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Flagstaff Subaru
4910 E Marketplace Dr, Flagstaff, AZ 86004, United States
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Flagstaff Subaru

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Ca
Review №1

Very helpful and friendly. This was a 60,000 mile service. Cleanly, with TV and seating and counters for those using devices.

Co
Review №2

Needs to be more forth coming with services to be done and could be done. Asked for truck to be washed, a service only provided when asked. The wash bay was unavailable and the truck didnt get washed. He was only told after he asked why the truck was still dirty. All this was worse because he is disabled and walks with crutches. He had to walk three times he should have if the clerk told him at the beginning that the wash bay was unavailable.

Wi
Review №3

My contact with them was limited, but they were courteous and customer oriented.

Ki
Review №4

I went in for a service appointment and they took walk-ins first. When I asked what is the point of having an appointment they informed me that that was just to let the service staff know I was coming. I’ve been in business for a long time and I can tell you that an appointment is just that. It means that when you walk in you know that you need to wait and will be placed behind people that have appointments. I was very disappointed in that response and in the wait time that I incurred. This is the first time that I have had a negative experience at this dealership. I love my Subaru! This experience was just not good.

jo
Review №5

We bought an outback from this dealership and after two weeks there was something wrong with the transmission. We took it in to the dealership to get it fixed which they did and they covered the cost. They even gave me a brand new loaner outback car to drive while my car was in the shop. Rachel, the service manager is awesome. She knows how to make it right if something went wrong. Great customer service at this place and highly recommend them. Thank you for taking such great care of us.

Be
Review №6

Chris was a super friendly, professional, helpful, and patient salesman! I am extremely grateful for him, he took the time to listen to me and help me in finding the right fit for me and my family. He answered every question and concern I had and even took the time to compare a couple of vehicles for me. I was very anxious and nervous to go in at all as Ive had negative experiences with dealerships in the past. But I left feeling amazing, and Im in love with my Forester! I would recommend Flagstaff Subaru to anyone who asks, and I definitely recommend salesman Chris!

Os
Review №7

Yesterday my wife and I met with Evan Luthye of Flagstaff Subaru about trading in our 2015 Forester and upgrading to a 2021 Outback . We saw that our trade in was worth more than usual and they were offering 0% APR for 48 months. We drove up from Prescott to Flagstaff since we could only find one of the particular make, model, color and trim package we were looking for. The dealers at our local Finley Subaru are GREAT, dont get us wrong. Unfortunately, they didnt have EXACTLY what we were looking for. When we arrived, EVERYONE we spoke with was kind, courteous and upfront. Evan and the finance dept. made our transaction as smooth and seamless as possible. We agreed on the trade in value, the down payment and the monthly payments easier than weve ever experienced in all the decades of car shopping. We love our new purchase and are thankful for the service we received. We feel fortunate to have our local Prescott Subaru dealership so well run and super happy that we can now also count on the Flagstaff Subaru dealership to be a great option. Thank you to both dealerships, they are run well, have great staff !

Ju
Review №8

So thankful for the work done at Flagstaff Subaru! The service advisor Chey was incredibly kind and helped me out big time.When I mentioned to her that I needed to leave town soon, she moved my appointment up immediately and understood my situation!The service was fast…literally couldn’t believe that they had finished it so quickly!

Mi
Review №9

After dealing with the Subaru dealers in the Valley I reached out to Grant Holly to buy a 2021 Outback Touring XT. The process was efficient and transparent from start to finish. Everything I was told over the phone and via email was spot on when we arrived to sign the documents. Unlike the dealers in the Phoenix area we were given an amazing price from the start, no haggling and no pressure and no surprises. I will happily return to Flagstaff Subaru for our next vehicle.Thank you Grant for a amazing buying experience.

Re
Review №10

Purchasing my gorgeous Ascent could not have gone more smoothly. I would specifically like to recognize my sales associate, Evan Luthye, for his friendly efficiency, his knowledge of the vehicle, and his extreme professionalism. I was down the road in record time. Thanks, to Evan and all of the team!

