Great Installer Erick --- This guy was a little slow, but his work ethic, work quality and doing it one time and doing it right....WAS THE BEST. I have done this work and ERICK is the best installer I have ever done any work with. GREAT JOB E.

The technician was not at all knowledgeable and complained throughout the installation about anything and everything...his boss, his equipment, the fact that my home is brick and he was not informed in advance, etc. He installed a wired camera into a lower outlet that is controlled by a light switch and rather than rewiring it correctly, he attempted to stretch the wire to accommodate, but it keeps coming out of the wall and we have to constantly check if there is power to the camera. He complained so much about having to wire an additional keypad that I told him to forget it. He was in our home from around 9:45am until 7:45pm. Approximately 10 hours. TEN HOURS. He installed one camera (poorly), upgraded one keypad (rather than adding it to another location as I had requested), and added one wireless door sensor. All other equipment was installed previously. In addition to complaining for the entire 10 hours, he did not know how to work his own equipment, including his laptop. He was visibly frustrated on multiple occasions after getting logged out or not getting a response from his boss or other team members. He was incredibly unprofessional. I am trying to give ADT the benefit of the doubt since they have a good reputation, but this is beyond unacceptable and I will be looking for another service for our home security.

Andrew, my name is Eric not James: The installer, Dylan, is a perfectionist. Beautiful install in a difficult location and operates perfectly!! Have been an ADT customer for 25 years and needed it installed in a large barn on my farm.

Yalls commercial be telling google unlock the front door. And I dont much appreciate that.

ADT SECURITY SERVICE SALES ALOT OF WONDERFUL PRODUCTS TO ALOT OF CUSTOMERS. THEY HAVE A VARIETY OF SYSTEMS TO OFFER AND ALSO ALOT OF EXTRA FEATURES TO ADD TO YOUR SYSTEM. TO THE SALES REPRESENTATIVES AND THE TECHS THAT COMES TO YOUR SITE IS VERY KNOWLEDGEABLE ABOUT THE PRODUCT THAT THEY ARE INSTALLING. ADT SECURITY SERVICE HAS BEEN AROUND FOR YEARS AND HAVE SAVED ALOT OF LIFES AND PROTECTED ALOT OF PROPERTIES IN THE PROCESS. IF YOU ARE WANTING MORE INFORMATION ABOUT A SYSTEM COME TO THE OFFICE AT2225 N BURKHARDT RD EVANSVILLE,IN 47715AN A SALES REPRESENTATIVE WILL BE MORE THEN HAPPY TO GIVE YOU PRICING!

ADT is charging an elderly 91 year old woman 408.00 for breaking a contract, which this 91 year old woman had no idea, sheWas signing her name to legal documents. Very frightening an ADT rep would sell equipment to a 90 yr old that they dont even know how to operate. Unacceptable & frightening to take advantage of our elders.

Our technician, Erick, arrived when expected and came prepared to install everything that we requested. He was knowledgeable and easy to work with. I would definitely recommend!

I called ADT to consider switching from my current Alarm Co. to their service. A couple days later I had a call to set-up an appointment and a person by the name Jason from the ADT Evansville office will be coming. I took time out of my busy schedule to be home that day. He eventually arrived but late and with a lady whom he stated was a trainee.He looked around, asked questions and left. Before leaving he stated I will hear back from him the following week. I never did, and it has been several weeks. I don’t think this is a way of running a business. Not trustworthy!!!I will not be switching my service to ADT ... they lost my business.

Always willing to help

We asked ADT to set up. The technicians came, gave us 2 options: 1 was basic service with rate of about $29. 2 had cellphone function with rate of $48. We chose option 1. After finishing the set up, the technicians asked my wife to sign the contract. He said its option 1. My wife didnt read the contract, because its always in rush under such condition. Later ADT charged us $48. I checked the contract, found its option 2.I called ADT to change the plan, ADT replied I need to pay a fee to change back. Then I called the company Protect you home, which is ADT provider and did the set up. I asked them to switch to option 1. The company sent a technician. The technician told me that in order to switch to option 1, I need to have a home phone rather than cellphone.I think theyre so dishonest. I mean the company, not the store on Burhkardt road.

Installers could not activate my equipment when I called customer service for them adt sent me a email to cancel my contract I asked no such questions about canceling it I have holes in my house and a brand new system that doesnt work Im lost they have blocked my calls just from trying to fix the issue

Great service

The did not honor my contract