Experienced some battery trouble, unfortunately while the store didn’t have my battery in-stock they gave great recommendations and suggested a store that had my specific battery if I wanted it ASAP. I retrieved the battery from the suggested store and ended up right back at the Federal Way location for help with the installation. I was helped by Barry and he was efficient and informative! From testing my battery to installing it, he was helpful in every step and even went further to explain things he noticed that I could keep in mind for the future. The process took less than 15 minutes and I’d definitely return for future help if needed.

Awesome service and very polite I will always go there from now on

Very helpful staff. I broke down (from out of town) they helped me look for the part I ordered online for 10 minutes before I realized I was at advanced and not napa on the same road lol.

1) hours wrong on website, 2) lazy staff - guy wouldnt even look down aisle to tell me if something was there 3) .should replace staff with autopart vending machines - would be easier on customers - would get same service - they dont add any value .

The guys have good customer relations and it was good help to find me what I need

Good service. Clean, organized, short lines because the seem to staff properly. Unlike many other stores these days.

I find the people here very nice good at their job always helpful with any issues you have

If this is the one on pacific, good people

Showed up right before closing time to purchase a car jack Id found online they had on sale. Bryson(sp?) was awesome & helpful in finding exactly what I was looking for. When I realized I had the wrong card to make my purchase, he not only showed utmost customer service he was willing to stay open a few minutes late for me to run across to the ATM. Unfortunately said ATM was not reading my card (HomeStreet Bank - NEVER EVER do business with this heartless, jackass of a company for other reasons I shall not get into). I ran back across to see Bryson had pulled the item I was there to purchase & was ready to assist me in a quick & professional manner. When I told him what happened & apologized, he stated it wasnt a problem & they reopened at 7:30am the next day. He was professional & courteous through the entire ordeal, never rude or put out by the ordeal. For that reason, I will absolutely be back & thank Bryson for his kindness & Customer care that could have easily been an embarrassing situation.

Very attentive and informative staff. How convenient I can order online to pickup in store.

Staff is friendly and helpful.Had parts i needed in stock and the staff helped with the rebates.Prices are reasonable and they have a better stock supply than certain competitors.

Great got in got what I needed,clerk was on the phone too long 😳😳🤔had to remind him in-store customers just as important as phone customers,12 minutes later finally rang me up,but he was very courteous.

Highly recommend advanced auto over the other automotive stores. As they carry in stock performance parts that are found on websites like summit racing, jegs ect....Very knowledgeable, professional and fast!Called ahead of time to have a Holley big boi red fuel pump placed on hold. Arrived and it was ready to pick up and be on my way.

This store has been a godsend! Saved me several times. So friendly and helpful. Awesome!

Very helpful staff.

Friendly and helpful. Tested both stater motor and battery for me to determine which was the problem and had what I needed.

Wonderful staff members well knowing about that of what you need

Hey Ronnie! Thanks for helping me with the price-match the other day; 3/4/2019 @ 11:31 AM PST. Much appreciated!

Got the part we needed for my brothers Mercedes

Friendly and knowledgable

Rude guy who doesnt like people works there 😬

Used to be my favorite place to shop.... Until they sold me the wrong part again!! Geez

This review is about a month late but better late than never. I cant remember the guy name but he was very helpful and offered to come outside and take a look at my Honda and gave me a little insight on what could be wrong with my a/c. Young guy, said he just started working there. He should definitely get a raise and a promotion. Thanks bro!

The customer service at this location is awesome, very helpful staff all around. There is an Autozone 6 blocks from my house but yet I drive a couple extra miles to this Advance A .location and it is worth it.Thanks.

Ronnie and Mitch are great at this location. Other employees also treat customers as they should be treated.

They were helpful in looking for what I needed and also installed it.

Thanks so so much for your help on getting a new carberator, intake manifold and gasket for my old 74 Chevy truck. And also for explaining it all. Learning a little bit at a time.

The people here are great, if there is a problem with what you bought they go out of there way to resolve it. This is my go to place when I need something.

Great cx service and knowledgeable

Went in for spark plugs and wires for my overseas import Suzuki. Not easy to find parts for a non USA model. Craig was able to get me back on the road no problem. Nice store. Bright and clean. Easy access from 99. Thanks for being there.

Liz was fantastic! She went out of her way to help me!!! Great place

This is a really nice new store that was just built. The employees were very nice and helpful and the prices seem decent for an auto parts store. Very impressed and will be coming here if possible for my auto parts needs.

