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Nature Backs
2175 N Stone Chapel Ln, Fayetteville, AR 72704, United States
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Nature Backs
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Jo
Review №1

Shirts run a bit large so keep that in mind. Shirts are awesome designs and colors and the shirts they print on are a good heavy-ish material. The best part is honestly the brand, they have great branding, great content creation. good community of followers.

Ni
Review №2

Good quality and good price !The customer service are great and reactive.I definitely recommend and I will keep buying there for my wife and her friends !

Ka
Review №3

I was a rep but my code and login kept failing at random. They wouldnt respond through any of their emails or social medias and kept pointing fingers for where to contact. I kept diligently trying my best but halfway through Monday on west coast time, I lost hope. Especially since I was trying since 7am. These are their work hours. They would respond to keep trying in another way but after trying so many different ways, I still couldnt get them to actually fix the problem. To top it off, they wouldnt apologize but rather kept explaining they are busy and have very little staff and think highly of themselves so they shouldn’t apologize for the technical errors or lack of organized communication. This was the 2nd time this technical error happened where I suddenly couldnt login and my rep code didnt work but I promoted them anyway. Its exhausting to keep trying with them so I quit. Still upon telling them that, no sorry, no fixed problem, just an invite to join reps again. Yeah, no, its a mess. I dont promote companies like this because I wouldnt want people to go through the same problem. At least own up to your numerous failures and try to actively fix them.** My response to their response below: The code and login failed both times I reached out. It wasn’t failing for bundles, it was failing entirely. I was very kind until halfway through Monday’s work day after trying since 7am that day. That is when I asked for an apology which I don’t consider unkind. I think it’s basic customer service to respond with an apology the first time, not much later when it has gone public. There was no solution/fix provided through the reps Instagram I was referred to. I felt like they didn’t know what was going on with the code/login so stalled using colorful phrases of adventure and emojis.

Ki
Review №4

Probably the best purchase Ive ever made! Amazing quality, service, and story behind the brand. Constantly looking forward to my next adventure

Sa
Review №5

Loved the first one! Just ordered 3 more!

Al
Review №6

My teenage daughter placed an order for some Nature Backs shirts and stickers. She already had a couple shirts and love the way they feel and fit. The order came quickly and my daughter loved everything she received, but my daughter did not tell me until a couple weeks later that a couple shirts were missing from the order. I was concerned because some time had passed. However, I emailed NB and explained the situation and that I no longer had the box or packing slips. They said, no problem, and asked that I email them just a picture of what I received.I did that but received no response for a week. I was upset while writing my follow up email when I realized that my original email was sent to my daughter, only, and never to NB. When I realized the error of my ways, I finished an email to them (in which I sent them the requested picture and explained my delay). It was about midnight on a Sunday night. Literally, less than 2 minutes after I sent them my email, I received an email back from NB saying thanks, no problem, the missing shirts would be sent out immediately. This kind of customer service stands in stark contrast with other companies where you are forced to wait on virtual lines for eons just to chat with someone.From my daughter, I knew the quality of NBs clothing was outstanding. Now, from my own experience, I have learned its customer service is also.Thanks.

Al
Review №7

Great quality shirts! True to size, soft material and awesome designs! love their pull overs! So comfy. My favorite thing about this company is you can tell they care! Real people talking to customers and making sure their experience was great! Highly recommend

As
Review №8

Great products. Great customer service. They made changes to my order after I realized I ordered the wrong sized products. They were extremely helpful and quick to fix, although it was no fault of their own! 10/10 would recommend to anyone and everyone!

Ka
Review №9

They have phenomenal staff, and their products are amazing. I am looking forward to purchasing many more!!

Ka
Review №10

I love my Nature Back shirts I bought just recently! The quality of the shirts are very good! They are very comfortable and the size is true to what you wear. I will order more in the future! I am very pleased with this product.Thank youKathy

Ro
Review №11

I bought 2 shirts and plan to buy many many more. Great customer service. Great quality shirts at a really good price. I really like my flip trip bracelets and stickers also!!!

Ja
Review №12

Have four shirts and a sweater from Nature backs, and I am obsessed! Legit have to stop myself from ordering from them. Cool company and people. I became a rep because I thought their goal of trying to get people out and experience life at its fullest and enjoy your surroundings was pretty awesome. And lastly I cannot say it enough, the shorts are beyond comfortable and easy going!

