The service tech that got me signed in was very polite and customer friendly. I was made to feel welcome, and the service was done efficiently! So yes I will definitely continue getting my vehicle serviced here and would recommend it to my family and friends. Great Job! 👍

I had no appointment Saturday morning. My appointment was scheduled for the following Monday at 8. However, i was having problems, so i thought, with my tires. Actually there was no problem at all. Sims GMC was able to begin and complete the work that was initially scheduled for Monday. I was please with that(oil change and tire rotation). Gary Abbey i believe his name is had such a accomodating customer service and such a great bed side manner if you will. I would like to ask for him whenever i need to bring my vehicle in for service. They say the Dealership is always more expensive than taking your vehicle to another vehicle repair shop. But when you receive the type of service that i did Saturday morning...its work it. Thank you Mr. Abbey.

Shaun IS A BEAST at sales and she handles her business. She is patient, kind, extremely sociable, and overall sweetheart. She walks you through the process, explaining details to the fullest and answering questions with patience. Go visit Shaun at Sims Buick and get your automobile needs taken care of by Sims Team😊

Best and easiest shopping experience of my life! Mike LeMay is a straightforward and incredibly helpful salesman, and Steve and Bruce we also very helpful! Will use these guys for our car purchasing moving forward! Thanks guys!

Dave Paul and Ron are great service representatives. Very personal able. Always let you know your progress with the service and try to keep surprises to a minimum. Love the phrase: on your next you should consider the following....... The statements lets me plan and budget for my next service.

I needed an air bag replacement in a 2008 Saturn Astra. They gladly took it in, and during the repair another part broke because of the age of the vehicle. They ordered another part, and after installation the car would no longer start. They had to get an out-of-state engineer to reprogram the ECM. A job that only paid 20 minutes took over 20 man hours to complete. Thank you, Sims Buick, for making it right, and Dave Paul for timely communication and professionalism.

I made an appointment in advance and the sales team was ready to meet and discuss my desires for a new truck. They had the trucks ready to show and our discussions were very efficient. In particular, Dan and Craig focused their attention to providing the needed information and in answering my questions. Once I decided to make the deal, they were efficient in getting the process completed and getting my on my way in my new truck. Great team!

The Service Department was on time, explained the services required on my vechile in detail as well as pricing and exceptionally pleasant. The waiting areas were very clean and comfortable.

This is the best GMC / Buick dealership in the greater Cleveland metro area. The have excellent inventory and A+ customer service.I’ve had outstanding experiences buying my cars from them and recently traveled from out of state to lease my latest car from them. They did yeoman’s work in dealing my state of residence’s DMV to get the car registered and plated and made the whole experience so seamless and painless.Highly recommend Sims if you are in the market for a GMC or Buick.

Adam was great to work with. Explained repairs fully and clearly. Shuttle service was very timely.

Bought my third GMC truck here service is impeccable I was in an out with a trade-in these guys are the best do not go anywhere else!! Ask for Mike LeMay he is Great!

Service Department treated me quickly and courteously. I would definitely go back.

Just bought a Terrain from Sims Buick GMC! The best car service I have ever had! Craig was awesome, he was very friendly and got us all the information we needed. He showed excellent professionalism. The whole process was quick and painless. We really enjoyed our car buying experience! We will be back in the future! Thank you!

The service department took a special interest in what had to be done to my vehicle and I really appreciated that.

Decided to spend a rainy day looking at vehicles. Sims Buick GMC was a hit!!! We ended up purchasing a 2021 GMC Sierra AT4. Mike LeMay is the man to look for when you stop in. Definitely the best shopping we have had when purchasing a vehicle. Mike was more than willing to answer questions and make the transition smooth. Thanks again!!

They care about their customers, they offer drinks, calm cool and relaxing space to wait for my vehicle to get service. I do appreciate them

Great service department car repairs went as estimated completed on scheduled. I couldnt have had a better experience.

I had a wonderful experience buying through Sims. They worked very well with my time schedule to help get me to work on time in my new vehicle. I love my new car and am very happy!

