World Stone Group was recommended to us by some friends and we couldnt be happier with the counter-tops and the service. Trent was amazing in walking us through the process and getting us taken care of in a timely manner. There was slight adjustment that noticed and needed after the installation, and they were able to get it serviced quickly and painlessly for us. I would happily recommend the World Stone Group to anyone.
I love these countertops! From my visits to the showroom and conversations with Trent, precise measurements by Randy and installation by the best team, Cody and Anise. The owner, Rob even called me to check out the finished product. Excellent! Efficient and professional.
We purchased our quartz countertops from World Stone Group and had them installed last month March 2021. The quality work done to have everything fit perfectly was exceptional. The installers that came that day were polite, careful when bringing the pieces in, and didnt leave until everything was installed to our satisfaction. Trent is the salesman you meet when you walk in. He was attentive to every detail to make sure that we got exactly what we wanted. When I had a question, he called me back right away. I would highly recommend this company when looking for new countertops.
We could not be happier with the installation of our new counter tops. They are everything we had hoped they would be. Im still amazed World was able to get them installed before Christmas, less than 3 weeks from us making our decision. We will be sure to let anyone interested know about World Stone Group. Thanks to Trent and the entire crew.
This company was recommend to me. Trent personally helped with my selection and he found the perfect slab. I also purchased the sink from them, as they had a selection of higher quality than the big box stores,Every employee I dealt with was very polite and professional. They scheduled the on-site measure really quickly. The counter top was ready sooner than expected. When they came to install, on a Monday, it turned out my cabinets were not level, that was on me as I did not hire them to prep the kitchen. They rescheduled the install that same week, which was a pleasant surprise. The installers did have to do some cutting into the wall, they used a tool with a vacuum to limit dust. They did install the sink, but do not hook up the plumbing, Trent explained this up front. I love the counter top, sink, and highly recommend this company.
World Stone Group has been a great experience for our kitchen remodel. We remembered seeing them at the Home Show @ Suburban Show Place and thought lets give them a try. Even during the pandemic, it was an easy process and safe to make an appointment and make our selection of quartz. The sales team (Trent) was extremely knowledgeable of all materials and helpful with selection. Arranging an installation date was quick and efficient. Installation team was professional, on-time, clean and flawless install. I absolutely love my quartz counter tops and would recommend World Stone Group for sure! Thanks for the great experience during the finishing of our kitchen remodel. Highly recommend!
I called a couple days ago and spoke to Trent. I inquired about the Quartz Silestone countertops and asked if I could have the same type Quartz slab as my backsplash. He said absolutely. He told me of all the choices and I said I would call back to schedule an in home visit.So, I called back today and I spoke to I believe John. He was very unenthusiastic to say the least. When I asked him about installing a Quartz Silestone backsplash he he replied we dont do repair work. I told him I wasnt looking for a repair. Im looking to hire you guys to install a new Quartz backslask and countertop.. He sounded as if he would rather be in line at the DMV than doing his job as he painfully said we do not even sell Quartz. I said, WOW! The website states that you do. Trent stated that you do!To sum this up, there are plenty of other companies out there. I will make sure all my real estate contractors are informed about this World Stone Groups communication
Great selection and service. Ask for Trent.We are purchasing countertops for the third time.
I had a great experience all around. Trent was great and the countertops were as expected. I love them. Any questions I had along the way they were quick to answer. Thank you !
We are a full service private residential remodeling company in Ann Arbor, MI. World Stone Group is our #1 go to company for all our solid surface and countertop needs. Trent and his crew offer top notch quality and service. We have worked with this team for years and our experience continue to prove they are the best in the industry. FIVE STARS!!!Brian D
We have worked with World Stone twice and have nothing but positive things to say. Our first project was small (finishing basement and adding kitchenette) and our second project was massive (full home remodel). We worked with Trent both times and his service and attention to detail was nothing short of first class. I had a VERY difficult time choosing all of my countertops but he was incredibly helpful and worked with me until we got it perfect. Prices are very fair and the selection is extensive. Dont waste your time looking elsewhere!
I have been using World Stone for years! Trent is the best! I just finished a bathroom project! The installers were professional and on time! Thank you for making it so easy!!