Am
Review №11

My husband was interested in purchasing a Subaru,, and this dealership happened to have what he wanted. Months ago he went in, test drove it, and was told that when the vehicle was pulled from the test drive fleet he could purchase it! He was told that when he purchased it he would be able to get that specific vehicle for 5k or 6k cheaper than it was priced at that time since it was being used as a test drive vehicle AND a lender vehicle and would be “certified pre-owned.” He went to purchase today and this dealership jacked up the price THOUSANDS of dollars from the price it was originally listed at even though it’s been driven for months. Moral of the story is that you should skip this dealership and take your business to a place that doesn’t blatantly lie and try to rip off hardworking people. They’re dishonest and they practice bad business. Please save yourself the unbearable headache we’ve had to deal with, and go somewhere where they have ethics.

Al
Review №12

Excellent dealership and would say that they provided the best dealership experience that I have ever had. The Sales staff (Chris and Grant) were attentive, professional and very knowledgeable about the vehicles and the Finance staff was amazingly fast and loved using the digital sign off for the paperwork. They worked as a team, fast and with that I would highly recommend them if you are looking for a Subaru vehicle.

VI
Review №13

Been on the road and needed a quick oil change that was good. We was in and out in a hour with no appointment

Cr
Review №14

I just got my first Subaru from Flagstaff Subaru. I have had it for about a month now and I am in LOVE! I can not thank Becky Russo and Grant S.[Grant #1] and everyone at Flagstaff Subaru for being so AWESOME!! Thank you for going above and beyond to makeing my experience so easy and hassle free.

Le
Review №15

Unfortunately lost our Highlander last week, and Flagstaff Subaru was amazing! Friendly, courteous, and easy to work with. And got a great deal on our Subaru! Highly recommended! 👍

Is
Review №16

Free car wash for subaru customers .. I love it 😁 thanks flagstaff subaru

Ke
Review №17

Chey Scott is a beautiful soul. She has a friendly, welcoming demeanor, and got me right in and out of my express service in no time at all. She walked me through the review from the technicians, and even made sure my car was washed and ready for me. The lobby and service area was clean and inviting. Everyone is so friendly. Ill definitely continue getting my car serviced there.

Pa
Review №18

This place is going downhill faaaaast. Oil changes cost about double what they were a year ago. No more service specials. Wait times are way up and staff seem less knowledgeable. My most recent oil change (conventional) took 2 hours and cost $75 with tore rotation. Tires werent even rotated correctly LOL. They switched side-to-side instead of front to back. This is basic stuff folks.My wifes most recent visit was supposed to include a tire rotation. They said it was performed, but I was not charged. Tires were clearly not rotated, as I mark them prior to arrival. We were having some front end vibration on the Forester and asked if they would please take a look while it was up on the lift. After another 2 hour oil change, I was given the keys back and paid without any mention of looking for the vibration issue.Bottom line: There are many other mechanics in town that will do a better and more thorough job for A LOT less money. They must have had a change in management, because weve had consistently negative experiences for the past year or so. The most ironic part is.. we used to get a follow-up call after every service visit asking if we were happy with Flagstaff Subarus performance. Those calls dont come anymore!

Jo
Review №19

After a horrible experience at another local dealership, we decided to stop in to Flagstaff Subaru. What a breath of fresh air! No pressure, no haggling and spot on customer service! We hadnt planned on buying anything that day, just out doing research, but ended up with 2 new Subarus in my driveway!We added some after market parts to both, and the service dept was timely, super convenient and helpful with a shuttle when my ride fell through! Youve earned a loyal customer yall! Thank you!

Ni
Review №20

Big shout out to Flagstaff Subaru, my son was on a 14 Day road trip from Washington when his car broke down. Had towed to Subaru and John in service went above and beyond to get him back on the road as quickly as possible. Got him a loaner car so they could do some sightseeing, and always kept us updated on status. I would highly recommend Flagstaff Subaru, repair team made sure car was fixed and safe for him before they released the car. Forever a grateful Mom.Kim. W

Co
Review №21

I had a wonderful experience buying a used Outback at Flagstaff Subaru. The salesperson Josh Meadows absolutely blew me away and went above and beyond. I feel very comfortable with the deal I got and there were no headaches, pressuring salesman, or anything negative speak of whatsoever. I will definitely bring my business here again if I ever need another car.