My service representative Gary Abbey was very helpful and informing me what would be done to my auto and the cost for the work

The people are very friendly and helpful, which makes a visit there for service a pleasure.

The team were very professional and courtesy. We’re happy that we decided to use the facility for our repair services.

Friendly staff, professional. Great service. I love my Buick.

Very friendly service, always does the job that’s asked from me! Great people!

Very friendly, handled questions I had, was in and out of the shop quickly.

I worked with Shaun at Sims Buick GMC to get a GMC Acadia....she was so pleasant and professional. She was also honest and knowledgeable. I made sure to grab several of her business cards so that I can refer my friends and family! The whole experience was awesome and I LOVE my new car!!!!

I cannot say enough!!! Thank you Craig for helping me with my new truck! Amazing customer service and hands down great Teamwork getting us in and out!

I will definitely bring my Buick Regal here again

Awesome...oil change and wheel rotation done in less than an hour!

Fantastic customer service! I just purchased a 2021 Terrain, and Craig made it an incredibly smooth process! I would recommend Craig and Sims to anyone!

Friendly, prompt and professional. Also the waiting room was very comfortable.

Thank you David Paul for your kindness! In and out in about 45 minutes! Love it!

Awesome car buying experience with Sims and a dealership that makes it right when they say they will.After doing my preliminary research on the car I wanted to buy, what my trade was worth, etc. I found a potential vehicle at Sims. I reached out to their sales department, and they connected me with Steve Reider. I was up front with Steve letting him know I was making a trip into the area for the upcoming weekend and if we can agree on details with price and trade then I would like to come in and sign on the dotted line and be on my way. The last car buying experience from a dealer found us held captive for an entire Saturday and I wanted to avoid that at all cost.Steve worked efficiently and conveniently via text message as I preferred. I set up a test drive for a trusted family member in the area to check out the car for me as well; to which Steve helped see through. Everything checked out from the test drive, so I once again told Steve we would be in on the upcoming Saturday, had a family commitment to get to so needed to be efficient. We arrived and were in and out in under an hour! They kept to their word of getting me in and out.Fast-forward a couple of weeks when I had to get the car inspected due to state requirements for vehicles. My mechanic notified me that for a new used car purchase the brakes and rotors did not seem to be in the condition they should have been in. I reached out to Steve to determine if anything could be done, and he explained the specs on passing it for certified pre-owned and the vehicle met those specs. In the end he talked with the owner, and they agreed to split the cost for the new brakes and rotors with me which was most appreciated and a sign they were trying to make things right. They could have very easily have said it passed certified pre-owned requirements, sorry about your luck but instead they made things right. Thanks to Steve and the rest of the Sims team for making it a great car buying experience.

Service guys are always nice and polite

BUYING AUTOS FROM THE SIMS GROUP FOR OVER 30 YEARSTHE BEST FOR ALL SERVICES

Craig Taylor is the best salesperson! We had a great experience. Everyone treated us like we were very special. 😊

It was an excellent experience from start to finish

Great dealing with Sims GMC! We would definitely buy from them again. Great staff was a pleasure to work with

My experience at SIMS Buick GMC what Sean was amazing two Trooper hard-working satisfy all I have to wait for you I recommend anybody goes to her they want a car bypass all the other salesmen and will work very hard for you he wont be just the phone I guarantee you you

Everyone was courteous & professional.

Just got a new car!! Everyone at the dealership was great!! Very easy process. Darah is the best!!! If you need a new car, come here and talk to Darah!!

Friendliest staff by far.

The customer service was excellent

Wonderful! I had some factory recalls on my car,... they were so polite, timely in their work, and a pleasure to get to know! I imagine buying a new car from them would be a wonderful decision in anybodys life,..as I dont believe anyone would regret it! Props to you Sims Buick! I give you 5 stars, and a solid thumbs up! Ty!

First time visit was very nice, also sales rep was very very helpful.

Working with Mike LeMay made the car buying experience super easy and super fast. I told him what I was looking for and he did the leg work and was able to get me into a far better car for the price I was looking for! If you’re looking for the right salesman go and ask for Mike! He’ll hook you up!

