I was very satisfied with the clerk I believe she said her name was Tyler, she was very helpful and polite.

I was having a problem with my new phone and had no clue how to fix it. I walked into this store and was approached by this nice young man named Brian. Brian was very swift in helping me solve my issue and he was very knowledgeable. Overall I’m very happy with the experience and customer service provided at this store. I feel safe and comfortable now that I know can come back here and get great service. Thank you to Brian and Verizon! Great job

We went in to get my fiancé switched on to my account and Jay was fantastic. He helped us pick out a new phone, got everything up and running and spent the time to make sure everything worked perfectly before we left. Fantastic customer service and good conversation while we waited.

Outstanding... very patient. Im very impressed, satisfied..and relieved.

Very helpful staff, assisted me quickly with a quick issue I had with my phone

I came in because my phone was malfunctioning and I didnt know why. Jay was very patient and knowledgeable with fixing my phone.

This place is always helpful and has all the best recommendations for me and my business!

Had multiple issues with my phone. Frustrated after being bounced around from store to store unable to fix the issue. Came here and fixed it without a problem. Costumer service is was great and made you feel welcomed; especially from the employee Brian. Thank you will for sure go straight here next time

Went in with issues with my phone. Brian was able to help and answer all my questions. Extremely professional and helpful!

Brian has been extremely helpful!He is polite, professional and knows how to exhibit excellent Customer Service! He deserves Huge Attaboy!

Best tech help ever from verizon on maple with brian

Brian was great i couldnt have asked for a better experience

I dont usually leave reviews, but me and my mom came in to get her phone fixed and Brian was awesome. Some of the best customer service Ive had in a while.

Gabriel helped me with my tablet. Excellent tech and friendly service, would always recommend these guys!

Always the best service at this location!

Tyler was very knowledgeable and helpful and especially very patient. I came in with an old phone with a failing touchscreen and she spent a lot of time with me, helping me to transfer information from the old phone to the new. She worked with me to find the least expensive cell deal. She spent time teaching me new features of my new phone. This woman deserves a promotion! This store adds the personal touch you dont see everywhere.

I never thought I would see such great customer service at a Verizon store! The manager, Gabriel Torres, was incredibly helpful!

When you are looking to switch carriers, visiting their stores can tell you a lot about the treatment that you can expect as their future customer. Verizon stood out with truly exceptional service, friendly staff that does not lie to you, and amazing deals (they are the market leader with the best network coverage)! I successfully traded in my old iphone, got a new one with accessories that come with a lifetime warranty, and got all my data transferred in a seamless manner. Also, the store manager, Gabriel, stayed well beyond his working hours to finish the process. I am very thankful for the service and look forward to being your customer! Thanks again.

Got switched to version and upgraded to the iPhone 12. A large thank you to Jay who spent the time to get me upgraded.

Brian helped me with my phone claim, awesome service

I spent a couple hours at Verizon today determining the best service/plan for our family. I cannot express enough how helpful Tyler Diana was to me - and my family. She was patient, personable, kind, and informative. She went above and beyond for sure! It was her customer service coupled with smart monthly savings that made me move to Verizon. Thank you, Tyler! - and her two team members were pretty wonderful too! Great energy and solid service. Let VERISON service begin! Stay tuned. If all goes well, we should make the Version family of the year and get free service. Start this concept! I’m down!

Brian Has been the most helpful specialist Ever. Hea Patient and Kind.G-MaBarge

I walked into this location with a bum iPhone and Brian was fantastic. He was extremely knowledgable, but I didnt feel pressured to buy anything. Brian answered every question and didnt make me feel dumb. And, to top it off, he was highly COVID-responsible. I would 100% go back.

Jay was super helpful and patient with me!! Great experience, definitely recommend to others

I had the unfortunate experience of losing my iPhone in an Uber, and went to the Verizon store seeking help with a new phone, as well as recovering my data. Tyler was exceptionally professional and helpful. She was knowledgeable, and thorough, and helped me troubleshoot several issues along the way. I departed the store with a new phone, all of my data recovered, and feeling very positive about the entire experience. You do an awesome job, Tyler!

Brian was extremely helpful with transferring data, very patient explaining the phone and answering my endless questions.

Tyler was AWESOME! She was very friendly, helpful, and most of all, truly a kind person! She explained details and options for me without making me feel overwhelmed or misunderstood. It was a very comfortable setting. I walked in with a cracked screen on an old phone and after discussing options, here I am, SUPER HAPPY with my new Samsung Galaxy S9 Note!! Also, she took the time to make sure I was getting the best deal and if there were any coupons available for my use. 6/5 stars in my opinion. Thanks so much, Tyler!

Josh was great. He made me feel comfortable with making the best decision for me. His knowledge of tech is deep but he didnt oversell me on anything I didnt need. I recommend asking for him if you need some help.

