Excellent salesman,Alex, and wonderful delivery men!My refrigerator died over a weekend so I looked on their website for in stock inventory, called and talked to Alex and he talked me through everything, size etc. He was able to get delivery to me on the Tuesday after I called, knowing I was desperate! The delivery men went right to work, fit perfectly! Then they came right back when I had a small issue and fixed it!

We should be receiving our appliance in a couple of weeks (backordered) but our salesman, Derek N. was very courteous and knowledgeable. I anticipate the rest of the process will go as smoothly. Would highly recommend working with Derek N. at Grand Appliance.

Rick Simler was excellent to work with. Very knowledgeable, I would recommend him to anyone wanting an honest and good buying experience.

Lowell and his colleagues where very helpful and responsive. I would recommend Grand Appliance over a local competitor for sure.

Had questions on a washer and dryer I purchased, so I left a vm with the salesperson, but never got a call back. Followed up with a call to another salesperson, but still no response. The delivery/connection people were good.

Doug Haag, was very helpful in getting us an in stock refrigerator with installation the very next day!! This was much needed, as the refrigerator we had completely stopped working. What a lifesaver!I highly recommend Grand Appliance to anyone.

Fantastic!!! They helped us find just what we were looking for for a great price! Due to shipping delays, even though its in stock in the store, our appointment is a month out for them to be able to deliver. Not their fault at all, but I was happy it wasnt going to be several months away

Super friendly. Delivered on time. Professional all the way. It’s why I am a big fan of Grand Appliance. Keep up the great work!

I went to Grand Appliance in Fitchburg, WI, and was very pleased with the experience. We were looking for an over the range microwave with an exhaust fan, and we got help immediately. We purchased the one we wanted and arranged for it to be delivered and installed. The service schedule was booked for two and a half weeks, but they told us that it was very possible that postponements could happen that would make it possible for our service could happen sooner. We had only been home a short time when I got a phone call asking if we would be home the next day to have the microwave delivered and installed! Of course we were delighted. The men who came the next day were efficient and friendly, and had the microwave installed in less than a half hour! Not only were we delighted with the service, but the price of the microwave was less than at another dealer, and the installation was less than half the cost quoted by the other dealer. Grand Appliance will definitely be our go-to Appliance store from now on.

Beautiful store and friendly helpful staff. Didn’t gave what we wanted in stock, but appreciated how hard they worked my family to find a great alternative

Overly impressed with the level of customer service from Doug and Qunitin. Every interaction is pleasant and very responsive. This type of customer service is a rarity nowadays. We will never buy appliances from another place. Shop Grand and they will not disappoint.

Great customer service. I’ve worked with Derek getting several appliances for a new home and have not had any issues. He has been very helpful! And so far no issues with anything I’ve bought!

Just did a phone order for a new fridge. Everything was easy and the sales person, Derek, was great. So far, so good!

Very helpful until the sale was made. Delivery did not go smoothly- I made salesperson aware of my small space and was assured it would not be an issue. On delivery day when crew arrived I was told by crew that they could put my refrigerator in place only after I signed a waiver saying I was responsible for any damage to my appliance and my home. I called the store and was speaking to my salesperson when the crew decided they weren’t waiting and drove off with my appliance! After some discussion I agreed to have them redeliver another day with adifferent crew. These guys were awesome and put my appliance in place with no problem. I received no follow up from the store after delivery. My water dispenser is so slow that I can barely fill a cup but no way I’m calling these guys to deal with it. Won’t be shopping here again!

Our fridge decided to die last night. As soon as we could we headed to Grand Appliance. We purchased our stove and washer from them and had good service - salesperson friendly and helpful; good delivery time; brand name appliances and good prices.

