Made an appointment for phone battery replacement...drove 42 miles and then they didnt have battery for phone. 2 hours and 84 miles wasted. A response from business was received. So... one thing I wish would have happened upon my appointment and my appointment reminder would be to say.....we do not have that item in stock but we can have it here day... I would not have had to drive from Athens to Florence and then back with nothing accomplished. Fix my problem and I will change my rating.

My first visit to BP+ was great. I even wrote a review how wonderful so I returned to purchase a motorcycle battery in April 2021. Then I returned today to replace the original battery I purchased from BP+ in 9/1/2020. Good thing the warranty was

Great service! I brought my dying iPhone 6Splus in for a new battery and the staff got me back in business quickly. Much appreciated.

Everyone is super helpful there, but the prices on batteries is absolutely ridiculous. I got four batteries there that cost $50. I later discovered that home depot sells 12 packs of the same batteries for half the price.

I brought in my Fossil watch to have the battery replaced. The tech, who seemed to be new, shattered the crystal in my watch, scratching the band in the process. I understand that accidents happen, so I didnt get upset. The manager on duty was apologetic and told me he would personally take it to a nearby jewelry store to have the crystal replaced, that the battery change would be free of charge, and the store would call me when it was ready. Over a week went by without notice that it was ready, so I called the store to check. They had lost my phone number, but told me it was ready.When I picked up my watch, the replacement crystal was nowhere near the quality of the original crystal. It had a scratch on the inside, and it is flat whereas the original was curved. Those things wouldnt normally bother me, but the crystal is so thick that it sticks out from the face of the watch and makes it look cheap.I decided to roll with all of that, though, and just chalked it up to a lesson learned. It has been two months since, and now the battery in my watch is dead again. The staff were all very polite, which is why Im giving the store two stars, but Im not thrilled that they tried to make their mistake right with the cheapest repair possible.

Always have the specialty batteries when I need them.

1 stop. 1 battery. Then home. No running around in 100° heat. Very helpful ladies.

The people behind the counter were great---friendly and professional. The price was reasonable.

This place has ALWAYS been top notch!! Service is great!

Lots & lots of things not even expected,& so much Varity with Great prices,With Great Prices...

They were friendly, quick and affordable. My son had 2 phones with issues. We replaced the battery in one and they cleaned the port in the other and we were all fixed up for less than $60.00! Excellent experience.

They was nice friendly an they got my battery for phone didnt take long

Staff didnt know their products

Had watch bettery changed in past, but they could not do it now

Always do a great job and have what I need. Have purchased watch batteries and bulbs in the past.

Service was good, fast and there are plenty of items in the store to view while my phone was being repaired. If I had one complaint, it would be I was not offered the 10% discount offered for booking a repair online.**Update 8/18/2021. My how a year changes things. My first visit to BP+ was great. I even wrote a review how wonderful so I returned to purchase a motorcycle battery in April 2021. Then I returned today to replace the original battery I purchased from BP+ in 9/1/2020. Good thing the warranty was

Dropped phone off early morning to have a battery replaced.the 2 people behind counter said mgr would have to do it, but hasnt showed up yet. When I called to find out about my phone. They said mgr had left and phone hadnt been worked on,and she would text him (mgr) . No call back again or update.called and a guy said that they broke the glass on my phone. It needed to go with me out of town. Pissst.

Clean store, open floor layout and organized. Staff were friendly and quickly helped. They have a lot more than just batteries. This was my first visit, but Ill be using this store again in the future.

Great variety of inventory, Quick and friendly service.

Needed batteries replaced in my key fobs. We were in and out in less than 5 minutes!

Service was great couldnt ask for anything more employees was very nice i highly recommended batteries plus Florence

GOOD QUICK SERVICE

Very helpful and something in stock that was difficult to find. Extremely helpful for my mom since I live out of town!

Really good battery at a good price plus 10% off. Battery was ready for pick up within the hour and sales person was polite and helpful.

Overpriced and the staff are not well trained or familiar with all their products. Only real plus is they are convenient and have decent store hours.