Pa
Review №22

Always friendly sales people. Susan is wonderful to work with

Ja
Review №23

The service department fixed an issue in February in our 2012 Subaru Outback. The car would not turn on after fueling. They replaced the charcoal canister. 4 months later same problem. No code and they cant recreate it. I have brought it in several times. They say nothing is wrong. We told them a quick search on Subaru forums and this is a common problem with the purge valve. If there is not a code they wont trouble shoot or fix it. Done spending my money here.

Ca
Review №24

A shoutout to Susan. She spent time showing me various models and explained the features and differences between them. She was so kind and patient as this was my first exploration into shopping for a car in 21 years. Highly recommend working with her!

Su
Review №25

Salesperson Susan Endlicher is amazing! She assisted us in turning in two cars and leasing a 2021 Subaru Forester. She was friendly and efficient and a pleasure to work with. We have leased our last 3 cars from Flagstaff Subaru and will not go anywhere else. Great people to work with.

Ma
Review №26

Husband and I had a great experience here. No pressure, no hassle.No one more helpful than Ron L. and Grant1 and Grant 2!Thanks to you three and thanks Flagstaff Subaru!

De
Review №27

The staff was welcoming and super helpful. Kyle, Grant, and Adam were very friendly and had me in and out very quickly. I would recommend Flagstaff Subaru to anyone in the market for a new car.

Wi
Review №28

Before purchasing a use vehicle from this dealer, be sure to bring a mechanic to thoroughly inspect the vehicle. Theyll slap a Certified Flagstaff Subaru inspected sticker on, but it DOES NOT mean they did it. I lost my trust for this dealership. I purchased a used 2011 Toyota Camry, everything looked clean inside and out. The car had some minor repairs. Nothing serious that I couldnt do myself. In the end, I purchase the car. About 10,000 miles into owning the car, there were more things that needed repair then I thought. The brakes stated they were inspected but never thoroughly taken apart and looked at, and the new tires they put on the car were the worst brand. The engine filter and the cabin filter had never been change at all. If they cant service a used vehicle before putting it out on the lot for sale, Im sure they wouldnt care about the service for your purchased NEW car. Once again, all they wanted was the sale.

Ds
Review №29

I just purchased my first Subaru from Flagstaff location. I was very happy with salesperson James, he answered all my questions. He was super professional, very nice and not pushy with the sale along NO HAGGLE pricing a plus.

Ga
Review №30

We could not be more pleased with our experience in buying a car from Flagstaff Subaru! Over the years we have purchased a number of cars, with varying levels of satisfaction. Without reservation, both my wife and I rate our experience with Chris Noll as the best we have ever experienced. He listened, provided alternatives without high pressure, paid attention to detail, and went the extra mile to ensure our satisfaction. I would not call Chris a sales representative, but rather a professional and knowledgeable consultant. He obviously rates customer satisfaction and service very high. Our treatment was without a doubt beyond expectations, Karen has already passed along our experience to a friend. By the way the Forester is great also.

Ho
Review №31

This is what car shopping should be all across the U.S.A. If you are within driving range of Flagstaff AZ and you want a Subaru, this is a no brainer. I can only rate it 5 stars but there should be a 6th star reserved for special places like this. Honest, friendly, very accommodating staff.Salesmen are knowledgeable and a pleasure to deal with. Finance guys explain everything about your loan without any gimmicks, or pressure. I had a lot of fun during the delivery of my car from this dealership. Also, the weather is amazing in Flagstaff, at least 20 to 30 degrees less than Phoenix metro area. A shout out to Gary L and Grant H for making this the BEST car buying experience in my lifetime.Keep up the good work guys. You rock!

