I have to give credit where it’s due and let everyone know how knowledgeable and professional Beau Sullivan was when I went into his store. I was very upset with another AT&T as they gave false information. Beau took immediate action and went above and beyond to help me and made sure I left with a peace of mind. I can’t thank Beau enough with everything he did and if you need anything, def go to his store as he knows exactly what to do and will help you with all your needs.

The employees of the store were all helpful and great people. They found me discounts I didnt know wad eligible for and found me a phone with everything I wanted and more.

I bought a phone here and Cedric would not help me set it up. He told me he spent too much time with me already and Best Buy could help me. I went to Best Buy and they sent me back to AT&T. The mall store helped me transfer my information to my new phone. Very disappointee with the service i received. Im happy the mall store was willing to assist me.

When I arrived at the Federal Way AT&T store some was there to immediately help me. I had a defective older back up phone. So we were able to switch that out for a updated model at a very reasonable cost. I left with a iphone very happy with having resolved the phone problem.

Izzy and Linda were super amazing! They were very professional respectful and patience with my husband and his millions of questions. They went over and beyond to help us. Please show respect to my girls and the rest of the cool employees when you go there! Because they have my number and I won’t hesitate to put the smack down on someone! Thank you AT&T In federal way for being so awesome! And wear a mask! Lawd have mercy! Thank you and Much Love Izzy and Linda!!

Girl name Linda who works here. Knowledgeable, professional, willing to help. 5 star service. Do not go to commons mall one. The girl with fake eyelashes do not even deserve minimum pay.

Just upgraded and a woman named Linda Yi help me out. She was great at explaining all the upfront fees and the knowledge about what phone I should I get. I appreciate her honesty and friendly personality! Excellent customer service is hard to come by. Thanks again!

Great staff recently met a wonderful woman that helps me transfer over one phone to another with great patience and detailed explanation great experience

Ken here helped me out and he was awesome and super helpful! I highly recommend going here!

I went to upgrade in my iPhone XS I had paid it off thinking I wouldn’t be able to trade it in because it was damaged and I thought wrong they made everything make sense KEN was very helpful and he broke down everything so I’ll understand what was going on he didn’t take no time helping me we jumped right into it and got it done. His service was immaculate definitely will do business with them again!

Have used this store for several years, just did a new purchase with Jen. I have used her for my last three phone upgrades, and she has ALWAYS gone above and beyond what would be normal service and hasprovided exceptional customer service and has shown a deep knowledge of phone products and of AT&T offerings. I would recommend her to any of my friends and business associates. Well done Jen!

My girl Jen is the one to see. Thank you for your top notch professionalism and honesty. You are greatly, appreciated and to many more years of service. To think, I was going to go to the mall location. How dare I. Kudos to you.Megan

The gateway store really took care of me! Ken was especially awesome in helping me take care of my needs in a timely efficient manner!

Great service so far, switching from Sprint / TMOBILE.Update: the service wasnt good at my office where I spend about 10 hours a day and depend on my cell phone. So I sadly returned the phone and case I received. However I was informed that they had already sent my trade in phone out, so I was out my trade, then I had to pay a restocking fee, and I dont get the credit that I gave them my phone for. So just be sure you hold on to your phone and ensure you get service where you need it before giving them your trade. Otherwise youre completely left with nothing and having to spend more money. I definitely feel like Ive had my phone and money stolen.

Happy Customers…Absolutely stellar customer service from this Federal Way AT&T location!! Izzy (store manager) and her team model how to get things done correctly and efficiently while keeping their customers’ needs in mind. :)We caution you, do not use AT&T online and/or the 1-800 customer service reps. We did because we did not know better. Our order and new AT&T account got severely messed up bouncing between online and phone customer service reps. After multiple unsuccessful attempts to straighten things out, we paid this store a visit. Amazingly, they were able to sort it out and get us on our way quickly.Please, visit Izzy and her team for your AT&T needs, you will not be sorry!

