Was a little quiet, which is how I like it. Black Friday, so great deals on a new TV today. Im ready to buy but hubby has always been slower to decide. Unfortunately by the time he decides this 70 Samsung I love may not be on sale anymore. Possibly again before Christmas though. Everyone was very helpful but not pushy! Good experience!

The associates working the appliance area have been amazingly helpful while we have been remodeling the kitchen. Other home improvement stores have ruined our schedules by not telling us everything up front. Weve been extremely happy with the staff at Best Buy and their knowledge.

The really only problem with the store, some of the products are laid out kinda funky. Not grouped together like youd think. Example is that the some computer parts are with computer stuff, and then stuff that says for windows is in the Xbox Isle.

Went there for specific item; noise cancelling headphones. Associate claimed he was knowledgeable was looking up on his phone and actually reading information and recommending based on reviews the the products own website. Had to ask him to let us shop without his help three times. He kept insisting we needed his help. Finally left us alone when I got very firm with him. Sure I hurt the little snowflakes feelings. Likely to never return to Best Buy.

Helpful employees when you can find one. FYI Best Buy is hiring.

Curbside pickup of an arcade 1up arcade cabinet took about 3 minutes, and thats a pretty big, heavy item! Geek squad at this location is a joke though so dont waste your time on that, only reason its not 5 stars.

I was trying to call and learn more about a tablet that I saw with 30+ games that was said to be sold by Best Buy. They had me put in a prompt for everything down to the type of electronic I was looking for and promised a less than 10 minute call wait time for tablets. The call was eventually answered at around 12 minutes which isnt a huge deal, but the person I was asking about the product to seemed to not know anything at all about the product. After a few very basic questions he finally said, hang on a second and let me get you with somebody from tablets as if I hadnt already waited longer than the said time to talk to somebody from tablets, after another 10 minutes of no answer on hold, I hung up. I will never receive that 30 minutes of my life back. One star because the hold song was decent.

Thanks for letting me get that nice new LG oven with the air fryer on it Love Best Buy😉😃

Went in and immediately got helped by Chase, who was a massive help in identifying exactly what I needed.

Friendly and attentive staff. Theyre great at greeting and assisting you to find what youre looking for. I love talking with staff and getting their expert advise on products with no pressure to buy.

Pretty nice place to shop. Last of the big box electronic stores in my area. They do a great job of price matching in store. Isles are always clean. Associates are always friendly and willing to help. I have never had an experience of them trying to up sell me on anything I didnt need. I always have a quick pleasant experience shopping at Best Buy.

Friendly team, good selection, and great deals on washers and dryers. Very happy with purchase.

Great help finding what I needed to complete my home office

Very over priced. Came to get sim card for Google Fi. Notice a lot of items in stock but price was extremely high. Better prices at Amazon or Walmart or Target

I was looking for a certain tv. I spent all day looking for it at nearby superstores, only to find that they did not have it, even tho their websites said that they did. Looked it up on Best buy, it showed that they had 1. I had to drive an hour to get there, then found that they had 4! Best news i had all day! Seems like the other stores have new recruits, software issues online, or other troubles and wasted my day.

Got a great phone charger at best buy. Excellent service. However they dont have have solar chargers in store only on line

I shop here all the time now. Great service and I get rewards! I buy cool stuff with rewards!

A new washing machine was hooked up incorrectly, hot to cold and cold to hot. This was not good. Was told by the installers that a survey would arrive by email but it never did so posted an installation review instead on their website. Reached out to our sales person and a few store managers by email but none of them ever replied. Will probably not use Best Buy for applicance purchases in the future.

We went to get a new TV for our bedroom and ended up leaving with a new 65 for our living room. The guys were so nice and helpful. Top notch service and we got the TV brand we have been trying to get at a price that was over $100 lower than Walmart...which we originally ordered from online and they sent us a banged up box with a smashed TV. 🤦‍♀️So it was very appreciated that we had such an awesome experience with Best Buy. We wont be shopping anywhere else for electronics!

Got my new laptop from here and its amazing! Love Best Buy 💙

I would love to speak to a human being when I call. You have to jump through a million hoops just to speak with someone.

