Only been here once. Arrived 15m before close on a Monday evening. I simply needed to tape up a box and affix a prepaid shipping label to it. The silver-haired woman who assisted me was so kind & helpful.

These drivers are lazy! I’ve been waiting for a package all day long signature required! I work from home. There wasn’t any knock on my door what so ever and now I have to pick up my package at their location. What’s that point! Very dissatisfied!

I ordered a package internationally and paid a ridiculous amount to have it shipped in as soon as possible. Not only did my package not a ride a single day early. It did not arrive at all. I have made a claim and it is nearly a week later and I have heard nothing in return besides they’re trying. I sincerely hope they are able to find my package otherwise they will have ruined some thing that I was super excited for. This is not the first time this is happened with FedEx. I am highly disappointed

Ordered an item needed for work a week and a half before needed. 3 day shipping. This item and another I had ordered were both put it for delivery the same day. One item was dropped. 6 days later and I still DO NOT have the item needed for work TOMORROW and NO ONE can tell me where it is. This entire company is a joke. Unprofessional. Lazy. Everyone has a different answer. I’m truly hoping the inperson staff can find it when I walk in tomorrow morning.

This is the Bermuda Triangle of FedEx sites. Be wary of this place, the dark depths of this facility seem to absorb expensive packages. Perhaps a creature of old rests beneath this place and needs iPhones, high end cosmetics, and designer shoes to feed his insatiable appetite. The expensive merchandise purchased by unsuspecting online shoppers keep him docile so he will not wake and destroy us all! Thanks FedEx for saving humanity I guess my missing iPhone isn’t so bad when I think of what’s at stake!

Very slow.. drop off or pick upYoung man at the front counter needs help, especially busy days. I have patience and don’t mind but lately this location is not on point

Complete lost my package. It was a new iPhone pretty sure someone at the facility stole the device. This also happened to a friend of mine. I’ve had to file a claim with Verizon (which they were beyond helpful), but due to FedEx “losing” my package my deliver has been pushed back over a week as well as several hours of my life lost contacting customer service.

Paid $65 shipping to ship a beach cart for a trip. Package took longer than was supposed to. Then when the tracking showed out for delivery I called to see when it was gonna be delivered due to it being after 5:00 and then they tell me its NOT gonna be delivered because there were too many packages to deliver so it will be following business day which is MONDAY bc today is Friday. We have to start voicing our opinions when we order and ask do you ship Fed ex? If they do order from somewhere else. Fed ex does not care about us so why do we care to do business with them? Two months ago my package disappeared couldnt be found so the company sent another and had to eat that money. I will now start asking who my businesses use to ship. This is unacceptable.

They need better drivers and better GPS. The driver parked on the street beside my house and never delivered my package, even with the gate open and several places to leave my package in a secure location. Then updated the status to say they could not deliver the package. I will never use FedEx again.

I order from chewy for my dogs food which uses FedEx express and this is the 3rd time I will end up with a late package. I am out of dog food now and have to go to the store to get some because they cant deliver their packages on time. Due to FedEx i am probably never using chewy again unless they switch carriers.

Two shipments a day apart delivered to the same wrong address. I spoke with someone named dexter at this facility. He laughed at how upset I was and made lite of the situation. He then proceeded to tell me the driver would go back to where he supposedly delivered the packages and get them. The driver would then call me when he was on the way to my house. This was of course a lie. When I called back after being hung up on, I was told Dexters supervisor wasnt available. I asked to leave a message on his voicemail and was told he didnt have one. Then I was hung up on again. Its always their word against yours and they protect their own. This facility as well as fedex as a whole is garbage

Zero stars! Terrible delivery service! I have had 5 package problems in the past 3 months. Two were put in my mailbox, one of them got picked up by my mail carrier and shipped backed to FedEx took a couple weeks before they figured it out. The last two were delivered to the wrong address - two DIFFERENT neighbors. Thankfully the neighbors were nice enough to let me know. Both said how stupid are these people? They cant read address numbers? Got one on the truck for delivery from 5 days ago and everyday the delivery date changes to the next day. Oh and customer service wants the shipper to follow up.

Good customer service.

Very nice and helpful people.

I love that you guys delivered my package to the wrong place, I opened a claim and you declined it WHEN YOU DELIVERED MY PACKAGE TO THE WRONG ADDRESS!!!! LEARN HOW TO DO YOUR JOB!!!!

Im very disappointed with FedEx right now. This location is great and the staff is helpful. But the phone customer service is one of the most ridiculous nightmares to deal with. They are worthless for help.

The customer service is beyond terrible!!! They lied about coming by my house saying I wasn’t home so I checked the camera system and no one ever came by!! This location needs a serious overhaul because the obviously don’t give a $h!t!!!