The store representative was very helpful patient and informative he,(Kennidy Moeun) really did a great job. He really made our experience a pleasant one. Thank you

Very clean. Greeted at door. Taken to a sanitizer rack where you clean your hands as does your sales person. Plastic screens between customer and sales person. Limited number of customers allowed at a time. Knowledgeable, helpful, pleasant staff.

I’ve been a customer at this location for over ten years. I will not go to any other AT&T store. The customer service, expertise and professionalism cannot be beat. Izzy, the store manager, once again proved that with our most current visit.

Outstanding customer service and very professional from Izzy, Linda, Cedric, & Tony! Covid guidelines at its finest! Location highly recommended.

I had the best experience Switching over from T-Mobile to AT&T! Kyle Lewis was super helpful and had a great attitude. I was only there for like 20 mins it’s was super fast and efficient. He got me the exact phone I wanted in the color I wanted. My 3 year old son was with me and he was getting restless and Kyle helped keep him entertain which I super appreciated! My service has been excellent so far! Really happy customer !!

Did not have a good experience here at all. Brand new AT&T customer and probably wont be with the company for long. Went in yesterday to pick up a mobile wifi device. Tony helped me sign up for an account and began setting up the device. There was an issue with the first sim card he put in so he began to replace it. While installing the second card he ran into another issue. I was told I should take the device and that it would work in a few minutes. I confirmed with Tony that the device would function as I needed it to work that evening. He assured me it would be functional so I left. The device did not work. I attempted to call AT&T to resolve the issue but, as Tony failed to inform me that there was a pass code on my account, I could not. I then attempted to reset the pass code online but could not as the only way to change it is to get a text to the line on the account. Since Tony installed the wrong sim card I could not receive the text. I had to come back to the store and they were able to resolve my issues by installing the proper sim card and I was able to set my pass code so I can actually access my account now. Even though the issue is now solved I missed out on a fair amount of income due to the device not functioning that night even though Tony assured me it would. It is very frustrating that I attempted to stay until the device was actually functional but Tony was insistent that I should leave and that he would have it functional in a few minutes. All and all everyone conducted themselves professionally but the fact that I was clear that I needed the device to work that day and was given false promises that it would function just so they could move the line along leaves me with an overall terrible impression of AT&T. I have accounts with Verizon and T-mobile; AT&T is the only company Ive worked with that has cost me money like this by providing with me with a non-functional device with promises that it would work when I needed it to.

We wanted to look into upgrading my girlfriends phone today but also wanted to combine our phones onto the same account so we went out to a location near us in puyallup. When they realized we werent going to make a purchase quite yet, and just asking questions to see what our next steps were,, they immediately shut us out and we felt like we were pushed out the door in 2 minutes.We decided to go the the location in federal way where Cedric Simmons and Quadra Foster answered all of our questions, were extremely patient with us when we were confused, and just made the experience there really good. We ended up feeling comfortable enough to go through with the purchase because of how honest and patient they were with us!We will always be going to this location now!

Will never go back after the disrespect from Kyle. Been going here approx 20 years. Would recommend going somewhere else.

Great customer service! Kyle was amazing and so helpful! Very professional & fast with getting me in and out.

I went to this store to upgrade my device and the employees there were great. Linda and the managers were very nice. They came to my car and set up my phone and I experienced no problems. I like that at&t is being safe and letting us stay in our car during this pandemic. It shows me that you care. I’ve been a long time customer for about 20 years and I will continue with this company. I will be going back to the federal way location. Thank you!

The service was great! Jane from AT&T did an awesome job to accommodate us on our concerns

Jen was great. This AT&T always has the nicest employees.

Tony sales rep was awesome! He is very knowledgeable and explained everything very well. He helped us with are new purchase of iPhone and account help. He is great to work with. Tony your the best!

The location does get busy but the employees told me right away my wait time. Very nice manager. 10/10

When we went there, the walk-in has close but we able to do drive-in shortly after the staff greeted us. I was in need of new phone and the staff named Tony was helping us, he explained about the promotion. With his suggestion, I got new IPhone and IPad for very good deal. Thank you Tony! Keep up the good work.