We went to Best Buy to buy a small TV for our spare room. The person who waited on us was great. The only problem I have is delivery and set-up is between noon and 8 p.m. on Saturday!! Waiting all day for Geek Squad especially on a Saturday is not good. :(

Website said 3 stores(Grove City, Springfield, Fairborn) had it. Finally at Fairborn they called Fairfield to guarantee it was there. 8hours later Customer cannot call the stores but gets routed to offshore call center who has sane info as website. After calling call center that evening was being routed to Supervisor but got hung up on. Experience Sucked. Best Buy = Worst Buy

It is Best Buy. Good selection of electronics and such.Customer service was good. Went above and beyond to get us the info we were looking for.

I went looking for an Adapter for my Bluetooth for charging it and not sure of the kind I needed. The one and only associate I found in the dept I needed( I guessed the area correctly) was busy with what looked like activating a phone asked if I needed help. I explained and he stepped away for a moment and when he came back he stuffed a box in my hand, went back to helping the man getting the phone activation. I was ignored, I was left with questions. I seen where he went to get the item do I went over to the area and found the same item on two legs side by side on pegs. Two pegs, same item, two different prices. I tried to figure out which price was the correct one but didnt understand it. I put the one back that he gave me and left. On associate for the entire dept I guess. This was about noon or so on on 6/30/2021.

Very helpful and knowledgeable staff in the cellular phone department.

Good customer service but It seems like the only thing this retailer carries anymore is headphones and tvs. How many televisions and headphones can a person own. Brick and mortar is over.

We needed to pick up a HD radio. They had it in stock. It was easy to find it in the store. The check out was quick.

Huge store with a wide variety of electronics. Sales reps got me in and out quick with what I wanted.

Always knowledgeable in the appliance dept.Also has great prices.

Didnt have what I was looking for.. However, I spoke with 3 employees about different things while I was there and all three knew there products and was very informative. I appreciate that and therefore giving them 5 stars. Thank you BB for great service yesterday.

Best experience I’ve ever had at Best Buy. Kenny from geek squad was great!! He was very kind, helpful, and knew he was talking about.

It is a bit pricey but the service I received from the team members on the floor, and the Geek Squad was well worth the time and money

This Best Buy seems to have trained their staff well. I have bought appliances from here and I always get someone who knows the product inside and out! Nice job!

Great experience. Staff assisted me with the help I needed to make a good purchase.

I was there to have speakers installed on my car. The guys were awesome. Everyone in the store was awesome as well since I had to walk around while they installed. Picked up some cool stuff and associates were kind to help when I needed assistance.

Exelente serivicioGreat service I will be back another day I dont know when lol

Best Buy had less to offer with a pricey price tag. Something small tech like a tablet. Best Buy had no selection under a thousand dollars except one tablet at an estimate of four hundred and was the only one available with no variety of colors only silver.

We went there one night within an hour of closing. Noone wanted to talk to us. We finally just left. The next day went back mid afternoon. Found the staff to be extremely helpful.

Super helpful. Had a service issue and Geeksquad took care of it.

Just your standard Best Buy. Its clean and the staff is friendly. Theyre also more than willing to point you in the right direction.

I usually wear a suit when I patronize Best Buy and people are always eager to assist me. I’m on vacation and doing yard work and wear lazy clothes in the store 1 time and not 1 person asked to help me, even though they are less than 10 feet away looking at their phone. 1/2 a dozen staff members have walked by me, some in pairs. Not 1 word. We were looking to update our entire audio and visual components at our offices. BIG MISTAKE!

Overheard one of the employees making fun of my dying mother who is obese and Was her 1st time out since her husband passed away. Not to mention totally sold A laptop to me and it isnt anything like he said. Its in what itself describes as satisfactory condition. Im honestly Going to make it my mission that anyone i can reach on social media is aware and Doesnt shop there

ENORMOUS 📺.. Havent been in best buy in years. Definitely has there stuff together when comes to customer service n a huge variety of all and any electronics.Also had a small toy/kid section. Wasnt there years ago. My 5 year old was amazed by everything

Unbelievably bad service. 3 workers at the register doing something with merch. I had been standing there for 2 min. No one else in line or being checked out. I ask if anyone is working the register. One guy says Ill be with you in a minute. I set my merch on the counter and walked out. They are seriously to busy in this store to bother with customer.

It used to be you would walk into best buy and have multiple people ready to help you. Those days seem to be over.Disappointing.

