If I could rate this place a negative star, I would! Don’t ever buy a car from here because you’ll quickly regret it after the way they treat you. Don’t ever get your oil change here because they’ll take 3 hours and they’ll use the wrong tools to tighten the bolts. And heaven forbid you call with a service / part request or quote; it will ruin their entire day and they’ll hang up on you mid conversation. They treat you with so much disrespect it’s baffling. I’ve never once been rude to them and this is my first vehicle from an actual Ford Dealership and they’ve ruined the whole experience for me. I even sent our local school district in their direction who then purchased MULTIPLE of the same vehicle I got for our school because they loved ours so much. I can’t believe I ever said anything positive. Today was the last straw. I’ve dealt with this for over 2 years now and it just keeps getting worse. I’ll never bring my service here or recommend this place to anyone ever again.

Very helpful. The body work guy was a professional. He spotted damage that I didnt see. Quick good estimate. Thankyou sir!

Be very careful with the used car side of this dealership. I understand the climate in car market now days but this dealership was very dishonest. At first didn’t want to come down on price, I get it just say that. Problem is when they found out that I wanted to buy a warranty they acted like they were dropping price of the truck but then tried to add $1400 to the price of the warranty. Pay attention because this sales team is as dishonest as they come.

Caught this company trying to take advantage of me. In short they quoted me $1400 to fix my two front Multi Contour seats (2018 F150). After some research I found a Ford Technical Service Bulletin (TSB) for the exact fix they said they needed to do (replace two pig tail wiring). The TSB said the job should take 3.5 hours, meaning they were trying to charge me $400/hour! I confronted them about this and they played dumb. Eventually they came back and said they would do the fix at 4.5 hours, still an hour longer than Ford says it should take, at $165/hour plus the

Wonderful dealership, I only visit their service department as Ive had bad experiences in other shops in town. Ray in service very helpful and his accent is a riot.

Do NOT buy vehicles from this dealership. They do not warranty the warranty work from Ford. I’ve bought two trucks from these guys. Was always great. Unfortunately the service manager has since changed that. Took my 2018 F250 there for ticking in the engine. Called and said it’s normal! Will not spend another 50K with these people. On to the next.

Fast service. Car wasnt covered due to over mileage. But very friendly staff. Surprisingly, broken steering is now working?

Used car manager Mark simply the best.

Now days they can’t fix anything with out a error code. Brought my truck in for ticking in the engine. Nothin they will do. Purchased extended warranty. They say it’s normal. I’ve never heard a ticking engine that was “normal”. Service manager is completely incompetent in mechanics. I’ve made 3 trips there. The second time the tech came out and said there was something wrong with it. Manager Mike called today and said there’s nothing they can figure out. Let’s make this place famous for there standard in the service dept. Buyers beware of this place once they make the sale!!!!!

Melissa my sales lady she is amazing!!! If you need anything contact her!!!

I was looking for a specific car for over 6 months. Found it on line and called the dealership. I live 2 hours away in Indiana so I was concerned that they wouldn’t hold it for me, but they did. It was the best car purchasing experience that I have ever had and I would like to give a big shout out to Chris Bauer. Thanks again Chris!Angie and Steve BakerAuburn, Indiana

Great experience with my wife, buying a Lincoln MKC from Reineke Findlay. Thanks to Logan Magrum for good sales support, no pressure, lining up a bunch of cars to drive with all the features we wanted, etc. Try it.

I like the sales person that my daughter is dealing with. I might be in back in the summer when the Ford Broncos full size are out.

Great staff here at Reineke Ford Lincoln! Ill definitely tell others of my experience here in Findlay!

Called service to find out how much a tuneup would be for my truck and was told they would have to give me a call back because they didn’t know. So I called again 45 minutes later and the phone rang and rang for the service department. That is definitely a reflection on management. Some people are just not held accountable.

Great service thanks Patti W and Andrew S

Buyer beware this place is terrible,they dont care about how they treat your vehicle ruined my window tint by spraying something on it that wont come off, very petty and easily offended people will never purchase another vehicle here or service!!

My new ride thanks Mike Packey for such great service

Friendly receptionist Barb.

Im not much for writing reviews but my experience at Reineke Ford was as good as buying a car can be. Our salesperson, Kasey Spence is a very grounded, polite, and hard working young man. I feel he was fair and honest. Kasey and the rest of the employees we met at Reineke made my family and I feel very comfortable while we were at the dealership. I cant speak for all the sales representatives at Reineke, but I enjoyed my car buying experience with Kasey as much as you can enjoy buying a car.

