Stopped here to look for an item that was out of stock at the store. The staff that helped me was very resourceful, and helped to order the item online for home delivery. Store was not crowded and it was easy to get someone to help with my concerns. Very friendly vibe.

What we were looking for, you did not have...a printer. Maybe your shelves were empty because of national distribution delays.We found it at Office Depot. BUT the Geek Squad comes through for us again and again. They are fantastic. I would give them 5 stars .

The staff there was helpful and knowledgeable. Made my product decision making so much easier.

Walked in to buy a new iPhone. Had to walk in through the exit because the entrance door wasn’t on. The woman at the front asked if I worked there because “Usually customers enter through the door that says ‘Enter’ on it.”Yeah that makes sense except the door was locked despite the “Open” sign being on.When I asked a sales associate if they have iPhone 13s I was just pointed towards the Apple section. Zero effort to sell me. I came in fully ready to drop $1400-1500 and nobody bothered to actually help take my money.

I want more heat maybe you should try some Carolina reapers, To understand flame.

Emily Daly was awesome with customer care at Geek Squad….they fixed my laptop…thank you.

When we got there, there wasn’t someone in the geek squad or apple section to help us.After 5-10 minutes we were serviced by Jeremy, and let me just say, he’s a delight! Extremely helpful and knowledgeable.Then we were serviced by Maya and she was also a delight. Gave us a free gift with purchase.Would give 5 stars but the wait made me give 4.

Very helpful. Big store lots of selection. They price matched for me.

Very helpful friendly staff! I was able to conduct my business in rapid fashion and be on my way with the equipment I purchased. Will definitely consider returning even though I live 20 miles away!

Walked around for nearly 30 minutes, no one approached me or asked if I needed help even when I walked towards them. Employees seemed to be gathered in front and lounging. Doesn’t happen as often in other locations.

Ordered online, delivered to the car. Easy peasy. Exactly what I wanted.

Hello, Im just reaching out to let Best Buy Managers and Jason Spore know that, William Szczerba Provides Exceptional Customer Service!! William is a Real Asset to Best Buy and a True Team Player!! We Really Appreciated his Customer Service Expertise, he explains things Very Thoroughly, hes Not Pushy and he helps Customers to find Good Deals!!Have a Great Weekend!Thank you,Deborah Miller

Shoev and Ari were wonderful. They seemed busy, but once we got talking everyone was so helpful. We got everything taken care of easily.

Extraordinary customer. Was served by a girl from Toronto who speaks French and goes to Alliance française. She was not in a hurry took all her time and gave me bery useful advices. instead of spending $300 planned O spent $560 for a very good laptop.

Took their sweet time in attending customers(1customer). One of them was free but was busy stretching his body and talking with someone. There was a whole long line of customers waiting before us. It took me 45min just to get to counter and make my purchase.If you cant manage customers properly please close your store so we can go to another one.Never returning to this location again.

Great customer service.. lady with the sparkly hat by the entrance was amazing.. but at the checkout you dont have no small bags come on now

Just bought a TV from this location. Thomas was very helpful and seemed very honest. He told us that he works more closely with Sony, but did not seem pushy either way. I would work with him again if I was in the market for another TV.

Walked around for nearly 30 minutes, no one approached me or asked if I needed help. I went to the cell phone department ent, workers sat there playing on their phones without offering assistance I left and took my money somewhere else.

Best buy is a shell of what it was 15 years ago, but if you like to see what you buy or like the experience of shopping, then it is a good place to go.

Last thursday sep 09 2021 i been to best buy Evanston location, i select one laptop ask to customer executive can you give me that laptop he simply to me we are short staff please wait, i said you have locker key can you give me laptop i will go to counter pay money that is, it so simple, he said i am busy, i saw him, he didnt busy .When i say i need to talk your supervisor he told me, we are busy, simply i left that store, and go to micro center i purchased laptop micro center .and one more thing Best buy please remove like that kind of staff please appoint good staff make your business expand.

BEST BUY services did not do a great job at doing there job leaving their costumers waiting for a long time to get their purchases done and I didnt feel the respect I deserved.

I love the store and they got some good Black Friday deals but there are not enough associates to help out. That’s my only issue. I do like the screen covers they got too.

The worst customer service I have ever experienced. I bought a product (the beats pro) with some parts missing they could not help with that.

Really helpful stuff and very patientWe choose tv around 45 minutes and every minutes person was close to meFinally we bought a tvThank youWe will see how it’s works

I really appreciated very good 👍 costumers service

The phone line for best buy is atrocious. The automated line doesnt work and wont connect with anyone nationally or at the store level. This customer service is the worst.

Nice people, they have a greeter at the front door which is great to help you get in and out instead of running around that big store, great customer service.

Great experience at Best Buy where I went to get a repair estimate to submit for getting reimbursed for my damaged iPhone

When you cant wait for Amazon and its the only choice... Ya do what ya gotta do.