Picked up a ups package here. Not sure why this place was chosen by UPS as a package hub, however they were very nice and efficient

Great store almost has everything I need that I cant find at other auto parts stores, my issue is with an associate named Craig, I have had nothing but rude and condescending interactions with him. Be it over the phone or in person, it drastically taints my experience and Ive stop going to theis store because of it.

I have been dealing with Advance Auto Parts for over 20 years, and they have never let me down. The military/veterans discount was greatly appreciated as well. Thanks for having the part I needed when I needed it.

All of staffs are super nice and helpful.

So far there a five-star for me.! People are very knowledgeable they dont necessarily need the books to figure out what youre looking for. Seems like they seem to know Automobiles and their business

Great parts at great prices. Very knowledgeable people who can get you the right parts to repair or maintain your car. This new location is brightly lit and well organized.

Craig is one of the parts guys and I always get the right part every time....thank u for an awesome parts store.

I stopped in here today after going to three other auto part places looking for some 5W40 oil. The guys were pleasant and took the time to show me all the oil choices they offered. Ill make the drive from Kent for great customer service.

A frequent customer of all auto stores for several years, I can tell you they are the most knowledgeable and professional. Also, this is layed out and ran like all auto stores used to be, belts and hoses hanging, nuts and bolts for everything. Exciting to hear they are moving into a better store nearby in the coming months..

Just a regular Auto parts store. Nothing advanced here. Better prices elsewhere.

Very friendly and helpful folks, that alone makes them a 5 star rating. The deduction of one star is from that this is a CARQUEST auto parts......yet the sign on the building and advertising says ADVANCE Auto parts... should there be some info?

Great coffee.. would be 5 stars if it wasnt so expensive and they had a 20 oz. Size

Bunch of inexperienced workers grouped together. What a joke place. Fake advertisement. They offer free battery installment, but too bad not one worker knows how to install them... Ill be using my money elsewhere.

This is the only place I go now. Their customer service and employee knowledge is the absolute best around. I never get the hard sell and they know what they are talking about. I have come to them with several different cars and several different problems. They always help me work through it and I never feel like Im being talked down to.

Never in all of my 26 years of automotive experience have I had to deal with such unprofessionalism and lack of customer service.! Craig is the most sarcastic, condescending belittling person Ive ever met. Everytime I go into advance auto parts its always something that I have to deal with that I shouldnt. Hes Always getting my order wrong, giving me the wrong parts, lieing to me because hes to lazy to check on things. He talks down to my wife when Im not there, because shes a woman. Multiple times I have waited over 10 minutes just to get help because hes around the corner in the back probably avoiding customers. Look, if you dont like your job just quit. Your Terrible at it and are making people suffer for no reason.

Good selection n knowledgeable counter help.

Good price, special order, but no phone call that the order arrived...

Randy is amazing and actually took the time to help us find a solution to a mismatched part ive been on the search for MONTHS to find. 10/10 would return and recommend

Do not order online, They cchargd my card twice and then when I returned the item because I would rather not do business with them, they only gave me half of the original price. What a complete opposite from my in store experience. Such a shock because I really thought highly of them. I will stick with the other guys.

Great place to get parts cheap and work staff there is awesome glad they brought me on their team

A+ service and help. They made my project much easier and faster to complete.

These guys are great !!!

Didnt have a large variety of brakes that I needed! They only had 2 to choose from. The least expensive and most expensive nothing in between.

Great service, ordered ok n line and picked up right away.

They had what I wanted but really I needed something else .

99 bucks for a radiator and was not in stock but will be available in 2 hours excellent

I called other auto parts and for the the same part it $50.00 cheaper. Plus the customer service was great I well start calling these guys first.

Great selection, new building and knowledgeable staff.

Huge Thanks to Craig, he helped me put a new battery in my car FOB, then went the extra mile to make sure it worked and started my car for me.

Its not how it used to be

Dean is a great guy to work with.

Great staff, I went in for a battery, they gave me the wrong one at first so I went back and they couldn’t find the same one that would fit so they gave me an upgrade at the same price since I had to make a return visit. I’ll be going back to them.

Very helpful, friendly, lots of parking, and easy to get to.

Unsatisfactory. Guy there wouldnt replace my part covered under warranty and had to pay for the replacement.

Very helpful.

Friendly and helpful.

Excellent selection

Very very helpful

Nice establishment

Awesome service.

Great customer service

A++ customer service

Prices are to high!

Friendly people

Friendly staff

Closet me my home

Very good. Excellent.

Excellent

Because ay finds almost everything