The employees I interacted with were nice, and they did my oil change and tire rotation in a good amount of time.

They use to be an great Auto. Care service. But now they are short on employees ànd not good service. Decided to go somewhere else. Maybe 😏 later theyre improve on their personal service.

This used to be my favorite location. I wouldn’t go anywhere else. The guys at the front desk were always so friendly and helpful. Of course things change over time as new people get hired.I brought my car in for an oil change and a break change. I told them they could have it overnight and I’d pick it up the next day. I dropped it off at 2-3ish pm. I work full time and go to school full time so it’s hard to find any time where I don’t need my car. This was the only day. After waiting all day the NEXT day, it was around closing time and I still hadn’t received any calls or notifications on my car. So I give them a call half an hour to close and they told me they had JUST started working on it, but would be done by the time they closed. I was confused why it took a day and a half to service my car, but didn’t argue.I show up to pick up my car and the gentleman informs me that they only did an oil change. So it took them a day and a half to do an oil change - something I could have done in an hour or so. I reminded the gentleman that I needed a break change, and he apologized and said they forgot…? He told me the oil change would be on the house and I can come back another time for a break change.A month later, I get a call from the credit card company saying I had an outstanding bill on my card from this Firestone and was being charged a late fee. I called the Firestone and asked to speak to the manager and the kind lady on the phone told me he would call me the next day. I never received any call.After being a customer of this location for several years, I expect better customer service. I am very disappointed and will be taking my car elsewhere. Do better, Federal Way Firestone.

I was there for my 4runner oil change, they told me to wait for 1 hr and they took 1 hr 45 min. the guy who did the oil change spend 20 min trying to find the oil filter, he was screwing and unscrewing the skid plate, back and forth asking the other guy what to do next, finally they finished and before leaving the shop I did a revision of my car and the skid plate was loose and they missed 4 screws, I talk to them about it and they went to check out and only found 1 screw, all what they said was Im sorry, anyway I wont come back again.

Made an online appointment drove all the way out here, and he said I didnt have an appointment even though I made one. I made the appointment like 4 hours ago they couldve called me instead I wasted my time and still need tires.

Called an made an appointment on Tuesday July 27th for an oil change appointment on Sunday August first. I was given two options, 2 or 3 pm. I set it for 3 pm and arrived exactly on time. I had to wait 30 minutes just to get checked in and then be told rudely that there were no appointments after 1 pm today. He then said he’d try to help me before close if he got done what he was doing but he had to leave right at close, so he wanted me to wait around another hour and a half to potentially get it done. Horrible service

I had brought my puppy in for service, the doctor on hand was very rude and unfeeling towards me, made me feel uneasy, he kept saying how expensive the procedure would be, and home remedies doesnt work very well. I will not refer this place for dog care

Been told my sprinter van has a diesel engine this why they cant replace the brakes 🤣🤣🤣😀😀😀😀You got to be kidding me....Never again .

Manager opened late, eating breakfast and parked his own car in the handicapped spot.Rude, short and not communicative at all.

Amazing service! Thank you

This is the only place I let touch my car and truck. Great staff. Great work. Cute guys!

My wife drop off my vehicle for a tire mount and they nicked and scratched around my rims, I explained to the manager Mike and he acted like he didnt have any care in the world. Do not go here you will not be treated professionally.

Good morning you phone is not working

Worst experience. Older gentleman with long white hair, about 5’4 was extremely rude. I had an appointment scheduled at 2:00 PM and he was so condescending. All I wanted was help. No matter the talent, abhorrent behavior termination is imperative action.

Even when a piece was defective, they really went out of their way to make sure my vehicle was fixed and my family taken care of. This is what you call perfect customer service. Would recommend

Was treated very nicely.

Drove in with a flat & they were didn’t have time to fit in a full tire repair but were nice enough to switch it out for my spare. Thank you guys for taking the time to help!