Best buy in general needs to go under. Every employee they have has zero knowledge of what the company does or its protocols. As for this specific location. Zero help to be had here when you walk into the door. You cant even figure out who works there nobody is even in uniform. Lastly, this has to be the dirtiest store Ive ever been in period. From the nasty rug to the smudged and greasy register stations.

Ordered online...picked up at store. Easy.

DJ provided quick, efficient service. He was very knowledgeable regarding my needs and what AT&T provides.

I just got my laptop in October, is a good one so I take a lot of care, one month later the screen starts turn it off for a second, it happens around 4 times until now... Right now the screen gets crazy showing lines going up and down, I went to Best Buy to change the laptop and they just offer me to send the computer to Lenovo and wait 1 to 2 months for the laptop back... I explain him that I’m a student and I can’t stay without my laptop for 2 months; also during the conversation he said ‘Yes, this is not your fault, this is a factory problem’ finally he said that’s all I can do, if you want I can send the computer, if not you can find a technician... I never gonna come back!

➕ Easy parking, restroom, good staff, big store, clean and neat, variety, thousands of products.I was confused that have kind of Apple store inside and they have Amazon store. I felt like I am in technology mall because looks like they have every brand and they are the boss. Customer service was nice and staff was helpful. I completely liked it.

Good customer service and competitive prices. Large pleasant store, plenty of accessible parking.

After a really bad experience with getting a TV we purchased in Wickwr Park delivered and mounted, we went to the Evanston location. The agent who helped us wa so kind and patient, even though he had other people in his queue and we took a while. Will absolutely return to this location.

Went in for a router and CPU thermal paste and they had both -- service was great 👍

This location might b the most wonderful location. I go to about three of these. They are all magnificent but this particular best buy has Never failed me as regards to advice on what to buy. I am not the most patient person as you may have guessed but I know that if I have to eait it will save me countless hours and hundreds of dollars if I listen carefully to the rxperts here. Thanks employees

Stopped by to check out the Nespresso machines. There was plenty of parking and as soon as we came in, someone greeted us. We walked around and looked in the computer area and a guy offered to help and directed us to the right area. Once there Michael helped us get the expresso machine and even offered to get us percent off if we applied for their credit card. It didnt take long to get an approval, got an email receipt and on our way. Good experience, will come back.

Friendly and safe with covid stuff

It was relaxed interesting joyful and just a pleasing encounter all to gather. I feel like Ive known my clerk forever.

Its always great experience to be here. I have bought many things from this location. DJ is very helpful guy and assist the customers with exceptional service when ever I visited there. I have never found any hardship in buying things as DJ explained about the product details and he would always take customers with patience. DJ is never pushy and takes his time according to customer to explain and make them understand well. This location is neatly organized with a fairly good amount of choices. There is good amount stock at this store. This is recommended store.

Always a fun experience visiting best buy. The service they provide is good. Although, lot of items were out of stock.

Helpful but they could have more folks working cashier.

Very good stuff to choose from, but the attention to customer service is poor.

I always come to this Best Buy. The best staff that is super helpful.

Good service. Quite expensive.

Im only commenting on the curbside pickup the day after Thanksgiving 2020. It was a madhouse but start did great managing traffic, directing shoppers, etc. I had to wait 20ish minutes but it was packed. And the staff made it almost pleasant. They were communicative, friendly, and kept things moving. It was nice to see.

The best, friendliest, and most competent staff Ive encountered at any Best Buy!

Found exactly what I was looking for!

Very helpful at the entrance help desk

Great tv selection. Derick was really helpful.

Waited only a few minutes for curbside pick up after I checked in. The employee brought my air fryer to the car and put the huge box in the car for me. He was friendly, respectful and polite. I will order online again and do curbside pick up at this location.

Great location of this chain.

Need electronics or even appliances?? then thats a best buy.

Disappointed no phone cases, For my Galaxy note 10 plus 📱

Good store! Wish they did not close so many of them. But 👍

I wanted to drop off some electronic recycling items. The usual recycling bins were missing from the usual entryway spot. I asked the employee greeter if Best Buy was no longer accepting recycling. He answered with such a cheerful attitudeof course we are! What do you have to recycle today? So I showed him my tote bag full of power cords and cables, he immediately took it from me, emptied it behind the service counter, and returned the tote to me.

Excellent help and discussion of what technology options best matched my needs.

Good size facility. Customer service is one on one right now because of covid. I like it.

Went there to pick up a computer that was out of stock at another Best Buy. They were woefully understaffed. I stood in the computer department for a long time no one was even working there. I had to go up front to ask for someone. Then the purchase was rushed through because there were other people waiting and only one person to attend to them. The most helpful staff member of all was the security person at the front of the store.

