Pulled up curbside to help my 94 year old friend get out of the car. Ladies inside must have known what I was doing and came out to my car. We had 3 pairs of glasses that needed adjusting. Irene reviewed the current fit, took the glasses in and came back to test them. They were perfect. Nirali brought us water.HAVE YOU EVER HEARD OF CUSTOMER SERVICE LIKE THIS?

The doctor was proficient, kind, the staff is amazing! I’ve been there twice, 1st visit was for initial eye exam, purchased glasses ( totally cool ones!) but unfortunately they were heavy for my face. The 2nd time was very pleasant, the woman ( I didn’t catch her name, dang it, very pretty) helped me choose my exchange glasses. They are all kind & pleasant! Thanks everyone, especially to the one that helped me most.

Dr. Patel genuinely cares about your vision, health, and prescribing the best contacts or lenses to match both your prescription and your lifestyle. He takes time to explain how your eyesight is changing over time and what you can expect as you age. He and his staff are consistently friendly, helpful and knowledgeable about all the latest products and advancements. I have been a patient of Dr. Patel’s for 15 years and hope to return for my next 15 annual checkups!

Very friendly staff. I visited during lunch, to order new frames, I already have the lenses from another provider. TSO Farmers Branch exceeded my expectations! Everyone helped me with my request and everyone I talked to including the front desk greeted me nicely and made me feel comfortable.

The staff and Doctors are very nice and professional. I am very satisfied with their service.

I have enjoyed being a patient of Dr Patel for over a decade. He has always educated me about my vision which has allowed me to better understand any conditions that I have. The staff is super friendly and some have been there as long, if not longer, as I have.

Longtime patient of Dr Patel’s (20 years!). Our whole family now comes for annual exams. Dr. Patel and the entire staff are so friendly, helpful, knowledgeable and thorough...

The staff is great and very accommodating to social distancing norms. My entire family goes there and we’ve never had a bad experience.If you make an appointment, they don’t make you wait a long time like other offices.I’ll keep going to them for all my optical needs.

I had a great experience at this office! Dr. Patel was nice and efficient! Elena, who does the glasses fittings was so personable. Even the front desk staff was superb. Will be going back next year.

Very efficient and little to no waiting on every visit. I recommend TSO and the professionalism of Dr. Patel.

I love TSO. Very courteous staff and wait time is less than 10 minutes which is enough time to do the paper work. Elena makes you laugh and you get a feeling that you are special. I ordered my glasses and changed my mind the next day. She helped me make a new selection of frames, took my photos so I can send them to my sister who was giving her opinion on which frame suits me most.Thanks Elena and the staff of Texas State Optical for your excellent service.

Love Dr. Patel and his staff! Ive been going here for years and highly recommend! My prescription is always perfect.

Dr Patel and his office staff made me and my daughters feel so at home. Great atmosphere, awesome staff, very professional. We eapecially loved Elena who does the orders for the glasses. She is so funny and kind and energetic! Everyone loves their job and gave excellent advice and instruction. If you want a great eye doctors office that is fun, quick and professional, check out TSO!

Dr. Patel and his office staff are really top notch! Im so very pleased with the way my first appointment went and how my glasses assistant walked me through my glasses selection and payment options. Thank you!

I had my appointment at 4:00, went in and all the girls at the counter were friendly and welcoming. it was my first visit so I had papers to fill out and before I could get finished I was already called into a room. I only waited 2 or 3 minutes in the waiting area. then I got to meet the Dr. and he was great he listened to me and took his time and explained everything to me. after we were done it was time to find a pair of glasses and the girl that helped me was great. it was like I was talking to a friend, while doing her job she still threw in jokes and made me laugh and very comfortable. she offers me extra things to buy but didnt push me on anything I said no to some and she just moved on with no pressure.. that was probably one of the best things I loved about this place. I will definitely go back to Dr Patel when the time comes... thanks for making my first visit a pleasant and comfortable visit

The TSO team were incredibly kind and efficient with my time. Through a very busy end and year time I still felt I was being treated individually 1 on 1 by all team members.Setting up my appointment was easy.Getting my insurance figured out over the phone was easy.The staff were very patient with the many questions I had and then very efficient to move me through the process to be ready to see the optometrist.Optometrist Nitin K. Patel, O.D. was very thorough with my exam and explained to me my current vision status, his prescription reasoning, some health identifiers, and my options in an incredibly simple method.This allowed me to pick the right options of glasses and contacts to compliment my lifestyle and make most use of cost and insurance.Thank you again to TSO. - I have already recommended you to two friends.