Ive had the most lovely experience with this shop. They treat you with the upmost respect, and are extremely honest about everything. If you go anywhere for an alignment, wheel balance, wheel mount, or anything else it should be here at Firestone in Federal Way.To begin, I tried going go the one in Burien, where I was treated like my appointment was a joke. I went in saying I had an appointment at noon, and they laughed at me saying no you dont. It was very unprofessional how they went about telling me they werent able to service me, due to their alignment machine being down. I then asked how long itd be, and they laugh more saying until someone from corporate fixes it. Which no actual timeline was given, and it seemed like they had high doubt that itd actually be fixed. I figured I wont ever go back to that location again.I then scheduled an appointment with the location in Federal Way. As soon as I did, Patrick gave me a call to verify what exactly I needed done, and quoted a time for how long the process would take. With my situation its a little more different than probably most. He allowed me to leave my set of wheels, and a set of tires in the showroom while waiting for my service. I wasnt able to fit everything in my car, so I had a friend bring over the tires for me while I stuffed the wheels in my car. This was a huge convience. As I waited for my car in the lobby, Patrick updated me as my car was being worked on by giving me updates on how long of the process was left. It really seems like they genuinely care about the customers who come in.At the end of the day, I want to go to a shop where they are personable, as well as honest and respectful in any situation. This is IT!

Always a great experience at Firestone. Quick and reliable service at an affordable cost.

These people are scam artists. We had a busy last few months I wasn’t able to get to changing my wife’s oil. She went in there for oil change and was charged $150. Obviously she didn’t know but they pulled the brand new air filter that I just changed and told her it needed to get changed for $80. A filter is $16 with tax at Walmart. Stay away from this place.

Go by any time to have your tires checked. Great service.

Nicked boyfriends rare powder coated m5 wheel all the way aroundwhen doing a tire change. Needs new powder coat.

Very helpful! I believe them especially as they talk about the 65k miles guarantee on some of their tires! Nice.

Good customer service and great workers who work accordingly

Awesome friendly help. Car ready when told. Now Im on my way to work safely. Thank you.

Go see L if you want someone honest and knowledgeable about a car.

Went to get my tire pressure checked. In and out quick, no wait, questions asked. 👍

No nonsense, theyll do exactly as you ask and get to the root of the problem. Definitely recommend for people more advanced with cars that dont have the time or the place to fix them. One of their mechanics has an affinity for Firebirds.

We had our truck towed here today for a diagnostic, they were closing at 6:00 and we were running behind trying to get it there before closing so we called to see what we should do. Well Ryan, I believe his name is waited for us to arrive and was so amazingly nice and polite about staying late at work on his Saturday. The employees like that are what makes a business great and keeps people coming back😁

Great experience. The sales consultant at the front desk was quite friendly and very helpful. We had to replace all four of my Jeep tires and he worked to give us the best deal. It came out to be considerably less than what we were quoted elsewhere. Plus he verified if the exhaust was leaking as a courtesy and gave us the info we needed to take it to a muffler shop. It was a really good experience and we will return for future service.

Very helpful and knowledgeable and prices were very fair

I ordered tires from Tire Rack and had them installed here. They were very accommodating and were able to get my tires installed at a time that would work for me. The technician James installed them with finesse and was able to drive away without any issues. The staff was very kind. Thankyou for a pleasant experience I will return for more work on any of my vehicles that need maintenance.

Amazing customer service. Quick to align my car and balance my wheels. Coming back here again. I did schedule my time online and they respected the time slot. Thank you for your service Bridge Stone. I will be coming back. :)

This has to be the best car service I’ve ever received. I came in as they were closing. Not only were they closing,but they just had pizza delivered for a store meeting. These guys let their pizza go cold, and worked on my car until it was 100% fixed! 🙏🙏🙏

The service was great, the price is not, but did I mention that the service was great

FireStone minimum auto servicing. They dont know what they are capable of doing on site. The service advisor made fun of my choice of vehicle and laughed me out of the store. I had no idea aside from having your time professionally wasted, you could have a standup routine also. You would think with the bigger name brand shops you would pay a little more for a little quality, but it is the opposite. 10 years of coming to this place, for all my vehicles wasted. 0/10 the most disappointing maintenance experience of all time.

Friendly and knowledgeable staff! Our go-to place for repairs.

Excelent service ⭐⭐⭐⭐⭐The guy at the desk was able to take my car in a short notice for an alignment, guy Is very professional and answer all my questions and explained everything very easyThanks

Very friendly and courteous!