Great place
I am the owner of a local remodeling company. I’ve used world stone group on every single one of my projects. I send every customer in there and know they are in good hands with Trent. I also will be using them for countertops in my own house when I remodel my own kitchen. They are the absolute beat place to go if you need countertops. GREAT SELECTION IN STOCK!!
Too many reviews focus on the negative.Stuff happens!Sometimes on the owners end.In my case the cabinet was delayed but,World Stone rescheduled ASAP and even showed up early to complete an already frustrating project.Remember you chose to take on your project.And these guys helped me through it.Thanks Trent and crew
My kitchen was just completed and I LOVE my granite from World Stone. It pulls the entire kitchen together. They were fabulous to work with. I had a complex layout and they had great suggestions and ideas. All my friends have commented on how awesome my counter tops are. I love the mica and sparkle of my granite I highly recommend using them. Everyone thinks I paid a lot more than I did!! Success.
My wife and I went to the World Stone retail store on Industrial Park Drive in Farmington Hills Michigan this past summer. We were doing a major kitchen renovation. We designed our kitchen to be doubled in size, the finished size is 20 x 17, we bought a Sub Zero refrigerator, freezer and wine cooler, we also bought a Wolf gas range. We had all new Cherry wood cabinets installed. I tell you all this to make you aware that we wanted the best you could buy for this kitchen. Our experience with World Stone was exceptional from the time we first worked with a man by the name of Trent. We shopped 5 or 6 other stone companies, all were good and all had products we could buy. What we liked about World Stone is they made us feel comfortable with our shopping experience, helped us select the granite we wanted and had patient with us when we changed our mind and selected another granite. We have a island that is 10 by 5, I was concerned as to how they would get that piece in our kitchen, I think it took 6 men to get this piece in our kitchen and on our island. I dont know how they did it but they did it expertly with out a hitch. The delivery men were strong to do this job and very polite, they are the kind of work men you like in your home. If I ever need to buy stone again World Stone will get my business.Thomas Granata
Trent and his team are amazing. For starters, I didnt need a designer, because they were completely knowledgable. My quartz is flawless, the installers were professional and efficient, and they did the work on time. The icing on the cake was the PRICE. Hard to believe A+ and a low price!
From the time we walked into the showroom, we were very comfortable with World Stone Group.Employees are pleasant, courteous, personable, helpful, proficient and made us feel that we were their top priority. After researching and comparing several granite companies, the decision to allow World Stone Group to install our granite was wise on our part. Their selection and step by step explanation of the process was appreciated. Installation was done promptly with attention to detail while employees made our satisfaction a priority. We are pleased with the value and our over all experience.
Used World Stone Group for home and RV remodel. Great service, wonderful product, very professional and reasonable price.
World Stone was well worth the drive for us! I was pleasantly surprised with the huge selection. There was so much to choose from, thought I knew what I wanted until I got there and realized just HOW many options we had!Trent was incredibly helpful to us, and very patient with me :)The installers were courteous of our time and home! Our kitchen looks absolutely stunning!! I would recommend this company to anyone who is wanting to get new countertops.
World Stone Group is very unethical. Their sales manager would not call back my contractor, after several attempts. I called to talk to a higher-level manager, who could not find my order (under my name or my contractors). When they called me back they tried to blame their communications issues on my contractor. Originally, their sales manager said they could get my project out of one piece, which was incorrect. This delayed the process several more weeks. They took the deposit 7/2 (over two weeks after we started this project.) They were far more worried about whether we would give them a poor review - which they clearly deserve, rather than meeting my needs. They said theyd cancel the order, as a threat against a poor review. We believe they NEVER placed the order in the first place, since the office manager could never find it. DO NOT do business with these people, they are dishonest and unethical. After one call to a firm in Plymouth we were able to place an order, same product, with a delivery date less than two weeks out.
This is the place. They have a great selection of quartz and granite in stock. We selected our slabs then were offered a tour of their manufacturing area. As an engineer, I was very impressed. They delivered the quality that was promised. I would recommend everyone to go here.
Weve used World Stone Group for three properties over the course of the last four years, most recently last week - two condos and one house, and they have been fantastic to work with. Prompt, accurate communication, competitive prices, great selection, and the installers are great guys. I would recommend World Stone to anyone I know.
Very pleased with the three quartz countertops recently installed. Installation was very efficient. Would highly recommend.