Wonderful great place and nice to be apart of love it

I received a rude voicemail today from one of the employees who advised me that she called several times throughout the week to edit my address for the apartment number. She threatened that if I didnt respond by Monday, the package that I was expecting would be sent back.Its frustrating to be called by three different numbers during the work day about a simple error on the senders behalf.1.The driver called me from his personal phone and left a voicemail message. Which Im not sure thats within company policy. However, I called him back but his voicemail was full.2. The local shipping center answering service is automated, and directed me to the national 1-800 customer service line.3. I called the 1-800 automated line and had to wait to speak with a customer service representative. I gave the representative my full address on Monday 7/20/20.The rude voicemail that I received was sent today (four days later). I had to call the national customer service line again and explain the situation. I was told that my information was not forwarded. I was told to hold and was informed that the local Center has my apartment number now.Although the package that I expected on Monday still hasnt been delivered on Friday afternoon.The organizational structure is poor, because I couldnt and wasnt encouraged to contact the local shipping Center directly which is more convenient and wouldve eliminated the possibility of my information not being forwarded.The sender wasnt contacted until Friday and by company policy the sender is the only person authorized to changed the address.Finally the customer service is very poor. There is never an excuse to speak to a customer in a rude tone. The goal is to rectify the situation. Not enough effort was displayed to rectify the situation after I received lackluster service.Be aware of the Fed Ex Shipping Center on West Lucas Street.

Horrible service. For 3 days I have been getting notifications that my delivery is schedule for the day and its being push back. The worst thing is that Fedex has the nerve to lie and say they made a delivery attempt, while I have been sitting in front of my window waiting for my delivery and I even have cameras around the house and no delivery. There is no phone number to talk to someone, the phone number provided is automated. But I figure, the only way to combat this is holding the shipper responsible for not holding fedex accountable. You see, Ill give a call to the shipper and tell them that I will refuse and send the order back and that for future orders, I will be ordering from Amazon and you will see how immediately they will give fedex a call.

Excellent customer service.

I wouldn’t let them ship a stick of gum for me if my life was depending on it. If I could give them a negative star I definitely would. I paid extra for express shipping and still have yet to receive my package. They don’t have a direct phone number to this faculty and on top of that the driver delivered my other package to the wrong address. I definitely will be using UPS from now on

Always helpful and ready to answer questions about shipping items.

Paid extra for express delivery now push back a 3rd day correction 4th day

Terrible unorganized cant find a thing dont know how management lets it run this way

Our local FedEx delivery driver in Little River, SC is NOT doing a good job. Tracking for our FedEx packages show delivered to front door. That is NOT happening. The driver just throws our packages in our back yard or driveway. Luckily, nothing has been damaged. Also witnessed same driver throwing a package into a neighbors yard. This is unprofessional and disrespectful. I understand taking precautions during COVID-19, but we as a customer, deserve more than a tossed package. All of our other carrier deliveries DO leave our packages on our front porch. This has been going on for about 6 weeks or more. Not sure if we have a new driver. If I have an option, I will never purposely choose FedEx. Someone needs to fix this situation.

If I could select ZERO stars I would. This location has had a package of mine since Saturday 7/19. The delivery date has changed to the next day ever since. I tried calling customer service and they are absolutely NO HELP AT ALL! Im paying for something daily that I cannot access. FEDEX SUCKS! Never will I ever choose this company as a delivery method.

Awesome customer service. Even though one of the registers was not operating, the young lady was in good spirit. She was assisting customers as fast as she could. She was still able to present each customer with a smile.

I ordered a package that was coming from Texas it took 2 days to get from Texas to Charlotte and I still haven’t gotten my package because it took 3 days to get from Charlotte to Florence. I was sent messages saying package will be delivered on this day and as of 4/4/2021 I still don’t have my package will never use this company again.

Worst shipping service ever. Packages are constantly being dropped off at incorrect addresses. Whenever packages do arrive they come in a unmarked van which makes me believe that they are outsourcing the shipping. I never have any problems with UPS so it seems like the workers at FEDEX just dont care. If you have a choice go with UPS

Just down the street & my worries was over....🙂

Refused to deliver - complained there were too many and too heavy - none were over 40 lbs. YOURE A DELIVERY COMPANY!!

This is horrible. I tried calling to let you know that my $205.00 order has been delivered to the wrong place and not my house and nobody or your recording was no help or you have done nothing but tell me it is closed. Package # 973462529241. You delivered it incorrectly and you need to find it and deliver to me ASAP. I worked in customer service for many years and never had anything like this.