When doing wheel balance and tire rotation, it would be a good idea to check tire condition by running your palm over it. You guys could had detected the bubble in 3 of my tires and avoided having me re-do wheel balance to fix my car vibrating at 60+ speed. 3 of my tires had super-easy-to-detect bubbling which tire guys should check for during service.Other than this, you guys did amazing job at wheel balance, rotation and alignment.Will come again.

I brought my car here for an alignment, the car was at location for 5 hours, they never called me to notify me when it was done. I called myself after 5 hours, they told me the car had been finished for “quite a few hours” and when I arrived the steering wheel was crooked when picked up. They tried fixing it two separate times and couldn’t seem to figure out how to align the steering wheel. The toe was off on the driver rear wheel, and camber was as off on BOTH rear wheels by almost a whole degree. They also can’t seem to wrap their minds around how to call people when their cars are done, another customer was in line with me with the same issue. Honestly remarkable how bad of a job this location does.

They diagnosed my car and told me that i needed new tires. Gave me quotations and pushing me to get firestone tires. But decided not to. Then there’s this costco promo for tires. So i bought Bridgestone tires from costco and let them install it. But when they are about to install it, they called me and tells me that My tires is still okay. That it has halfway of its life. Never again go to firestone.

Fast, And Mike is a great Advisor. Mike knows a thing or two about cars. He will help you fix it under budget

I was already having a difficult day and to top it off had a flat tire. I came to Firestone because my father who passed away a couple of years ago ONLY went to Firestone because he always said they always take care of me there and my flat tire was his old truck. I wish I remembered the gentleman who helped me that day, but he did in fact take care of me. He made my day by honoring the hazard roadside package that I didnt even know my father had purchased. He made my day and I really appreciate that. I will be a lifelong customer of Firestone. Thank you!!!

Pierre, Mike, and the crew at Federal Way always take care of my family and I. They have for years, and my whole family used to bring our vehicles here. Sadly, none of the original crew works here, and it shows. I dont know why a tune up would cost $730, nor do I understand why you would touch valves during simple tune up. I do know that I will just do the work at home and it was this shops mistake in thinking that I didnt know what a tune up entails. You lost decades of loyalty Firestone, go team go.

Busy place. Nice people. Tire shops in this area are always busy. These guys offered a great value and good service. I Cant get my tires replaced as soon as Id like. all the shops are always busy around here. But they were real nice and I got a great price.

5 stars for MIKE! The only mechanic within a 10 mile radius that actually took the time to even look at my tires, instead of turning us away. Firestone has my business for life thanks to him!

Put tires on my car and aligned it but then tried to up sale an unnecessary service that is contrary to whats in the cars owners manual. Id give a higher rating if you didnt try to rip us off.

These guys did a great job with my GT500. It’s a collector vehicle in perfect condition and I was very concerned about them accidentally damaging the wheels when changing the tires. It’s happened to me numerous times with previous vehicles at Discount Tire in the past... They just try to speed through the process and have repeatedly carelessly gouged my wheels.This store, on the other hand, took a long time to get the job done... But for good reason - They were being super careful! And the manager even stepped in to do the work to ensure it was done right. For the first time in a long time, I left with my wheels in the same condition they were in when I arrived. Very satisfied!

My car was towed here after hours on 8/28. Trenton (#99) went above and beyond to make sure my car was diagnosed, fixed, and back on the road the next day! I appreciate it so much! Thank you, Trenton.

No Good

I didnt buy anything from them at all, I only called and told them I was having trouble getting a tire off at home.They told me to drive the truck in, and they would get a tire off for FREE!When I got there, they not only took the tire off, but they put the new one on for me, at NO COST!This is an amazing shop, I would trust them with my vehicle and the day of the week. Keep up the good work guys.

Good work and service but horrible customer service when you call the customer service number on your bill. The person I spoke to tried talking over me during the entire conversation. I asked him to allow me to speak and not raised his voice to and he continued so I ended the conversation by saying I would pay off my bill and not use Firestone services again. I had to call about a late charge that was on my bill for $38. Customer service said the charge occured because even though I paid my bill in the store on the due date a third party processor did not process my payment until the next day. shady.

