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GameStop
7753 Mall Rd, Florence, KY 41042, United States
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GameStop
Comments
As
Review №1

Loved this GS. Went in looking for ps4 games which we found a great selection of. I also took my younger son in and he loved all of the merchandise. This store has the most merchandise that I have ever seen in a GS. It is a big store on the inside too which was very nice. It had plenty of Pokemon items and Five Nights at Freddys which is hard to find nowadays (July 2021). I will definitely shop here again!

As
Review №2

Extremely nice workers and nice place to go to get games and merchandise. Best GameStop around nky has alot of room and well spread out. My favorite one to go to.

As
Review №3

Jacob was so polite and nice! I came in 20 mins before closing and he was by himself and pretty busy with other customers and the phone but was still super courteous and kind. Thanks Jacob, youre doing a great job!

Ja
Review №4

They e really simplified everything, and there isnt as much to choose from anymore if youre an in store shopper; however, they are very helpful when it comes to trying to find something, or order anything, and the store us extremely clean. Trade Ins are still disappointing as far as value, but thats the industry as a whole. I prefer this store over all others in the surrounding area because theres never a hassle when I need to find something or want to know where to go if they dont have it in stock. The polite customer service is appreciated as well.

El
Review №5

They were awesome to me and my son. We went for a ps4 they said they were waiting on the ups guy he showed up and the young man went into the back and got us one. He helped with games headset so I dont have to hear it. Great work

Ic
Review №6

I was ignored the first day I went in and all I was getting was D&D Dice, the next day I came in and found that for $20 more I could get the Full Bundle of a game on PSN rather than buy the base game and having to spend a lot on DLC later. Kinda seems obsolete.

Br
Review №7

Came in to purchase wireless headsets and rechargeable battery packs and docking stations for Xbox controllers. Had a look around and they were almost out of stock in all headsets and they were only available through an online order. This is fine and I understand that times are tough. Other than that they were great. Sales rep treated me like a different customer and looked to solve my individual needs. Still wish we could be in a post covid environment with more games to look at and no masks.

fa
Review №8

Helpful staff, store seemed like it did not have as much merchandise.

B
Review №9

Yes, GME please! That said, store is clean and the staff is helpful and friendly.

Jo
Review №10

The crew here is always helpful and top-notch. Best Gamestop Ive ever been to.

Br
Review №11

Great selection and good prices. Love the trade-in option.

Lo
Review №12

Just want to know when you all are going to have the Xbox one in

Je
Review №13

Great place found everything i needed in one trip

th
Review №14

Great place. Alot of good interaction

ri
Review №15

I love their shirts and socks

Yo
Review №16

Better than all the other GameStops in the area

Ro
Review №17

Im part owner of the company and they didnt even have the decency to have the PS3 games in stock that I was looking for

st
Review №18

Playing all night again. Happens everytime i visit this store.

Te
Review №19

Great workers

St
Review №20

Not a bad place to find games. But also not a good place to sell your games. The customer service is not bad, and the workers can typically tell you if a game you never played is good, and or worth the 60 bucks your about to drop. If gamestop gave better deals on buying games, they well get 5 stars.

Le
Review №21

Cool place with games and lots of collectibles. I check periodically for clearance which changes weekly. Prices on collectibles are a few dollar higher than other places.

AD
Review №22

Great store. This location has a lot of space and a huge selection. Besides games they carry a ton of toys and figures from games and shows and pop culture. Game related T-shirts and clothing as well. The staff is very helpful and friendly.

Da
Review №23

We come here to buy and or trade games. They have and give fair prices, even on games that have been bought used taken back for trade. I dont believe that there is another place in town that will do this. Check it out sometime and find out for yourself.

re
Review №24

Great selection! Courteous staff. Very helpful.

Es
Review №25

Very helpful and knowledgeable team!

Ro
Review №26

I came to make a return because I got my son the wrong game and they refused the return because an associate sold me a new game without it being in the protected plastic so they tried to say it was not new and it had been opened when we never opened it. They made a mistake and wanted to punish me for it. That is so unfair. I asked them to run the tapes back and he lied and said he could not but if I was stealing or if they called the police they would be able to run the tapes back.

TH
Review №27

Nice fast Good service

Ix
Review №28

Gamestops stock price has dropped sharply since the start of the year as investors continue trading on wall street as they continue their search on a number one market share in a recent trading day in new England as the company has a strong market in a region where the company will continue to invest in a large and profitable company in a 3country market for a company like market and is a great company has a great reputation and the best value is

AJ
Review №29

Way too small of a location. Employees are nice, but you can tell theyre overworked in a small, hot space. I feel for them during the holidays.

La
Review №30

Great place

Al
Review №31

Good selection & decent prices. If you like games youll love this place.

Ni
Review №32

Still love going in and walking around Game Stop. This is one of the smaller GS locations though. I find the stand alone stores to be better stocked, and less crowded.

Mi
Review №33

Always a good selection just didnt have what I was looking for this time

Ka
Review №34

Kellys store is something to behold. The shelves are always well stocked with the most wonderful variety of collectibles and games, the store is always immaculate, and most of the staff here are some of the best in the GameStops in the Cincinnati area. If you are looking to go to a GameStop in NKY, I highly recommend coming to this location, or the smaller location based off of Houston Road.

Ga
Review №35

Great for buying video games. Good selection of used items.

G
Review №36

This GameStop has a lot of collectibles and a ton of variety. Can be very busy but the line moves fast.

Tr
Review №37

Great workers always want to help they do their jobs right thats why Im a returning customer.

La
Review №38

Not a whole lot there at all but the staff person was nice even though he by himself!

Ap
Review №39

Great prices on factory refurbished game consoles and extended warranties are available for a reasonable price.... Also good prices on used games

SS
Review №40

Employees are extremely welcoming and helpful. Very good atmosphere and comfortable place to shop for a game.