Be
Review №32

We took our Outback to get a hitch and trailer wiring here and their service department was great. They had the part in stock and got us scheduled in quickly.What got me to write the review though is the service we got the day after. We needed to reverse the hitch ball mount we had purchased but even with two people cranking on a long wrench couldnt get it off. We went back to Subaru and no questions asked they helped us get the ball flipped around. I appreciate good customer service and we got that with the hitch install, I try to share when businesses go above and beyond and thats what they did helping us get on the road with our ball mount.

St
Review №33

Grant was so easy to work with. This was, by far, the best car buying experience I have had.

Ma
Review №34

Flagstaff Subaru/Flagstaff Nissan representative Becky Russo and Sales manager Trent were delightful to work with. Knowledgeable, quick, to the point, responsive and organized. Thank you for the great new vehicle! 😀

Je
Review №35

Grant and Chris worked with me for about 5 days and did everything they could to find the vehicle that was right for me. Once they found it, they worked around my schedule and had me in and out of the dealership in less than an hour---I have NEVER had such a positive experience at a dealership. Not sure if I will ever buy anything but a Subaru now. I absolutely LOVE my 2021 Crosstrek! Thanks guys!

De
Review №36

Loved this place, very friendly super helpful the guy was super energetic, got a great deal on my trailblazer, very clean works perfectly!

Ad
Review №37

Just bought a brand new 2021 WRX STI from Flagstaff Subaru. My sales rep, Joshua, had excellent customer service. I was given an honest price/deal and am happy with my purchase. Jon in the service department was great in helping me get my accessories installed.

An
Review №38

Had a very disappointing experience with Derek. Bad communication i.e. would tell me hed call me in 15 minutes but instead would contact me hours later than promised on multiple occasions (usually after I called him multiple times to find out what was going on).-ended up paying $400 more than he quoted.-Among other things, they replaced my valve stems without resetting the tire pressure sensor so now the tire pressure light is on without the pressure being low.-I went to the dealership because Im from out of town and assumed, being a dealership, that they would have the parts needed so I could get on my way. They didnt have the parts to fix my horn which wasnt honking. I took the car to an independent mechanic later and he found out the horn part was on a recall so I could get it replaced by a dealer for free, but Flagstaff Subaru was going to charge me.

Li
Review №39

In and out within the quoted time, quick service and friendly staff.

Pe
Review №40

Broke my mud flap due to my own negligence, first time coming in the guy fixed it for free in about 15 minutes. second time it happened, again due to my own negligence i can in and said they can charge me if they have to. room 30 minutes. cost 30$ and they also fixed my driver side door rubber seal strip and filled up my fluids all at the same time for no extra cost. flagstaff Subaru continues to go the extra mile and i’m not sure if it’s because it’s small town owned or management just really cares. either way always a great experience there. highly recommend

jo
Review №41

The Oil Change service was great. In & out quickly, approx. 20 minutes. Staff friendly & polite.

Ri
Review №42

Went in for the standard $80 dealer oil change/tire rotation. Tires weren’t rotated. Front tires inflated to over 50. Backs under 30. Big oil handprint on hood. No car wash. No response to e-mail. Not recommended.

Da
Review №43

Need more stars. Outrageously impressed with the quality of service. Would like to mention Evan by name for outstanding patience dealing with my limitless questions even knowing it would still be some time before I was buying.

RO
Review №44

KYLE PETERSON WAS THE BEST. HE TOOK PATIENCE WITH US AND WE TEST DROVE WITHOUT HIM IN THE CAR. I HAD A FLAT TIRE YESTERDAY AND I CONTACTED STARLINK AND THEY SENT SOMEONE OUT WITHIN A HALF HOUR TO FIX IT. I HAVE AN APPOINTMENT LATER THIS AFTERNOON TO SEE IF THE TIRE CAN BE FIXED. IF NOT, I PURCHASED A PERFERREDPLUS ULTIMATE ADD ON. DOES THAT COVER TIRE PROBLEMS?

Ni
Review №45

Had a great experience at this dealership twice. We have bought two used cars from here in the past 3 years a 2013 Chrysler Town&Country and a 2012 Ford Taurus. This dealership really gives you the best deal upfront no haggling feeling cheated. They lay the exact numbers out in front of you down to the penny and finance definitely makes sure you get the best loan options. Plus the cars are still running great. I would definitely recommend this dealership to anyone in the Flagstaff area looking to purchase a New Subaru or used car!

