My phone was stolen about 4weeks ago. It was turned in to a eco/atm. It took two weeks to be driven down to Louisville K., where it sat in their warehouse for 2 weeks . After constant calling they emailed me saying they had it. Then they needed the police report. Got it, sent it(email and fax) waited another week, called again, and had to resend it again. Still waiting!,! I believe they got it, and have resold it. Time will tell. I’ll give you an update soon.