Brian gets the job done, I go in and out with my problem resolved. Much appreciate his patience and attitude with helping me

Use to see Ryan at the TCC On Greenbay and we liked him so much we are now driving over to their new location here on Maple St to still get the excellent experience he has always given us. Thanks to Ryan for everything he does to make our Verizon experience great.

I received excellent help from a knowledgeable service person. Very grateful!

I had a great experience here . Joshua did a really good job of breaking down all of the pricing, showing exactly what the cost was for each phone plan. No hard sell tactics, but just a very well-presented factual summary of their products and services. Much appreciated, and I purchased my new phone there.

Gene was fantastic! We had a poor experience at a previous location, so we were apprehensive coming in BUT everything went well. Gene was knowledgeable and answered all our questions. He gave us multiple options to navigate what we were wanting to do, and we ultimately walked away with a new line, 2 new devices, and a lot more confidence. Thanks!

Brian did an amazing job fixing my android problem!

Wandered into the new Verizon store to look into a new phone and it was great to meet up again with Joshua who provided the same great service he did two years ago. Lickety split I had a new phone all set up. A great place for both phones and service in an expanded location.

Tyler was the bomb! Kind, friendly and knowable! We were there for a while waiting for my phone to back up and we watched her handle a rush of people like a pro! Great employee right there!

Cant ask for a better service. Thank you Gabriel for all your help. I love my new phone.

We have really good experience at this location, store manager Gabriel was really helpful and knowledgeable... we bring 3 new number to Verizon today... thank you guys

Great team here in Evanston location. Joshua helped me through the process and I am a happy new client for Verizon. Come check this spot out!

Brian helped me with a silent problem with my phone, service completed

Great customer service from a knowledgeable sales person.

Joshua is always incredibly thorough and professional. I’m so glad I switched to Verizon for its excellent customer service. I’ve been in twice since I got my new phone and he’s been so helpful.

I had the most excellent retail experience of my entire life. All thanks to the wonderful and patient woman named Tyler at the downtown Evanston Verizon next to the Pottbellys. I was greeted with warm welcomes and a happy atmosphere. I then went on to explain my issues with my broken phone and she offered me much needed information about services, phone plans and upgrades. I got exactly what I needed for an amazing price and in a timely matter. Her fantastic multitasking and attentive skills put me at awe, as she was dealing with me and two other customers. Would highly recommend coming in and finding new phones and plans with this amazing young woman.

Fantastic store with great customer service. Josh had me in and out of there in no time. He was extremely well informed and a very generous individual. I will most definitely be taking my business here in the future.

Josh took really good care of us. We came in for a new phone and he helped guide us without pressuring us at all. We got exactly what we wanted. Great experience! Id recommend coming in on a rainy day - its really slow that way, since a lot of their traffic comes in on foot.

Gabriel was fantastic! Technology is not my thing and he was very patient. He explained everything to me and I left a happy customer. Five stars for Gabriel!

Joshua is the exemplary example of what management and customer service should be! this TCC store has improved drastically since I visited last time (a few years back). I feel that the only negative reviews that could possibly be left are ones made by people ignorant to their plan or what a retailer is fully capable of. Keep up the good work TCC!!

Outstanding service. Very professional and knowledgeable.

Outstanding service. Very professional and knowledgeable.

Outstanding service. Very professional and knowledgeable.

I just want you to know how greatly I appreciate all of the wonderful expertise and patience I was able to enjoy with Ryan! I am a fat finger expert and he made it possible for me to get signed in at Cetera at Cetera and taught me some very nice tricks so that my future use of your service will be greatly expedited and pleasant!I look forward to dealing with Verizon and Ryan in the future!Thanks!

Wonderful working with Gene....extremely patient and helpful! Definitely will come back!

I have an iphone X, which Ive had for several years, and I use Verizon as my service provider. Recently, for some reason, I stopped receiving my email on the phone. Despite asking knowledgeable friends to correct the problem, I could not access my email. On a whim I stopped in at this verizon store and the only employee on duty Tyler solved the problem in less than five minutes. Kudos to Tyler! Excellent service and attitude. Will definitely go back if shes sitting at the desk.

Tyler was amazing. Working at a fast pace while pleasing her customers. We loved her. She deserves a RAISE!!!

Gabriel and Tyler are the awesome people whom I met at Verizon Wireless.Best customer experience ever!Kind and awesome !!!!

Ryan was fabulous got me into a new phone and helped me set up my iPad and Apple Watch.

The knowledge and expertise that goes into transfering information from one phone to the next boggles my mind. I cant thank this locations manager enough for how patient and kind he was. I walked away with a new cell phone however with all of my things on it! AMAZING. I didnt feel rushed or pressured into anything. Everything was perfect!!!!

Our first visit was very good - the manager (I think) was very well versed on various phones and had a lot of good advice on what to consider in a new phone - value vs price. When we came back to purchase, the employee in the store at the time was not knowledgeable or helpful. Beware of purchasing from a non-corporate Verizon store. Verizon will not honor price guarantees unless you purchase directly from them on-line or through a Verizon-owned store (even though Verizon in either case charges for the phone in monthly installments over a two-year period).

