Top notch service, incredibly efficient, very helpful, and will absolutely do business with them again! My experience was incredibly positive! I had to make a return for parts that were sold to me at another Sears repair center because half of the parts were missing. They immediately pulled another repair kit from the shelf, showed me all of the parts, and I was out of there in less than 3 minutes. I did the repair last night on my dishwasher and could not be happier with the service that was provided to me!Great customer experience!

Took my 6 month old Craftsman chainsaw there for repair under warranty. As soon as they saw it, they said they do not work on anything with a 2-stroke motor anymore. I asked what I should do since it has a 2 year warranty. They initially had no suggestions, then said to take it to a Sears store. Foolishly, I believed that might work. After an hour at the store, they pointed me to a 3d party Sears repair shop in Garland. Fortunately, they were competent and repaired it under the Craftsman warranty rather than the Sears. Hope this is not too confusing - do not take a 2-stroke tool to the Valley View facility

The technician was prompt and kind. I had a squeaky washer. I was told it would cost $300 to fix (but I had a 20% off coupon). After the repairs were done, which took about 30 minutes, I looked and he replaced the dryer idler pulley, which is a $15 part. I was charged $64.38 for the part and $190.52 for labor. That doesnt seem even remotely fair to me. Id suggest looking elsewhere for your appliance repair work. They wont be getting my business ever again.

Service man came to house, told me I needed a part and I had to wait a week for it to deliver. When the part came in, he started coming up with ways to make me pay for parts that were covered. I asked him if he opened up the appliance on the first visit, and he said no. How do you access the problem without opening up the washer panel and looking at it? When we called to complain, they said they would send a specialist. They ended up dispatching the same guy. He didnt want to come back, so he closed the call without telling anyone. I took off work the afternoon to wait (for no reason). One of the assistants on the phone repeated some of the comments that the service man posted on the call. After the experience and hearing the comments, I feel very insulted, there has been no apology or urgency to repair a product I purchased with full warranty. A repair man should fix the appliance regardless of the race, age or sexual orientation of who he is making the repairs for. When Sears is alerted otherwise, they should take shift action and not continue to let this man represent their name.

Read all the reviews before calling these guys, I didnt and now I am paying for it. What a joke. Called asking to fix my dishwasher that was working fine except it would not drain. We called Sears thinking they would be quick, efficient, and fair. They were very quick, but they were not fair. The first guy replaced (I had it in the drawer) a little white ball that kept it from draining, perfect! So I asked him if that was it and he said yes. So later (5 days) I realize my dishes are not getting cleaned. So I call them back, and they come out. Turns out the first guy pushed a lever down, so our dishes werent getting cleaned. The second guy comes and moves it back in place and chargers me $130 for the repair?? My girlfriend handled the second service call and the repair person clearly took advantage of her. No parts both time, and the first guy was here 10 minutes and the second repair man was here less than 5 minutes! And they charged us $274 for no parts. All I asked them to do was to get my dishwasher working. They didnt even wait to run it or cycle it to see if it was working. Long story short, do not use SEARS! Call a reputable handyman...I called but they made excuses. My Grandfather used to be VP of a huge territory for Sears and worked there for over 30 years. Even he, with sadness in his eyes, tells me not to use Sears. Not the same company today.

Terrible service. First they drill you to purchase their home warranty when you simply call for an appliance repair. Then we were overcharged. They quoted a $59.00 diagnostic fee on our dryer. They came out and discovered it was our vent that was the problem but did no repairs. They charged us 149.00 and now they will not refund the overcharge. I have been on the phone with them 4 times now dealing with terrible customer service for several hours. After going through transfer after transfer they just hang up on you. Do your self a favor and find another company to service your appliances.

Have no idea what they are talking about! Dont waste your time even calling. Barely speak English and could care less that your trying to give them your business.

Horrible customer service!! Treated like Im not important or stupid over dryer heating element. Theyre 3 times the cost and warranty is 30 days. But not if I install it once installed by me no warranty. How do I verify it even works if I dont install it!! Ill just order it on Amazon and save $40. No wonder theyre going out of business.

I walked in, was waited on right away, and the man who helped me was friendly and knowledgeable. My dryer part was in stock and exactly what I needed. Installed it myself with help from a YouTube video.

A great of service! perfect website to use buy parts!

Ive never left a review for anything but I put aside time to warn customers about this horrible company! I wish I could give them zero stars.I contacted them two months ago to fix a cracked door on my Electrolux dryer. A technician came out very quickly and ordered the part. The part came in a couple of days and the tech was out again ready to install it. Great! Unfortunately the wrong part was ordered and it was reordered (I understand that this happens so I was fine). The second part ordered was also incorrect! Then a third one was ordered and a fourth..still wrong!! Now I was getting frustrated-I took off time at work multiple times in order to fix something that I thought was very simple. I ended up calling the company on April 4th and told them to cancel the entire service and refund me my money. They stated that a technician would reach out to me for the refund and to pick up the incorrect part within 24-48hrs. Today is May 4th and no one has reached out to me. I finally called them today and I received the same response as last time-a tech will call within 24-48 hours. No apology, no explanation. Lets see what happens.Ps: right after I cancelled the service I called Electrolux and was able to order the part quickly and install the door myself. And I am no handyman! Wish I had thought of that initially!Please do not use this company for any home repair services!

BAD! BAD! BAD! The policy is $50 just for the techs to LOOK AT MY MOWER to see whats wrong. Then I am OBLIGATED to pay up to $150 for repairs. If I choose not to? They keep the $50. Oh, and they only garrantee the work for 30 DAYS!!!!! AND becuase of the holidays, it would be over 3 weeks before they can get to my unit. They had an awful attitude as if to say...take it or leave it. Well, I left it. They can have the POS mower that quit on me before it should have. I will not every buy a Craftsman mower again. And I have no plans to go back to that repair center.

This has been the most unprofessional experience that weve ever had with any repair service. Our refrigerator has been broken for almost 2 weeks and after asking us to take everything out of our refrigerator and place it in coolers first thing this morning and after waiting ALL DAY for them to show up for the appt. between 9a.m. and 12 p.m., we had to call them to find out that theyve rescheduled our appt. for today without letting us know.THIS IS THE WORST SERVICE ON THE PLANET!!!!

Unable to reach them...NO ONE ANSWERS THE PHONE. What was once a proud company, what a shame!

I wish I can rate zero or negative stars. Terrible service and no respect to customers at all.

An associate there took the time to come outside in 100-degree heat, identify the problem and offer an $8 easy fix rather than send my product out for a $65 service fee + parts + labor.Without question, ill be back to this location.

Very helpful and had the part I needed

They say they would give you a 30min.- 1hour notice before they arrive but not even .Or They are 1 hour late or they get there before the time they suppose to .And give you only 1 min.to open door else they leave and reschedule you.They need more improvement on their house calls.

If you ever need a part for some appliance this is the place to go, make sure to call before you go to get the item number. The service there wasnt the best but they have every part you could imagine.

Not a parts store, only a service provider. Misleading use of brand name, not the same name they use when answering this phone line.

Great customer service!

Great customer service!

The parts store is now closed

This location closed 03/17/18.

Good service