This eye exam I had was my first ever eye exam and it was a great experience! The staff made me feel welcomed and helped me make my selection on new glasses and also answered all questions I had.

Dr. Patel and his staff were amazing! Highly recommend they are super friendly and knowledgeable never had a better experience! Will definitely be going back!

Every one of the ladies that worked on Fri, 1/31 was really helpful. Especially the lady that helped me with choosing the right frames, fitted me for the frames, everything. I was really comfortable. Apologies I forgot her name, but she know who she is. Thank you.

This place is awesome! Staff and doctor very nice and professional 👌 is my second time been there and Im very satisfied, the service they provided is number one,thank you TSO i will go back again with you guys, 100% recommend 👍

I love this office. They are so family friendly and the doctor knows what he’s talking about. My daughter recently had her glasses broken and they were quick to order her a new pair. Just all around happy with this optometrist!

Excellent place, nice staff and Doctor Patel explained everything in detail. He explained me about my cataract levels nicely. Recommend to my friends and family.

Had a wonderful experience at TSO with Dr. Patel and the entire staff. The entire process from scheduling to the actual visit was simple and pleasant. Availability was wide open, multiple reminders, and no waiting upon arrival. The staff and Dr. Patel were friendly, very knowledgeable, and provided honest opinions. Will definitely continue to come back for any future exams or prescription needs.

Amazing experience! Highly recommend! Great experience all around! Great Staff & Doctor! Thank you for the wonderful experience and new glasses !

Very professional and World class Service

Dr. Patel is great! I had a retinal detachment and he recognized it and recommended I get to a specialist immediately and directed me where to go. My eyesight was saved!

The staff here is absolutely amazing!! Doctor was very patient listened and completely understood my concerns. Elena was very informative, and very welcoming! Defiantly recommend TSO!

Dr. Patel took extra time to explain things in a way I understand. All staff was friendly and helpful.

Dr Patel is very thorough and patient. He takes the time to explain details and makes the patient feel at ease during the appointment. I would recommend his services to anyone. Also has a great staff.

The staff here is super friendly!! The doc is very thorough and explains everything going on with your vision in great detail!! I loved it! Definitely would recommend!

I reached my 30s and needed to get my eyes examined. I scheduled an appointment at Texas State Optical- Farmers Branch. I am pretty apprehensive about anything medical related. Nirali answered my phone call, made my appointment and explained everything patiently and kindly. I arrived for my appointment about 5 mins early to fill out all the paperwork. Nirali was still there and did the beginning procedures. She continued to be very kind and accommodating! When I met with Dr. Patel he was equally as kind and accommodating! I will most certainly be returning for my annual eye exam. Very thorough, efficient and kind throughout the scheduling and appointment process! Excellent Service!

Great Experience! Dr. Patel was very informative and gave me a bunch of suggestions for eye health that were very helpful. Managed to make it in/out in the span of a lunch time. Overall an excellent exam.

Worst customer service ever and im not even a patient. I tried transferring to this office and the lack of communication here is ridiculous. Its been over a month and they havent done anything they stated they would and everytime i call they act brand new. I would not recommend this office for vision care.

The staff seems nice at first but as soon as a simple missed appointment happens, they are very rude. Not a good experience. I didnt mind but my kids begged me not to return.

Been coming here for years and yes dr Patel is great and thorough but this causes him to be late on his appointments. He is always 30 minutes or more late for appointments

Dr. Patels years of experience are not just a number, he asks the right questions and is able to explain everything with ease.

Dr. Patel and EVERYONE at TSO Farmers Branch are wonderful! Dr. Patel is thorough and yet never rushed. His staff is friendly, patient, and so very helpful!

Great place great eye doctor and super staff

Dr. Patel was very friendly, but also very detailed when examining and explaining everything. Definitely recommend!

Over three weeks and still havent received glasses. Ridicules . Never again.