Went there to ask about automotive audio installations. It was quick fast and easy to setup an appointment. Would recommend and Im probably coming back!

Experience was good I just wish there were more explanations on the installation process so I could have made other choices with my item that I purchased.

Received help buying my first MacBook Pro, very knowledgeable about the Apple products.

Very helpful but I was just browsing and was asked 4 times in less than 10 minutes if I needed help.

Good Best Buy. Help can be difficult to find at times, and they are always friendly and knowledgeable

I went only to browse and get some ideas for replacing the electronics in my house, since we lost our house due to fire. The good folks were knowledgeable, non-aggressive, and personable. Great place to gain knowledge on electronics. Computer department has been cut down, but still a nice selection for ideas.

The staff was professional. They answered questions I had about tv mounting and installation and I had my new tv up in about a week. They clearly explained all the price details in a manner that was easily digestible. Prices are what you would expect for products, not the best but not the worst.

Friendly and helpful staff. They have a nice selection of electronics.

Customer service is non existent. The employees dont know what theyre talking about. And in case you bought warranty for a future exchange, you dont actually get an exchange. You get a refund. Now I drive back home 50 min with damaged goods because I bought them on special... no loyalty to customers. No effort to make things right. A bad experience every time I shop here

This place has great customer service, purchased a television and it was damaged I returned it and they had another waiting for me!

I went to this store to get a Sonos Arc. The salesman proceeded to act like he knew more than me on the item I researched. He also decided to treat me like I can’t handle ordering something online myself. He obviously didn’t know himself being he order all the wrong mounts and stuff and I have an arc that is on the ground till the new mount comes for the proper sanus universal mount bracket. Everything even showed online in stock. Worst experience ever. I will never shop here again. I am returning my entire home theater system here to go buy elsewhere.

Excellent service - shelves understocked

As always the phone/ Verizon slp. Was fantastic.

Went to buy television. Told salesperson what television I wanted. Bought television. Left store. TV will be delivered and installed next week.

Garyn was amazing helping us with a camera!! Dude is crazy knowledgable!

I always enjoy going here. Star are always super friendly and polite. They arent afraid to admit when they dont know something and will always point you to the direction of someone who does. Store is always very clean and has a good layout, makes it very easy to find what youre looking for.

Many of the staff didnt seem very knowledgable with regard to the television inventory. The man in the computer component area was very knowledgable and helpful.

Dan, in the appliancies department at this Best Buy was the friendliest. He was knowledgeable, friendly and profesional.However, the assistant in the car stereo departament seemed unable to understand me.I left my mask at his space, but when I returned itvwas nowhere to be found. Now I know it didnt just disappear.I have rated the store based on my experience with Dan.

As this is the only Best Buys store near my home, this is the one I have always gone to since they opened up in the early or mid 1990s. Usually good variety of items I am looking for. This store is usually quite clean. Staff usually eager to help and sometimes over-eager to help. Lately, their variety of computer items are fewer than before.....probably because of on-line sources, but still usually can find what I need fast at this Best Buys in Beavercreek, Ohio. Stay away from the Geek Squad if they still have them. They are a rip off and overpriced services they provide is basically a scam. 4 stars for this Best Buys with the exception of their Geek Squad....which I would rate a zero star.

I placed a curbside pickup order and It took them like 2 minutes to bring to my car. Quick and convenient.

The manager that was working at the time really could use more education on warranties and a slight attitude adjustment. Other the that its OK.

This store is strangely cluttered and poorly stocked. I was able to find what I was looking for after someone found me and helped me find what I was looking for. The best part of my experience in this store was actually being helped otherwise shop online!

Good customer service, usually isnt too hard to find someone who can help you

Came here for online order pick up, was quick. No issue with location

They were very helpful when I wanted to trade in my old laptop for a new one. I couldnt have asked aor gotten better help.

Late to deliver my elderly parents refrigerator. LEFT IT IN THE GARAGE because they didnt realize theyd have to take the house door off to get it inside And THEN say they cant get out to fix things for a week and a half. AVOID Best Buy. They are anything but best Horrible Horrible customer service. My parents visited the store, my sister fought with them on the phone...Just the Worst.