Mi
Review №46

Despite the fact that its the only place to officially service my Subaru and Flagstaff they seem to have been knowing a pretty good job. Looking at my vehicle service history and recommended service history online though it seems that there is quite a bit of disconnect between what should be getting done and what is actually getting done. They will call me to tell me I am due for service so I look at my mileage and estimate the 6,000 mi average that Im supposed to bring it in and then well schedule a service based off that not usually when they call me. But looking at all my receipts Ive actually gone in for more oil changes than I should have which has probably cost me because I had a certain amount of free ones after I purchased the vehicle that have not been used that should not have been used that fast.Also, apparently when you bring it in for service that they tell you is needed they dont do all the service they just do the express lane and then call you again later and have you bring it again to get even more service done that they should have done while it was there. I guess Ill have to start paying more attention to what actually needs to get done instead of relying on them. Finally, it helps to double check what has gotten done. Minor things do get missed. For example, I usually check my tire pressure and tread depth. Ive noticed that what they mark on the inspection checklist does not always match whats actually there.

ty
Review №47

Daughter is interested in Subaru Crosstrek so we check out the vehicles and no assistance of any sort. So we proceed to go into showroom and try to find some help but again nothing, nada, no way. Instead unfriendly staff that dont believe in greetings or asking if you need some assistance. What a turnoff. I even called the dealership and asked for the Sales Mgr and he never answers phone too. We leave and drive by the Nissan dealership and their they come right out and up to us and greet us. Now they have their A game on. Kuddos to Jason. So dont expect much from Subaru Flagstaff. 👎

Ke
Review №48

Took my car in today for a recall and oil change. Was very disappointed to see that many staff members were not wearing masks, contrary to current CDC guidelines. How am I supposed to trust them to take care of my car when they arent following basic health and safety guidelines?! Stay away if youre not fully vaccinated!

Ch
Review №49

Ive only engaged with the service department, so can only speak to that. They are incredible. Ive had subaru services around the country, and the Flag Subaru is by far the best. Theyve helped me with changing snow tires on my 17 crosstrek, and never fail to exceed my expectations for promptness and service.Im not a habitual reviewer, so when I go out of my way to write a comment like this, it really means something.

Bo
Review №50

Gary made buying our new Forester a no hassle experience. We got a good price and great service. Everyone was a pleasure to deal with.

Al
Review №51

Great dealership for the most part. I bought my first Subaru from there and sales team was awesome, very friendly and accommodating. However, I had an issue with one lady from the service department. She gave me major attitude over something that was supposed to be fixed but was not. I called my sales guy Gary, who happily got me taken care of.

Su
Review №52

Ten Stars, Pi...! This a classy new facilityad great asset to this beautiful city. My visit was the most efficient and the fastest service I have ever experienced at a dealership. I can not praise enough Jake, Adam, Logan in parts and maintenance, the owner of this wonderland of high quality autos, and every member of this business so many the names too numerous as I apologize for not wring down all your names. They have so many models from which to choose it was difficult to pick just one lol! This is the place to travel to buy your Subaru trade in or whatever they will make your experience a pleasure and work out whatever plan you need. Bring your dog the owner has provided a two part dog park...not dirt synthetic grass!❤❤❤❤❤

Ar
Review №53

The car buying experience was pleasant and efficient. Susan was a great pleasure to work with and was very helpful. Price is important but the buying experience does go a long way as well.

Kz
Review №54

I was not looking forward to buying a car as I have never had a good experience with any dealer I have dealt with. Evan Luthye and Flagstaff Subaru completely surprised me. Excellent customer service and no BS. They were full disclosure about the deal structure and I walked out with the car I wanted and DID NOT overpay! Thank you Evan!

Ro
Review №55

Awesome!! Got what I needed for what I had. Sales manager did me right. Thank you Ron!!

AJ
Review №56

Over-priced to hell, bunch of crooks in their shop.