Su
Review №13

Found Nature Backs through an ad on Facebook, and SO glad I did. I ordered the Sahara shirt a few days ago, and absolutely love it! My shirt arrived quickly, and securely packaged.Its a bit long, but itll tuck in jeans or will be fine left long with leggings. Washed like a dream, soft material, just the right amount of looseness since I dont like a snug fit, and the colors/graphics are absolutely beautiful. Ill be back for more!

Ja
Review №14

Awesome products and amazing customer service! I had an order Id placed for a birthday gift get lost somewhere between shipping and delivery. Long story short despite all the shutdowns from COVID-19 their staff was on top of everything, and got me the items I had ordered. The person the gift belonged to was more than excited when they received it. Great quality on great products. Definitely will be ordering some things for myself now!

St
Review №15

I love these shirts! They are so soft and the colors are great. The customer service is fantastic as well. Once I ordered the wrong size and emailed about my mistake and they caught it right before it went out and swapped for the right size. Friendly and fast service!

Gr
Review №16

I dont even know where to start. The shirts are absolutely amazing. The look great......but feel even better. Price is so good. Each shirt comes with a flip-trip bracelet. The people are very friendly!!! Go check them out asap!

Jo
Review №17

Nature Backs is hands down my favorite brand! Definitely the softest shirts in my closet. I love how much they inspire the world to just go out and find an adventure no matter big or small!! Nothing but good vibes from these guys.

As
Review №18

I’m waiting to receive my first order, but wanted to report on customer service. I mistakenly entered an old address when I ordered my first shirt and it ended up getting sent back to them. I contacted them and they immediately responded and offered to ship it again at no charge to me, even though it was my mistake. I really appreciate retailers going that extra mile and wanted to share!

fe
Review №19

Called once and got a answer but, anytime after that they wouldn’t pick up. Finally went into the store/office and they helped me out and were great. Great service and friendly workers in person. Great prices compared to other local similar shops. Excited to go on a adventure with the flip bracelets. :)

Br
Review №20

Excellent quality of materials and quality of customer service! Their service is very fast. They respond quickly and are incredibly helpful in answering questions. I ordered a long sleeve shirt, and I love it!

Ch
Review №21

After ordering a shirt, I changed my mind. I emailed them and Nature Backs went out of their way to change the shirt to the one I really wanted. Not only do they have the best selection of beautiful quality shirts, they have a wonderful staff to make sure you are happy with your order! Charlotte, Layton, UT

To
Review №22

Great quality shirts that are soft and super comfy! They really have something for everyone. Customer service is fantastic. Ordering was easy and shipping was quick.

Kr
Review №23

Have ordered a couple times online. Love Nature Backs and their customer service is great too. USPS lost my second order and Nature Backs resent the item (plus extra stickers!). I will continue to buy and tell others about Nature Backs :-)

An
Review №24

I wear them all the time and even brought my gear with me to the Rocky Mountains!! Love their products and the people. Great company! Definitely recommend

Ma
Review №25

I love the message that naturebacks stands for and their products are AMAZING! Very high quality and super cute! Also shipped quickly.

Li
Review №26

An was amazingly helpful when my order went missing. She reached out to USPS and when we decided the package was lost she replaced the item free of charge! I’m so happy with my new crew neck and grateful for such great customer service.

Ba
Review №27

I love this brand! the shirts are high quality, comfortable, and cute! i’ve had great experiences with their team via email. Quickly responds and they are always eager to help me get any issues resolved.P.s. the bracelet and sticker freebie is awesome! i love figuring out which location i received and researching them a little to learn about it and hopefully visit one day!

Na
Review №28

Because I can.

Me
Review №29

I love Nature Backs products! I had made an order as a gift, but I had to make an exchange due to a sizing error. Nature Backs was amazing with their communication and very quick and efficient with their exchange process!