Not happy with their Service Departments customer service.Had a tech out to look at 18 month old dishwasher. Needs a new disposal motor ($240). Waited for the part, rescheduled service to replace, then it didnt get done because tech could not turn water off. At no point was I told water would need to be turned off, even when I asked if he needed power off, he never mentioned that water might need to be shut off.I had to leave for appointment, leaving my 18 year old to answer questions, but got a call on my way that he cant get the water to shut off and didnt want to apply more pressure to the valve. Great, thanks for not breaking anything, but it wouldnt been nice to know ahead of time that shutting the water off might need to be done. I am NOT blaming the tech, older house and plumbing is a bit dated. I would have checked the shut off valve prior to his arrival if I had been warned.My complaint is with the Service Department customer service. I called and said I wasnt happy that it was not mentioned that the water might need to be turned off. In return for asking for better communication, the representative was condescending and took no ownership of the poor communication. The man spoke over me, dismissed my complaint and said he would terminate the call because I was getting more frustrated by his demeanor and that a simple request for better communication seemed too much to ask.It seemed like he didnt care that we continue to be inconvenienced by the lack of a working dishwasher (with stagnant water in the bottom) or having to schedule a third service call. After spending a healthy chunk of money on a three rack dishwasher with built in disposal and bottle cleaners, one might expect more longevity in its parts and better service from the retailer.Edit: Husband came home and was able to turn the valve by hand. It is not broken as the response from the owner implies. The reply from the owner is reflective of the conversation I had with the CSR - dismissive of the concern. We are only going to be finishing the repair with Grand because weve already paid the service fee and they have the part. We will not continue doing business with this company.

Made a phone call to see if the appliance I wanted was in stock. Asked about measurements and if it would fit in space previous appliance was mounted. Derek asked for model number of appliance we were replacing and said it should fit fine. We discussed us or them doing the install. Decided on them as they take the old appliance away. Install & delivery was two weeks out but then he was able to schedule by the end of the week. Paid for everything over the phone. Easy peasy so far…thank you!

All I wanted was a refrigerator after 5 stores I was able to get one that was actually in stock in the madison area. One call to Lowell could have saved me a lot of driving. I highly recommend coming here for all your alliance needs. I would like to give a huge thanks to Lowell for all the help.

Literally the worst delivery experience ever! If I could, I would give them zero stars. It turns out they used a third-party contractor for the delivery of my new washer/dryer. The two knuckleheads let the water hose from the back of the washer drop to the floor so any residual water in the hose was left on my hardwood floors as they moved the washer out the door. They didnt bother cleaning up the water now left where the new washer was going in or the trail of water left; so guess who had to do this...me! First to have to wait 3-4 weeks for the new washer/dryer and then to have this delivery experience did not leave a very good first impression with me. I would look elsewhere.

You are able to browse and then you can request a sales person to help you. No pressure situation. Our salesman was very nice and helpful. Will definitely use Grand again for any future appliance needs we may have.

Stopped in looking for a dishwasher and a washer dryer since mine are getting to the end of their life. The store has a good selection of higher end appliances, but after looking around for half an hour none of the staff had even greeted us. We got some stares from them, but no further acknowledgement.

Everything was great. I am building a new house in Madison. We were at selection process for appliances. Our builder has given the recommendation to go to grand appliances to make a selections. We were to get all our appliances from here ( worth of $ 15000.00 ) . When we were making selections for appliances, we were at the beginning stage of construction. It was going to be three more months before we needed appliances to be installed in our new house. As we got our first selection of a nice refrigerator, we were told that we have to get it from there within a month. And we didn’t need it until our kitchen is ready ( after 3 months ). I had no where to store that big refrigerator. I really wished that they will allow me to get it when our kitchen is ready ( after three months ) instead of making me to have it be picked up within a month. Otherwise everything else was great:)

Derek is extremely knowledgeable and great to work with. He helped us find the right appliances and worked to get us fastest possible delivery. Great prices too. All in all, wonderful experience at Grand. Thank you Derek!

We spent some time comparing prices on-line then decided on Grand Appliance to purchase a new stove, microwave, refrigerator and dishwasher. Alex C. was such a nice, likable guy, easy to deal with and gave us the quick low-down on what was available without trying to upsell. My time and energy is valuable. I didn’t have to run all over town looking at appliances and comparing prices. I was pleased I found just what I was looking for and was happy to say we stayed within our budget.

Rick was very knowledgeable. I cannot wait to use my new washer and dryer!