I ordered my item on 7/20. It arrived in Florence on 7/31 @ 6am and then was placed on the truck at 10:10am. The tracking updates said that it would arrive by the end of the day on 7/31. It was never delivered and the arrival day was changed to 8/3 then 8/4. After it did not arrive on 8/4 the status then changed to “Pending” with “No delivery date available”. I called Fedex using the only number they provide and spoke to an automated message every single time.. I finally got to speak to a representative that could not give me any information regarding my package other than the information I already had. They said that they would open an investigation and someone would call me with any update they had. I have yet to hear from anyone from Fedex regarding my package. This is disappointing to say the least. Based off of my review and many others, something needs to change within this company.

Easy to locate. Friendly, efficient personnel. Clean.

Had a hard time getting through to an actual person and when I did, i could not understand him. Had a package delivered to the wrong house.....TWICE!

Melondy and staff went out their way to send my package out. More places need Customer service and employees who love their job that greet customers as well as the Florence FedEx.

Quick and easy

Nice and quick service with pleasant workers! They even printed my label up for me. Id definitely recommend this location.

Fast,efficient,kind,courteous service!

OMG!!! The rep behind the desk was so helpful. I was clueless and she guided me and made so many great suggestions. My mind was blown with how nice she was. I really dreaded going here but she is an asset and changed my whole view. Love, love, love the experience I had here.

The service was okay and they always do a good job with my shipping needs, but the person on duty didnt seem to be very interested in getting to me in a timely manner. She was going about her daily routine of beginning a new shift. Most of the time when people cant get to you quickly, they always make sure you know that they are aware that youre there and they will be with you as soon as possible. My customer care person was very polite, but probably needs some training on customer service. I am disabled and would have liked a little more help getting my package which was large into the building.

Im am so mad and disappointed in FedEx. My shipment was supposed to be delivered on 9/13 then was changed to Monday and then changed to Tuesday. And I still havent received my package and can not get anyone on the phone to tell me where my package is.

If zero stars were possible, that’s what they would get. Consistently late, package will be out for delivery, then it’s back at the facility by 2 or 3 in the afternoon. Two days later still no package. This hub is awful, and there’s no way to actually get in touch with them since there’s only the 800 number.

Fast service.

Had to drive out of my way to fedex to get an issue resolved

Friendly staff. Great customer service.

Lazy..... The workers out of Florence S.C. are Lazy..... My package has been on out on delivery twice.... do to weather and natural disasters my package was sent back. Both times it was a hot sunny and pretty day..... lazy. I do not want to shop with anyone that ships with FedEx. Ups.... or usps. Worst..... Just the worst.....Lazy Lazy....... lord they dont need a job..... I am not say all FedEx works. Just the ones in Florence S.C. . Worst works.

Awesome customer service.

Super helpful--special shout out to your employee Monique for going out of her way to assist. Thanks!!

Deliveries are always on time. Sometimes they arrive a day early.

FedEx is awful. They’ve lost an extremely important package and the phone # listed is the generic one where you get connected to some foreign person who doesn’t have the power within the company to actually do anything other than tell you to contact someone else. I need the phone number for THIS SPECIFIC FACILITY to see if my package is even here. I ordered on the 18th, it shipped on the 21st, and has been sitting somewhere since the 26th because they rescheduled my delivery for the 27th yet it’s not here and totally mia. Screw this company.

Some amazing couriers, best in the business.

They didnt have any tape for the customer.

Package showed it was out for delivery. Sat here all day for them to say a delivery attempt was made at 6:30pm(BULL). Same thing the very next day, another delivery attempt at 8:30pm (Yeah Right) while me and my family all sat in our home. Obviously they don’t even attempt to deliver! USE UPS/USPS PEOPLE!!!!!!!!!!!!!

I will never use FedEx ever again. I paid for delivery and all I get is pushed back, day, after day, after day. On truck for delivery and by the end of the day are lies. Every time I call to ask where is my package I get told they will add a note. Now I feel hopeless, what do I have to do to get them to deliver what I have paid them to deliver? I am sick of being passed from agent to agent when trying to get results, and no one can give me any results. I was promised it would be here yesterday.Never use FedEx. They do not care. I could of gotten my delivery with USPS for cheaper and it would of already been here. UPS has never done this to me.FedEx, never again.

What a joke. Will not give a update on package. Delays because help. Back and forth . People who work there will tell you anything to get you off the phone

Absolutely horrific. You pay extra to have something shipped in 2 days and 5 days later they have the package sitting in the next city over and can not deliver until the next day. Absolutely ridiculous, and then someone from the other side of the country is who you have to speak with. THEY WILL REPAY AND THEY WILL SEE MY FACE FIRST THING IN THE MORNING IT WONT BE PRETTY. DO NOT USE FEDEX ALWAYS USE UPS. WAY BETTER SERVICE AND ALWAYS ON TIME.

Good location.

Fast and easy

Fast friendly service and well knowledged Ill shipping

This location for Fedex has the worst customer service ever! If these people worked at any of the locations up north they would be fired asap! They only want to do what is easy for them...they do not care what is needed by the customer. LAZY!