Da
Review №30

The shirts are amazing and a good quality!!! HOWEVER, I ordered 4 shirts and only received 3 shirts one of which was a shirt I didn’t order. They don’t ever answer their phone and they only respond to my email if I text the phone number. There response to the situation was they will send the missing shirt and the shirt that was wrong once I exchange the incorrect shirt. This was their mistake and I’m happy to return the incorrect shirt, but they need to send what I have paid for ASAP. 😡

Jo
Review №31

Unique, quality shirts that I wear all the time. Good local business, great impact on the community. Fast ship for shirts.

Lu
Review №32

After seeing a post on Instagram, I checked out their website and found some really cool designs I liked. It only took 3 days and when I felt how soft they were (especially my Giza crewneck!!) I had to go back online and order more. I got this bracelet called a flip trip with each purchase which is actually really neat because they all correspond to a different national park. I want to go to Yellowstone and Glacier Park now!

ol
Review №33

Ordered a t-shirt on a whim after seeing an ad on instagram. On the confirmation email, I saw that I accidentally ended up ordering the wrong size. I contacted the company to ask if they could switch it out for me, and to my surprise, they did! The customer service rep was very kind and helpful, and I am super satisfied with my purchase. I will definitley be a Nature Backs regular!

Br
Review №34

Killing the adventure game. Great swag super comfortable shirts and perfect fit. NB is all I wear!!! Definitely recommend!!!

Ho
Review №35

Super cool place, dope people, amazingly comfy shirts. They preach such an inspiring message too. Their customer service was so helpful too! 10/10 recommend!

Da
Review №36

So far terrible. Placed order, was told it shipped USPS first class. Still dont have. Tried chatting online, always says they will get back to during normal business hours at all hours of the day. Tried chatting on facebook, same thing. Tried calling, either mailbox is full or you get a recording saying they are busy with other customers, even if you try calling for 20 min back to back to back. Cant get a response from these guys for nothing. Sent email as well, still nothing.

St
Review №37

Super cool brand! Recently got my order and am really happy with how it feels and fits!

La
Review №38

Obsessed with my shirt and this company! Great quality shirts and they really do care about their customers. I love watching their Instagram and Facebook stories to see the behind the scenes slides!

Jo
Review №39

The customer service people are always willing to help do an amazing job!

ma
Review №40

Love this company and their products!!

Je
Review №41

By far the best adventure shirt I’ve purchased— so cute, comfortable and versatile! Plus, great customer service! Definitely recommend!

Or
Review №42

Great products and fantastic customer service! 10/10 recommend

La
Review №43

Great customer service. I received an Email to my question within 24 hours.

Sa
Review №44

Great quality shirts, amazing customer service, just everything about them is perfect.

Ca
Review №45

I ordered $100 worth of shirts from Nature Backs. When they arrived, I washed them all (something I always do for safety reasons). The first time I wore one of the shirts (just days after receiving it) I realized It had a hole in the sleeve where the seam was coming apart. I sent an email to customer service and they declined to send a replacement shirt because I had washed the shirt. Just know that this company does not stand behind its product.

Pa
Review №46

Made a quick exchange and Nature Backs made it so easy and were so nice about it. Thank you Nature Backs!

Ky
Review №47

I have two shirts that I wear all the time. Super comfy and look so cool.

Je
Review №48

HORRIBLE CUSTOMER SERVICE! I have been trying for over 2 weeks to get a return label just to EXCHANGE 3 items for different sizes and have still not heard back. I have left messages and now their voicemail is full. I have emailed numerous times, with no response. They sent me one label, but it was for the wrong order. Very frustrating...would NOT recommend.

Ni
Review №49

I ordered a week ago, never got confirmation email and have reached out on messenger, Facebook and by phone with no response. The worst customer service I have ever received. The phone number always says the mail box is full. Haven’t received my items or a shipping update either

Al
Review №50

HORRIBLE CUSTOMER SERVICE!!!!

Information
32 Photos
50 Comments
4.2 Rating
  • Address:2175 N Stone Chapel Ln, Fayetteville, AR 72704, United States
  • Site:http://naturebacks.com/
  • Phone:+1 501-367-7547
Categories
  • Clothing store
Working hours
  • Monday:10AM–5PM
  • Tuesday:10AM–5PM
  • Wednesday:10AM–5PM
  • Thursday:10AM–5PM
  • Friday:Closed
  • Saturday:Closed
  • Sunday:10AM–5PM
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