Pleasant, professional sales staff, large selection of in stock items, good price, comparatively low charge for delivery and removal of old appliance.

Rick was so friendly and knowledgeable. We got all the information we needed, but it felt like an hour of entertainment. Great prices, too.

We bought washer from grand appliances. We found the problem in the month august 2021. Some one from repair team and examined he told the washer has a problem and the part is back order. So requested grand appliances try to replace and they asked me to wait so as of now it is one month without washer at home. Looks they only care for manufactures warranty after is sold out asking customer to wait for longer period until the part arrives. With the above experience I would not recommend.

I talked to Derek, he was vey helpful, (didnt try to up sell me anything) I had done most of my looking online so I pretty much new what I wanted, He looked it up they had it in stock and are going to deliver it fairly soon, price was very good compared to other stores, I was in and out of the store in 30mins at the most, (just the way I like it) Thanks for the great experience! Ill update once delivered.

Lowell was friendly from the start. He did not make us feel pressured for a sale, rather helped provide knowledgeable information on the dishwashers we were interested in. The warranty Grand Appliance offers is something other stores don’t offer and is of great value to buyers.

Great appliance store. Its not very noticeable at the location it is at but glad a couple people told me. Pricing is very good and so is the service. I would recommend it as a good place to buy your appliances.

I cant believe how easy Rick made my experience. I had some ideas about what I wanted but he found better products for better prices. He is super friendly, knowledgeable, absolutely a great guy. I couldnt be happier and his assistant Stephen was also very informative, efficient and kind. Cant say enough good about this business and these individuals that work for them. Very impressed so far.

Excellent customer service! Absolutely no pressure when shopping. Completely beats others appliance stores I have shopped at.

Long wait to see salesperson— about 3/4 hour. Great price on LG dishwasher- $220 off regular price. Also bought refrigerator and dehumidifier.

Excellent service, very knowledgeable and low-key.

We worked with Lowell and he was very helpful. Grand Appliance has many different appliances from several different manufacturers. Lots of choices to make when choosing new appliances.

Excellent and prompt service. Highly recommend for any appliance.

Very helpful staff. Competitive sale prices. Very good scratch and dent/clearance deals.

Rick S is extremely knowledgeable and easy to work with. We got great prices on all appliances. They haven’t been delivered yet so I can’t comment on delivery or installation.

Great Prices! Knowledgeable! Listened and met our needs. Honest about delivery times. Hard working. Cant beat the whole experience anywhere else!

Super helpful and knowledgeable staff. Colette understood what we were looking for and showed us the options best suited for new kitchen appliances. We were able to take home information and then decided, got a quote within a day and placed our order at the store. Great and easy experience. Best pricing for the GE Profile products.

First time customers and we were very pleased. The range we wanted was in stock, the customer service rep was very nice to work with and we were delighted to find out they have their own service department. Would have liked to have delivery a little sooner but we are not in a big hurry since the current range still works.

Our shopping experience at Grand Appliances on Nesbit Rd. Madison was fantastic. Our salesperson, Derek, was extremely well informed on the products and he was very helpful in directing us to good choices for our situation. Very personable as well. Prices are very competitive there and we feel confident we will be happy with our purchases.

Very simple process with the help of their knowledgeable sales person. Listened to our needs, showed us 2 models that fit our needs perfectly, and made the sale. That process was as good as I could have asked for.

Within 15 seconds after I arrived at the store, Derek approached me and asked if he could help. I told him what I was looking for and, without any pressure as to what he would, or would not, recommend, he indicated that my tentative choice was a good one. When I asked when this model, or other models, could be available to me, he advised that the one I had chosen and one other were the only models currently available without a wait. So, I told Derek I would take it. He quickly made up the paper work, even lowering the price on the sticker to reflect the current, lower, price. He input my account details and the details of the purchase quickly and efficiently. When I asked whether Grant would dispose of my old microwave, Derek advised me that the store could not do that (although they offered free delivery to my home) but that I could pick up my unit at the Grand warehouse, about 20 miles away, so I chose that option. While Derek only promised my unit would be available for pickup at the warehouse the following day, he later called me and advised that it could be picked up as soon as later that day. So, I went to the warehouse, where an employee took my old microwave for disposal, brought out my new microwave, put it in my trunk, had me sign a receipt for it and I was quickly on my way. All in all, a very easy and trouble-free experience, not to mention a great selection of products and reasonable prices. Based on my experience, you wont go wrong shopping at Grand Appliance.