We love going to the Findlay Reineke Ford Lincoln. Kasey Spence has been our sales person for the last 4 years and we couldn’t have asked a better person to help us! He’s always polite and making sure we really get what we want! I would highly recommend the Findlay Reineke and Kasey Spence as a sales man for anyone looking for a great vehicle and great customer service!

I appreciate you washing my car after the oil change, but the water spots it leaves because you dont take the time to dry it off properly is not worth it. In the future Id just prefer you not washing it.

Friday I called about a grease and oil change with tire roation and was told I had to wait for 2 weeks before I could get and appointment. That is ridiculous for a quick service when I can go next door and get it the while I wait.

Jeremy in sales and Brian in finance did a great job for me this week. One of the best car buying experiences i have had. Thank you to the both of you. Will most definitely be back to buy my next new Ford.

We recently bought a Ford Escape titanium with the expert advise of Kasey Spence. He was so knowledgeable about ALL of the Ford models, patient in explaining repeatedly to me answers to my questions. He was not pushy but genuinely wanted us to have what WE wanted. Needless to say we got exactly that. Our new Ford has the perfect safety driving additions we need, seat adjustments I needed and most important I can get in and out of it easily. We love it.Thank you Kasey & God Bless

My lincoln was there for a few days while we waited on parts but there’s no more noise and it runs better Thank you Reineke!

The service is top-notch. The staff is super friendly. I appreciate the Saturday hours. The donuts and coffee area a happy bonus. The waiting area and bathrooms were clean. Once or twice I someone tried to oversell some services, but accepted a polite no.

My time at Reineke Ford Lincoln, Inc was well spent. The salesmen Kasey Spence took his time with my husband and I to help us decided on which car was best for us both financially and for our current life style. We had a great experience with the Reineke staff and Kasey Spence. Everyone was very friendly and took to our needs all day. It was nice to work with a salesmen that is knowledgeable and knows all the facts about each and every car on the Reineke lot! I left the Reineke Ford dealer a happy lady with leasing a brand new 2018 Ford Escape!

Good luck getting ahold of service. Called numerous times over two weeks. The lady answering the phone who was super polite was even getting upset. She started forwarding me to the service manager who I left a voicemail with. Even after being forwarded to him multiple times. I have yet to hear back or actually speak to someone in service. Read the other reviews and this seems to be a trend. Call Lima or Bowling Green instead. They answer and get you in relatively fast.

Quick lane? That name holds no truth here. 2 hours for an oil change and tire rotation?!?! I could see if I came in at a peak time. However the service department didnt appear to be stuffed on a Monday at lunchtime. I only came here, because of the close proximity to my work. Going out of my way in my free time will be more efficient. Ill go to another dealership that values their customers time.

I called Reineke Ford in Findlay to schedule my vehicle for service. The receptionist directed my call to the service department. The phone rang and rang until I got routed back to the receptionist. I told her I was waiting on service dept to pick up the phone. This happened 3 times before their system hung up on me. I called back about an hour later. I asked the receptionist to direct my call to service dept. This time I got sent to a 3rd party call center. I described the issue with my vehicle and she told me I needed to schedule an appointment. (No kidding. That is why I was calling). She told me that the dealership would call me back to schedule. Several days went by and I never heard from Reineke. So I called Thayer in Bowling Green. They answered the phone, scheduled an appointment for the same day and had my truck back on the road the next day. I would recommend driving an extra half hour North to Thayer if you are in Findlay and need your Ford worked on.

I just leased my first car through Kasey Spence at Reineke Family Dealership. 1) The price couldnt be beat! 2) Kasey was extremely helpful in helping me compare values. He worked with my budget and showed me how to apply rebates that made all the difference. 3) In fact, I could not be more impressed by his evident morals and stamina. He answered all of my questions and concerns as if they were top priority, and if he couldnt (which didnt happen much) he found someone very quickly who could. 4) I left in and out in one day after shopping around a lot previously at other dealerships. With Kasey, there was no need to keep looking. He found the perfect match. 4) I would recommend Reineke to anyone and everyone looking for quality cars and quality businessmen. I look forward to dealing with them in the future for my car needs. Thank you!!!

