I go to 3 of the Giant Eagle stores 2 do my shopping. The 117th store, Detroit Ave store in Lakewood and the Lorain Road Giant Eagle.This store is always stocked right away. I shopped with the red head 1 week ago and she bought all of the 10 for 10 frozen dinners and I went back the next day and they were stocked again. I bought 3 or 4 of them.So this store is good. It must b bigger because there are more products than any of the other stores.I do not like how cold it is in this store. It runs me out at times if I am in there 2 long because my sinuses act up. My only complaint

I want to let you know that the store needs to have security cameras, and more parking lights in front of the store in the parking lot until the store closes to protect your customers, because today around at 7:30 pm me, and my kids walked out from your store, and there was this guy in his truck that was about to crash into us purposely but luckily he didn’t, because there was people in the car around us when that happen.

Ordered a catering service sized order and wasnt disappointed in ANY way. The food was ready on time, as promised & was presented with the most amazing customer service!❤ Food was delicious!

Not a fan of Giant Eagle. The self checkout registers wouldnt let you proceed without first scanning a loyalty card, which was weird.

My wife and I have been shopping at the store in Fairview Park, Ohio for decades. Today, on April 7, 2021, my wife went to purchase some items. She got into the checkout line that was being attended by some young teen named Brandon. While Brandon was scanning the items, he scanned an item two times. When my wife brought this to his attention, he denied scanning it twice but when he realized he did, he corrected it. After the items were all scanned and my wife paid for them, Brandon began scanning the items for the next customer. My wife asked if he was going to bag the items, and his response was you have two hands, you can bag them yourself. My wife being amazed at this told him it was his job and he replied again that she had two hands so she can bag the items herself and then told my wife to quit talking to him. All of this occurring in front of other customers. My wife then asked for the manager who responded to this checkout line. This managers name was Christopher and his remedy was that he was going to have a word with Brandon later on. Christopher did nothing and no one apologized to my wife for her treatment as a customer. After my wife called me, I called Christopher and he was no help whatsoever!!! He kept referring me to corporate customer service which I will most definitely follow up with. We will never go to this store again. If you do, remember that some young teenager can treat you as a customer with disrespect and there would be no consequences.

Great food! Good deals with the advantage card. Cheaper than daves!

I have always had a pleasant experience shopping here even though it is not my usual store. Friendly and helpful employees.

Nice big store. Clean with friendly staff and an array of choices!

Janet from the bakery department was extremely helpful & understanding while preparing my sisters wedding cake. We made a mistake with pickup/ordering and she was totally understanding and helpful in making sure we got everything we needed on time! Super friendly as well. I lost the feedback survey but wanted to make sure she got the recognition she deserves, thank you Janet!!

Cut fruit selection was extremely overpriced and looked a few days old. With everything overpriced could use the money to make better decisions about current safety issues including only 2 checkout lines available.

Really good food, the staff is very friendly. Im an early person so I suggest getting there early. Also great atmosphere.

Pretty good selection of food items and good prices,only thing I dont like is when you go in they have this tile/brick flooring like a cobblestown street that shopping carts make alot of noise on.

I find shopping at Giant Eagle frustrating. One way aisles make things more congested especially at busy shopping hours. We are adults and can understand 6 feet from each other. Separate doors to come in out is Ludacris. Hospitals do not even have Separate doors. I understand Covid19 but we as individuals can maintain a 6 foot distance from each other. Plus since Covid19 hit prices have significantly increased how is this fair to people that may have lost their jobs as a result.

Asked associates where a couple of items were located and they knew exactly where they were and one even walked me there. Vegetables are fresh and well stocked as the rest of the strore. Ample parking and handicapped as well. Everyone wearing masks.

Great Place I always see only one register open . Never understood that .

Friendly people at checkout. Good produce and deli foods. Small prepared food section though, would like to see more selection, as well as a salad bar. Parking is easy in and easy out.

Very clean and stocked. Helpful employees

Found everything I needed. Not crowded. Aisles marked for one-way traffic. Carts were wiped down before you entered the store. Did not see cashier wipe anything down but I have hand sanitizer.

Last week when I went in there one of your managers wasnt wearing a mask. This week, I went to your Center Ridge location, and a customer who was going the wrong way down an aisle assaulted me when I pointed out to him that he was going the wrong way down the aisle. Your employees stood around and watched. Your district and regional managers need to go into these North East Ohio stores and make sure that their employees are enforcing theses mandates so their customers dont get assaulted in their stores.

I feel covid safe there very clean store.

Staff is super friendly and helpful. Store is clean. Otherwise, its every other Giant Eagle anywhere.

Prices are reasonable !