Great salesman and knew his product lines when we purchased a diswasher

A new grill for the spring - could there be a more critical purchase? Alex made it easy and fun, completing it all over the phone and having a deep discussion about propane connections. When my mistake introduced a complication, Alex stayed late, followed up, and we got it solved. Much appreciated. Thank you, Alex!

Our sales experience was AWESOME. We came in looking for a new refrigerator because ours was failing. We arrived about 20 minutes before store closing on a Saturday and explained what we needed. Derrek was extremely helpful and was able to find us a new fridge that was in stock and could be delivered the upcoming week. The price of the new fridge kept getting better and better after he priced matched the online price and found a rebate. We had the purchase completed in less than 20 minutes and didnt even keep him passed closing time. So we left super happy and would give the sales experience 5+ stars. Unfortunately, the delivery experience was not as great. On the scheduled delivery day, they arrived early (great!) but with a damaged fridge. They made arrangements to deliver a new fridge the next day. Disappointing, but ok. After waiting through the whole delivery window the next day, I finally got a call that said that this fridge was also damaged. At this point Im livid. We had a party planned the next day and we desperately needed a new fridge. I called Derrek again and he got right on it, gave me a call back within about an hour, and arranged for delivery of a new fridge first thing Saturday morning. On Saturday morning, the delivery drivers arrived right on time as promised and were very helpful and professional. They got the new fridge, in perfect condition, installed quickly and hauled our old one away. So long story short, we are very happy with the new fridge and had a great sales experience, but we could have done without the delivery hiccups. We plan to shop again for a new dishwasher and stove soon.

Rick Simler was wonderful to work with! He was extremely knowledgeable and worked within our budget! Would highly recommend purchasing appliances with Rick.

Super helpful, and willing to work with us and look up what we needed. Will definitely be back when it’s time to get a new stove.

Great experience buying a microwave. The manager helped us (forgot his name) and was super friendly! Would recommend!

I purchased a dishwasher through Grand Appliance and TV in January of 2020. In January of 2021 the appliance stopped working. I have had their service technicians come out to my house 4 times. Each time being told that its ready to go, but it has never been repaired. This has been going on for 4 months. When I called to inform the manager that the dishwasher wasnt working, the best he could offer was the same person to come out in another week.Horrible experience, horrible service, and I will not be purchasing anything from them in the future. I highly suggest you find a more reputable company to work with.

Alex was great to work with! Our washing machine unexpectedly died one Saturday, and we were lucky enough to contact Grand Appliance and TV to find out they had some in stock! The only problem was we were too far away to get there to pick it up before they closed. Alex kindly agreed to have the people at the warehouse wait for us. We couldn’t have asked for better customer service!! Thank you!

I had an excellent experience purchasing all the appliances for a new home at Grand Appliance, Fitchburg. Alex did a great job listening to my needs and was very helpful in appliance selection. He was very prompt replying to my follow up email questions.I highly recommend Grand Appliance because of their high level of service, great pricing, appliance selection and knowledge of their employees.

Outstanding service.I was able to quickly order my appliance and it was in stock at another location. It be delivered in store in a few days.Other stores did not have in stock or would take weeks to receive.

This is the second time we have worked with Grand to furnish our new house with appliances. Derek N did a fantastic job guiding and helping us pick out the new set. They never over sell and give you the straight truth. Nicely done!

Great service, staff knowledgable and very helpful finding appliances to fit in existing kitchens.

Courtesy and prompt service. Excellent selection of appliances. Thank you Alex for the prompt follow up.

We went to several places before going to Grand. Grand was head and shoulders above. Cleanliness, organized and great selection. Doug was professional, knowledable, organized and quick to respond. Very happy with our decision to choose Grand Appliance.

