Every time that I have gone into Best Buy in Fairview heights I have gotten great Service.. Even when I had to wait, Holidays are extremely busy for them and with the Pandemic we all have had to adjust a great deal and including our stores.. They greet you with a Smile and try their darnest to accommodate all.. Thank You Best Buy for pushing through in EXCELLENCE during a Pandemic... You will see me most of the Holiday Season and buying... Appreciate all Associates and Staff.. Thanks for being kind to a Man who now has to take his time to walk..

Not much help with the product they sell. Only seem interested in sell a service contract. Theyve lost a customer.

Went in to get a GPS for my semi truck. The employee assisted me. He even recommended that I go somewhere else for a better one for a better price after I told him about the other ones I found. He also assisted me in getting a TV and wall Mount for my semi truck. Would definitely recommend this store.

Horrible service. I took a phone in that was under warranty. I had an appointment and it still took half hour after my SCHEDULED time and almost another hour to be told they couldn’t fix it and would replace it in two days. The week goes by with no email or phone call about my replacement phone. I try calling them and get outsourced to India. You CAN NOT call this store direct. I took the entire day trying to find out if they even ordered the phone. Nobody could find it. I went in after work and they have it at the store. Unreal. I can’t pick it up because they need the old one which is across town because they never communicated that they had the new phone. Screw this store. Plenty of other places to spend my money.

This may be the best Best Buy in the area. It was the only one that could fix my screen in-store out of 4 stores tried. Best Buy in general seems broken. The stores dont answer their phones. The warranty options I was given were either drive to this out of town store or get a refurb phone replacement with no option of any warranty on it. Ive been a loyal Best Buy customer for years but they seem broken these days. Ill probably get my next phone from the mfg to save the BB hassles.

Amazing service. Walked out with new 65 TV

My daughters screen protector was totally cracked all over. Even though it was one minute before closing they graciously said it was no problem and quickly changed it for me. They were Great 👍

Everything I need as far as electronics for home and car. They had some good deals on cell phones, unlocked, prepaid, and contract. Nice TV selection! And too much computer knowledge for me! The Geek Squad is really helpful!

I recently purchased a new phone through Best Buy and would like to give a huge shout out to your employee, Clayton Reis. He was a great help, very knowledgeable, and walked me through all the steps I needed in securing my trade-in and setting up my new phone!!

Very helpful. Clean bathroom and store. Helpful staff.

Clean, masked, well spoken and friendly staff. They were letting anti mask murderers in at that time but, the staff were lovely even if they did fail to do what they said they did with pickup on my item.

Ah, the old fairview location. Tucked way back in the corner, this location is showing its age a bit. They still seem to remain relevant as I find myself still stopping by for this and that. Long live brick and mortar!

Went in to buy a stylus pen for my Surface. Waited a couple minutes while a rep was assisting another couple. He turned his attention to me and got me what I needed and I was on my way. Best buy is a great place to shop.

Customer service was good at this location. They seem to have a decent inventory of computer parts.

The sales associate in the phone department was lazy and lied to me about my phone plan and didnt want to do the work to help me get the phone I was looking for. After a bit of therapeutic shopping elsewhere and a week later I ordered my phone from their website with no issues. Dont talk to the sandy blond long hair skinny guy if you dont look like you have money he wont help you.

The customer service here is always hit and miss. Most of the workers treat you like youre an inconvenience and how dare you ask questions or want to spend money in this store.

Ben in electronics saved us money on a GPS, I can use my smart phone. He was very helpful. Best Buy in Fairview Heights, IL.

Very helpful and knowledgeable. They really care about your satisfaction with their service. Its a win-win with Best Buy!!

The Store Associates are very friendly.If they dont know, theyll go find someone who does.I was looking for a Smart T.V. Remote Control for my Bdrm T.V. and the Store Associate assisting me said that theres no Universal Remote Control for it, only the ones that come included in the T.V. Box.

Cheaper price then Amazon actually on computer for daughters birthday. Employee who helped me didnt know much more than I did about Chromebook but it kinda made the shopping experience alittle more fun. Yes they are a big chain box store, but the people that work there are locals and Ill support them too.

I went in to buy a computer. Jonathan took good care of us. It was a easy and quick experience. Very friendly staff.

Love the store but I wish they had more stock in gaming computers. I also would like to see more high end computers on the floor.

Everytime I go here they help me. This time was to get a new phone and once again they were exceptional. We wont go anywhere else to get new phones

Curbside pickup worked like a champ. Smooth process, waited less than a minute or two - great service, great prices!

I went to Best Buy to buy a phone case and protective cover using a store credit that I had. Usually at Best Buy there are many employees who are around and ask if you need any help. Not this time! Though a nice young man did eventually help me.

Customer service rep was great ! Helpful and not pushy or misleading!

We were approached by a very nice young man and he seemed to know what he was talking about with the questions I had about some cell phones.

I needed a phone, and the young man who helped me was Noah. He was very pleasant, friendly and knowledgeable. I was very impressed.

Typical Best Buy store but friendly service. Overpriced on usb cables so I bought elsewhere.