Quasha and the team at AT&T were extremely helpful and knowledgeable! The store was extremely busy, but she took the time to go through all of our options, researched which promotions would be best for us and even offered to drive to another location to pick up the phones we wanted.A+++!

Left sitting In car for closed to an hour which in and of itself is understandable BUT no effort was made to update waiting time. Initially told 10 min wait. Far different from an hour...

Had been a customer of another carrier, but came in to see what they could offer. The manager was amazing! She took the time to show me what I could save by switching. Spelled it all out for me and made the decision simple. Got my new phne and all the savings were exactly as promised! The personal care from thismanager is what sets this store apart from all the rest!

Really bad experience with Jennifer. Rather than listening to my actual questions she just kept talking over me and essentially sent me on a whole goose chase to get an ID type that they didn’t accept nor did I actually need. Sometimes it’s important to just stop and listen to what another person is trying to ask you instead of plugging and chugging information. She was rude, patronizing and dismissive. Eventually I did get my questions answered by someone else nearly 4 hours later. Wild.

The guys there were a huge help. When the support line wasnt helping me to figure out the issue with my iPhone 12 Pro Max which hadnt shown up, the guys at the store helped me get my phone in a timely matter and helped me fix the problems associated with the situation. They were fast friendly and most importantly understanding. I wasnt very happy at first with the first week of having AT&T because of all the hiccups I ran into, but after my experience working with them I know exactly which store Im going to in the future. So thank you Kyle for the help, and also to the guy that greeted me at the front door (forgot his name) and helped with the overall process as well. You guys keep killin it and Ill keep coming back!

I had a great experience. I would call the staff the A-Team. They worked very well together. The team was kind and attentive. They were eager to answer any questions. They made what I was fearing a dreadful experience, upgrading my phone, fabulous. I will certainly return for their services. Great job!

If you want an awesome customer service experience, please stop in and let Linda make your day.On Tuesday March 3, 2020 I was in a hurry and needed to visit the store to add an additional line to our plan.So, this is how I met Linda and when my great customer service experience began. Her friendly and professional customer service was truly very refreshing.I quickly realized that Linda was a good listener and that she had heard me when I mention that I was in a hurry.She greeted me and ask “how can I help you today” She then, carefully and patiently listened to my story and the reason I came into the store. She then, provided me with quick, efficient and excellent customer service.Kudos to Linda for a job well done.AT&T has a very nice and professional employee representing them at this store.You might think that my experience ended here.No.On Friday March 6, 2020 I returned to the store because I decide to up upgrade my iphone.So, what happened?Yes, I received my second awesome customer service experience in one week!So, if you need some type of cell phone service and you want a great customer service experience.I highly recommend that you visit this store and ask for Linda!

Weve been with At&t for almost 3 years now, and this is our home store. Every single weve gone in, the associates have been nothing but amazing each visit! Whatever issues we had with, either phones or our bill, we got helped quickly, and things got resolved super fast as well. Everyone is always friendly and helpful. Huge shout out to Izzy the store manager; shes one of the best managers I know. My kiddo once lost her barbies shoes, and Izzy was so kind to find it for her, & call us so we could pick up. I can go on for days about everyone here, each time we come in they know us by name, and always make each experience better than then the last!

Worst experience my mom has ever gotten!!! She was treated horrible!! The person who “assisted” my mom was so ignorant and did not care for her needs! She was looking for someone to speak spanish and needed her plan changed and instead they talked down to her for not understanding because of the language barrier!! We will not be back and will tell everyone I know not to go back!