NO ONE ANSWERS THE PHONE . I bought a battery and it went bad and its still under warranty . I tried calling 5 times with no answer . So I drove 25 minutes one way ONLY TO BE TOLD I HAD TO MAKE AN APPOINTMENT FOR ANOTHER DAY .. What kind of business cant take 5 minutes to test and exchange a battery ??? Ill tell who does that a business who doesnt care about its customers after they get your money . AVOID DOING BUSINESS WITH THEM ..Update ..took them 3.5 hours to check my battery and replace it

I recently purchased a vehicle from Kasey Spence. He was professional, kind, and very honest about the entire car-buying experience.He took the time to give me all of my options and was never pushy. He even took the time to make sure I knew how everything worked and was set up properly as far as connecting the blue tooth with my phone, etc.I highly recommend Kasey if you are seeking a new or used vehicle and want to purchase from a local Findlay dealer. Great experience!

Casey Spence was the ideal salesperson. He focused on the heart of sales where it should be which is connecting with customers. No one wants to be pushed into what someone else thinks you need and Casey never pressured us into anything that we might be happy with. He focused on the things he could do and not on the things he could not do. He was very attentive through the whole process and never rushed us. He took the time to walk us through our new vehicle to make sure we knew everything we wanted to know to use it and more. In such a short amount of time made a lasting impression and feel that we left with more than a car. In short, I would describe Casey as the friendly neighborhood salesman and would make anyone more than comfortable to buy a car from. My husband is usually skeptical of people at first and even had his approval from the start. I thank Casey for ultimate car buying experience and hope to see him on our next car buying experience.

We have leased 2 vehicles from Reineke Ford in the past 2 years. We came back for the second lease because of the excellent service we received from our salesman, Kasey Spence. We have purchased or leased 4 cars in the past 3 years (the last 2 from Kasey) and have not had this great of an experience anywhere else. He was very helpful locating the vehicle I wanted and setting up my trades. Very personal attention and professional. I would say the best salesman in the Findlay are for sure. We will be back for our next purchase/lease!

I have visited this dealership on numerous occasions, for oil changes, to car repairs, and most recently, for purchasing a new car. I have always been blown away by the incredible level of customer service Ive received. Every single person you encounter greets you, asks if you need anything, and goes out of their way to make sure you are comfortable. Less than a week ago my husband and I walked into the dealership to discuss options for a new car. We met Kasey Spence who immediately went out of his way to make sure we were taken care of. He was thorough in showing us our options, and genuinely took interest in what would fit our lifestyle. We really appreciate Kaseys hard work and his dedication to helping us find the best fit. Without a doubt I would recommend both Kasey and Reineke Ford Lincoln of Findlay! Thank you for always taking care of us!

Kasey Spence took amazing care of me when I was getting my new car! I never felt pressured at all. It was so relaxing working with him. He and Jake in financing did everything they could to get me a great car in the price range I needed. I will absolutely recommend these guys to anyone looking. You cant go wrong with the pair! Thanks again guys for everything! I love my new car!

We recently purchased a used Honda Civic from Kasey Spence at Reineke and the whole sales process went smooth. Kasey was fair and made sure all our questions and concerns were met. We would recommend anyone purchase a car through Kasey.

Reineke Ford was very easy to work with. They worked hard to get us the truck we wanted with the options that we preferred. We love our F-150! We were a little hesitant going from an SUV to a truck but have found that the F-150 is very comfortable and easy to drive. I would highly recommend Reineke Ford and their sales team.

We purchased or new Explorer from Kasey and it was the best car buying experience we have ever had. We pretty much did everything through texting and when we went to pick up our car Kasey had everything ready. We signed some papers and Kasey showed us some new features on our car and we were on our way. We will 100% go back to him for our next car purchase.

First time ever that I had to wait for quite a while before someone to even greet me or show they were even aware I was here.

Ryan, you know I had my doubts that you an my son could pull off finding me a car under such short notice with such little info to go on as to what I really wanted an needed. However, you an my son, picked out my dream car that has made my Christmas an life so much easier. Thank you from the bottom of my heart for working with my son to bring his mothers dream come true to finnallly be driving a real safe car that I love. Thanks an Merry Christmas to you an Ford dealer.

My salesman, Ryan, was very knowledgeable and helpful. He listened to what I was interested in and provided answers to my questions. He made the sale very easy to get thru. Very happy with my purchase.

We purchased a 2015 Ford Edge around Christmas time from Chris Bauer. What an awesome salesman you have. We have been dealing with Chris for a long time and have nothing but great things to say about him. I just recently used your quick lane for my first oil change and how awesome and fast they were to get me in and out. Keep up the great work.

