I brought in some gold for a short term loan. They were busy and folks were being rude. Not to mention the one of the two employees was training. However the woman welcomed, said there was another person ahead of me and was very friendly. When it was my turn she was really nice and efficient. I thought she did an awesome job. Fingers crossed it goes that well when I pick up my items. Although Im quite certain it will.

Rude employees avoid this place like the plague!

Solid spot. First time using them in a year or so. Better than they used to be for sure.

Very nice people And very fair

Very helpful, professional, and most of all sympathetic. I had the pleasure of working directly with the manager. Shes very knowledgeable and makes you feel comfortable when having to pawn your treasured belongings. I will definitely go here again.

They are always friendly, they help a lot and the staff are always good energy. Thank you guys!

The staff was very welcoming and friendly the manger was exceptional very pleasant visit to pawn something

I have been going to Cashland in Fairfield, Hamilton and even Woodlawn for several years. I have always been treated with the utmost respect, very professional especially the managers at all 3 places. I have bought a few things but mostly pawned many items. Never any issues never any problems. They treat me so nice and seem to really care about their customers. I myself have been in customer service for many years and I will only go were I know I will be treated with respect and professionalism. 5 stars all the way!!

All business have a problem with customers sometimes..were all humans there is gonna be a good day or a bad day..service is been awesome for me

I worked there last spring. It should have been a OK job for the pay. But Im a hard worker and the mean girls did nothing most of the time. I was new and left alone while they all talked about me and customers! Very rude I would never work for that company again! One girl even laughed at me to the other girls about my clothes! Im poor and cant afford nice jeans. I heard them so I stand up for myself and the Manger took their side called me a bad apple??!! Ok... so I quit. Life is to short to work with ass hole s

So I pawn a T.V with these guys. Come back to get MY T.V and they give me clearly the wrong one. Serial numbers dont match, so clearly its the wrong item. I wish I could post a picture of the TV they gave me with the wrong serial on it. I will be back Wednesday to talk to the district manager because clearly the manager cant and wont fix the problem. Now I know why this place has a 2.5 stars!!!!!

DO NOT PAWN YOUR ITEMS HERE! EVER!My Husband pawned His 55 inch Samsung 4K curved TV, PS4 & Laptop. It was there for about 7 months when We were finally able to the items out.Your not even ready for whats to come... We get to Cashland-Fairfield Ohio and Hubby goes in while I wait in the car. Hes in there for about 10 minutes when He calls Me and says You need to call Fairfield Police, They cant find My TV! Im saying remain calm, Maybe They moved it to another store because of the size of it. So I go inside and every Employee in the place is SILENT! Another Employee on the phone comes through the front door after saying He was looking in the basement to see if its stored there and informs My Husband that HIS TV HAS BEEN DROPPED and is at the repair shop and that He could have it back in the next hour. WHAT?! My Husband refuses at that point to get His TV back in repaired condition when it was literally 2 months old when He pawned it. Not to mention its a smart TV and there is no telling the real damage done to it! The Employee tells Him that only the casing around the TV got cracked, Husband declined still. Finally, They agreed to give Him $800 to get a new one.Ok, Now on to the PS4, The system He the Employee tried to give Him was NOT HIS! The controller He tried to give Him was NOT HIS. The excuse, New Management has taken over and the old Management did not put the serial numbers into the systems with the pawns. THATS ABSURD! So the Employee offered Him a newer slim PS4 that was SOMEONE ELSES as well as a PS4 controller that was SOMEONE ELSES because They didnt know where His was. So now Someone else has lost Their info on Their PS4 because the place that We all trust with Our items has obviously failed to do Their jobs!My Husband has been going here for years and that will NEVER happen again! They need to be shut down! They are not giving You YOUR items back! That could void warranties and several People are losing information! DO NOT TAKE YOUR ITEMS HERE!!!! This place needs to wipe ALL Employees and MANAGEMENT!!!

Well to start off I waited for 15-20 minutes while one employee was helping a coustomer while the other two stood behind the counter doing nothing that I could see. I was helped by a gentalmen with Gages and he was nice until we wanted to make a deal... I had a brand new car stereo touch screen in the original box and worth well over 100$ and told him I couldnt take less than that he laughed and continued to open the box and take all the paper work out. I was stern on price and was wanting to make a deal.. I even bumped down to 80$. As he was looking at my product I said I really like that guitar over there and said I would make a trade. I figure a new stereo and a low tear guitar would be an ok trade. He laughed again he said no trades dont normally write reviews but I felt I had to and I can tell by the way they wanted to make a deal with me most the people in there are desperate. Know its a pawn shop but the guy wasnt going to even try doing business with me. Ill just go to Craigslist from now on.

Unprofessional, lied about a mistake. And had pest control pay them a visit..

Good. I love this store

I buy stuff from them and they dont treat me like a customer

I was waiting in line for 30 minutes behind one person.. while two others stood behind the register,and did absolutely nothing! Very poor customer service. Long wait time

I havent been there but I just called and there open only until 5pm-today is Saturday

Worst pawn shop I have ever been to bought a game console that didnt work returned it the next day and had problems getting My money back

I like it there

Rip off!