Sunday supposed to be my relaxing day but is also the day I have free times to handle errands. My morning started with calling to AT&T customer service and they were unable to help me. They transferred me to different departments. All I want to do is to cancel one line. After one in half hour of calls they told me that i would need to get verified as a customer even after giving my personal information regarding my business account. I came into the store and I had spoken with wonderful Krystal who had assisted me and took her time all the way and with her beautiful smile and great customer service. She had been on different phone calls with customer service for 2 hours with no help either. Krystal is the reason why I didn’t leave to to T-MOBILE. Work on your call center for business customers!!!!! This is very Disappointing being a business customer for many years and not receiving any answers for my escalations. Tell upper management to work on call center

Tony was a huge help yesterday with getting me a new phone. I had run into a previous issue trying to upgrade a broken phone, but Tony was polite and helped try to explain what happened. In the end, he helped me pick out great new phone and got the upgrade settled.

Good staff kid Friendly very clean

We did curbside service with Linda. Linda was professional, knowledgeable, fast, and very patient with us. She helped us trading in our old phones with new and setting up services. Highly recommend this store and Linda!

Jacob was a wonderful host and treated us extremely well. His patience, perseverance and problem solving skills make him the right person to work with customers.

Quash is really nice person. She helped me a lotEveryone should get help from her. She is going to help you kindly.

I lost my phone and I was very upset. I went in to get a new phone and ken helped, me He made sure I got all my pictures and contacts back & turned a bad experience into a good experience & And even called me at home afterward to help me with another problem on the phone. Thanks again

The agent that helped me was very friendly, and very helpful. Ken went out of his way to help with a difficult purchase. I’m grateful for his assistance!!

The whole team here was great, they were very willing to help out in a difficult situation. Over the course of several visits within the last week or so, I was constantly treated promptly and respectfully. Again, although everyone I dealt with was extremely kind and helpful, Id like to give a special shout out to Jen. Every time we spoke I did not feel as though I was speaking to a random sales representative but rather a friend who was looking out for my best interest.

They only have curb side service. Worked well till I got done before the car in front of me. Had to back out to leave... Got fast service though!

- [ ] On Thursday, July 21st, 2020, I was feeling somewhat frustrated with my AT&T streaming service not working. After much discussion about my interrupted service by phone with various agents over a 2 day period, I was finally told that in order to get my service going again, that I would have to return my box and re-order my service. So I took off to the AT&T Federal Way store. The service agent Linda came out to assist me. After much explanation about being ask to return the box and to re-apply for service. After being gone for a few minutes, Linda came back out with her store manager Izzy. After re-explaining my situation and after some small deliberation between the two in their office, they both came out with a new box to re-start my service. (On a side note), I told them about how my 10.5 IPad would not charge. They just agreed to take IPad to test it and recharge it. I was happy as a lark. After this point, due to small complications with getting my service re-started, these two young ladies stuck with me by checking on me over a 3 day period until all my issues were solved. Now all my devices are working fine, including my treasured IPad. As a gesture of appreciation, I offered to bring them coffee as I prepared to return to pick up all my devices. And of courses they graciously said no thanks, we’re fine. But as a human myself, I decided to bring them something for their tenacity and patience, so I brought them a dozen of a variety of donuts. Now my thinking has always been, donuts are like popcorn and bacon, in that when you smell them, you want to taste them, then you just start eating them. Well, it worked and the crew thank me for the donuts, which made me happy.🍩 Thanks ladies for the great and genuine service. I must also mention that the other two male agents were just as accommodating as both Linda and Izzy. I would say that, that says a lot about the managerial style and leadership of their manager Izzy.Thanks Again😃

Ken was fantastic very helpful and a patient guy helping us set up our new AT&T TV service and the staff there was friendly and nice I believe the gal was name Jen. Fantastic experience I would definitely recommend getting TV service is set up from these guys.

I went in on Sunday evening to get a new phone and trade in my old one. No wait when I went in. I had such a great experience. Staff was friendly and super helpful with a good attitude! Cedric was the member that helped us out. He was really helpful and stayed until my old phones pics and videos were all transferred. Very thankful ! I recommend this location for all AT&T costumers. Great experience!

Worked with Kennidy on a phone issue,was so knowledgeable about the situation was able to help me resolve the issue. Great customer service, always willing to go the extra mile at this location. Great job!!!!