I was looking for a car for my son. One that had low miles, clean body, and low price. Not easy. This car is great and their sales team is even better. They want to work with you. They want you satisfied. I got two sets of keys for the car and a week later I was called about a third set the previous owner found. They didnt have to call me. What get service!

We had an absolutely wonderful experience with Kasey Spence! We were on the fence deciding between new or used. He explained both sides and was very knowledgeable. This was a complete hassle free experience! We told him our monthly price and he did everything he could to make it happen.

Experience at Reineke Ford with Brian Hall was amazing. Super laid-back super easy-going wasnt pushy. He listen to our need and got us the best deal possible. I can be demanding when it comes to my vehicles that I drive he listen and got be a better one then asked. This would make 4 vehicles that we bought form him. Wont go to anyone else.

Reinekes service department has worked well with me on issues I have had with my truck roger baton and mike in service do everything they can to ensure all customer are well taken care of. I am by no means the easiest person to work with but I appreciate what they have able to do to resolve amy issues that arise

My review is a little long overdue, but I had a fantastic experience with this dealership. Normally I hate going to dealerships, because I always feel like a walking talking checkbook. This dealership was different, and it was all thanks to my salesman, Kasey Spence. He was by far, THE best car salesman I have ever had the pleasure of meeting. He made me feel comfortable, answered all of my questions in a clear and concise manner, and did not rush my decisions. Kasey was very polite and showed great passion and tenacity when trying to make sure that the car I purchased was a good fit for me, and I enjoyed my visit to this dealership because of him. I will definitely recommend this dealership to others, and send them to Kasey. He even personally detailed my car before I left, because they were backed up with other cars at the time. Have you ever had a salesman personally detail your car before you drove it home, because I havent. Kasey is a fantastic salesman, and I highly recommend him and this dealership to anyone who wants a pleasant car buying experience.

My experience at Reineke Ford was outstanding. Kasey Spence is great to work with and kept me updated multiple times per day as my deal was being processed. I would purchase from them again.

Kasey Spence made the buying process easy and quick in addition to being a genuinely pleasant person to work with. My trade was valued fairly the first time and Ford incentives were the cherry on top. No regrets making the drive from Toledo to buy at Reineke.

Kasey Spence was absolutely great when we traded in my vehicle and purchased a used Escape. He made the process as quick and easy as he could have, plus is very courteous. Would recommend him to anyone looking for a new car!

The experience working with Kasey and Reineke was fantastic. I was strapped for time but Kasey did all of the necessary research to help me find the exact car I wanted at the right price with all of the right features. I recommend Kasey and the entire Reineke Family Dealership. A classy organization from top to bottom.

Every time I bring my Ford F-250 to Reineke for Service, I am never disappointed! The Service Advisor was exceptional and the Technician that did the work to my truck went way above and beyond my expectations! I will always choose Reineke Family Dealership for all of my service needs as well as purchasing a vehicle!

Great service dept.

Getting a new car is exciting. The actual process of buying one, on that other hand, can be dreadful. Kasey Spence not only found the perfect car for us, he made it a fun experience! We had so many questions, and he took the time to answer each one. Any salesman can and should have knowledge about what they are selling. That is a basic expectation. Kasey has so much more than that. He has the knowledge it takes to know what his customers need, and treated us with kindness and patience.

Kept me optimistic in a time it felt impossible to achieve this much essential NEED, especially being disabled. Adam Drenning and the team as a whole filled me not with just hope but reassurance. Very friendly, great customer service that honestly went above and beyond! My Dad from above would be very happy and proud to have done business with them. ****THANK YOU SO MUCH AGAIN!! COME HERE, NO MATTER HOW BAD YOU GOT IT, YOULL LEAVE WAY BETTER😁

Scheduled a Recall for my 2017 Fusion Energi - Emission RecallThe service department was extremely helpful providing a ride back to my home while recall service was being provided about 2 1/2 hour process. They called when service was completed we were going to be in the area so went out to pick up the Fusion. All went well with the service. Have been a long time customer of Findlay Ford and now Reineke Ford. Always have my vehicles serviced by them and am very pleased with the service.

I recently leased a 2017 Ford Escape. My consultant was Kasey Spence. He was able to find the best vehicle for me based on what i wanted and could afford. The process was very simple. He took care of a lot of the paperwork for me and was willing to make any calls needed via confirmation of my income, and insurance quotes.

