Great service, very clean, spacious, lights and cameras everywhere... Awesome! I feel secure bringing my most precious valuables there. I dont know how you could improve your system. Top-notch!
1st day today, but so far the whole experience has been 5 stars. I called to get a quote and was able to secure a storage right away. When we arrived there, we were greeted by Jessica. She was very pleasant and explained everything. She showed us our storage unit, which was very clean. The whole place is very neat, climate controlled and cameras all around. So far Im happy with this choice. Oh, they also got carts that you can borrow and extra large elevators (think hospital elevators, possibly larger).
I love this company. Its is very safe and secure. I would like to see if there was a way to allow carts to be used in the evening. The people who take them ruin it for others. Service was awesome. I highly recommend it.
The staff there is great, very helpful and friendly. The facility is clean and access is easy from either side of the building.
I’ve had a very positive experience with this storage company. On the day that I came in to finalize my registration I was quickly taken care of, they made sure I could inspect the unit before I finalized my rental agreement, they took me on a tour of the facility, and especially Sam, was wonderful to work with. She made the experience easy.A little bit later, I brought my roommate down to take a look at the facility to see if it would work for her and her moving situation. The gentleman who helped us was extremely professional and polite, he took us on a tour of the facility and showed my roommate the available unit that she was interested in. I really appreciated that even after several months of renting, the customer service is still there.I highly recommend the facility, the staff are great and this particular location in Escondido worked well the proximity to the freeway entrance and my home.
I switched from my old storage in San Marcos to StorQuest in Escondido, and I couldnt be happier! Its a newly built location, so everything is super clean and really nice! The sliding doors make everything so much easier and the motion sensor lights are a nice touch! The lighting is perfect because it lights up your entire unit, so the days of having to bring a portable light are over! And not to mention that security is not a concern at all because you can see AND feel the security of the building the minute you pull up! With the quality of the building, the staff and customer service, and the utilities, youre definitely getting your moneys worth and more! I definitely recommend StorQuest!
Stop here is amazing. Jessica is so helpful smart and knows what shes doing. So laid-back oh.
I am very happy with the service I receive here. The staff are very helpful and nice.I would recommend this storage facility to everyone.
We have only been here a week, the staff is friendly and eager to help you with your needs.The negatives,,,are the hallways, bathrooms and elevators need to be mopped more often.The location is perfect!
Jessica Chavez was extremely helpful and knowledgeable. The facility is very clean and secure.
StorQuest offers amazing customer service! Definitely would recommend to all needing storage. Couri went above and beyond!! The staff is awesome . I felt the staff was great to explains the all parameters contract expectations and responsibilities of renting the staff was extremely personable I felt very comfortable for the first time renting a storage .p lol
First time getting a storage unit and it was surprisingly easier than I thought! Couri was very helpful and answered any questions and concerns I had. Will be using it this weekend for the first time!
I first started by wanting a medium sized unit for a few items of mine to keep somewhere safe and in town. I did my research and came across StorQuest, had amazing deals online so I decided to give them a call and get quotes for availability and pricing. I completely forgot who I first spoke to but he was very understanding, spoke very clear and answered all my questions. I am very happy I chose StorQuest, all the employees and very sweet and understanding. I know my items will be safe and secured here. Very clean environment as well.
Couri and StorQuest are awesome! Very CLEAN with amazing stand. Thank you!
Wonderful experience. Jessica was very knowledgeable of the facility and I had access to my unit within the hour of viewing the property. Access is simple and there are carts available for use that make moving boxes easy.
Jessica was very helpful and efficient in setting up my storage unit rental. She provided outstanding customer service. The overall appearance of the storage unit and location was excellent.
From a visitors perspective, it was a very neat, well maintained, secure, and very private self-storage establishment. Very impressed with the building and elevators, granted they appear to be very new, everything appears well kept with a professional atmosphere. I visited to help a friend with dropping off a few items and again, from what I see it would be a very nice place to not worry about your belongings. Im unsure of the price but can assume its a bit pricier than your average storage, and it would be rightfully so.
We had a great experience here everything is really nice and clean. Couri was very helpful and gave us great costumer service. I will definitely recommend this place!
There’s spiders in the units and the customer service is limited. The storage space itself is decent (depending the sizing you get) but not worth the price. Crosscheck with other storage facilities in the area before finalizing with “StorQuest”.
Cynthia was very nice and the price was just right!
The facility is very clean, air conditioned and free of bugs and such.
Couri was professional and friendly. He deserves a promotion and a raise. Thank you so much, Couri!
Clean, climate controlled units, and friendly helpful staff.
Couri Hojo was friendly, fast and efficient. I will highly recommend StorQuest to my family and friends!