The experience was great from selecting my granite color in their showroom all the way through installation. Beautiful selection of granite and quartz. I couldnt be happier with the outcome.
I have never purchased counter tops before. I did research a bit online. We decided to go with quartz because I read it is the best for durability. I went to a few places, they only have small samples. After going to 5 places, We ended up at World Stone. They were great!! They had slab after slab of quartz. I felt way more comfortable picking from whole slabs then samples. I met with Lynda then Trent. They made it really easy for us to get our project going. We picked our exact slabs and they scheduled a measure for our counters. A couple weeks after that, my kitchen looks great. Thank you World Stone for making it easy! Me and my husband would highly recommend them to anyone. Very professional start to finish. We love our counters!
Thank you Sam, Trent and your whole team for making our kitchen countertop experience a pleasant one. You are all very professional and great to work with. Woild use World Stone again
Awesome experience dealing with everyone. Very professional. We were under a time crunch getting our countertop before the holidays and not only did they deliver and install on time but were less expensive than other companies. I would definitely recommend this company.
When Trent McCarty at World Stone says just give us a chance - I know we can find what you are looking for - believe him!!We wanted Fantasy Brown Granite - which is a hot item right now -and Trent bird dogged the pieces he thought would be perfect. Good thing! When we went to view the slabs at Dwyer, two other groupswere looking for the same thing and (since he tagged ours) we got the last slabs. Those slabs, by the way, - were exactly the type of Fantasy Brown we wanted! airy, diagonal flow with equal brown, white, and gray.We were very descriptive about all the aspects of the design and I believe that really helps! For example, we knew we didnt want seams inthe finished product - and with our layout it was possible - but had we not said that we had that expectation, we may have been surprised.Long and short of it - there were no surprises - except that it was a more affordable, smoother, efficient, and beautiful result than any of the other designs I have been involved with.We will continue to recommend World Stone Group! We hold the company and Trent in the highest esteem! Five Stars!Respectfully,Linda Martus
My wife and I shopped around tirelessly for Quartz in our kitchen. We decided to go to world Stone and we are so glad that we did. We appreciated the attention and service we received on our first visit, and I can be pretty picky (ask my wife). The pricing beat everyone else hands down. It was nice seeing a Full slab of Quartz instead of a little sample piece like everyone else, that made us more confident in what we were buying. Everyone from sales, measuring, and install were nice and pleasant to work with. We even had a date set for measuring and install and because our cabinets were installed soon than we expected we called World stone to see if we could get the measuring and install done sooner than what was scheduled, they were able to change the date for us on both measuring and install, and we had our kitchen done sooner than expected. We would highly recommend World stone, and have already done so to our friends.
Went to the warehouse yesterday to meet with Rick. We went over the layout for counter tops. Could not have been nicer or more friendly and helpful. Pleasure to work with. I will repost after install.We have gotten our counter tops installed (3/6/18)after delays on my end. Kerry was very accommodating with the scheduling. There was a small delay on arrive time not a big issue. Install went well the guys were great. After wiping the counters down my wife and I noticed a few small chips. We have not spoken with WSG yet to see what can be done I do have confidence that they will be able to solve the issue.
World Stone Group supplied and installed my granite and did a fantastic job. They had the job done when they promised and the people were very efficient and friendly. I would gladly use this company the next time I need a granite countertop.
If you want a company to not show up on time, cut stone in your house, no show and leave you hanging when they might come back theyre your company. Also edges not polished for pieces I was to install myself, whereas the installation manager had stated they should have never left the building but never resolved. Other issues but you get the picture.One pic is the debris left in the tub and never vacuumed up at the end of the day and the other is my exhaust fan (and duct not shown) caked with fine granite dust from cutting in the bathroom. The other exhaust fan was also caked with dust. I do not recommend. You have to call them for updates, not good communication. They have nothing but excuses.
Rob and his staff are one of my most dependable contractors, meeting their schedules, installing a quality product and following up with great customer service. I have recommended them to numerous customers, always a pleasure to work with.
We recently had both the kitchen and bathroom countertops in our condo in Novi replaced by Stone world. During that time we sold our unit and needed the project completed to meet the closing date way ahead of schedule. Trent worked closely with our contractor and pulled us ahead in the schedule to help us meet the deadline. The new owners were wowed by the outcome and we are very appreciative of the effort of the team at World Stone. We couldnt say more about the service provided and responsiveness of Stone World. We highly recommend them...and Trent.