I wanted to take a moment to thank several people at Reineke for taking exceptional care of my daughter and the truck that she recently purchased there.She purchased her truck from Brian Hall who worked to locate the exact used vehicle she had been looking for. He worked diligently to secure financing and make the shopping experience exceptional.Fast forward 6 weeks, an unforeseen mechanical issue arises leaving the truck requiring repair and the dealership stepped in right away to lend a helping hand. Brian immediately got her truck in line to be examined and in the interim, Amber was wonderful and helped secure a loaner vehicle so my daughter had means to get back and forth to work. Additionally, after diagnosing the mechanical issues Jordan in the service department worked to explain the repairs and costs to my daughter.If you’re looking for a dealership that treats you like family, this is the place.

Great Experience with the Reineke Quick Lane and Service Team!!! This was the first time I brought my Chevrolet Covette to Reineke for tires. They promptly found the recommended tires for my 2007 Corvette Convertible--ordered and installed 48 hours. The greatest part is they not only priced matched but beat the competitors pricing and were able to extend the manufacturers rebate even with 2 different tire sizes. I would highly recommend them for your service needs and especially for service and tires.

Kasey, the salesman we met, was well-versed in all the areas we asked about. I was on crutches, so we took a golf cart to look at the cars. It died on the way back to the main bldg., so my son steered and Kasey pushed us back to the bldg. by our car. A very nice young man, knowledgeable, positively represents the Ford brand, and not obnoxiously pushy! If my son gets a Ford, we are definitely going to get it through Kasey!

I am posting this in praise of Kasey Spence. He was such a pleasure to work with, as I purchased a very nice used car with his help. His attitude is a great asset to Reineke Ford.

My salesman was Kasey Spence, he did an outstanding job with my purchase of a 2015 F-150. The initial contact I was just looking at the truck while waiting on my friends vehicle to get an oil change. I wasnt looking for a new vehicle but after Kasey explained what was on the 2015 F-150 and that it had many more features than my 2013 F-150. Kasey asked if he could run some figures to see what kind of deal I could get trading my truck in for the 2015 F-150 and I agreed. Kasey presented the figures which we went over and I went home to think about it. Returned the next business day and had Kasey work up a deal. Kasey offered several options that I could do and we settled on a deal. Kasey Spence was fantastic to work with and had the time and patience to work out the deal. I would definitely recommend Kasey Spence to any prospective customers and plan to deal with only Kasey in the future. Kasey wasnt only a salesman but became a friend, Kasey stated that if I needed anything for the 2015 F-150 to contact him and he would help me take care of any problems or questions I had with the truck. I have seen this first hand with my friends vehicle, he went above and beyond in helping her many times.

My husband and I have bought an F150 and Ford Escape from Reineke and couldnt be happier. We found the salesmen to be very helpful and we were able to take our time looking and test driving until we found the vehicles that were right for us. The overall car buying experience was smooth, and we will definitely purchase from Reineke again in the future.

Purchased a Certified 2013 Ford Explorer XLT fully loaded Dark silver with 16K miles on it. Was given a good trade in value for my 2007 H3 Hummer. Staff was very helpful, very caring and service was excellent.Kasey Spence was our Sales Consultant and went out of his way to make sure we were helped in every way.

Pouring rain and I had a wiper blade come apart on the freeway. Didnt know them, but they were the first I saw when I got off the freeway. They replaced the wiper blades on my Corvette quickly and got me back on the road.

Seems my vehicle has been in the shop repeatedly over the last few months and the repairs though numerous have been all different things. The service people know me by sight now and greet me as such. The last repair done was a pain in that one thing lead to another, to fix the Air Ride. But with the Holiday it seemed to take a long time. Had it back for about a week and it is no longer riding in ruff and seems even smother than it had been. They always do a fine job of identifying and fixing the issues that have come up from plugs and coils to air ride.

The service dept is extremely difficult to work with. Not friendly, nice, or helpful. Several times this has been my experience.

Kasey Spence is one of the best people to deal with ever! This is the 2nd car I have purchased from him, just over 2 months apart. One the nicest sales people EVER! This guy will bend over backwards and upside down for you to make sure you are well taken care of. You cant go wrong with Kasey Spence or Reineke Ford!

Friendly staff. Free coffee and donuts and popcorn if you like. Surprisingly reasonable prices. Very happy with the work done and the service rep was great.