Derek was knowledgeable and helped us find a great Electrolux front-loading Energy Star washer after our LG broke. They have very competitive prices and a decent website. He also worked with delivery staff to get it to our home 10 days earlier than expected. Delivery staff were prompt and conscientious, which was much appreciated during COVID. We will definitely use Grand Appliance for our future needs.

Very helpful. They found what we were looking for. Nice selection in the store.

After my latest purchase from Grand, this will be the only store I buy appliances from in the future. The sales people are professional and knowledgeable and offer no-pressure assistance. The installation for the products I purchased was very quick-less than a week after my purchase. The store is clean and offers a pleasant browsing experience.I highly recommend them.

Doug all ofTook time to find me the right appliances thank you

Extremely helpful staff- Colette was very prompt in returning emails and phone calls and providing detailed product information. Had to fit a washer/dryer into an existing tight space and she was a great help.

Nice appliances for the price, but the delivery guys dont know much about the setups. Turns out they were contractors. They dropped the refrigerator before bringing it into the house - didn’t say a word. Huge dent on the corner under the door. One of the guys wears black sole shoes that left scuff marks on the kitchen and living room floors. They didnt bother to clean it up. Took me 30 minutes to clean up after them. They should be wearing booties. And yes, this impacts my ratings. I hope they send different guys for the gas range and dish washer.

I was very impressed with the knowledge and help from Alex when buying a refrigerator. I had another appliance store I was going to check with but was so satisfied with getting all my questions answered that I didn’t need to check further.

Their customer service is top notch. They also carry hardware parts thats sometime wouldnt be tightly available in other stores...

Buying them was the simple they where helpful with that part . Not having with in the five months I order them was cause of covid the manager lacks customer service skills !!! Also, the customer service number they transferred me over to blew me off several phone calls they said would hel with my brand new washer being repaired it has been 2 1/2 weeks still haven’t heard anything have called to be transfers again and left on hold left message nothing !! I actually called the manufacturer of the product and actually had a response !

The best customer service we have experienced

Sales staff was knowledgeable and not pushy. Gave us time to look, compare and discuss before making a decision. They also checked current inventory as not many items are in stock due to manufacturer backlogs.Installationn crew was fast, courteous and made sure to explain things before they left making sure we were satisfied with the product and their work.

Friendly, professional and great Customer service!

Alex did great job showing what was available and ordering our washyer/dryer.

We were sold on all appliances for our new home here in September. We went early knowing we needed to order due to COVID (our house is complete here in a few weeks). Alex the manager was helpful and sold us on an upgraded line of appliances. When it came time for delivery and installation we found out that Alex didn’t order them on time and we wouldn’t have what we needed for our new home. This is several weeks after he sold me on a upgraded new range that it turns out wasn’t even out. After getting frustrated with the fact that the appliances wouldn’t be in and discussing we came in early for that he actually raised his voice at me, told me there was nothing he could do and this is what I would be dealing with anywhere. My husband called and ironically he was very nice with him and sold us the floor model so they could cut the countertops. We were assured it would be fine and in and we paid the Bill in full. My builder tried to push off a delivery date and Alex told him that the way appliances were going, he was afraid that they would get sold to someone else waiting because they would fall off a list at grand. He also then said that the propane converter kit we need for the range is back ordered and he has no idea when he will get it in so we can’t even use the floor model range he sold us. He has been disrespectful and rude after the initial sale and then upsell. It’s clear where the priorities are with Alex. I’m really disappointed in the service and lack of respect considering the amount of money we spent on our new home.

Collette was very friendly and helpful. We will be using Grand Appliance for all of our appliance needs.

We really enjoyed our experience. Derrick was very helpful and addressed all of our questions. We will definitely be back.

Lowell Johnson was very polite, courteous, and professional. Very busy sales associate also. Im very pleased with our purchase.

I was not looking forward to buying a new range during a pandemic but the folks at Grand Appliance could not have made it easier. I was able to do it all by email and one phone call. Within three days it was out with the old and in with the new and I was once again a happy baker. Thank you Amy, Alex, Justin and Randy. You are awesome!

Great experience. Highly recommended. Will shop there again.