Ryan is awesome and helped me resolve an ongoing issue with my phone

Excellent service last week. Phones are usually so frustrating for me and I can be a slow learner. That being said Joshua took the time to teach me everything I needed to know and the experience was superb. I will be a tcc customer for life!!!

After my old phone decided to essentially end its own life, Tyler was SUPER helpful and patient when helping me get a new phone.

Brian took care of the problem I came in with

Gabrielle has been amazingly helpful multiple times. Very knowledgeable

Joshua was very nice, helpful and very professional. His customer service is incredible.

I worked with Gabriel in Evanston,ILHe was ABSOLUTELY WONDERFUL and very helpfulI am 80 yrs old and he helped me very, very much

Very satisfied, the guys are great especially Gabriel ;)

Brian was very knowledgeable about the products, SUPER helpful, really personable and great to talk to. He gets to know you and then helped me decided what phone to get. I love my new phone, and its exactly what I wanted. Keep up the good work!

Joshua was so helpfull!! He helped me get my new phone all location, I highly recommend this location.

Best location by far. Customer service is through the roof. Very knowledgeable and attentive.

So rude and lazyVery bad customer service

Excellent service from Tyler. Very helpful and knowledgeable.

Thanks to Joshua upgrading my cell phone was painless. His cell phone expertise and knowledge made my transition to a new phone simple!

The service is really good but I wish they were open later. My sons wants to return his phone that he got here before school but the turned us down because we were too late

Great service,keep it up enjoyed from Gabriel

Excellent service, above and beyond what one hopes for in customer service. Competent and informative. Id definitely recommend this store to Verizon customers!

Taylor helped us choose the right plan. Great experience.

Josh the manager told me different things every time I came in. When I asked to speak to his supervisor he told me no!? After going into the store 4 times I gave up and went to a different location and they fixed my issue easily.

Horrible management. Horrible service. Manager does not have test SIM card, cant sell you contract and does not have basic knowledge.I tried to get a contract. Manager said without even looking, that my iPhone is not supported by Verizon. After I insisted that he checks, he did took my SSN and run the credit, said it cant process it for unknown reason and gave me application number so even if I go to another store sale is his.I went to different store and my iPhone 6S Plus from att runs just fine, since it does support Verizon frequencies. Every iPhone 6S/Plus does for sure!Interesting is how this store has only 5 and 1 star reviews. Go figure about 5 stars.

Tried to return my recalled Galaxy Note 7 here today. The clerk said that if it hasnt blown up yet, it probably wont, and sent me on my way. Not so reassuring, especially since I got a text from Verizon 2 hours later saying that I need to stop using the device immediately.

Tyler is a miracle worker! Simply amazing, kind patient and got me up and running!

The clerk doesnt seem to know what he is talking about, giving me false information about a new releasing phone (I searched what he said later online, and it was not true). I brought my own phone to open a line, and the clerk said I probably cant use it and he cant even check whether its compatible before I open an account. Guess what, I could easily check it on Verizon website without an account. Only thing he does is trying so desperately to sell me services and new phones that Im not interested. I had a chance to visit all the other stores of major carriers in Evanston (ATT, T-Mobile, and Sprint), and this is by far the worst.

Gabriel was professional, knowledgeable, and kind

Andrew is great. Easy to chat with, super helpful and genuinely cares about his customers experiences at the store.

I never write reviews, ever. So take it seriously when I say that this was the WORST and most UNHELPFUL retail experience I have EVER had, in ANY business. The opening store hours are listed both online and on the FRONT DOOR of the business as 9 AM. I arrive at 9:30, and the door is locked and no one is inside. I wait until 10, figuring maybe something happened to make the opening later. Young guy walks up at 10:08, unlocks the door and strolls in without even acknowledging me waiting by the door (several people had come and gone, trying to get in, since I had been there). I walk in behind him, and ask him if they usually open at nine monday through friday, he goes Nah. I explain the issue with my phone to him, he doesnt understand me and makes me repeat myself several times (he speaks English and is an american, so its not a language barrier issue, its just a competence issue). He asks me if I looked my phone up on the internet because maybe my issue is normal. I explain to him that no, its not normal, because I have looked it up. He had no idea what my phone was (despite them selling it there) and kept referring to how his OWN phone works (which is of an entirely different make). He was completely incompetent and unable to help me, and didnt even so much as smile or be polite. I left there, sat in my car, and called another verizon wireless store who was able to help me in a matter of minutes over the phone. While sitting in my car, I saw him leave the store, and just walk down the street. I never saw him go back into the store. For all I know, he locked up and several other customers are now sh** out of luck. Would NOT recommend going to this store, until management makes some SERIOUS changes.

Brian was helpful

Staff was very friendly and exceeded my expectations at this location.

Tyler rocks! She even helps Californians!

Really expensive. But the staff is friendly.

Joshua was amazing.

Guys there have customer service!

Explained options clearly.

Tyler ok