Did the repair and were honest about the inspection.

I enjoyed doing business at Reineke Ford. I have known Al and Joe for many years. This was a pleasant car buying experience and this comes from someone who is going on their 40th year in the car business. I live about a mile from the dealership and it will be convenient for service. Te dealership was very clean and the delivery area was the nicest Ive seen.

Love the service I get here. They know my car and always do great work. The staff is very friendly and very professional. I would recommend them to anyone even if they dont own a Ford.

BEWARE!!!! Ive taken may car here since I have moved up from VA. I had a Premium maintenance plan on my car so i always brought it here as it was the closest Ford Dealer. There has never been anything wrong with my car EVER.... Well until my Maintenance was up then I was told there were all kinds of issues with my car. Took it to a different shop and they said my car was fine and didnt need any of the things Reineke told me was critical to get done..... Not going here anymore

Yes, as other reviews say, the staff are very courteous when speaking to you. But we had a vehicle in the shop recently and heard nothing all day regarding diagnostics. I called three times throughout the day before someone was able to tell me what was going on - which is that they can’t figure it out. One person said they’d figure out what was going on and call me back, another said they’d ask the tech to call me, and then the last guy, Cody, says he will call me in the last half hour of his shift. Does he? Of course not. I made it clear from the beginning that our schedules were tight, so we needed to know what we could as soon as possible. Must not have been any communication among staff. Poor customer service this time Reineke.

We have purchased 3 vehicles from here, the last 2 from Kasey Spence. He is so wonderful, we love working with him because he listens and doesnt push you into anything at all. He is a joy to be around!

Absolutely worthless service. I paid $94 (they dont mention tax is not included in an $80 diagnostic fee) for them to tell me they couldnt figure out the problem with my car, and they made up a problem with my brake hose alignment. Do not take your Ford here for service.Edit: after 3 long phone calls with management, they only offered a 50% refund because they spent time on the car regardless even though they didnt do what I asked. I stand by this review.

This was the best car buying experience Ive ever had! It didnt take too long to complete the financing and my sales consultant, Kasey Spence, even entertained my son while I filled out the paperwork. He also arranged for a car for me to drive while a repair was fixed before I took home my vehicle. Kasey arranged the same two weeks later while my car was re-detailed and the air ionized, as it was causing some allergy issues. I was impressed that I received such stellar customer service, even after everything was signed on the dotted line!

Excellent dealership and salesman Kasey Spence was amazing to work with. Second time we have gotten a vehicle through Reineke, and will not go anywhere else. Kasey Spence did a fantastic job! If you are looking to buy a vehicle stop by and see Kasey you will be happy you did!!

I walked in clueless & left with exactly what I needed. Kasey was the most helpful dealer Ive ever encountered. He paid close attention to detail as far as my needs without being overbearing. I appreciate all of the time & effort he put into finding me a new car.

Weve have bought many new vehicles from this particular Findlay dealership. We have always had good customer service and enjoy working with Joe as he does his best to find us great deals.We are very happy with our F150. And would recommend this dealership to anyone looking to upgrade on their vehicles.

Excellent!! Easily the best car buying experience I have ever had. I purchased a Ford 150 a few months ago and could not be more pleased. The good folks at Reineke were both incredibly helpful and knowledgable in regards to the many questions I had. Big shout out to Tom and Kasey for making my car buying experience very pleasurable. I will definitely be going back when my wife is ready for a new car!!!!!!!

I bought my 2014 Focus here. They were very helpful and courteous. I appreciate they they have kept in touch after the sale to make sure things are going smoothly. Overall, a great place to buy a car.

I live in Florida and I will say the service from dealers here are not the same as Reineke Ford Lincoln in Findlay, Ohio. An example: I was heading for Ohio in February a few years back and had the oil changed here in Florida and I asked for the antifreeze be checked as I was heading for Ohio. They told me it was fine.(That seems to be all I get--it is fine, whether it be brakes, shocks, serpetine, etc). Well on that trip to Ohio I felt uneasy about the antifreeze and took it to Reineke Ford. I asked if they would check the coolant--the response I got thrilled me. They said they would be happy to and indicated it needed changed. As I said, service is a bit different here in Florida than at Reineke. Thanks Reineke, will see you next year!

Anthony Whitted was absolutely great. I called told him what I wanted and he found even more for less money. On pickup day my wife had surgery and I told Anthony I had to get in and out. He told me it would take 30 minutes and he was spot on.