Ja
Review №57

James was excellent!! Such a personable guy and truly understood my needs and expectations I have with my vehicles. I traded in my 2017 base outback for the 2020 premium outback. James let me take him on a test drive instead of telling me where to go so I could actually test out all the new features in the vehicle. Crazy how only a few years makes all the difference. Him and the financial team worked to get me the best deal possible and I am LOVING it! Kudos to Flag Subaru and James, again!

Gl
Review №58

Place has gone down hill since it was sold a few years as go. Just took my car there after my oil change place found a differential leak. The dealership had serviced the differential within less the 5k miles at the 70k service. Even with lots of build up and burnt on oil as ll the way to the back of the ca rd it was not their problem, no action taken. I now take my vehicles to another shop coser to home.

Bi
Review №59

They change my oil. Drive in drive out with inspection and a wash.

Bl
Review №60

Covid protocol is just okay, but service and helpfulness always exceed expectations.

Ho
Review №61

Evan was very helpful

M
Review №62

Grant from the internet sales team was great to work with. His responses were timely and contained all the information I needed to help me make the best car buying decision. There was zero pressure, and I would recommend them to anyone looking to purchase a Subaru.

Ro
Review №63

While on a ROADTRIP, we got a flat tire on the interstate just outside Flagstaff. I called to see if they had a tire we needed. Within about 2-hours of getting the flat, Flagstaff Subaru had us on the road again. Great service! Thank you!

Ja
Review №64

The team at Flagstaff Subaru made our buying experience extremley simple and easy. We purchased the vehicle out of state and it was easier than most of the vehicle I in a dealership. Trent Olson and his team did a great job through the whole process from ordering my vehicle to delivering our car out of state. Great people from Mike the sales manger to Isaac the Business Manager. Really enjoyed doing business with them.

Ju
Review №65

I was on a road trip through the American West. I ran into a couple separate issues. The people of Flagstaff Subaru were absolutely excellent and more than accommodating. If I lived closer than 2,000 miles Im sure my next Subaru would come from them. Thank you Flagstaff Subaru!

Jo
Review №66

I needed some work done per an incident and Flagstaff Subaru got me in explained the problem hooked me up with a loaner work done under time and under estimate great job

Ma
Review №67

Good place to get a vehicle

Ka
Review №68

Despite having a non-Subaru car, my neighbor recommended getting service done here and he did not steer me wrong! The service was super quick, very reasonably priced, and my guy Bernie Pospishel was friendly and efficient. Would give 6 stars if I could.

Cr
Review №69

Ron was great to work with, very happy with the service we received when buying a car.

Ka
Review №70

The people at Flagstaff Subaru Service Department are always kind, knowledge and efficient. Whenever I have my Forester serviced there, I know that the staff are honest and that I can count on my car receiving the service it needs in a timely manner. I came up for another reason in late March and picked up a screw in my tire on the drive over. They fixed my tire while I waited for no additional charge. Above and beyond. Bernie and Dustin are standouts as well as, Im sure, everyone else whose name I do not know. Thank you so very much.

Jo
Review №71

Awesome dealership with great service!

Mi
Review №72

Bought my Outback from them and continue to have all my services, one recall, and upgraded tires completed by them on a professional and timely manner. Highly recommend end-to-end experiences here!

Es
Review №73

We have been here before and happily returned with a simple issue. It was taken care of immediately and efficiently and we were on our way. Thanks Flagstaff Subaru!

Br
Review №74

Great folks, good price on a vehicle. Our salesperson Ace was excellent. Isaac the finance manager was friendly and informative. After having horrible experiences at Findlay this place was a breath of fresh air!!! This is the only place worth buying a car in Flagstaff.

An
Review №75

I highly recommend Flagstaff Subaru for helping me out with my dilemma. Kudos to Grant, finance manager, for helping me out when I left my car key inside my vehicle. GREAT JOB, Grant and Flagstaff Subaru.