This places the best! Great selection. Great service. Great people.
We purchased our quartz counter top and we were very pleased with the quality of the product and the service. Top notch experience for us.
We were on the hunt for soapstone. I found World Stone by accident. They are in an area with several other stone suppliers or fabricators. I walked in 5 minutes before they closed. Expecting a quick answer or brush off, I was met with a tour of the place and we never felt rushed. They did not have soapstone on site but gave me a list of 4 other suppliers they work with. We found what we were looking for and had worldstone quote us. Trents (My salesman) quote was the lowest of 5 others. I put down a deposit and the came out to do the template. Fast, prompt and the template guy is very good. Thats when we discovered that the slab we picked was not long enough to get a seam in the right place. Trent offered several suggestions to try an help. Ultimately we had to cancel the order. The seam location was a deal killer for us.But Trent and Worldstone treated us perfectly through out the process, even when we had to cancel. We ended up at another stone distributor/installer since they had the size slab we needed. But they have not given us the same treatment as World Stone. And we paid more than World Stones quote. WORLD STONE IS THE BEST SHOP WE WORKED WITH. Im so sorry it didnt work out. I hope to use them again in the future.
We had a terrible experience with World Stone. Our sink fell out while doing dishes. It turns out they didnt install it with any supports. Trent and the owner, Rob Straky blew us off and would not return our calls. With a sink full of water soaking through our wood floors and down through our drywalled basement ceiling, we were forced to file a home owners claim. Thousands of dollars later our insurance company is now going after theirs to try and recover the cost of the restoration and repairs. I wish I would have researched this company more before using them. I have now read similar reviews regarding their poor customer service and unwillingness to stand behind their work. Learn from our nightmare and find a more reputable company.
Very professional! Great communication and service. I absolutely love my countertops!
ZERO WOULD BE THE NUMBER. Stay away. My wife and I have been trying to get the counter they installed fix correctly since July 2014. Trent the salesman never calls back and always dodges us when he can. We left over 15 messages for the owner Rob Straky to get a hold of us but he must not care because he still hasnt called. As an owner of a large company myself I always encourage my customer to get a hold of my if they have any questions. Not here. Once they have your money good luck trying to get what you were promissed
Rob and team are great to work with. Always very helpful and responsive.
OMG...ARRIVAL ON TIME...GREAT INSTALL...LOVE THE WORK..VERY GOOD COMMUNITCATION...I WOULD REFER
Great customer service, reasonable prices and a great product! I recently remodeled my kitchen and purchased my granite countertops here. I originally went here because I called all around Metroo Detroit looking for someone who would hone a specific type of granite. (Not your usual absolute black) Not only were they the only ones who had the ability to do it on site, but they honed a piece for me while I waited, and showed me the process. It ended up that I did not like it and chose a completely different slab. The sales staff was very friendly and helpful through out the whole process, always responding to my many email and telephone questions.I am not sure what the other reviewers are talking about, as my countertops are certainly most granite. Or if they are not, they are fantastic and I would not change a thing.The installation team was very nice and any issues that I noticed after the fact were taken are of quickly I am VERY particular with the products I choose. I research everything to a ridiculous degree and I am very pleased with my countertops and the reasonable price I paid for them. I would highly recommend the World Stone Group.
The end product of our countertops being installed are nice. However, the process was not pleasant. Overall the company had poor communication. When the installers came out the first time, it was determined the cabinets were not level enough to install the countertops. I was not told the levelness of cabinets could be an issue, or that it was my responsibility. After the installers left it took a day and a half to reach World Stone to reschedule an install. I would assume World Stone would call me to determine what to do next, but it was the otherway around. I found a carpenter to level the cabinets on short notice. I have two children under three, so having an inoperable kitchen was a major inconvenience. The second miscommunication, is I had planned to reconnect the sink the night after the countertops were installed, but was told after they were installed the sink needs to sit for 24 hours for the adhesive to bond. I originally planned to only be without a kitchen two nights, but it ended up being 8 days. Overall, there was poor communication.
Trent was fabulous. GREAT customer service.!!
They only glued the sink to the countertop and never installed any sort of mounting hardware. Consequently, the sink just fell through making a HUGE mess!!!