Your employees are your face to the customer. Good, courteous, and helpful employees make the difference even if the product may be lacking. When I first stated renting there, the employees were not very helpful. However, your recent hires have been excellent. I suspect new management at this site is working to improve the customer experience. Great job!!
This place is always clean & its temperature controlled which helps a lot in the summer months
Jessica was a great help! She was fun and very informative. Recommend this place 100%. Jessica is amazing!
Great customer service! Easy process!
They are a wonderful and secure storage place. Jessica was so nice and such a big help. I’ll stay here just due to the way she was so welcoming.
Great experience at this facility! Couri was very helpful and he listened to our needs and showed us the options we could choose from. He also walked us over to each storage unit. He also helped let us know of the current promotion going on and helped us save money on our first month. Thank you Couri. :)
My experience today with Couri was a most Pleasant one. I was in need of a new storage StorQuest was awesome the people are very nice the facility is new and I received a very nice storage space for a reasonable fee. If you need a storage space I recommend this one
Just got the keys to our storage unit today! We had a great experience with jasmine! She made sure all our questions were answered! This place is super clean climate controlled & a fair price! My husband and I are happy we chose this place!
Very helpful with helping me and my co worker find the storage we needed and the manager couri was very friendly and happy to help us
Store personnel are courteous and helpful in assisting with all your storage needs. Facility is kept clean and secure.
Hoping you keep your prices low. I really like that you give a 3 month special for a discounted rate considering I had to move due to Covid and did not have extra money to pay for storage. I’d definitely use them again the air conditioned units are a huge plus!
My mother rents a storage locker here. I was with her just after Christmas to grab a few things. She forgot her code so we went to the office, showed our ID and the person in the office, said her name was Jessy or Jessica, was extremely rude, was talking to someone on the phone using extremely bad language, made my mom wait until she was done on the phone to wait on her. She then began to seem to chastise my mother for forgetting her code and even suggested that she charge her to give it her.When we returned to get our ID from using a cart we had to wait outside a locked door for 45 minutes for her to return. She said she had to take care. No apology and was quite rude.We will be cleaning out moms locker and going elsewhere. She puts me in mind of a gang member or gangster.
Awesome customer service!! Jessica was simply amazing and did a fabulous job. I will definitely recommend this place to ALL my friends and family who may be looking for a great storage place.
The girl that helped me works in the vista location as well. She was very helpful and knowledgeable. Thanks again guys
StorQuest, Best storage place I have ever had. This is my 3rd. I even up graded a few months after I rented here.Its a warm an welcoming place every time I show up I see Dana most of the time, awesome person great personality right there to help.makes you feel comfortable an safe. Today I stop by I saw Dana & Scott another cool person. I go by my unit quite a bit, I live right up the street it helps from me not clutter my home,and I can actually go through things.
Everything was great while I used your services.
I was hesitant at first to even rent a storage for the first time but Jessica made it super easy and super friendly totally loved my experience. She was patient and explained everything to me.I will not rent anywhere else.
Dont trust these reviews, they are all fake and made by the owners of the place... shady business practice, wish it was illegal. If you see reviews like the ones from the business, report it to google!!!
Jessica was very kind and helpful. Friendly staff and thoroughly went through everything. Thanks
I was going to do some “shopping” for a storage center and storquest was my first stop. Couri assisted me when I came in and his customer service was enough for me to decide this would be my first and last stop. He was informative gave a good tour of the location and professional over all. I definitely recommend storquest.
I was very pleased with the facility and the Manager Megan. She was so helpful. She helped me find the best unit for me. Shes an asset and this is a great place. Shes very friendly and made me feel at home. I just came to check prices and she sold me immediately. Im very happy with my decision.
Couri was friendly, responsive, and knowledgeable right from the get-go! This was my first experience renting storage and he was patient with all my questions. The facility is clean and fresh.
They are extremely nice!! And awesome they give you all the info you need and they will ask all of your questions:) totally recommend
Excellent customer service! Jasmines the best! Every time I need anything shes always there to help. This is a very secure and quiet place. You guys are doing a very good job. Congratulations!
Came in for a quote yesterday for my mom. this store has really great prices and all there units are indoors. Jasmine was informative and zach had offered to give me a tour and check out many units so that Id know the right size for me! Great service!!!!!! TY
Had a wonderful experience at this location. It was very clean and that put me at ease. Jasmine was helpful and patient setting me up and let me know that help is always available. Would recommend to anyone :)
Escondido was friendly and accommodating.. special thanks to the girl who manages the Vista location who was there in Escondido and helped me last min before closing. Your awesome!
My customer service representative from Escondido was fantastic. Very friendly and helpful!!!!!