This is a smaller store so Id love to see more selection and variety in the produce and meat & poultry sections. The store has a somewhat strange layout, where they often close one entrance (the one where you can go direct to the produce with your cart instead of having to walk back through the registers. However, the ice cream selection in this store is really excellent and they often run sales on these products. I go regularly to check on the ice cream deals!

Great produce

Pretty small of the giant eagles but usually pretty quiet and most everything you need.

Not stocked well. Bakery brought in from Watertower. Customer service could use some polishing. It’s a shame because it’s the community’s largest income driver.

Employees are great

I found a parking spot close to the store. The store was not very busy at the time, so I was able to find my items quickly. Most of the shelves were stocked and employees were stocking. I was able to check out quickly. The cashiers name was Cherie, and she was very nice.

Depends on time if day... Either cheerier staff or oscar the grouch

Store is clean and workers are friendly.

Love it covid clean, 5 for 20 great deals for a single person

Very friendly staff, especially Lisa up front on the registers...shes the best

Great customer service. Very clean. Helpful employees!

Prices are higher every week

This store is very clean and has a very attentive staff

Prices are a bit inflated but otherwise its a well stocked store with cordial staff.

Best Giant Eagle on West side of Cleveland!

Only 1 or 2 electric carts for disabled folks and they are usually empty..Love the Pharmacy though... sadly they are lacking in warmth in the rest of the store and the cashiers are very rude..

I like the fact you can earn rewards toward money off gas at their Get Go gas stations when you use your Giant Eagle rewards card. They also have weekly specials like freebies and many discounts. They also have name brands, store brand and then the Value Time brand. Most have a Starbucks as well as fresh sushi. I would say that they need more knowledgeable people to run the seafood department.

Empty shelves in the dairy department. Several produce items were moldy.The cashier was not pleasant in her responses, clearly she was tired....

This store has a great variety of products. However, the price of things seems to be increasing. Because of this I have been going to other stores as well.I do not like so many self ring out. registers. There are way too many . That means people are losing their .jobs or hours. The registers in those line do not work very well necessitating someone to come and help with the problemsAnother problem is that the motorizedShopping cart for handicapped people are being used by kids and people. Who really dont need them. I dont know. How this can be solved . I wish it would be though..

Nice grocery store. This store is clean and organized. It is in a good location, easily accessible. I found everything I was looking for here. I would recommend to others. 🙂

Convenient, and the only reliable source for quality meat, fresh bread, if youre into that. I love the monthly coupons for products I usually buy. But lately the shelves have been empty for these items. Apparently I am part of the majority that buys the same thing. 😁

Mmmmmmm, doughnuts.

It’s awesome go to giant eagle

Super friendly staff and managers. Always very helpful and accommodating. Wouldnt go anywhere else. Just love them.

It is one of the smaller ones so the selection is limited.

I like this Giant Eagle. Its easy to find things and nice atmosphere.

Well its finally here the New Year bring your own bags or pay giant Eagle a dollar for a bag no other options guess I wont be going back here

Not set up well, theres hardly anyone behind the customer service counter, produce isnt the best

Large selection

Quality is their prices is still high. I go there for a few things also gas perks are good.

I stopped in here rather than the Giant Eagle I normally frequent, just to see how it compared. Overall, it was not as clean. The building was older, perhaps that lent to the feeling that things were less cleanly than the North Olmsted and W 117 locations I generally frequent. The quality of produce and variety of vegan options were surprisingly good. I wont be changing from my other locations, but if you live nearby this one, its not bad.

Straightforward example of a Giant Eagle. This is pretty well located in the heart of Fairview Park, right off of Lorain road. Its set back far enough that there is plenty of parking. There are traffic lights to make it easier to get in and out of the plaza. Not the newest or best store, but its just fine for what it does.

Good food and service and prices are reasonable would go back. Many deals a great place to shop and prices are reasonable would go back.

Very helpful staff. Love it. Super neat and clean. Shelves always stocked to the max. This place is TERRIFIC. Love the bakery too. Everything is super fresh

Really like this store. Was very sad my store on Lorain W 140th St closed, but Im happy I found this store. Always find what u need, never have to wait ling in line(HUGE PLUS)!! Staff very nice

One stop shop for all your home grocery and convenience needs.

Good procedures for covid-19. Friendly workers.