Large store, great selection of electronics and even home appliances. Home of the computer experts Geek Squad. Maura is particularly knowledgeable, helpful and pleasant to work with.

Stopped in for new pc speakers, the staff was are friendly, helpful and happy to answer your questions on things. Very professional and good selection of items as well. Got subjected a sound bar for my limited space and love the item as well. Very happy with the help I got and answers to help me make my decision.

I truly believe Best is the last of the great Brick an Mortar!

“General” McArthur was very helpful, I bought the product and pleased with it.

Devyn (I’m not sure how to spell it) was awesome! Super friendly and very helpful!

The customer service was okay. I was greeted when I first walked in, but found help was hard to spot as everyone looked dressed differently. They helped with my questions but didnt seem enthused about having to research their system. I do think they have a good selection of items.

I went there 2 times with my dad and both times we met with Trevor. We got to computers for gaming and both times he told us some great things about the computers and kept us in our money range. I really recommend talking to him if you are looking for a gaming computer or anything really!

Needed help with programming my phone. The young woman had it done in less than 5 minutes.

The Geek Squad worker was excellent. Fixed my problem and made a positive recommendation

Great return policy. And slightly over priced, But then again, its the convenience we are paying for.

I went for a quick trip to see if they had screen protectors and cases for my new Pixel 4A. The store was prepared with a hand sanitizer station at the door and social distancing markers on the floor. The workers and the customers all appeared to be wearing masks, and yet it didnt seem to be a hindrance to business at all. I found what I needed on one of the first shelves in the store, grabbed it, and quickly checked out with my gear. This store is on top of things. Its nice to see an operation thats got it all together.

It was great experience McArthur was really helpful.

Helpful people and I got what I needed.

Im glad I live close to Best Buy, very convenient. Helpful professional employees.

Associate was very helpful and knowledgeable. He answered all of my questions about tvs I looking at.

Store is lacking so much now. Better off just shopping online

Super sweet, I had a bunch of food in my charging port from keeping it in my server belt at work, the girl who helped was super sweet just brought it to geek squad for me, I don’t remember her name but it was dejanae or something sorry but super sweet

The thing I wanted was out of stock

I realized I was using the same computer for the last 12 years (which is long after the normal life of a computer). I purchased online a new computer from Best Buy. I brought my old computer to have the data transferred to the new computer. He answered all my questions. My old computer was 8 GB with 1 TB hard drive. The Best Buy rep helped me get the proper part to have the new computer go from 8 GB to 16 GB. When I asked how much to take the new computer from 1TB to 2 TB he showed me the name brand on sale for $50. With his patience & guidance I felt like I upgraded from my old computer to better than I had.

I like Best Buy. I go from time to time. Dont forget ladies Fathers Day is coming..

They were very polite I found a service person and they took me straight to what I was looking for and everybody was nice that I ran into while they were working. Any Employee I ran into they asked me if I needed help with anything but nope just to the cash register but they were very polite and very professional. So thank you

I was in and out, no problems.❤😁👍

Got everything you need. Great customer service as well.

All the staff were attentive and helpful.

Curbside pickup is the best thing ever. I hope this continues to be an option after the pandemic is over.

Great curbside experience. Ordered online and they had my pick up ready in less than 30 minutes. I drove there, picked up my item and left. Great for COVID.

Sorry to say I waited the normal 25 minutes before I got 1 percent help, go online

I love best buy they have everything a tech person could ask for. If not they will order it. Just bought my son a college graduation gift. Purchased it early because of price drop. Gave them a 4 because I called twice and never got a live person on the phone. Was on hold both times about 15 minutes. I understand we are in a pandemic. Staff might be short. But answer the phone this is how alot of people are making purchases.

Nice young lady was very helpful. Knew what she was doing. Could not have been treated better.

Best store Ive ever been. Great movies and phones there.

Well I had to return an item I order on line it didnt take a customer service representative very long to wait on me.

The Razor mini mic they have is excellent, so is the customer service and employees, absolutely charming people and extremely friendly, very helpful.

Had a great experience with the Geek Squad. Quick return and great price.

The had an issue with pick up orders so it took a long time to get service but the workers are friendly

Not the best buy. But decent

The staff is friendly the TV are so cool. If you like electronics this is the place.

After waiting fo 10 minutes, we had to go find someone to help us, and then they wouldnt open a box so that we could look at a camera and actually hold it.

Went here to buy a gaming monitor for my husband there were so many to choose from and the prices were unbeatable

Takes forever for someone to come up and help especially when no one was busy just standing around talking

We tried to get someones attention. Asked several agents when done could they help one said yes 2 said nothing ignored us. We set our minds to buy 32 inch curved monitor and a whole new system. No one would give us time of day. Finally we left found system we wanted and ordered from Amazon. Never going back to best buy again.