They got a rookie in training doing my car

I went in just looking for a new tire and was greeted really nicely. I didn’t know what kind of tire to get or if my old tire could be repaired but I was helped out buy a nice guy pierrno. I care in around 4:30 and it was busy so I didn’t mind having to wait. My car was finished around 6:30 and around that time there was only 3 employees one of them was cussing in the lobby where my 2 year old daughter could hear. I walked outside to get my car back and I thanked the guy but in return he made a real nasty remark about my car that just infuriated me. This would be a five star review if all the employees were as respectful and kind as the ones that helped me in the beginning.

Ran over something last night and needed to fix a flat tire. Walked up to the counter and the gentleman showed no signs of customer service. Part of the job is letting customers know that you want to help and provide some options. He just told me I need the car all day, until we close at 5pm. I arrived at 11:30am. Total lack of empathy or wanting to demonstrate any level of helpfulness.

I usually go to the Woodinville store which is excellent however living in the south end I had to find somewhere closer. Unfortunately I came upon this shop. Ive been there 3 times trying to get service. Each time they never seem to have time to help. Today I had a simple flat repair to which they asked if I could leave the car as it was going to be several hours.Fortunately Discount Tires was right down the road, they had me in and out in about an hour and didnt charge me to boot.Wont be coming back to this store again.

Steve is awesome guy. Hes listening what I need. Aurora branch Firestone thats I like to go every month.Got in with NO problem. Steve Was treated professionally, and courteously. Thank you Steve and Chau.

The manager of this location Mike Squires was extremely knowledgeable, patient, and kind! He was so helpful when I had several questions about my tires. I am very happy and pleased that Firestone has Mike as a manager. Thank you!

I tried to set up an appointment through the app and the appointment was canceled with no explanation or phone call to reschedule. So I tried again for a different time, once again, canceled with no explanation or phone call to reschedule. I did it for the 3rd time and the same thing happened.I thought the app was supposed to make these things easier but I guess it gives the employees the opportunity to nitpick the customers they want to take in.

Excellent service, attention to detail, the staff were always smiling and accommodating. They did an excellent job with my tires and alignment. The price was fair, they told me what I needed, not what would cost me more. Will definitely be going back.

Quick and easy,work done right,no hassle

I come here a lot over the years for the fleet maintenance of my work vehicle. They have always been fast and friendly never had any problems with the work.Pro tip if you show up right after they open at 7am they can usually work you in while wait even if they are busy.

Ive been going here for years. Never had any issues!

We were towed in off I-5 and the Firestone team got to work almost immediately to get us safely back on the road. It was almost as quick as a pitstop at Daytona.

The mechanic is fantastic at finding the rare and hard to find spare parts. Kudos!

So far good service. Bought a battery and tires with no complaints. Better than the Tacoma location

Take company vehicle there for routine maintenance always friendly and fast

I went here a couple years ago and while the customer service is good they put the wrong fuel filter on my vehicle. Also I found out later when I replaced my tires at a different place that they also put the wrong tires on my vehicle.Having said that, I gave them three stars because prior to that I found myself in an emergency situation and they were fantastic.

First they charged me for fixing a flat that they said couldnt be fixed. So, I bought two new tires and asked them to put the good tire in my pickup box. They kept the good one and sent me home with the tire that has a screw in the side wall. It will be the last time they screw me.

My company truck oil light was on and I had an hour trip ahead. I called several places but this particular firestone answered the call. Mike was very helpful and took my truck in on short notice without hesitation.

My wife and I have been using Firestone in Federal Way for years. They have given great service on a variety of cars and trucks that we use for our buisness. No car repair service center is perfect but when the occasional issue has arisen they have gone out of their way to correct the issue. Well be using this shop for years to come.

They were able to provide me with quick service, courteous, knowledgeable service personnel.

My front end alignment was quick and the staff at the front are professional.