Just went there shopping and used self checkout and their not offering paper or plastic bags didnt see any bags whatsoever at any checkout. You could still offer one or the other

Great deli meat

**This review is solely for the bakery department**When I got married, we decided to get our wedding cake done by Giant Eagle (in Ashtabula, though) and EVERYONE thought it was delicious and one of the best cakes theyve had at a wedding! Now, every time we have a special event my family gets celebration cakes at G.E.Recently, my mom and I decided to throw a surprise birthday for my dad while they were up here visiting from Kentucky and we definitely needed a cake. So, I went down and spoke with a baker at this location and planned a simple sheet cake for the party! She was great to work with and helpful with suggestions and what they could do for the cake.They went above and beyond what I had asked of them in baking/decorating the cake. I had asked for brown and orange party streamer designs along the edge to do a Browns themed cake. When I went to pick it up, they not only did the streamer designs, but added on Browns helmet and mini footballs to the cake, too! It was perfect! I know it might seem silly that something as small as this made the evening, but it was the little bit of extra effort to do more for the customer that made it awesome! Good job and thanks so much!

Been my supermarket for over 30 years...not always a Giant Eagle. But I love the proximity to home. Always neat and clean. Good produce selection.

Very Clean. Fresh.

Nice clean and convienant

They all had masks on and followed guidelines. Store had everything I needed.

I love my local Big Bird!And everyone working there is nice.They definitely are due for an update.

Deepest apologies to anyone who felt any dissatisfaction while shopping at this Giant Eagle location. I am a Cashier at this location and if I ring you out I will do my absolute best to make sure you are as satisfied as possible you have my word on it.Sincerely,Tristen Martinez

Always happy with Giant Eagle!

Doors shut before close. Asst manager rudely opened the door after myself and another 2 customer were baffled. Then we were very rudely advised we have 4 mins. If my dog was not in the car waiting... I have worked in customer service for 30+ yrs and you never make a customer feel rushed or unwanted. I bought the minimum that I needed. Dog food. Its a good thing other stores have moved in the neighborhood.

Have to say, those who all work in that pharmacy, are awesome,caring,and compassionate. I love it!

Good for all you need with your groceries pretty good quality of meats, seafood, etc. Reasonable prices

Gave a 4 because this place has lost alot of respect due to the rude workers at guest service and dazed cashiers. However the last 2 or 3 times I have visited have been a great experience!! So keep up the positive trend and stay happy!!!

Clean kind helpful.

Had this lovely and handsome man named Ryan K help me out. It was the best shopping experience of my life and I hope he gets a raise.

No thanks

I bought prepared food and sat in 1 of the 2 tables randomly placed in the back of the store, (maybe the worst dining experience ever, even for a supermarket). BAD selection of beer, and produce shelves were empty or filled with salad mix that was already expired. Go further down Lorain Road to the next Giant Ripoff location in North Olmsted.

This may not look like the most modern Giant Eagle, but it certainly is well stocked, easy to navigate, and more often than has the fastest check out of any Giant Eagle Ive been in. For a grocery store only minutes away, I couldnt ask for more.

I like the sales. I also go to their Pharmacy because they are pretty reasonable.

It was easy to find what we were looking for and the app is very helpful in finding sales, but a couple of the coupons were somewhat misleading on the amount you actually save. Also, the cashier was fairly rude and offhanded to us as we were checking out.

This is honestly the best thing found in Cleveland. A Pittsburgh based company here?!? Count me in! Service was great and great prices as well.

Long time customer would not take personal check not on file(I lost my bank card)

Rotisserie chicken was the best

I was lost and scared no idea where and what I was doing. Then out of the corner of my eye I saw him... Ryan Karn helped me that day and it was like meeting God at the gates of Heaven. Hope he gets a raise great guy and more importantly total mans man.

Good people, great food choices $$$ Overpriced...

Shopping the store was fine. The bagger however was horrible. He bagged my groceries like a 2 year old would and he looked like he was in his 60s. No common sense!! ( And he wasnt special ed)

Friendly cashier

I’m so sick of them having crappy produce!! I have to go all the way to river to get some decent strawberries not to mention they never have the 2t pampers pull ups ! Plus all the cashiers are older and either don’t know how to bag or go really slow :(

This was the Fairview location. It seems they are all different in layout and products!

Xe7 how happy with giant eagle everything was in place it was clean everybodys friendly check-in check-out how was quick as I ever did a giant eagle sound very happy with giant eagle

Great smaller GE. Live to be able to run in, get what I need, a d run out. Did today!

Nice place

It was fine talked to friendly greeter made the visit very nice

They need more knowledgeable employees.....

Always a nice place to shop when in the area. Make sure you have your goal eagle card!

Never enough checkout lanes open. I dont understand why they dont convert more to self checkout if you dont open them anyway.

Bring back dasani water. The price of Aquafina 6 pack is too much. FreedomOf choice is being taken away. What IDrink should be what I want.The store always looks clean. The staff are polite. I hate what you have done with theMeat dept. I like to pick out my own meat.

Good place to shop.A little pricey, but the quality is worth it.

Prep foods should have more to offer, and offer better Prep Deals . I have so many friends that work in that area . Always looking for meals, something hearty more than just chicken .

Always able to find someone willing to help find something.