Reeve was incredible! Even my 6 year son commented on how nice he was. Recommend asking for him when anyway goes to that store

I want to share a wonderful customer service experience my husband and I had at this store. As we entered the store, we received a warm and professional greeting from Linda.We went to the store to simply purchase 1 new iphone for our sister in law. However, the friendly and excellent customer service that we received from Linda prompted us to want to review our current plan with her.So, after placing our original order, we decided to look into upgrading both of our iPhone 7’s to 11 pros. Linda checked on the 11 pros and the store was out of stock.She then said she could order them and they should arrive in couple of days. We agreed to have them ordered.Sure enough, we received our delivery of our iphone 11 pros within a few days. After receiving our phones, we returned to the store and once again received superb customer service from Linda.I want to say a big thank you to Linda for providing us with a wonderful customer service experience.Linda you rock!

Linda and Izzy is absolutely the best! Heir customer service was excellent. They helped me transfer everything on my phone with my insured device. I definitely recommend Linda and Izzy to this AT&T store!

Linda is such a Amazing sales rep. Great customer service. Great explanations. Very helpful definetly coming back

She is very knowledgeable and nice. She Is able to answer all my questions. You are lucky to have her as an employee.

The Guy manager there was great, he helped me from the beginning to the end. Very understanding easy to talk too. I would recommend any one to come get thief phone or tv service set up.

Jennifer was very helpful right on time very personal and professional 👏 👌

I ordered my direct tv here. At first I was very happy with the service I got from Jen. But after the install and then the bills started to show up. Nothing jived. I went back to the same store and had to deal with being ignored and long waits. Haven’t seen Jen since. I don’t like to be lied to. You can’t trust what they say. Stay away from this store

My fiancé and I went to trade in my phone and figure out a billing issue. Hands down best customer service from Linda Y. & Izzy D. They resolved the billing issue and took care of everything we needed and more. We appreciate their time and dedication to us. We know right now is not the easiest time for retail as they had to run in and out of the store several times due to Covid restrictions making us wait in our cars burnside. Thank you ladies!

Reeve Normandia was extremely helpful and knowledgeable. Excellent customer service.

Mike was awesome very very helpful and super duper nice he answered all of our questions and made us laugh along the way! Honestly this has been one of the best AT&T experiences I’ve had and most Definitely Recommend

Ken was very knowledgeable. He explained things with confidence and made me fell that I could trust him to do the right thing. Very good experience

I had such a fun experience at this AT&T. Jen was the salesperson that helped me and my twin sister. She is such an outgoing person who made our first visit here so amazing. The manager that helped sign us in was also so amazing and welcoming. His name is Corey. Go see them and meet them. 😍😍😍

I was very satisfied with my visit at AT&T not dissatisfied

Linda did a really great job picking out a phone and educated me about the military discount. I am pleased.

Quasha Foster was most helpful with my iPhone 6 Plus problem. Very patient and clear with explanation on the best option for the resolution of my problems with my iPhone.I will surely see her again when I make a decision to change my iPhone. Today is Thursday, Feb. 27.Victoria E. Yambao

Amazing experience with Linda! So friendly and efficient! Over the top awesome!

The guys at AT&T were fantastic very helpful, very friendly customer service was fantastic especially Ken and his manager Mike very helpful days would definitely recommend a service to anybody

She is so kind and knows about phone.Happy to see her. For krystal

Quasha foster helped me and was amazing! Very informative and helpful, she did a great job!

Krystal was great she help me out answer all my question great costumer services I will be coming back she was great costumer service

Krystal was great, we were able to get my Surface Pro up and running on cellular!!

Linda and Quasha were extremely helpful and made this a great experience.I will be back to this store!

Linda always takes care of me when I come in to this AT&T store. She is very knowledgeable and always has a good attitude.