Alex was very knowledgeable and answered all our questions. He helped steer brand to our price point and qualify level. Highly recommend!

Great place. Very helpful to find the exact right appliances and they have a great selection. Staff was knowledgeable and friendly and very patient to help us select the right appliances for us. Thanks

We had a friend who recommended going to see Alex (Zanny) at Grand Appliance for a dryer. We called first and she told us to come right in, which we did. (Construction was a little crazy but that did not change anything about our destination.Once there, we told Alex what we are looking for and she promptly looked up models that they had in stock. Within 10 minutes we had decided on what dryer we wanted to buy.She was able to set up a delivery date for us which includes taking out our old dryer - a great convenience for us.Overall, we were very happy with our visit and will go back if we need something else from there. Great job, Zanny!!

Alex was as good as needed for helping us with our needs. very fast replay and great service

Courteous and very helpful in choosing a replacement range hood. Doug Haag gets high marks.

We were greeted as soon as we walked in.Our sales person was Alex Cornelia he was very helpful and friendly.We would definitely go there again. Thanks for the great experience.

I haven’t picked up the appliance yet, but I had a great experience at the store. I knew exactly what I wanted and they didn’t try to upsell me. When I left to check the availability at a different store there was no pressuring me into buying some thing else instead, and then when I came back and made the purchase it was easy and quick. They were very polite and good to work with.

We have shopped at Grand appliance for years and have had very good experiences. The sales rep, Ron, is always very helpful and has treated us extremely well. We recommend Ron and Grand Appiance to all our friends

Derek was amazing and walked me through everything! He was so patient with all of my questions and got me an amazing price on my kitchen suit!!! I purchased a microwave from them in March and the experience was just as great! They will always have my business! They have price match and other great deals you never thought of! All you have to do is ask!!! Please take your business here!!!

Bought stack washer and dryer. with minimum effort on our part.

Met with Alex, courteous and knowledgeable.Service was quick and easy. Thankful I met with him and Grand Appliance

Got a great deal on some great appliances. Bonus: They were available much sooner than we expected.

Grand Appliance was excellent. Salesman was excellent, cordgial, very knowledgable and polite. Thank you for a job well done. Our purchase will be delivered and installed on the 19th, so more good words to come once completed.

We walked in looking for an Electric Range, after ours had died 2 days before! Very happy to find what we were looking for and in our budget!! Spoke to a Salesmen, who promptly answered a few questions and made our sale complete!! Very, very happy!!

Great service, great selection, great price. First time visit. Surprised by the showroom selection. Very satisfied customer. Thanks!

I worked with Lowell Johnson in purchasing a washer dryer! I loved that he sent an email with the break down of the features and size details, price with a break down! He called back after I called and left a message! He was pleasant, well informed, and had an eye for detail!! Rebecca Hagness

Thank you Alex for your help today. It’s always a great experience buying appliances here. We got exactly what we were looking for and the deals are amazing. Thank you again. 😊

I love grand appliance! I purchased all the appliances here for my last house and loved them all. Today, I came in for a new washer and dryer for our new house. My sales associate, Alex, was great! He helped me make a great, fast purchase of a speed queen washer and dryer and scheduled a convenient delivery day for us.

I was treated like a special guest and was able to get exactly what I wanted at an excellent price, substantially beating other competitors. They were recommended by my daughter who said they were great and I concur.

Alex C.was able to answer all our questions. He didn’t push for more expensive products but really listened to what we wanted. If the occasion arises, we will definitely work with him again.

After our 15 year old dryer stopped working, I began looking for a replacement. I checked Consumer Reports and narrowed down the choices to 3 models. I then checked 2 big box stores and Grand Appliance. They were all the same price, so I chose Grand because I like to support local businesses. I am so glad I did! I worked with Derek who was very pleasant and knowledgeable. Then to top that, he was able to move my delivery/installation date up 2 weeks. I highly recommend Grand Appliance!!

Ron Krogstad was amazing to work with. Not only was he kind and knowledgeable, he was not high pressure, something that we both appreciated. Thank you so much for the great service! We will be sending our friends and family your way!