Great service! Jerry hooked me up with a great deal and honest advice. Go see him for your next jewelry purchase!

Went shopping for a promise ring at the Genesee Valley Mall location for my lady, the manager and associates were awesome in helping me pick out the perfect one! She absolutely loves it!!! Cant wait till she wants it upgraded to that engagement ring! *nothing but smiles & blushes!* thanks again guys!

Been going to Kay’s for a while but today they really made my day as I recently had a problem with my engagement ring and it was misled by one of the staff regarding my ring but the manager was very quick to fix it! And I am happy to say that I will be coming back for more Business! Thank you for making my day!

Love how helpful they were to set up repairs to my wedding band.

Horrible customer service. The woman with dark hair and bangs speaks to you as if you are stupid and I believe the woman with red hair (possibly blonde? but I think red), makes unnecessary condescending comments.

Safeguard your jewelry and watch for stores that switch out diamonds.

Excellent customer service! They were patient, informative, and gave me the best advice!

Very helpful, knowledgeable and EXCELLENT customer service!

Very friendly..Stacy was awesome!

One star is pretty unfair but unfortunately Google does not allow negative stars so this will have to suffice. Kay Jewelers was the worst possible decision I couldve ever made for purchasing my engagement ring for my wife. What should have been an incredible experience was a giant headache full of arguments, lies and stress. I purchased a Neil lane ring, which I will say was exactly what I was looking for and it was beautiful but I purchased just the ring and they said there is a wedding band available but I did not have the money to afford both at the same time so I asked I can come anytime to get this correct? I was assured that it would be available whenever I could come back. So fast forward 1 year I return to purchase the band, of course we can get that for you sir. So I bought it and had it there in time for our wedding, when I got it the rings did not line up but they said thats because it hasnt been sized yet and once it is fused together everything will be fine. Fast forward it is sent out to get fused and suddenly its gone for 3 weeks, no one returns any calls and I have no idea whats going on. After several attempts to get my ring back the manager finally calls says its been there for a week and I can come get it, I knew it was wrong when I purchased it and there is no refund or attempt at making this right without some astronomical fee involved. I would never recommend or return to Kay Jewelers and I suggest you do the same.

Cassie was such a delight. She helped to find exactly what we wanted for our 20th anniversary. She went out of her way to make I found just what I wanted. 5stars because of her !!!!

Love kays always has the best rings at the right price and has the best workers ever thank you Carmen your the best always ask for her at the kay jewlers at gennesee valley mall

I love the whole staff there they are like family. All super nice and take the time to get me what I need

The woman that helped me pick out my fiancé ring was very helpful & had great knowledge of the value of gold & diamonds for your money.

The best people ever, I wana have them over for dinner. The best customer service ever.

My husband and I are always treated well and with respect whenever we shop or browse around the store. We have been customers for over 20 years and will remain customers far into the future.

This store is amazing and Carmen is the the boom. Thank you 😁

Will never do Business with Kays again after 40 years only shopping there and 50 thousand dollars later. And across the states from Washington., Hawaii Michigan etc. Do not let them do work on your Jewelry.

My wife loves everything I buy for her from here. Friendly, professional, knowledgeable, not pushy staff.

Worst experience ever at this store the employee dawn(whom is also a manager) is extremely rude. Ended up destroying my wedding set and having to get a hole new set. When I went back in to get new set soldered dawn was extremely rude.

Go and see Sam. She is very professional and will give you a great deal!

Absolutely horrible customer service. I sent my wifes engagement ring and wedding band in to be thoroughly cleaned and have them soldered together December 26th and was given a promise date of January 11th for service to be completed and the rings back in our possession. We leave for our destination wedding in Florida on the 17th so I was pleased with the promise date. Thats about all I am pleased with.I was contacted around 4:30pm today with good news and bad news. The good news was that the rings are cleaned and look perfect, the bad news was that they didnt get soldered together like the work order stated. I voiced my displeasure and was told that they could send them back out but couldnt guarantee wed receive them back before we leave for our wedding. I didnt have time to go to the store as I had to go to work at 5pm so my wife, Kristi, went to see what could be done for us.The manager told her that it was simply human error so he offered her a gift certificate for the inconvenience, which obviously is worth nothing to us. He then said hed rush the rings to be soldered and claims theyll be able to have them back by the 16th (how can they get the same service done in 6 days that couldnt be properly completed in 16 days?)I spent way too much money to have such a poor level of customer service. I bought her band, engagement ring, and upgraded the diamond all at once. When I originally purchased the rings I signed up for a particular low interest deal in store, but when I got my credit statement they didnt have me signed up for any deal. When I asked the store for help they told me its out of their hands and I need to talk to Kay Credit.I also took the rings in for their 6 month cleaning and warranty check up in October. One month later I received an email from Kay stating that I had not brought the rings in and was at risk of voiding my warranties. When I asked the store about this and brought them my paperwork proving that I brought the rings in, they brushed it under the rug and called it a simple computer error.I have had issues from the start and absolutely regret my decision of spending such a large sum of money with a company who clearly does not care about their customers. I planned to get another band to double band her engagement ring but will not be doing so as I refuse to spend another penny here.I hope this long, drawn out review makes it up far enough for positive changes to be made with them because as it stands now, Kay Jewelers and all Signet Jewelers Stores have lost our business.

Junk

Absolutely awful. Within seconds of entering the store they asked me to fill out an application to see what I could be financed for. This was, as they said it just to see what I could be financed for. Well, I received a credit card in the mail, which they never stated would happen. I ended up buying the ring from a local jeweler. Will NEVER buy from this company.

They found the ring I wanted and it was alot cheaper then it was online

Love this place!!!

Good sales lady

Great

Agree