She was amazing and very helpful got me exactly what I need it for a great price

They have been super helpful and friendly both times I have been to this store. I had dropped my phone so they helped me process the insurance claim and then help me transfer all of my data to my new phone once it arrived. There service is top notch at this store.

Quasha and Linda was amazing.great store.saved me alot of money today with my prepaid phone

Quasha Foster trying to solve payment $23.08 postered wrong account -on Direct TV account which is not in active account . She rediect payment of $23.08 in Digital Life- open ed case to resolve credit right account - she took her time to talk with three different account. I think this problem will resolve in 10 days. Thank you, Quasha.

Went here to get a new sim card for a recently purchased phone. This process usually takes just 5 minutes. However, I was told the wait would be an hour and a half. I leave to eat and return 90 minutes later. At this point, Im told they already called my name. For whatever reason, they wont honor my spot in line and claim that I need to wait for another hour. I was polite as I explained myself, but they refused to help. I left feeling extremely disrespected by the employee at this store. Between this and the uncompetitive prices, Im switching carriers. Being a loyal costumer of several years apparently means nothing to this company and its employees.

Cedric Simmons went out of his way to help my family with the troubles we had porting our phone numbers from Verizon to AT&T. The process took 2 days no thanks to Verizon’s customer service. Thank you for the help, Cedric.

Some of the representative is good and helpful. And some of them are just seem like just passing their hours to get paid. I went their and ask about their plan, and they replied look up online. I ask can u change something on my account replied call customer service. Didnt answer any of question. His attitude was why Im not living? Never going there

Ken was a great agent. Wonderful service. Im a tough customer an he was excellent. I walked out with a fupl package for an amazing deal. At&t for life =D

Ken was fantastic very very very helpful excellent customer service help my wife & I set up our new iPhones and our ATT TV. Highly recommend coming to see Ken and the team.

Great store reps.Linda and Quasha helped us with our phone.

Reeve helped us get a new line today and he was amazing!!

The representative are great!.. kudos 👍Linda and quasha!..

Terrible customer service. I ordered online to pick up a phone although the 2 reps are busy the manager just sit there not even bother to help just keep looking at his phone instead of just grab the phone so i can leave. Not a great place to get a phone.

The manager that was super nice and very helpful my DIRECTV service

The store didnt have any functioning Samsung watchs so they sent me to BestBuy to test them out.. After that I came back and I had to sit for over an hour until I gave up and left.. Both employees were with someone when I got there.. So both employees took over an hour with each person.. Two employees came back from lunch and went in to the back and I never saw them again.. This seems to be the theme with ATT.. Verizon here I come.

Would have loved to have had my brand new Samsung Galaxy S10 set up for me so that when I left the store I would have had a working phone. Finding my way home without a GPS in an unfamiliar area of town left me frustrated and angry after having spent $1200 on a new phone.

My friend and I were here for her to sign up for new home phone service. Not enough associates to help you. Had to wait a long time. They told her it would be one low set price but when she got the first monthly bill it was double what they had told her. So not impressed.

Problem solved!! No fuss no charge, Happy me !!!!🐸

Absolutely horrendous service. Bottom line, save yourself time, money, and frustration and go to any other carrier. Customer service is everything and this branch seriously lacks the training and skill. I cancelled AT&T and went with Verizon. Very happy now.

Good services! Very polite sales person!

Spent over an hour, walked away with nothing resolved. Phone went dark suddenly without warning and went in to discuss warranty vs. insurance. After speaking to customer service at work, was referred to the store for assistance. The store employees insisted that this was a customer service issue and they needed to be called....with no phone.After AT&T passed the buck back and forth, no issue was resolved, and I finally left to go to a third party to fix my phone.

The rep that helped us was great

I sent my elderly father in to pick up his new iPhone as I live a thousand miles away. The store called me and asked me to make him an authorized user so they could help him. I completed that only to have my dad call me back and say they wouldn’t sell him his new iPhone because he wasn’t going to finance it. I ended up buying it from Apple and having him pick it up at the south center mall. I can’t believe that they force people in to financing anything they buy.