Overall great experience. Customer support was always there when I had questions
Amazing customer service, amazing front desk helpers like Sam and Jessica and amazing manager in Cory. Great people bringing great customer service!!
Megan was super helpful, made the rental process simple and completely hassle-free. Ran us through all of our options, showed us the units available, and gave us the most convenient storage unit available that would suit our needs. Also took us at our word for slightly cheaper online reservation pricing, and honored that monthly amount no questions. 100% recommend this storage and get in touch with Megan if you can for the most efficient service ever.
Since day 1, service has been professional. Staff friendly and courteous. Corey was my last contact, and has kept the record 5*
Jessica was very detail on everything. she was amazing
I needed a last minute storage space and StorQuest just happen to be the closest storage to me. I made my way over and met Megan and Liz. They were great and extremely helpful. I was able to view the space sizes that were available. I wasn’t sure of the storage size I needed. With a few simple questions of what I was storing, they both were able to provide me with the best space size that fit everything I needed to store. I highly recommend speaking to Megan and Liz
Went in and Couri Hojo is the best, stayed after office hours to help us out. His down to earth personality made me feel welcomed.
It really is an experience. Very modern industrial. But as with any new storage facility its not without its homeless folk. Nothing is wrong with that until you see the prize winning treasures, fresh from the dumpster that are hauled in every other night. I hope these places are fumigated regularly. If you have one homeless you probably have 10. I know this place looks like a 5 star hotel but its not. I suspect that the owners are well aware of the issue by now. Every storage facility has this problem but this one actively takes care of it monthly. Your junk couldnt be any more secure.
Couri Is wonderful! Everytime I go into the office Couri is so nice and polite, No matter the situation he handles things with a smile 😊. I locked myself out of my unit and Couri came to the rescue and got me into my unit within I5 min. StorQuest Units are always clean and fresh smelling the whole Bldg is climate controlled and MORE importantly StorQuest is VERY Secure. theres No Other place Id trust my belongings in. Great prices and easy access locations.
Been looking for awhile in the area for the best deal, and after talking to Jasmine, I know that Storquest is what’s best for me! Jasmine’s customer service was great and she was very patient with me. She offered plenty of information and was nice 👍🏼
My mother and I came by today and we really enjoyed the place. It was very clean, and Jasmine was very helpful. She made sure to offer us the closest and easiest unit possible!
Got the best customer service from Jazmine. Considering its my 1st time doing self storage, she really showed me the process step by step. Storage area itself was pretty clean and spacious. i feel safe putting my valuables there 👍
Had a great time getting to know the facility with Elizabeth. She was very personable, smart, funny, and very knowledgeable. She answered my questions without hesitation and always with a smile on her face.The facility itself is very new and has a great clean feel to it. I love the fact that it has an easy access to the units and that the whole facility is climate control. Would recommend to anyone looking for a place to store.
Friendly,Informative,Clean,Efficient,and Superior Customer Service.
Jazmin was super helpful! She showed us just what we wanted and even suggested different options for us. Even though she is new she was knowledgeable and has a great attitude and positivism! Made our experience as first renters really easy and fast.
Megan was awesome at getting me the perfect size unit for all of my belongings, fast, super nice and great service! I was able to get my unit at the price I wanted with a great deal and everything was done less than 30 minutes! Great experience, highly recommend!
I was very satisfied with the customer service and store as a whole on my visit. Zach took great care of me and made sure to assure that all my needs were going to be taking care of. He made the process very easy and was very professional, which made it a stress free experience. If I could give Zach and the store more stars, I would!!!!
Megan and Liz are amazing! They were extremely helpful and very nice. They got me in and out fairly quickly. They’re customer service was very welcoming. They answered all my concerns. Made me feel at ease to want to store my belongings there.
This place is absolutely amazing. I gave great customer service every time I come here. The energy inside of the office is very energetic and vibrant. Megan who I had the pleasure of meeting with recently made me feel very comfortable and was very helpful with my decision in picking a storage.
Awesome staff, my move from public storage was quick and easy at the end. Jasmine and Sam was really helpful and understanding with the situation and was very helpful with my move to Storquest. After dealing with a terrible situation with Publicstorage they really help my move easy.
Great experience and staff is top notch. Spoke to Gloria over the phone and she was very helpful and nice. Arrived to the beautiful facility AAA+ Very modern. Spoke to Dana and she was great and set me up with everything I needed. Highly recommend.
Megan is the best ever! She helped me so thoroughly I had no idea what I was going to do about my moving situation, coming to this place was a big relief because I wasnt sure on storage units, but Megan gave me a very detailed and affordable unit. I would recommend this place to anybody who is trying to move or find storage.