Dave and the team really took care of me and my car

Excellent service as always, thanks to Mr. David Paul. Robert L. Moore (Grateful)

Came in for a oil change told the representative that I did not want my truck washed. I was told that he would put the paper work into the system that I did not want my truck washed after the oil change was completed I noticed my truck dripping wet form a car wash I immediately returned inside to inform that I was displeased with the request no being for filled. I had never brushed washed my truck in the year of me owning it and because of GMC’s not caring I have to PAY to get my truck professionally coated to get rid of the machine brush swirls because according to the service manager who I talk too two days after the oil change “his car wash does not leave scratch marks on vehicles” 99% toucless washes 1 hand wash in one year of owning a vehicle only machine wash came from Sims Gmc now I see the damage that I didn’t even do to my own vehicle done at a place that I’m purchasing a vehicle from its not expected accountability is why I’m leaving my first review hopefully it reaches somebody. You need to emphasize on services u want done nothing more nothing less sad I have to leave a sticky note for the future on my steering wheel to let them know not to wash a truck Smh

Every employee at Sims was very friendly and Mike LeMay was so helpful with finding me the perfect vehicle at the right price. Never once did I feel pressured to make a purchase, but I am so happy that I did!

We bought a 2017 Buick LaCrosse, very nice ride and the deal was sealed quickly and we were rolling in no time . Fourth one for the family

Nice, friendly, knowledgeable and efficient!

Ive been to 5 dealerships and this place was by FAR the WORST experience I ever had, I highly urge anyone to shop elsewhere. Management treats their employees like slaves, they also tell people things need changed on their vehicles when they really dont just because they are struggling. Do yourself a favor and dont step foot in the door!!!

Darah & Dan did a phenomenal job helping me identify which vehicle I wanted, and then finding it! They both were extremely professional and diligent in helping me drive off the lot happy! If you need a GMC or Buick look Darah and Dan up, and they will take GREAT care of your and your buying process.

I went here Tuesday and test drove a used 2016 Yukon Craig was my salesman and he was very nice. They where asking 31k for it and I had more then half down for the vehicle. I asked if there was room to work with on the price a little and the used car manager Steve Reider was very very rude to me and treated me with lots of disrespect. I was a customer willing to buy the vehicle right then and there but with the way he treated me I left and went to Audi of mentor and bought one for 10k more then the one they had Audi of mentor knows how to treat there customers. Sims Buick GMC does not know how to treat there customers with respect and they just think they are better then everyone else.

Friendly, trustworthy, goes the extra mile

They were nice.

Employees and customers were either not wearing masks or were wearing them improperly, including those in my enclosed vehicle. This is a matter of public health and could have exposed me and my family to CoViD.

I took my car in on a rare Friday off work because the air wasn’t working and making an odd noise. They couldn’t find anything wrong and “cleaned it out” to the tune of $300. Leaving I turned the air on but because the weather was chilly I wasn’t sure if the air was working properly. A couple hours later I ran an errand and it was definitely not working and there is a huge leak puddle in my drive. I call and am told too late today and booked for the next day. I cannot get the car there during the next week until Wednesday because I don’t have a job that I can just be late. I ask for a loaner. I am told that it would be $65 a day. Super cool. My car is now not drivable after they “fixed” it. My family juggles rides for the next couple of days. I take it in. The water pump is broke. Hmmm it wasn’t broke on Friday before I brought it in. Oh and now they hear the air conditioning problem. That will be another $1500. I also forgot to mention that they replaced said air conditioning system 4 years ago but the warranty on that was 24 months. Seems appropriate ... a car’s air conditioning system only last a couple of years. I am pretty sure that I am looking like a fool because I kept going back. It won’t happen again.

You cant beat the deal I just got anywhere. Nobody solicited me to write this review.

My Experience with Salesman Ken Baker was very much good! I recommend anyone to come here and choose from their vast variety of beautiful, well kept cars! I drive off of the car lot feeling confident that I chose the right car and Dealership to Trust. Ken helped me along the way, making sure I was happy with my car choice! He was even helped me learn my car Better!