Di
Review №76

On a recent roadtrip to the Grand Canyon from LA, we experienced a mysterious slow tire leak that required topping off every 20 miles. We had two tire shops take a look at the offending tire to no avail, but Brian and his team at Flagstaff Subaru correctly identified the offending part-a tiny slit in the valve stem. He courteously and quickly walked us through repair steps and gave us a fair and quick resolution. I will definitely visit this dealer again in the future. Its too bad they arent our local dealer!

Br
Review №77

Got my 2017 Subaru Outback here. Staff is nice. Have had work done on the car here as well. Services are just too expensive.

De
Review №78

Went for scheduled recall which was supposed to take 1 hrs. Took 2 1/2 hrs.

Am
Review №79

James and Isaac are AWESOME and helped me get great financing on a car I love. Thanks guys!

En
Review №80

Driving through Flagstaff I noticed that my wifes Nissan was over due for an oil change, we called the Nissan-Subaru dealership and they had us come in immediately, upon our arrival we were met by a gentleman service advisor, Bernie is his name within 30 minutes our vehicle was ready to get back on the road! Great service and very pleasant personnel. THANKS BERNIE!

Ti
Review №81

The guys in Flag were superb. Great service and easy to purchase. Kudos and a great car too!

Dy
Review №82

Very helpful staff quick and to the point, nice!

Ma
Review №83

I visited the dealership and test drove both a new and used car. They were really great to work with. Helpful, and not pushy like many other dealerships. Though they did not end up having what was ultimately best me, I would have been pleased to purchase from them if they did. I thank this dealership for respecting me by not hounding me when I found the right car elsewhere. If they have the right car for you, its a great place to work with!

Ka
Review №84

Steve was very friendly and patient. We took a couple cars out for a spin. He gave me various options for buying and financing a used car. Unfortunately, Im going to have to hold out a little longer. Nothing to do with them. I felt that he was upfront and honest with me. Then spoke with Adam the financial advisor, who was also very pleasant and helpful. I will go back when the stars line up. 😉

Da
Review №85

Our experience at Flagstaff Subaru was 5 star from beginning to ending! We drove there from Payson for a recall/replacement of the airbag in our 2004 Subaru Outback. Every employee we encountered during our time there was pleasant, efficient and helpful. While our car was being serviced, we spoke with Tom Browning about any used Outbacks they might have for us to look at and he was refreshingly helpful, with absolutely zero pressure or sales tactics.Jon shuttled us to a breakfast restaurant in a nice new Subaru Outback, and we thoroughly enjoyed getting to know him during the drives to and from there. The usual shuttle driver had experienced a blow-out on I-40, and Jon kindly stepped in to fill the void and transport us. He is a huge asset to the dealership- very knowledgeable, friendly, and a good driver. We were very comfortable with him as our chauffeur!The airbag replacement in our vehicle was finished earlier than they had predicted, which was a pleasant surprise. Ricardo, at the Service desk, was efficient and personable and there was absolutely no pressure for additional services on the vehicle, and he gave us a thorough list of things that might need attention at some point. No charge for anything- no hidden costs.Previous to todays experience at this dealership, I have never had a good impression of auto dealerships and have avoided them completely. After today, I am happy to say I would return to Flagstaff Subaru without hesitation.

Mi
Review №86

Great place. Going cross country and needed a little mechanical work. They got us in quickly and out quickly as well. And even ran it through the car wash! If I lived in Flagstaff this place would have my business! I highly recommend!!!

Be
Review №87

Austin from parts is an A-list employee. He called us as soon as our rack came in just as he promised then went above and beyond to help us put it on while in the freezing cold.This wasnt really his job but he made it happen anyway. Thanks Austin, we will be back!

be
Review №88

Best express oil changes in town. No appointment needed.

ra
Review №89

Its ok, nearest place to get my vehicle serviced

Ca
Review №90

My experience there was awesome!! Susan was very helpful and kind. She help me and my family get our new car. Other staff there were just as helpful to. So if your looking into getting a new vehicle I recommend that you see Susan. Thank you Susan for being helpful to me and my family and helping us get our new car.

Br
Review №91

On a 3-week, 9 state family vacation and needed the oil changed. Called ahead while in Tuscon and made an appointment for the following Saturday morning, 8:00a. The staff were super friendly, and I was done, and on my way by 8:45! Great job Flagstaff Subaru! Hope to see you again on another trip!