Customer service was great. I took my iPad to have the screen repaired. The gentlemen had my iPad fixed in a timely manner as well as kept me informed of the progress.

Very clean, nice people

Employees were real professional and courteous. Real friendly environment and quick service.

Van was so nice, knowledgeable and professional. Work was performed promptly and professionally. Price was quite reasonable.

Kind and efficient service

The employees are always helpful and polite. Also, they always have the specific battery that I need.

Very friendly staff. Expert on phone repair.

Deceptive practice. Was anticipating a $4 to $5 charge for a car remote battery, but was charged $13.13. When I asked what was going on, I was shown a sign on the counter that was previously turned where it was not visible from where I was standing (in front of the register). $11.99 plus tax is robbery for a watch battery being installed in a remote.

Great service!

Fair price, very friendly people. Quick service and online appointment scheduler.

Went to have my iPhone 6 screen replaced. They asked if anything else was wrong and I said everything was fine, just the screen cracked. They checked to make sure everything else was still working correctly and they said it was. When I got it back the home button would not read my fingerprint and if my phone screen is off I cannot turn the screen on by pressing the home button. I took it back to the store within 10 minutes and the guy there looked at it for about 15 minutes then told me he would have to order a part and he would call me when it arrived Thursday. No call. I called Friday and they said it was there. If they can fix it correctly then I will be happy. But right now I am not. They were nice at least. My phone screen also seems to have an indention near the button as well that I noticed right when I got in the car. If I ever crack a phone again (hopefully not), I know where not to take it.

Excellent Price and Quick Turn around for a Cell Phone Fix

06/12/18Staff was very helpful and professional. Store manager to sales associates were knowledgeable. Store manager even loaded battery for me. I ordered a marine battery and charger through batteries+ online ship to store. Thanks guys!

They always have what I need when I need it.Polite and professional too!

They carried good names in batteries but they dont last long. Bought some marine batteries for my bass boat trolling motor and theyll last about 8-10 hours vs 12 or 15 hours before a charge in the old auto zone batteries I had in the boat before. Tried some AA and D batteries in my trail cameras for hunting and they didnt last as long as expected and some ended up busting and messing up a trail camera. Bought some $5 batteries at dollar general and they lasted for a couple months vs about a month. Long story short dont pay double for less

Nice staff👍👍👍

Quick and easy to order online and pickup at our local store.

Great customer service!! Very impressed!!

The people that work there are very helpful and knowledgable about their products.

Pleasant place

Ordered online & when I got to the store it was the wrong battery. The sales guy found the correct battery & I paid the difference and left. Sales guy was very nice and helpful.

I was told I needed a new battery on my electric wheelchair. They checked the battery first and told me it was something else not the battery. They could have sold me one and I would have not known the battery was not part of the problem. They are also good about coming to my van and delivering. Koodoos

This is the 2nd time Ive used Batteries Plus Bulbs for an iPhone battery replacement and it wont be my last. Great fast service!

Good

It was nice a lot of the people there didnt talk that day they talk to each other but the person helping me was very friendly and got me the batteries I needed for my step machine

These people are off the.chain awesome fast and very courteous.. They get the job done and are more.reasonanly priced than orher.places. I highly recommend

I’ve broken my iPhone 7s screen twice, and this being the only place near me and the reviews were good I thought I would give it a try. The first time I went in was when I broke the original screen, the staff were nice and they had it done in about an hour. When I got the phone I was very disappointed. The screen was awful! The colors are dim and low quality. The screen also has visible pressure points near the bottom. I thought it may have been a bad screen, I was angers paying 180 bucks for such a peice of junk. When I returned to get another screen it was equally as bad. And I noticed that the top of the phone was scratched up and chipped from them removing it without proper care. I also noticed A SCREW WAS MISSING from the bottom portion of the phone on the right side of the headphone jack. I’m am very disappointed and displeased at the quality and work they did for me paying 180 bucks twice for a knock off screen that probably cost 50 bucks. I would NOT recommend getting your phone fixed at WE FIX IT phone repair. I’m disappointed and angered at the quality and the lack of care they used handling my device. It feels like I’m in 2005 with the screen quality. Not to mention it stops responding and I have to turn the phone at least 20 times a day. I should’ve saved my money and sent it to Apple for an authentic repair. I’m pissed off at the quality for the screen I got and how they treated my phone. (Which I paid an arm and a leg for) Do not get your iPhone screen repaired here. I’m beyond angered and annoyed.

