customer service.

Nice clean store and it had a good selection of products. The store staff was helpful and courteous.

Fast n friendly service. Curb side pick was easy n smooth

Very good

Store is understaffed and staff will ignore you. Ended up just going too target

Professional/Courteous service...

The store was clean.The staff lacked knowledge of the products on and off shelf. More than willing to pass me on to another associate, still lacking in product awareness.

Friendly, and knowledgeable staff.

Great place but currently low on inventory

Good service, decent prices and selection, but no high end audio equipment

I want to Thank Justin for going out of his way to help me with my phone. The first time I came in and had a question I was brushed off, the following Wednesday I came back in and was impressed. Just wanted you to know Justin I wish they had more Associates out there like you.

Wish they had more stock of drones

Spoke to 3 different salesperson and not could help me with a product they sold me two weeks earlier.

Good products. Good price.

The Geek Squad employee was terrific. He listened to the problem with my laptop and solved the problem quickly. He was patient with me and helped me with some other issues I asked about. Really pleased with the service I received at a very reasonable cost.

The staff are always friendly and willing to help out if needed. They are also very knowledgeable.

Placed an order online, picked it up less than an hour later. No wait, no hassle.

Went in looking for a screen protector for my new phone. Found it and they put it on for me. Lifetime warranty. You cant beat the service. Knowledgeable staff for any questions you may have.

Nice & helpful employees

Very informative

DJ 75 LOVES TO SHOP AT BEST BUY AND HE IS A MEMBER OF MY BEST BUY

Very helpful staff.

They had the product I was looking for and were very helpful and informative.

I am not happy with the price of technical service I wished to but so I left without buying it

Store with clean people were friendly

The adsociates really know what they are doing. Always someone available to help you no matter where you are in the store. Prices are reasonable. Definitely give you excellent deals on open boxes. They also come to your home if there is ever a problem with something youve purchased from them. Highly recommended.

Try calling them good luck

Bestbuy is the coolest store left for us tech savvy people. We have to make sure to keep it around as well. They deserve a lot of business because they work hard for you. They have a lot of great deals and even do demos of new technology like when PlayStation VR launched a few years ago. You can tell they are eager to get customers in the know about new tech. I wish they carried more brands in high end PC parts in the stores though. Nevertheless this store is amazing!

Only problem was no help on the floor. Otherwise got what I wanted.

The cell phone department was very helpful and put on the screen protector for my phone right there

The staff that was there were friendly and helpful. It could have used more associates.

Staff could not have cared less about customer service. Wont be shopping this location ever again