Geek Squad is great. They went above and beyond to catch a double payment being charged to my account

This Best Buy is good but the customer service by David, who works in the computer department is phenomenal. He was helping multiple customers, was very knowledgeable and didnt try to sell me something that wouldnt suit me. I would come back here just for the customer service alone.

Always friendly, always helpful, I find this BestBuy store a pleasant buying experience every time.

Store was very clean, and the staff was very friendly and knowledgeable.Shelves were very empty though, almost like they were/are going out of business.

This location is really awesome. The guy DJ helps a lot and explains the products well and very confident and gives excellent customer service. I have bought so many gadgets from this location. I am a frequent customer and DJ is always there to assist. I think he should be promoted to be manager as he helps and manages the customers very well. This location has most of stuff in store and only some that need to be ordered. I would definitely recommend this and is great place for some gadgets shopping.

I was unable to get a refund on antennas I purchased because they only give 2 weeks for returns. I got store credit but Best Buy lost a valued customer.

A good sized collection electronic merchandise and accessories. A bit pricey though.

I went there to purchase a phone, the guy brought a black color phone and then I asked if there is any other colors of that model and he responded I dont know! There is a hands free missing in the box too!

I was looking at TV they have a bigger selection over 50 anything lower than tht wasnt in stock. Went for the Samsung ended up with a Vizio.

They will price match with some online retailers. In my case, Best Buy was so close it wasn’t worth the extra time. Great speakers for $37 per set!

Spread out nicely. Not a lot of product on shelf due but still found a few goodies like the rare Ivysaur amiibo. Wanted pokemon tcg boxes but not a chance.

Great salesman helped us with our new TV.

Worst customers experience. Worst employees and bog cause of closing bussiness. Worst management no one cares at this location.

Warning! If you buy a refurbished computer or laptop and it fails in 60 days you are out the money. Best Buy does not stand behind their products. Why would anyone shop there????I was told, too bad.

The buzz cut Hispanic man in geek squad at the door messed up the device. They dont know what they are doing.

Current Covid procedures requires a check in, but I you are only browsing let them know up front and then go browse.Covid rules are standard and safe.I love my Best Buy. Help is friendly and courteous. Stock is seldom out of stock.

Place was stocked and helpful workers. If they dont have something they will give suggestions and different stores near.

Found a mini laptop for a very nice price!

I like Best buy also their prices are getting better .in regards the retail I believe Covid has + & minus outer comes. But when it come to critic Im pretty fair. I have visit the store 3 times cause the curbside can get pretty busy I thought Cell phones & Tablets areas wasnt clean at ALL fingerprints was plenty much plenty The cellphone area for more than 20m no Help there was several sales reps talking to each others Honestly didnt bother me cause I know what everybody going through hard times but somethings its hard not to talk. Wish everyone Happy Holidays & be safe!!

Curbside was fast. Waited less than 5 minutes for them to bring to my car. Curbside parking spots are first spots in front of the store and they were open for easy pull in. Website made it easy to check in.

Love it...fast in and out.Will b back again.

Great customer service, Darren was really helpful. Deserves a raise!

Got exactly what I wanted with help from a good associate!

My wife and I purchased a MacBook for our daughter.We were working with a very informative representative, which was essential in securing our purchase made.The wait to receive help was the only negative.

This store is nice and clean. The employees are very helpful but I think some of the items are overpriced.

The worst Best Buy I have ever been to with the worst quality customer service.Thumbs down.

Feels.like theyre going to close up any day...not much of a successful feel to the business.

Great customer service, team knows there stuff. I didnt know how to work my curbside pick up team member came out and showed me how to use my device to pick up my items. He was very patient and understanding.

Noticably empty. Lots of staff, nothing to buy.... Very odd

Missing a lot of game inventory. Place looked like a ghost town.

Stock is bad. Not worth visiting.

All the employees of this store need to attend some basic customer service class. Most of them are busy gossiping or pretending to be busy..Always had a bad customer service experience when shopping in store at this location.

Nice people but research what you need before consulting a associate. Very limited product knowledge.

Stay away from the store at all costs immature young sales people with an I dont care attitude.

Excellent Customer Service At Best Buy My Salesman Was very Knowledgeable with Infro.About The Different TVs Thank You Very Much

Customer service was terrible. Upon walking in there was literally 10 people were upfront chatting with their coworkers. When we needed assistance, it took way longer than it should of. When we finally received assistance; the employee didnt know if what we needed was in stock. Never coming back

Great place for breakfast all day!

Always Super; has never been disappointed.

I went to this Best Buy with my friend whos fridge is on its last leg, so to speak. Due to the COVID 19, he made an appointment online. This store is very nice. The help over there was also very nice and extremely helpful. Thats why he decided to buy his new fridge from there with 3 year warranty. I think that he spent there over 2K. His new fridge is going to be delivered to his home on July 16, 2020. They will also take the old fridge back with them.