Ordered online and planned to pick it up same day just before 8pm when they close. Got an email at 6:47 it was ready, drove to the store to find they closed at 7pm. I would think a large organization like this would be able to keep hours current online.

Ok store. Prices are competitive to Amazon. Service was interesting; four employees standing around staring at their phones as I was seeking help.

Its your standard Best Buy.

Was on my way to work so it was very convenient to just pull up and have my order brought to me.

Avoid Geek Squad IPhone repair!!!!!!. I have a 11 pro max. Had an appointment to get it fixed. Said they ran diagnostics, wanted to charge me between $500-$1000 for repair when phone was still under warranty. Went to the Apple Store last night. Told them what Geek Squad found, The Apple Tech looked over my phone, did diagnostics on phone. Said everything was fine and no problems were found. Cleaned lightening port and speakers. Phone is as good as new. Geek squad said I needed a new lightening port and speakers. Sounds to me you guys try and take advantage of the customer with unneeded repairs. CASH GRAB! Will not trust this store with ANYTHING!

Great customer service, found exactly what I was looking for.

Good selection for what I needed and had a knowledgeable sales person help me.p

Website says it closes at 9. Got there at 8:15 and the doors were locked.

I changed the review because I didnt find it fair to leave a bad review to a store that had nothing to do with Best Buy Corporates poor logistics practices, since then they have not shipped anything else I ordered through the post office. The postal service is still using Polio as an excuse for late deliveries.

I went in for a mouse and was successful in finding it.

Excellent help from employees. Gave us info on multiple laptops and helped us choose the most appropriate one for our daughter.

On this visit I was there for a new pair of wireless earbuds for my phone. There was a pretty good selection of different styles and price ranges. The store didnt have a lot of people shopping so we had plenty of space to shop. The check out was great! They had five registers open so, the line moved a long pretty fast. The cashier had on a mask and gloves so they are doing a good job staying safe. I will be going back real soon to get another pair of ear buds. 😊

Sorry that I had to give this one star. We just purchased a new washer that was broke! I was put on hold for 27 minutes and then they told me to hold and hung up on me. This place is the exact example of why stores like this are going out business. There is no such thing as customer service at Best Buy anymore. Spend your money elsewhere.

Customer service was good. But the lack of music and DVD products was a disappointment.

I would give 0 but have to give 1. Started as a 5, but they canceled my order and forced me to schedule something extremely inconvenient. Had already made schedule changes and its ridiculous to have to change my schedule around again. I would have just picked it up if this was the way it was gonna happen

The staff is very nice and they had my car going within an hour of being there for installation

Bought a prepaid phone card that didnt work when I called att. Att said they didnt scan it in just looked it up by item type to add to the receipt. Said theyve had multiple problems with cards sold from this location. Took back up to Assistant manager and she wouldnt even exchange it. She could have easily called the number. Att said they called up to the store directly while I was on hold with them and they admitted fault. Att said it sounded like they were scamming me. Im out over 80 dollars. I only go to the dayton mall store now.

Helped me with all the issues I had on my computer after I really messed it up. I was so impressed!

Amazing customer service and very upbeat place .... thanks

Store was/is out of lots of stock. So could not do much comparison shopping was told that they could not give me a time frame on when out of stock items would be in and if items would still be same price. Other than those points staff was friendly and helpful.

This is the best Best Buy in the area. Great place to go to for electronics.

Didnt have the laptop I saw online available. I would have to wait until Friday. I didnt have that option. Sales associate was great!

Eric who assisted us with our phone purchase is by far the nicest guy! Great customer service

Very knowledgeable and personable experience with sales representative.

The young men who helped us with cell phone upgrades were very helpful and patient! Great service.

Associates are very helpful and will take you to the products you are looking for and will help you decide exactly what you need to get your desired outcome. I always get there just after opening, so I may have to wait to speak with someone. My last visit, I thought I had gotten what I needed on my own, but when checking out I told associate what I was using the product for and, of course I had chosen the wrong item. He stopped the transaction and took me back to those products and helped me to choose the correct one for my needs. Very helpful that I didnt get home, find I had purchased the wrong item and had to return to the store to exchange.

Prices are a little high. Store was not crowded. Check out was fast

Bought a new car stereo here, sales associate was very helpful and since the item was not available in stock he ordered it for me and it was shipped to my house in a couple days. Would recommend them