Renting storage here was quick and easy. Jasmine was super nice and assisted me with everything I needed. This facility is very clean and in a great location.
Great service. Great place. Thsanks again Couri Hojo!
Cockroaches all over second floor. Had to fumigate items once retrieved from storage so we didnt bring roaches into new home.
This place is really amazing, especially when things go down and you need to see what happened and who did it. Megan and Liz are seriously the sweetest, kindest and coolest woman who work here.Definitely come check them out and rent here !!! Totally worth it !
Cory the new manager Exhibit standards below is a normal employee and is extremely lazy. Multiple times I have come into the office for five days in a row requesting to put soap in the bathroom and he says it is on back order during the coronavirus pandemic as he looked at me and continues to watch Netflix.When other customers come in he continues to watch Netflix and talk to them in a minimizes the screen. I can understand people wanna watch Netflix during downtime but they still have to make sure that the customer is always taking care of first and his disregard to the cleanliness of the facility is sickening because he refuses to clean the bathroom.
Wonderful rental experience, cleanest storage I have seen. Easy access and hours.
Megan helped us find the perfect size storage unit to fit our needs. We chose StorQuest based on the facilities cleanliness and reviews. I will update my review as necessary.
I love the customer service that I get every time I come into this location. Megan helped me make my payments as soon as I came in the building. She is so sweet and kind and really great at making me feel comfortable and she takes her time with me and everything. I always love coming in here because the experience is always really pleasant! Thanks Megan girl!!
I wanted to say I big thank you Megan over at Storagquest Escondido. I know I just went in to get a storage unit but the type of customers service and education on the different units I got from her was above and beyond. She make me feel like a person and not just another number for the day. So if you want someone who is going to take great care of you and has an Awesome smile please come down and see Megan.
Elizabeth was amazing! She helped us find the perfect unit size for what we needed to store. She was quick, efficient and very friendly. The units are very clean and well maintained. Definitely will recommend to friends and family!!
Well. Id like to say its all good but!There are always homeless people sleeping and hanging around. People actually semi live in the units, Ive seen it with my own eyes, quite the set up they make for themselves.Staff is usually busy on their phones and you have to interrupt them to get their attention. They are less interested in helping you.I hate to be a naysayer but think twice.
This place is awesome! Elizabeth was super helpful and found me the perfect unit for my circumstances. Super clean facility! Greatest self storage experience Ive ever had by far! Highly recommended!
Very nice building. Jasmine went above and beyond to help me find the right size, very much appreciated
I have used several storage units over the years, but this one is honestly the cleanest and easiest to move in and out of, and the service is excellent. Both Dana and Jasmine were friendly and helped me meet my moving and storage needs affordably and in a timely manner. I have already referred them to others and will definitely continue to do so. Thanks, ladies!
Megan was very upbeat, happy and helpful. She was genuinely happy to help make sure we got what we were looking for and that we understood all of the agreement and terms before we signed the contract. Will definitely be coming back for all my storage needs
The ladies here were very courteous efficient its a family setting and I would refer this place to all my friends and family. Id like to personally recognize Megan for her warm personality and efficiency and the time she took to explain all the paperwork. Very professional and great people person.
The property is clean and secure, and the staff is knowledgeable and friendly.
I am so happy to be using this facility. Dana the manager moved me in and was helpful since the beginning. I suggest rented a space on the bottom floor to avoid having to use the elevator.
You need to have better service In front more helped and Bathroom opening 24/7 never open
The staff were extremely helpful in deciding what we needed for our situation. The storage unit are nice and clean. The elevators are large, clean and worked great. Finally, the rate were reasonable.
This place is amazing. It is a brand new facility that is clean and well organized and the management is super nice. The place has security features everywhere and the climate control in the summer is cooler than most homes. I would definitely recommend to anyone looking for storage in this area!
Megan and Dana were great! They were very welcoming and showed me great hospitality! Facility is secured and comfortable. I feel safe getting a unit here and highly recommend it!
Julia was of great service. Weve been renting here since they opened & needed to upgrade units. She made it fast and it was affordable..
Had a great experience at specifically this location! At one point I was a little confused and needed some assistance and Elizabeth was kind enough to help me! She was very patient with me, and answered all of my questions. Besides the great customer service, I also noticed that the facility was a lot cleaner then other locations I have been to it. I give my experience a 10/10
Second review for this business. Now that I have been renting her for over 6 months I can honestly rate it at a ⭐️⭐️⭐️⭐️⭐️. Dana and the other associates run a great place with a fun atmosphere. Tuff security and great amenities.
I visited Store Quest twice and each time I was met with a very professional representative. Elizabeth was very helpful and prepared to answer my questions. Excellent service!The facility is very clean and new! It has easy access and is open 7 days a week.