Ja
Review №92

Stopped by for a minor issue, treated like a valued customer, even I did not buy my vehicle here! The sales handled my ‘problem’ with aplomb, no need to walk over to the service guys!WOW! This is my new car dealer!!!🎉🎉Oh, I did not mention the key story. Other dealer need to order the ‘blank’; it came in, no call. I called, got the run around...gave up! But here I can get it next Tuesday, no hassle, no hang up!!!Oh, did I say, This is my new car dealer!😎

Al
Review №93

Love Subaru, Star car! Great service, they helped me connect my hands-free device because of Arizonas new driving laws. Sweet people, I have bought 2 Subarus from them.

Ka
Review №94

I would highly recommend buying a vehicle from this best price dealer. I as able to locate the car that I wanted online from their inventory with ease. I did all of my shopping online and over the phone as I live remotely and the dealer is 3 hours from my home on the Navajo Nation. Tom Browning was exceptionally helpful in this process from beginning to end. Each time I called with a question, he answered on the first ring and was extremely prompt with text messages. He took the time to send me extra photos of the interior so I could get a better feel for the vehicle before I arrived. I also spoke with finances over the phone and got my monthly payments established. Once I arrived at the dealership, I was in and out within an hour and a half (including test drive and exploring the vehicle). I couldnt speak higher of this dealership, Tom Browning or my experience buying my first Subaru. Two big thumbs up from me!

Be
Review №95

From first contact online to sales completion, this was an enjoyable and seamless car purchase. Our sales representative, Steve Johnston, was a pleasure to work with. We look forward to a long-term relationship with Flagstaff Subaru. No need to consider a Phoenix Valley purchase with Flagstaff Subarus extremely competitive, no haggle pricing.

Bo
Review №96

If you are planning to buy a new or used automobile I would highly recommend stopping in to see Steve Johnston at Flagstaff Nissan and Subaru. No high pressure tactics here; youre the boss. Also, no haggling over prices. One price fits all and that price will be the best in the area. Be sure you know what you want in your new or used car. Remember, youre the boss; but, their friendly staff will be glad to make suggestions if you wish.

Ke
Review №97

Fantastic dealership. Really! Didnt think dealers like this existed anymore. Susan, the sales staff was perfect to work with. It was very easy and stress free to buy a new Subaru, plus we got a good deal with our trade-in. Also got to work with the Parts Dept, Service Dept. and cashier and all were friendly. Plus the new Subaru building is very nice. I could have driven 20 miles to a closer dealership but instead drove 90 miles to Flagstaff and glad I did.

tr
Review №98

Friendly environment and very attentive employees. My experience here was just great. Ashlee did a great job helping me every step of the way, she went to great lengths to keep in touch with me, to help me get what I need. Left the dealership with a 2019 Nissan sentra!! Thanks Ashlee so very much.

Ma
Review №99

I brought my 2010 Forester here for the takata airbagrecall and it only took an hour and a half and they were super nice and gave me a brand new loaner car to drive around in! I cant wait to come back here when I have money for a new Subaru!

La
Review №100

I dread car shopping. I can honestly say that my experience at Flagstaff Nissan Subaru was great and totally different than what I expected from a dealership. My husband and I were not pressured in any way and Tom Browning spent a great deal of time letting us test drive numerous Subarus before settling on the one we wanted. He was knowledgeable about the cars on the lot and the features that were offered on the various models. I would highly recommend giving this dealership your business.

Information
37 Photos
100 Comments
4.5 Rating
  • Address:4910 E Marketplace Dr, Flagstaff, AZ 86004, United States
  • Site:https://flagstaffsubaru.com/?utm_source=google&utm_medium=organic&utm_campaign=google_my_business&utm_term=flagstaff_subaru&utm_content=listing
  • Phone:+1 928-522-6386
Categories
  • Subaru dealer
  • Car dealer
  • Used car dealer
Working hours
  • Monday:8AM–6PM
  • Tuesday:Closed
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:8AM–6PM
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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