Re
Review №41

Clean and attendant very knowledgeable. I ended up getting more than what I planned on buying

Ke
Review №42

Love this location been coming here since I was a kid great employees who know their games

Ol
Review №43

Very big store and very nice selection, along with friendly staff. Very well kept and a nice place to shop!

Du
Review №44

Two employees were slowly going through trade ins while one person was left ring out a long line of customers. I put my selections done left because the wait was too long

JR
Review №45

Service was bad when in it came to the process on the games. 2 didnt ring up the price on the tag and had to correct them on both then it seemed like I was wrong for brining it to the attention of them. Not sure u will come back to this location.

Je
Review №46

Good selection.. Trade rates arent worth it unless they are doing some type of extra credit

tr
Review №47

Theyre peoples good theyre nice

Ke
Review №48

Boy sends it all here ♥️

Ke
Review №49

Another great GameStop that gives you good service and lets touch browse as long as you want.

Kw
Review №50

Great place to take the grand kids.

Mi
Review №51

Just an overall great store. Huge selection

ca
Review №52

These guys really work hard to make you happy

Br
Review №53

I get my sons video games here because they have good service 👍

Kr
Review №54

This is one of the biggest GameStops that I have seen, great staff and selection of games and gear.

Ka
Review №55

Love the environment everytime I go into GameStop, the staff is always super attentive and kind! They always have some sort of deals going on. They have new and pre-owned items, as well as tees, plush toys, collectables, hats, socks and etc. Whether you are just looking or buying they always have something that will suit your fancy.

Br
Review №56

Great layout and selection. Nice staff

Je
Review №57

Nice big store! Got a lot to choice from and very friendly staff!!

Pe
Review №58

I did order pickup for a video game and it took a day for them to get the order😡🤬🤬🤬

To
Review №59

LOVE it... we go all the time.

Jo
Review №60

Didnt have what I was looking for but tried really hard to help me.

Mi
Review №61

Staff just makes fun of you.

Ka
Review №62

I love this place,the staff are very helpful and make this place even better than it already is,I’m extremely happy every time I shop there😊😊

Ke
Review №63

A little pricey but everyone is very helpful.

Sh
Review №64

Very nice people.

Jo
Review №65

Great selectiion, knowledgeable staff.

Ne
Review №66

Here alot with my 11yr old, spent alot of money but its a great place to get what you want!

al
Review №67

Ive used three different phones on two different days to try calling this store - pure static. A retail store without a phone is useless, theres no reason people need to waste their time driving to a store for questions.

Na
Review №68

When ever I go to get a game it works fine, I would defidently recommend this store.

Ch
Review №69

Customer service is dead no game was there for me

BO
Review №70

They haven’t change the working hours

Ho
Review №71

Horrible Service!! Not even close to the one in Norwood (Rookwood Plaza). They lack the intel on certain products (games), that should be given at time of purchase OR PREORDER! Update: 5/25/19 review stays the same. Service is horrible. Young, tall black man was absolutely useless. Knew nothing about his job.

Da
Review №72

Nice store, a!ways good service

Su
Review №73

I definately suggest gamestop fir sl gaming needs. They have great deals and signup for the powerup membership. So many discounts and deals

Ca
Review №74

They are very friendly and the HTC Vive they have set up is really cool.

Al
Review №75

Very knowledgeable and Nintendo friendly

J
Review №76

As always, a little pricey but I cant stay away.

ro
Review №77

First time there ok today but Ill let you know later

Ki
Review №78

Just about everything you need for your gaming system.

Na
Review №79

Best GameStop around, friendly staff, extremely knowledgeable and willing to help you find what you want even if you buy it elsewhere.

Ro
Review №80

Dont sell your things to them. Ripoff

Pe
Review №81

Always have what your looking for and if not they will get it for you from another store.

An
Review №82

The pre-owned game CD prices are way more than the NEW ones you can find in Walmart.

Ga
Review №83

Ok if you are a gamer or like games

Th
Review №84

The Forence Rd GameStop is the largest store I know!

Da
Review №85

Stay away right now they confirm orders then when you go to store they cancel them tell ya its going to take days to refund your money all cause they lied Amazon refund right away if they cancel plus if your going to chance it might as well save money this is worse than eBays bidding

Te
Review №86

Employees are nice. This place gets crowded though.

Bi
Review №87

Fair price, easy to find

Mo
Review №88

All the games I wanted

Re
Review №89

Always friendly and helpful.

Tr
Review №90

Very knowledgeable employees

Jo
Review №91

Pretty good place

Fi
Review №92

This will always be my favorite location.

De
Review №93

Im confused with all of this but my grandson seem to really happy

Da
Review №94

Great customer service

Je
Review №95

Found what I was looking for and more. Friendly staff.

Mi
Review №96

It was ok.

TJ
Review №97

Love this place

De
Review №98

Went and bought a game yesterday and it wont even work

Ra
Review №99

Good deals

St
Review №100

Tiny, crowded, and evil service people... bout sums it all up

Information
12 Photos
100 Comments
4.1 Rating
  • Address:7753 Mall Rd, Florence, KY 41042, United States
  • Site:https://gamestop.com/store/us/ky/florence/1623/florence-square-gamestop?utm_source=gmblisting&utm_medium=organic
  • Phone:+1 859-371-1950
Categories
  • Electronics store
  • Cell phone store
  • Collectibles store
  • Video game store
Working hours
  • Monday:12–8PM
  • Tuesday:12–8PM
  • Wednesday:12–8PM
  • Thursday:12–6PM
  • Friday:12–8PM
  • Saturday:12–8PM
  • Sunday:12–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Delivery:No
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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