So far so good. Its a very small lobby, but they have what you need to get your items shipped. I havent had any issues with their customer service, though the lack of greetings seems to get others upset. I go in to handle my biz, not to look for huge smiling faces.

My package was supposed to be delivered in one day but wasnt due to weather issues...it was 70 and not a cloud in the sky. So they pushed my date of delivery to the next day without telling me. Then I called and requested them to hold it .no one seemed to know what was going on throughout the entire process .Ill use ups or USPS from now on

I had package that was supposed to be delivered on the 27th no package then on 28th they assured be delivered that day, no package; them called again on 30th assures someone from distribution center would call, no calls and no package. Called again assured be delivered by 8:00 pm at 8:30pm called again and was told somebody from the distribution center would be called me. Still no call I it’s the 1st no call and no package!!!Worst customer service Organization I have ever seen. “STAY AWAY FROM FED-EX !!!!”Ned to change their name to FED-UP!!!!

Horrible. Was supposed to receive a delivery 2 days ago that I need tomorrow. For the last few days all it says is Delivery Exception with no further details and no severe weather whatsoever.. I can not get in touch with the center because they do not post their phone number anywhere. And when you contact the 800 number it is all outsourced overseas and theyre as helpful as a bag of bricks in a sinking boat.

Never delivers on time. Last three deliveries were late. Always an excuse. Since when cant FedEx deliver in the rain. Have never gotten a scheduled Saturday delivery. Then have to wait until Tuesday for them to finally deliver the package. One star is more than they deserve!

This is the worst Fedex location ever!! I recommend for shipping use UPS or DHL!! I was scheduled to have a package delivered and the driver instead of dropping off package 📦 ties it to the mailbox because it was getting dark out and when I ask the customer rep why didn’t he just call because my phone number was on the box she stated that’s not policy but when I ask her was is policy to tie it to the mailbox she then states she can’t answer that question. 🤔🤔 I will be reporting them to BBB. They don’t even deserve a star ⭐️

Great place. Pretty easy to get to.

Ive lived here over a year and FedEx is the only delivery service that continuously tells me my address is incorrect. Ive had to go up there to pick up every package. UPS & mail reach me with no issues. I receive a lot of deliveries so today I changed all accounts I work with over to UPS.

Super friendly staff and great service!!

The service is good here. Also the employees are very knowledgeable and friendly.

The staff at this location is great! Ive never had a bad experience here.

Boxes clearly marked 1 of 2 and 2 of 2...first box delivered Thursday when expected...instead of sending the boxes together...the driver somehow did not get the address correct...i was told by 2 employees that it would be delivered on Friday...at the end of the day called to find out it is scheduled for delivery on Monday or i could pick it up for the 3 hour drive even though they have been paid to deliver it! they do not care...i would not order from Hayneedle because they use Fedex

The lady usually there when I go is always nice.

Dont even have the energy to deliver to the correct address never use them if I dont get help with my package going to call the police

Great customer service and fast and friendly...

Always fast and friendly service.

AMAZING staff, always very helpful. Management is superb.

Place and a service on this end was excellent but my package was destroyed when it arrived in California on time this is the second food package that Ive had to get missing a destroy Summit right

They are fast, friendly, and courteous! I may never use UPS again!

Package was supposed to have been here wensday still not here

Fedex, Florence SC is horrible. Customer service does not exist at this location. They never deliver on time. They always have excuses like due to weather conditions there was a delay. Yes it rained in Florence the day of my scheduled delivery, but not in Kingstree where I live. Whenever I order things going forward from Walmart I will use site to pickup.

They were expensive. Not to friendly customer service.

Arrow 9/10am today 02,09,17, I walk in no hello no good morning, the where just like this, what you need to do, the ladys the where there are the most horrible coustumer service, i ever have hope the manager see this msg, and say something to this ladys

A place to ship stuff. Staff friendly and helpful.

Couldnt find my house becasue of temp drivers. I had 2day shipping and still have not recieved my stuff. And customer service doesnt help any. Go UPS.

Always courteous

Great service

Very helpful

Very helpful staff. Really took the time to help and answer questions.

The customer service is GREAT & Knowledgable

Phone line is extremely annoying and does not help even a little. It took me literally 15 minutes talking to an automatic lady. No help what so ever

Friendly staff that sent out my package asap!

Supposed to get a package driver said he delivered it to the address most certainly did not and it came from Florence South Carolina so either the driver kept it or took it to the wrong address one way or the other I did not get my merchandise

Excellent customer service skills!

Well organized and friendly associates.

Take too long to get to the place to pick up your items thats being sent to you...label was created on a Wednesday and werent shipped until a Friday

Very helpful.

Not as good as ColumbiaStaff little slow service from other locations I have used.