Very friendly staff, great quality!

Very friendly, and helpful staff.

It was very easy to use website

I crushed my Samsung s8, they replaced my screen in just a few short hours and it works excellently!

Fast, convenient service and delivery. Batteries Plus in Florence Rocks!

Good place fill with people that know what they are doing.

If i could give this place a minus a million stars i would!!! Very rude employees who do not stand behind there policys. Would not recommend this place to my worst enemy!!!!

These people are great. They let me test out my jetski remote lock before even before I had bought new batteries. They also charged my dead jetski battery at no charge.

Excellent service. Knowledgeable staff. The place to go!

Great customer service and low priced.

Great bunch of people knows what they doing

Found what I was looking for and a very knowledgeable staff

Well after using squaretrade to replace the screen, the network dropped to one bar and the microphone speaker was crackling while on speaker.

Get your hard to find, specialty batteries here. Good customer service as well.

Very professional service. Polite, friendly and helpful staff.

Ordered on line had my order ready 30 minutes later!,Friendly, fast

Great and fast service!

It would be lower if I could post half a star. I called early last week to get quoted a price for some bulbs, then I went in at the end of last week to prepay for the bulbs that was told had to be special ordered. Thats understandable. I was then told that I had to buy 10 bulbs even though I only needed 2 because they could only order in that amount. Again, not really a good business practice in my opinion, but I ordered them because I needed the bulbs. So Im quoted a price, I go to the store and prepay for 10 instead of 2, get my receipt and wait. I get a phone call a few days later saying they had new info on the bulbs. Now the price has gone up on the bulbs and they have to charge me more per bulb and that if I want to get my bulbs I have to pay the upcharged price. I told the guy on the phone that I was quoted a certain price, AND ALREADY PAID THAT PRICE, and they were supposedly ordered last week. I asked for the managers name and number. I was told the manager was Alan Lee and he is the franchise owner, that this was his idea, and that if I wanted the bulbs I had to pay the new higher price to get them. Against my better judgement I just asked that the bulbs be ordered because I needed them and that they already had my money, and also that I wanted to speak to the manager/owner when my bulbs came in. To let everyone know, this is how they do business at the Florence, AL store. I havent recieved my bulbs yet, so well see how that goes.

Great place for batteries and bulbs.

Waited in line for 20 minutes, while the only guy there worked on someones cell phone. Then he had no idea what battery I was asking for, even with provided part numbers...

Way too expensive. not friendly staff. couldnt help any customer that came in.

Didnt find what I was looking for, but service was okay.

Knowledgeable and helpful staff.

Great service! Friendly people!

Good service...great knowledge

Great customer service

The staff is Rude. The managers are under educated in how to run a business as well as the product they sell. Tech work is done slowly. Up selling is over board. The store smells like a gym locker. Management and employees were overheard talking badly about ex employees. They sold me a cell phone battery I didnt even need.

Fast friendly service!!!

They have any battery you could possibly need.

Excellent Cost, Product Quality and Service

Do not let them repair anything. Repair my phone it last about 4 hours. Now they wont stand behind the repairs or refund the money. Rude, unprofessional and dishonest.

Very good experience, fair and as stated.

Guess what? Batteries all kinds.

I saw an ad that said they installed purchased auto battery. When I went to pick up battery I was told they did not install on my model. Somewhat disappointed.

Fast, friendly service!

Great serviceGreat service

Quick, Friendly Service

Bbbb

Watch batteries cheap

Whats not to like!