Extremely Dissatisfied!In March 2020, I went to look at some preowned, certified Buick Regals that I saw on Sims website. I was in a lease of a Chevy Cruze with 6 months payments left on my contract. I told the salesperson that I would be back closer to when my lease ran out. He asked to see my contract to show his manager. He came back with an offer to pay off my remaining lease, taking the Cruze as is if I was to purchase one of the Regals that day. We made the deal, and before I signed anything I asked if I would owe anything additional. You dont owe anything else I was assured.In October 2020, I was contacted by GM Financial, and a repo company looking for my Cruze, which had not been returned. Told GM that I bought a car from Sims Buick GMC, that they had paid off my lease and took possession of the Cruze. They said that they would call Sims and take care of it.Weeks later I received a bill from GM Financial for a months lease rollover payment for a car that I havent had for 7 months. Called Sims myself, dealt with Bruce in finance who told me that the Cruze was still sitting on the their lot. It had never been returned to GM.The Cruze was finally sent back, and I figured that everything had been taken care of, only to get another invoice from GM Financial for $668 listing $247 in damages, the rest in disposition fees and taxes. Bruce told me that there was nothing further that Sims Buick would do to help me. I brought to his attention that the Cruze probably incurred damages during the 7 months it sat in Euclid and that since 2014, I have leased or purchased 3 vehicles from them. Bruce told me that the used car manager would be contacting me, that was 3 weeks ago and I am still waiting to hear from him. I have since paid GM Financial myself to avoid any damage to my credit rating.I am not at all pleased how this was handled. Obviously buying 3 cars in 6 years doesnt matter to them, and they claiming ignorance to disposition fees, is ridiculous.For my future vehicle needs, I will not be shopping at Sims Buick GMC or using GM Financial, as they are not interested in retaining me as a customer!

Friendly, knowledgeable staff, convenient scheduling options and clean service area and waiting room

These are my guys here let me tell u... If you have a GMC or Pontiac this is the place to go. Not in a bad way but they always find the problem and check for any stored codes that maybe cause a issue. You pay for the diagnostic but you know exactly what u need to have done to your car if u cant afford to have it done there

Prompt and courteous.

They explained everything as well as they could so I was kept in the loop I believe the guy that helped me was Adam 🖤 10/10 would come again

Purchased my new work van today. Darah was the best sales person and made the transaction a breeze, just showed up, signed papers and got my keys. She even took the time to show me all the new features even though they were getting ready to close up and it was starting to snow. Best. Customer. Service. EVER! Highly recommend.

As always Sims Buick GMC has great Service Department. Highly recommend them.

This place Rocks! I was able to close a deal on a car in no time. Darah A. is the salesperson to see...would definately recommend others give Sims a call.

Awesome dealership to purchase a new vehicle! Everyone was friendly and great to deal with. Thank you for a pleasant buying experience.

Ive bought 5 or 6 cars there in the past 10-15 years. Awesome place and the service dept. is simply the best! See Bob Randau for a deal!!

I purchased a 2016 Ford Escape yesterday and my salesman Craig Taylor was awesome. If youre looking for a vehicle please visit Sims car lot in Euclid and ask for Craig Taylor hes very nice and helpful.

Ken and the team was great. No pressure and very patience. Great deal to top it off.

Great dealership! Service department was awesome - very welcoming to and made everything easy when my car broke down. Recently bought a new car, and was very happy with the customer service and the deal. Got exactly what I wanted quickly and for a great price. Everyone I dealt with was excellent. Happy to have a reliable dealership close to home!

Great Service

If u need a nice car come check them outAmazing deals

Staff was very pleasant. Oil change was quick for walk in.

I just leased my new Sierra and it was the best car buying experience I have ever had! Everyone went out of their way to make sure I was comfortable and worked so hard to get me the best deal. I highly recommend anyone searching for a car to start here! Thanks Darah!!

Very happy with the purchase of our 2019 Regal Tourx. Ken was great to work with and it was easily the smoothest vehicle purchase I have experienced. No high pressure tactics or tricks. I highly recommend Sims in Euclid!