Every friendly staff . My sales person she was very knowledgeable about the vehicles and got me the right car for me. Also she was looking for any and every dollar she could save me. Service shop is also great. You have a lifelong customer.

One of the most unprofessional, Unethical, deceiving dealerships Ive ever had to deal with. They make a deal, you apply for financing and get approved by two different financing companies. When you choose the one they dont want, they come back and change the deal because they didnt make money on the financing. A car they had listed online two days ago for $45,000 is now listed for $50,000. They promise and promise to call you back, but never actually do. They wasted a week of my time because they have no idea what they are doing.

Loved Reineke Ford. Great sales staff. Super friendly people and very knowledgeable. So easy to make a good deal.

I bought a vehicle from Reineke in Findlay and I found the service to be outstanding. Kasey helped find the right car for me. He was very knowledgeable and considerate about my needs and concerns in what I was looking for in a vehicle. He didnt try and push for a sale but rather made sure that I had the right car. I would definitely buy from Reineke Findlay again.

Ive sent my my car in to get fixed for the same problem twice now. Then we ask the guy is it still safe to drive or will we have to park it until our appointment. He said it will be fine and it wont leave us stranded. Well the reverse stopped working and I had to go push the car out of a parking spot just to get it home. Called and told them and asked if we could probably get a rental since we were down a car and they told us no. So we go to the appointment and they couldnt find our time . Turns out someone came in with the same car an hour before our appointment they put them in our time spot. They finally found our papers with her keys attached to them with most of my information crossed out and with hers written in . So they told us this time the car should be fixed and the reverse stopped working again.

I do not like used car salesmen. I probably give them an extra hard time during the sales process. However my wife and I met with Shaun Armstead and had a great experience. Never felt misled and he would admit if he didnt know the answer. He did answer all our questions. He did such a great job making me comfortable that we not only bought a Lincoln MKX in July but bought a Ford Edge this December!

Reasonable oil change prices! Great service. Play room and snacks!

Kasey Spence spent all the time I needed to get me the F-150 I was looking for. Hes a great salesman and easy to work with. I highly recommend him to anyone looking for a new vehicle.

Mike Packey was great to work with. I live north of Detroit and he drove the new leased vehicle to me the other day. Great pressure-free experience working with Mike. Good follow-up. Would buy again from them.

I formed a quick connection with my sales guy, Kasey Spence. Throughout roughly a week of looking and deciding, Kasey did everything I asked of him in a timely manner. Awesome truck and sales guy, I could not be happier!

I was at the Quick Lane on Tuesday, Feb. 2 for an oil change. The staff was good, the wait was normal. I was upset the next day to discover the mechanic never tightened my drain plug! I had oil on my garage floor and when I checked the plug, I could move tighten it with my fingers! I called the dealership but no one returned my call.

Outstanding Service Dept. Christi, Shawn and Drew were exceptionally helpful. My wife was traveling in the area and got an engine warning light (TR circuit Malfunction) on her Ford. She had it towed to Reineke and Christie arranged for a loner while they checked it out. The tried for several days to replicate the problem but could not. Rather than say that we needed an expensive Transmission rebuild,, as many shops might do Shawn and Drew continued to drive it trying to replicate the problem to no avail. Not wanting to risk a drive alone back to Texas they helped us find a Transport company to ship the car back to Texas. Thank you Reineke team for your pleasant and OUTSTANDING service.

Horrible service department. It took several days to even get them to start to think about looking at our vehicle. The first day they wondered what the car was doing there after leaving our info in the overnight drop box and calling the day before. We were told we didnt need an appointment. The next day they were too busy to look at it without an appointment. We tried to set up an appointment and the girl said it would be several days before they could look at it. They called (for the first time) after four days of waiting and getting the run around and said a technician was going to look at finally. After another call they told us they needed two keys to even be able to diagnose the problem and failed to inform us that there were different options for which key we would want. At one point we spoke with the general manager Roger who was rude and had told us we could pick up our car, refusing to listen to our frustrations. The problem ended up being our key and we told them we wanted the keyless entry like the one we already had. They told us that we would have to pay for two because they made one already that was not keyless. They informed us of the total price and when we went to pay and the price was higher. When asked why it was higher they said they must have misspoken. The entire process was frustrating and the manager was beyond unprofessional, lacking any customer service skills. The only positive to the experience was that the service women were nice, but unfortunately uninformed and not able to help much.