I got ignored a couple times by Clayton when waiting to ask about the Galaxy Note 10 phone. When Clayton Did come to the phone area he grabbed someone ahead of me. I had been waiting 10 mins. Tell Clayton to ask customers Who was next? when helping customers. Thankfully Mathew (who doesnt even work phones) was able to answer some of my questions. I couldnt wait around all day. I eventually left. Perhaps Ill come back - Best Buy Card Holder

I usually love best buy. But my experience wasnt great. I purchased a tv I couldnt fit in my camaro the first time because I had a car load of things, so I went home unloaded the car came back and the second guy wouldnt even try getting it in my car. He told me to buy a u-haul for 19.00. I said no I didnt want to spend extra money. They told me I only had seven days to figure out how to get the tv home. So I was going to return my tv for a smaller tv, something I could get in my car, when the guy finally says, why dont you use our free delivery? I said no one mentioned that to me, it would of saved me two trips and having to clean out my entire car ruining most of the day because I had other errands to run and couldnt do it, so I arranged for a Friday April the 9th delivery. I called my bf when I got the phone call go tell him the tv was on the way. My bf went outside to smoke a cigarette waiting for them to pull up. They walked the tv over to him, put the tv on his hands and the older gentleman told him that he needed to go into the house because my bf had no mask on. One my bfs in his own home, two you dont have to wear a mask outside of your home period. The man was trying to take a picture to assure the delivery was made why the guy couldnt stand six feet away to take the picture while my bf held my tv I have no clue. But if this man is that freaked out that a customer isnt wearing a mask at their place of residence maybe that delivering things to houses isnt the job for him. My bf wasnt nasty about anything he told me about the incident and I was already mad about not knowing about the free delivery. I dont like being told what I have to do in my own household. If he was that scared about it, dont even get out of the car, let the other two younger guys who were polite handle it.

The store is pretty busy but they have done a good job with setting up an area to easily find associates. I was pretty shocked at how quickly I was able to get an item out of a security case and check out.

Nice place to try out stuff you can buy cheaper on amazon.

The guy who helped me out was really nice and enjoyed talking to him throughout the whole buying and shipping process. I would recommend best buy to friends and family. The only thing I didnt like was the pricing and they didnt have the one I wanted. Also the one I bought freezes up abit

Friendly and helpful staff. Store was clean (so we’re the bathrooms.

Ordered my new phone there delivered the very next day very efficient

Always a great selection and price.

Awesome experience with a very kind and professional gentleman. Greeted by a wonderful young lady who got us to the perfect person to make our purchases.

Always had luck with getting help with our questions there. Very knowledgeable TV people as well. Chris L helped us yesterday and went out of his way for us. Very helpful and we appreciate it. Thank you!

When I went, they didnt have any clearance announced available. Price on laptops are not too bad

They help best they can

Why would a corporation not be taking phone calls? That is absolutely ridiculous. All Im trying to find out is if theyre in store stock. The internet is always wrong on availability of items. Especially during a pandemic.

Just left Best Buy in Fairview Heights,IL 12/2/20 7:20. Was looking to buy a big tv!! Was in there 40 minutes!! Not 1 sales person asked us if needed help, which we did!!!!!!! Lots of help in there, mostly stocking shelves or talking to each other! Lots of eye contact also!! I got out in the covid infest to get upset! 😮😮😮😠will never buy another thing from Best Buy!! Mrs. Jones ( Swansea, IL)

They were very busy and didnt seem to have a lot of workers but I also understand that with the pandemic and holidays it can be rough. Overall. Everyone was very helpful and nice.

The sales staff are knowledgeable and good! They even carried the TV to the door for us! Great service!

The female workers can show more good customer service

In and out employees very personal and perfesstional

Good pricing and very good service

I had purchased a headset in the parking lot at 9:50 am, and it was ready for curbside pickup at 10:02 am, which is an hour before the store even opens. I also was extremely satisfied with the customer service the man who helped me provided.

Arron, just wanna say love the new sound bar you sold me by LG.

This is one of the best places to find refrigerators and other home appliances. They have a good selection of electronics as well.

Customer service was great.

Good customer service with people that are knowledgeable about the products.

Good deals and great prices

Did have the TV I was looking for Walmarts had It

Curbside service was great

Had to settle for something other than what I wanted but service was excellent.

Tremont and Charles were very helpful and even stayed over an hour late to help my daughter with her phone. We are very grateful for people like them who go above and beyond to help.

Customer service was great but the selection was garbage, everything in the store is outdated

Bonnie at this store is extremely rude!! She also forced me to pay for an auto renewal. I literally mean forced because as I swiped my card, the auto renewal statement appeared on the screen after and before I could read it entirely, she turned the card reader towards her and pushed accept! I immediately questioned her behavior and she angrily claimed that I must accept it for the transaction to go through. Which is a complete lie! I then asked to speak to a manager and she refused saying there was no manager there until 1pm. Trying not cause a scene because there was a long line behind me, I decided to leave and call customer service who then transferred me to the store where I spoke with the manager and he assured me that her behavior was inappropriate and I did not have to accept the auto renewal.He was able to pull up m purchase and cancel the $70 auto renewal that she accepted.Bonnie clearly needs to go back through customer service training because she does not know how to treat customers and I really do not want to assume that it is a race thing. But it is hard not to make the assumption when she was nice to the 3 white customers that were in front of me and then her attitude completely changed with me.Regardless, Bonnie needs more training.