It was quick and easy.

Sims has been our go-to car dealer and service for over 50 years. Ive tried other places, but none can measure up to Sim!

My husband and I had a great experience at Sims today. Ken was great!!! We received personalized service and weren’t rushed through the process just to make a sale. I would recommend Sims to anyone in the market for a new vehicle (or used in sure just didn’t apply to us). When it’s time for another vehicle we will be back.

Customer service and pricing can’t be beat. Service department is great and accommodates your schedule. Overall great experience and highly recommend!

Bought our fourth new vehicle at Sims last week. Always a good experience!

Shaun Carpenter was my sales person, she was very pleasant and a joy to be working with.Everything went very smooth and she explained everything very well.A pleasure to be round, thank you so much Shaun!!!

Always courteous and friendly. Very quick service and attention.

Just leased my fourth vehicle from Sims today - second lease with Lashaunda. Great experience again! Wonderful service team. Definitely recommend!

Very professional and friendly

I recently leased a vehicle from Sims in Euclid. Ken Baker is a wonderful salesman and made the whole lease process easy and smooth. He is very patient and listens to all your questions. I highly recommend Sims Buick dealership and Ken Baker.You wont go wrong.

Always great customer service

Thank you to Sims Buick GMC for the fabulous customer service and especially to Salesperson, Shawn who listened to my wants and needs and was knowledgeable about the cars she had on the lot! You were excellent to work with and I would refer anyone your way to purchase their next car! Thank you for your attention to detail!

Darah was great got me out in no time! My friend Liz sent me here and Im glad that she did! I would recommend this dealership!

Awesome dealership, they worked hard till I got what I wanted. Staff was a pleasure to deal with. Very friendly. Go see Craig, he is a great salesman and he knows what he is doing. You will be a happy customer.

I was at Sims Buick GMC, in June 2019 Ken Baker, a kind and very personable sales consultant, listen to what i wanted and showed me what was available that could meet my needs and price without the high pressure sale. Once i was ready to make purchase he made the process smooth and i took home the ride i wanted a Certified Buick LaCrosse. Thanks to Ken and the staff at Sims Buick GMC for making buying a car simple and easy process.

Shaun Carpenter was very professional and helpful. I didnt have to wait long for an answer from the bank. The staff was also very helpful. I was told by other car dealers that I either needed thousands down or a cosigner. But when I went to Sims I was just amazed...

My experience was awesome today. My sales person was Ken Baker and he was awesome. He made sure that I was try to fit, all my needs were met, and I was in the right vehicle that work for me. This is a great place and I were recommended to anyone!

Ken was so incredibly helpful! Great service and very personable. Would 100% recommend coming here.

The sales staff were great, and really expedited the process of buying a new car. Craig Taylor was excellent. He answered all my questions and despite how busy they all were, I did not feel neglected in any way. Overall, a pleasant experience without sales pressure. I highly recommend Sims Buick for car sales and service.

Great experience with getting my first new car! Ken Baker was able to put me in the perfect car and was super helpful with all my needs! Definitely recommend

I was a very successful car sales associate for 12 years and I attribute it to being honest and treating people with respect, the way I want to be treated. Well, I must say I found these same qualities in a salesman named Craig Taylor of Sims Buick on Babbitt Road in Euclid. My granddaughter bought a certified Buick there and we had a communication mishap. But Craig went to the owner, Doug Dover, and they made things right. It was wonderful not to have to jump through hoops to be satisfied. Thank you Craig and Doug for keeping our faith in your dealership. I will recommend anyone who is looking for a Buck or used car to do business with Craig or Doug. Thanks for your integrity!

I had such a great overall experience getting a new lease that I’m compelled to write a review about it. First the salesman Julius, was great, very friendly, knowledgeable and polite. No pressure sales tactics, no gotcha techniques, just friendly and professional interaction. He was up front about all costs, savings and looked for insentives to help me with the purchase. Dan Harris was the sales manager and was equally great and just helped make this such a excellent experience. It’s rare to say that a car leasing experience is excellent, but this was excellent and I can not say enough or recommend this car dealership enough.