Went in day before yesterday I had a screw in my tire. I was scared to take it out at home then what do you do flat tire in your driveway so I went to Firestone where I bought my expensive tires for my truck. The person at the front desk said its a 2 hour wait. Now thats customer care. Not. So I thought outside the box I got one of the employees to come look he pulled the screw out which was only a quarter inch long and gave him a $10 tip. I will not be returning to the store to buy my new tires

Got a quote for parts and labor, one part was quoted over $600, thankfully i checked car parts store, only $200 for the part! I get it you have to pay your employees BUT you are willing to make $400 on one part! R u kidding!👎🏻

Just stopped by to get a tire pressure check. I also asked if they could inspect the tire for a leak but was told they were overbooked at the moment and it would be a 4-5 hour wait. Ill just have to schedule ahead of time for that. No worries.

I am very satisfied with the prompt and professional service rendered. I highly recommend this Firestone store in Federal Way.

Excellent service. They are so helpful. The price for tire is reasonable. I like this place.

Phenomenal. There arent enough words to express how much these guys did for my family and I. We are definitely lifelong customers thanks to their outstanding service!

These guys were friendly, and completed tire installation in a reasonable time. Nothing negative to report, but not going out of the way to make your experience special. Would use again.

My Service experience was really well considering I didnt have an appointment..And the gentleman at the counter I think his name (Mike) was very Polite and Professional

We can always count on good service from Kyle, Mike and the team at Firestone Federal Way. We’ve had six cars serviced there over the past decade, and we keep going back because we trust their work.

Good on time service and reasonable price for oil change. This is my go to for oil changes due to price & service. Jiffy lube would be double the price with the gimmicky coupons.

Not only had they open late for some unknown reason but they had five people in the building and no customers and they told me they were too busy to quickly fix a flat

Have one of the most popular vehicles on the road today although it was Sunday they didnt have a set of tires for it go figure

Went in to do alignment for my car. Mechanics were nice and friendly. Car was done quickly. Very satisfied.

My van has been here forn2 days and I keep getting told a couple more hours try calling to check up on it and get put on hold forever I will never come back again

Good quick service. Problems in the past were addressed to Lyle who had Firestone correct them immediately. I have been a Firestone customer for about 22years.

Inexperience shows everyone you go here. They couldnt even fix a tire valve with pressure sensor. I fixed it myself in 10 mins and recounted my own tire. Dont believe the bad changes since I was a A mechanic here back in the 90s.

Scheduled same week for maintenance. Got me in on time, and out earlier than expected. Easy to work with, Ill be back!

Great service, professional, and Im glad I turned to them to have my alignment done. Granted, I didnt get an appointment the same day for it, rather the next, but they have a lifetime alignment which ensures that I can get it re-aligned as long as I own my van, regardless of how many times I run into curbs or other bumps too fast. I had let Les Schwab try to align it after several attempts, it kept pulling, and they always had some excuse that something else was the problem. Firestone had it done in 35 minutes from the time I dropped it off, and it has been fine until I hit a curb again. (Time to take it in for a free alignment.)Ill be having most all the future work done with this center, as long as I live in Federal Way.

Used to have great customer service. Gone down a whole lot

Very helpful and polite. I like their service

They got me in quick and had my car ready when i came to pick it up!

Took great care of me when I needed my brakes done.

Randy is great! Very helpful!

I took my car here two days ago to have a tie rod end inspected so I could confirm the suspicion that it needed replaced. The front desk employee, Piero, was very courteous and helpful, but when I returned to pick up my car, I was told that I needed more than $4200 worth of services, most of which had actually just been taken care of in the weeks prior. When I declined the services, the hood technician that had inspected my car felt the need to come out to the parking lot and tell me I was crazy for driving such an unsafe car. He laughed and went back inside. I was furious, but gave it 48 hours to cool down before posting something negative. One of us needs to keep a level head. At any rate, I will never return to this facility as long as that tech is working there, and the person that referred me to Firestone says he wont either. Terrible experience, horrible customer service, outrageous pricing (told I needed a $270 spark plug and wire change on a 4 cylinder Tiburon that had them changed a week ago?), and rude employees. I wish I could give zero stars.

After going in for a simple tire recall, I somehow ended up with a massive leaking coolant tank. They denied any wrong doing. I dont believe my situation was a coincidence and this was intentionally done. NEVER GOING BACK...

They are really know what they do and honest and this is what Im looking for coz my Audi its too expensive in maintaining it and I really dont want someone to scroll up my car. Thank you firestone in Bellevue one.